Hotel Del Centro
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Summary of reviewsHotel Del Centro is widely appreciated for its prime location in the heart of the city, making it an excellent base for tourists keen on exploring the historic center. Guests frequently highlight the convenience of being close to major attractions such as the main square, Puebla Cathedral and various restaurants and shops. The hotel's proximity to transportation hubs further adds to its appeal, ensuring easy accessibility for visitors. Despite being in a bustling area, the setting is described as clean and safe, providing a serene environment where guests feel at ease. The affordability of the hotel without compromising on location adds to its value-for-money reputation.
However, the rooms at Hotel Del Centro present a more mixed experience. While some guests found the rooms spacious and appreciated the helpfulness and friendliness of the morning shift staff, there are several significant drawbacks. The facility itself shows signs of aging with outdated and often broken furniture. Recurring issues such as sagging mattresses, bedding in disrepair, poor maintenance and practical problems like small, flood-prone bathrooms and insufficient daily cleaning detract from the overall experience. Reports of bad odors and noise, as well as the presence of mice, further challenge the comfort of staying at the hotel.
The general cleanliness of the hotel also garners varied reviews. While some guests praised the spotless condition of their rooms and the daily cleaning service, others reported dirty bathrooms, foul-smelling towels and inadequately cleaned bedding and furniture. This inconsistency in cleanliness standards indicates a significant area for improvement.
The staff at Hotel Del Centro is, for the most part, recognized for their friendliness and attentiveness. Many guests appreciated the very kind and helpful service provided by various employees. However, experiences with the reception team were mixed with some guests encountering rudeness and poor attitudes, particularly from certain receptionists. These inconsistencies suggest that additional training for staff could enhance overall customer service.
Wi-Fi service at the hotel is another point with mixed reviews. Some guests enjoyed a reliable connection, while others faced slow speeds and intermittent connectivity. Although the Wi-Fi's performance is inconsistent, the hotel's central location remains a considerable advantage for tourists.
Hotel Del Centro offers parking options that are seen as convenient and secure with a primary facility located three blocks away. While some guests noted that parking is not always available directly at the hotel and may incur an extra charge, the general sentiment is that the parking experience is reliable and safe.
In summary, Hotel Del Centro stands out for its strategic location and friendly staff. However, the quality of rooms, cleanliness, Wi-Fi reliability and bed comfort need considerable improvement to ensure a more comfortable and pleasant stay for future guests.
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However, the rooms at Hotel Del Centro present a more mixed experience. While some guests found the rooms spacious and appreciated the helpfulness and friendliness of the morning shift staff, there are several significant drawbacks. The facility itself shows signs of aging with outdated and often broken furniture. Recurring issues such as sagging mattresses, bedding in disrepair, poor maintenance and practical problems like small, flood-prone bathrooms and insufficient daily cleaning detract from the overall experience. Reports of bad odors and noise, as well as the presence of mice, further challenge the comfort of staying at the hotel.
The general cleanliness of the hotel also garners varied reviews. While some guests praised the spotless condition of their rooms and the daily cleaning service, others reported dirty bathrooms, foul-smelling towels and inadequately cleaned bedding and furniture. This inconsistency in cleanliness standards indicates a significant area for improvement.
The staff at Hotel Del Centro is, for the most part, recognized for their friendliness and attentiveness. Many guests appreciated the very kind and helpful service provided by various employees. However, experiences with the reception team were mixed with some guests encountering rudeness and poor attitudes, particularly from certain receptionists. These inconsistencies suggest that additional training for staff could enhance overall customer service.
Wi-Fi service at the hotel is another point with mixed reviews. Some guests enjoyed a reliable connection, while others faced slow speeds and intermittent connectivity. Although the Wi-Fi's performance is inconsistent, the hotel's central location remains a considerable advantage for tourists.
Hotel Del Centro offers parking options that are seen as convenient and secure with a primary facility located three blocks away. While some guests noted that parking is not always available directly at the hotel and may incur an extra charge, the general sentiment is that the parking experience is reliable and safe.
