Hotel Diana
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Summary of reviewsHotel Diana is highly praised for its exceptional location in the heart of Puebla's historic center. Guests often commend its proximity to key landmarks such as Zocalo, the cathedral and various museums, restaurants and shops, all within walking distance. This prime location makes it easy for guests to immerse themselves in the city's vibrant culture and attractions. The hotel also offers a peaceful stay with clean, comfortable rooms and additional amenities like a pleasant rooftop bar with great views and spacious rooms, further enhancing its appeal.
The hotel’s breakfast experience receives mixed reviews. Many guests appreciate the good, delicious and varied options served with friendly and warm service. However, the complimentary breakfast is often described as very basic and lacking diversity, which can be disappointing compared to other nearby options. Slow service and limited choices, especially during breakfast, were noted as areas for improvement. Despite these shortcomings, the taste and friendly atmosphere manage to satisfy many guests.
Dinner at the hotel's rooftop restaurant offers amazing views and affordable prices with some guests finding the food delicious. However, the menu is limited and service can be slow and sometimes disorganized, leading to inconsistencies in quality. While the dining experience is mixed, the great views and affordable prices make the rooftop spot appealing for many.
Rooms at Hotel Diana are frequently highlighted for their spaciousness and comfort. Guests praise the clean, modern design, large comfortable beds and well-maintained facilities, which include ample bathroom space and modern amenities. Despite occasional noise from neighboring rooms and minor maintenance issues, the rooms are generally regarded as clean, comfortable and beautifully designed.
The hotel's cleanliness stands out with numerous guests noting the immaculate condition of the rooms and facilities. The attention to detail in maintaining cleanliness, from rooms to common areas, is frequently mentioned. Although a few minor issues like worn-out towels were noted, the overall cleanliness is highly commended.
The staff at Hotel Diana receive substantial praise for their friendliness, attentiveness and professionalism. Guests often highlight the exemplary service from bellboys, kitchen staff and receptionists, who create a warm and welcoming environment. Despite occasional mentions of poor attitudes and concerns about valet parking, the general consensus is that the staff greatly enhance the overall guest experience.
WiFi at the hotel offers mixed experiences. Many guests reported good, strong and reliable internet within individual rooms, but coverage in common areas is limited and some experienced intermittent connections. While satisfactory for many, the gaps in coverage and reliability are notable.
The spa facilities are highly regarded for their quality and excellent services, especially the large jacuzzi. However, the spa services are noted to be more expensive than other local options and some guests questioned the cleanliness and existence of the advertised wellness center.
Parking experiences are mixed with the valet service receiving praise for its efficiency and friendliness. However, the distance to the parking lot, which is several blocks away, could be an inconvenience for some guests. Despite this, the secure valet service is deemed manageable by most.
Families find Hotel Diana particularly appealing due to its family-friendly amenities and comfortable accommodations. The clean and welcoming atmosphere, friendly staff and facilities like children’s entertainment areas and a rooftop terrace make it a top choice for families with kids. Special occasions and overall customer service also contribute to a positive family experience.
Regarding the beds, guests frequently praise their comfort, highlighting soft, cozy mattresses and spacious king-sized beds. Some reviews noted personal preferences for either softer or firmer pillows, but the overall consensus is that the bedding provides a restful and comfortable sleep.
In summary, Hotel Diana offers a prime location, clean and comfortable accommodations and friendly service, making it a desirable choice for travelers. While there are areas for improvement in breakfast variety, dining service, WiFi coverage and parking convenience, the overall positive experiences make it a reliable option for families, couples and solo travelers alike.
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The hotel’s breakfast experience receives mixed reviews. Many guests appreciate the good, delicious and varied options served with friendly and warm service. However, the complimentary breakfast is often described as very basic and lacking diversity, which can be disappointing compared to other nearby options. Slow service and limited choices, especially during breakfast, were noted as areas for improvement. Despite these shortcomings, the taste and friendly atmosphere manage to satisfy many guests.
Dinner at the hotel's rooftop restaurant offers amazing views and affordable prices with some guests finding the food delicious. However, the menu is limited and service can be slow and sometimes disorganized, leading to inconsistencies in quality. While the dining experience is mixed, the great views and affordable prices make the rooftop spot appealing for many.
Rooms at Hotel Diana are frequently highlighted for their spaciousness and comfort. Guests praise the clean, modern design, large comfortable beds and well-maintained facilities, which include ample bathroom space and modern amenities. Despite occasional noise from neighboring rooms and minor maintenance issues, the rooms are generally regarded as clean, comfortable and beautifully designed.
The hotel's cleanliness stands out with numerous guests noting the immaculate condition of the rooms and facilities. The attention to detail in maintaining cleanliness, from rooms to common areas, is frequently mentioned. Although a few minor issues like worn-out towels were noted, the overall cleanliness is highly commended.
The staff at Hotel Diana receive substantial praise for their friendliness, attentiveness and professionalism. Guests often highlight the exemplary service from bellboys, kitchen staff and receptionists, who create a warm and welcoming environment. Despite occasional mentions of poor attitudes and concerns about valet parking, the general consensus is that the staff greatly enhance the overall guest experience.
WiFi at the hotel offers mixed experiences. Many guests reported good, strong and reliable internet within individual rooms, but coverage in common areas is limited and some experienced intermittent connections. While satisfactory for many, the gaps in coverage and reliability are notable.
The spa facilities are highly regarded for their quality and excellent services, especially the large jacuzzi. However, the spa services are noted to be more expensive than other local options and some guests questioned the cleanliness and existence of the advertised wellness center.