In summary, Hotel Del Centro stands out for its strategic location and friendly staff. However, the quality of rooms, cleanliness, Wi-Fi reliability and bed comfort need considerable improvement to ensure a more comfortable and pleasant stay for future guests.
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Guest Reviews
Hotel Del Centro is widely praised for its unbeatable location. Nestled in the heart of the city, the hotel's central position makes it an ideal base for exploring the historic center and its myriad attractions. Guests often highlight the convenience of being just a short walk away from the main square, Puebla Cathedral and a variety of well-rated restaurants and shops.
Many reviews speak to the accessibility and proximity to transportation hubs, making it easy for visitors to get around. The surrounding area is noted for its vibrant atmosphere and accessibility to cultural landmarks, making it perfect for sightseeing.
The hotel’s value for money also receives commendations with affordable prices that do not compromise on location. The setting is described as clean and safe, providing a serene environment despite being in a bustling area.
Overall, 'Hotel Del Centro' offers a strategic and advantageous location, making it a favorite for those looking to immerse themselves in the city's historic and cultural treasures.
Hotel Del Centro has rooms that provide an affordable option with some notable positive aspects, but they are limited by significant drawbacks. Many guests applaud the spaciousness and certain cleanliness aspects of the rooms and some found them to be simple and visually pleasing. The rooms are generally comfortable for their cost and certain rooms come with a small balcony adding a pleasant touch. The morning shift staff also receive praise for their helpfulness and friendly demeanor.
However, several recurring issues detract from the overall experience. The facility itself is very old, which is reflected in the outdated and often broken furniture. The beds, in particular, are a frequent point of concern with mentions of sagging mattresses and bedding that is in disrepair. Additionally, the rooms suffer from poor maintenance with reports of bad odors, including sewage smells and pervasive humidity.
There are also practical issues such as small bathrooms that tend to flood due to the lack of shower curtains and insufficient daily cleaning. The presence of mice has been noted and there are complaints about noise from both inside and outside the hotel, exacerbating the lack of soundproofing and privacy between rooms. Furthermore, guests often found the amenities lacking with missing shower curtains, soap, towels and other basic supplies.
In conclusion, while Hotel Del Centro offers basic accommodation at a low cost, potential guests should be prepared for aging and inadequately maintained facilities. The positives include friendly staff and some room cleanliness and space, but the negatives might outweigh these for many travelers.
Hotel Del Centro has received substantial feedback regarding the quality of its beds. The reviews highlight several recurring issues, emphasizing sagging, old and uncomfortable mattresses. Guests often mention feeling the springs through the mattresses and experiencing discomfort from the bed’s poor condition, which sometimes causes back pain. Reports of dirty sheets and stained blankets further diminish the experience with some describing the bedding as deplorable or smelly. While a few positive remarks note daily room cleaning, the predominant consensus suggests a need for significant improvements in bed quality to ensure a more comfortable stay.
Hotel Del Centro receives mixed feedback regarding cleanliness. Some guests found their accommodations spotlessly clean with clean rooms, facilities and daily cleaning services. Many appreciated the calm, family-friendly environment and central location.
However, numerous reviewers expressed significant concerns about cleanliness. Issues ranged from dirty bathrooms and walls to foul-smelling towels and old, dirty sheets. Several mentioned a strong and unpleasant odor in the rooms and found the bedding and furniture stained or inadequately cleaned. Negligence in maintaining the facilities, such as outdated and damaged items, was also a frequent point of dissatisfaction.
Overall, while some guests had a satisfactory experience with cleanliness, many highlighted substantial areas for improvement.
Visitors to Hotel Del Centro often highlight the friendliness and attentiveness of the staff. Many guests appreciate the very friendly and super attentive service provided by some employees, noting that staff members are kind and always ready to assist when requested. However, the reviews reflect mixed experiences, particularly with the reception team.
While there are mentions of kind and nice staff at the reception, other reviews portray a different picture, detailing encounters with rude and impolite receptionists, particularly an elderly man and a young woman who have been described as having a poor attitude and being quite unpleasant. The night shift receptionist, in particular, has been reported playing loud music and behaving poorly toward guests.
Several reviews suggest that the staff might benefit from additional training to improve their customer service skills. Issues such as slow check-in processes, bad attitudes and forced smiles have been noted, indicating areas where the customer experience could be enhanced. Despite these inconsistencies, there remain positive acknowledgments of the overall friendliness of many staff members, suggesting a potential for improvement with more consistent service quality.
Hotel Del Centro offers Wi-Fi, but guest reviews reflect a mixed experience regarding its reliability. While some visitors noted a good Wi-Fi connection and found it functioning perfectly, others experienced issues such as slow speeds, intermittent connectivity and a notably weak signal in their rooms. For those who prioritize steady and robust internet access, the inconsistent performance might be a drawback. Despite this, the hotel's proximity to the tourist areas makes it a convenient option and improvement in Wi-Fi service could significantly enhance the overall stay.
Hotel Del Centro offers parking options that guests find convenient and secure. The main parking facility is located three blocks from the hotel, providing a central and advantageous location. Reviews highlight that the parking is very good with a secure environment for vehicles. Some guests note that parking is not always available directly at the hotel and there may be an additional charge for its use. However, the overall sentiment points to a safe and reliable parking experience while staying at Hotel Del Centro.
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Location
Many reviews speak to the accessibility and proximity to transportation hubs, making it easy for visitors to get around. The surrounding area is noted for its vibrant atmosphere and accessibility to cultural landmarks, making it perfect for sightseeing.
The hotel’s value for money also receives commendations with affordable prices that do not compromise on location. The setting is described as clean and safe, providing a serene environment despite being in a bustling area.
Overall, 'Hotel Del Centro' offers a strategic and advantageous location, making it a favorite for those looking to immerse themselves in the city's historic and cultural treasures.
Rooms
However, several recurring issues detract from the overall experience. The facility itself is very old, which is reflected in the outdated and often broken furniture. The beds, in particular, are a frequent point of concern with mentions of sagging mattresses and bedding that is in disrepair. Additionally, the rooms suffer from poor maintenance with reports of bad odors, including sewage smells and pervasive humidity.
There are also practical issues such as small bathrooms that tend to flood due to the lack of shower curtains and insufficient daily cleaning. The presence of mice has been noted and there are complaints about noise from both inside and outside the hotel, exacerbating the lack of soundproofing and privacy between rooms. Furthermore, guests often found the amenities lacking with missing shower curtains, soap, towels and other basic supplies.
In conclusion, while Hotel Del Centro offers basic accommodation at a low cost, potential guests should be prepared for aging and inadequately maintained facilities. The positives include friendly staff and some room cleanliness and space, but the negatives might outweigh these for many travelers.
Beds
Cleanliness
However, numerous reviewers expressed significant concerns about cleanliness. Issues ranged from dirty bathrooms and walls to foul-smelling towels and old, dirty sheets. Several mentioned a strong and unpleasant odor in the rooms and found the bedding and furniture stained or inadequately cleaned. Negligence in maintaining the facilities, such as outdated and damaged items, was also a frequent point of dissatisfaction.
Overall, while some guests had a satisfactory experience with cleanliness, many highlighted substantial areas for improvement.
Staff
While there are mentions of kind and nice staff at the reception, other reviews portray a different picture, detailing encounters with rude and impolite receptionists, particularly an elderly man and a young woman who have been described as having a poor attitude and being quite unpleasant. The night shift receptionist, in particular, has been reported playing loud music and behaving poorly toward guests.
Several reviews suggest that the staff might benefit from additional training to improve their customer service skills. Issues such as slow check-in processes, bad attitudes and forced smiles have been noted, indicating areas where the customer experience could be enhanced. Despite these inconsistencies, there remain positive acknowledgments of the overall friendliness of many staff members, suggesting a potential for improvement with more consistent service quality.
Wi-Fi
Parking
No, Hotel Del Centro doesn't have any pool.
No, a spa isn't available at Hotel Del Centro.
No, Hotel Del Centro doesn't allow dogs.
Yes, parking facilities are available at Hotel Del Centro.
No, Hotel Del Centro doesn't have a gym.
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