Parking experiences are mixed with the valet service receiving praise for its efficiency and friendliness. However, the distance to the parking lot, which is several blocks away, could be an inconvenience for some guests. Despite this, the secure valet service is deemed manageable by most.
Families find Hotel Diana particularly appealing due to its family-friendly amenities and comfortable accommodations. The clean and welcoming atmosphere, friendly staff and facilities like children’s entertainment areas and a rooftop terrace make it a top choice for families with kids. Special occasions and overall customer service also contribute to a positive family experience.
Regarding the beds, guests frequently praise their comfort, highlighting soft, cozy mattresses and spacious king-sized beds. Some reviews noted personal preferences for either softer or firmer pillows, but the overall consensus is that the bedding provides a restful and comfortable sleep.
In summary, Hotel Diana offers a prime location, clean and comfortable accommodations and friendly service, making it a desirable choice for travelers. While there are areas for improvement in breakfast variety, dining service, WiFi coverage and parking convenience, the overall positive experiences make it a reliable option for families, couples and solo travelers alike.
Boutique-style Hotel
Located in the Centro area, this hotel provides a convenient base for exploring Puebla. While details are limited, it offers a boutique experience with personalized service.
Hotel with Spa
Hotel Diana includes a spa as part of its amenities. The hotel offers spa services for guests looking to relax and rejuvenate.
Cheap Hotel
Described as a no-fuss budget stay with a prime location in the historic center, this hotel receives good value for money ratings. Guests appreciate its cleanliness and friendly service.
4-Star Hotel
This hotel is located in Colonia Centro. It offers essential amenities and a comfortable stay for travelers seeking a convenient base to explore Puebla.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Guest Reviews
'Hotel Diana' boasts an exceptional location in the heart of the historic center of Puebla, making it highly convenient for exploring the city's main attractions. Guests consistently praise the hotel's proximity to key landmarks, including the main square, Zocalo, cathedral and numerous points of interest, museums, restaurants and shops, all within walking distance.
Many reviewers highlight the central and strategic placement, allowing for easy access to sightseeing, cultural events and dining experiences. Despite its central setting, the hotel provides a peaceful stay with clean and comfortable rooms that contribute to a satisfying guest experience. Additional amenities such as a pleasant rooftop bar with views, spacious and well-maintained rooms and attentive, friendly staff enhance the overall appeal. The combination of prime location, comfort and excellent service makes 'Hotel Diana' a desirable choice for travelers seeking to immerse themselves in the charm of Puebla.
Hotel Diana offers a breakfast experience that evokes mixed feelings among its guests. On the brighter side, many guests have praised the breakfast for being good, delicious and varied. The generous portions and the warm, friendly service provided by the restaurant staff have been frequently highlighted. The option of enjoying breakfast on the terrace or the dining area downstairs adds to the charm, creating a pleasant ambiance for starting the day.
However, there are significant areas of concern. The complimentary breakfast offered is often described as very basic, consisting mainly of coffee, fruit and bread and lacks in diversity and imagination. Some guests found it disappointing compared to other nearby options and felt that it did not meet their expectations. Additionally, the serving times and slow service were pointed out as inconvenient for those with early morning commitments.
Despite its shortcomings, the breakfast at Hotel Diana manages to satisfy many with its taste and friendly atmosphere, but there is definite room for improvement to meet a broader range of guest expectations.
Hotel Diana offers a mixed dining experience, but there are some notably positive aspects to consider. The rooftop restaurant stands out for its amazing views, making it an excellent spot for a drink on the terrace. The food at the restaurant is generally described as good with some guests finding the dishes delicious and the prices very affordable. Despite this, the menu is somewhat limited, especially at breakfast, where options are few but of high quality.
Service, however, is a recurring issue. Many guests report slow service with some extreme cases such as waiting nearly 45 minutes for the first course. The organization within the eating areas also seems to be lacking with some diners experiencing cold food and inadequate portions.
While there are plentiful and varied dinner options, the quality can be inconsistent, ranging from adequate to poor. Special occasions seem to suffer more with notable dissatisfaction during events like New Year's Eve, where the service and meal quality were disappointing for the price.
Despite the slow and sometimes disorganized service, those looking for affordable dining with great views might still find the rooftop restaurant at Hotel Diana appealing. Just be prepared for potential delays and limited breakfast choices.
Hotel Diana offers a diverse array of experiences when it comes to room accommodations with numerous guests highlighting the spaciousness and comfort of their rooms. Visitors frequently note the sizable, clean and modern design of the rooms, often describing them as beautifully designed and equipped with high-quality, well-maintained furniture. Modern amenities and facilities are a recurring praise with guests appreciating the large, comfortable beds, soft bedding and ample bathroom space.
Many reviews commend the hotel for its clean and well-kept rooms, which are described as spotless and tidy. Several guests highlight the contemporary décor and functional room layouts, making their stay enjoyable and convenient. The presence of large televisions, good lighting and modern bathrooms further enhances the overall positive experience.
While the reviews are overwhelmingly positive, a few guests mentioned minor drawbacks such as occasional noise from neighboring rooms or specific locations near elevators and common areas. Some rooms lack windows or natural light and there are rare remarks on maintenance issues such as broken hairdryers or missing items like hangers.
Despite a few areas for improvement, the majority of reviews emphasize the spacious, comfortable and clean nature of the rooms, making Hotel Diana a reliable choice for travelers seeking modern and well-appointed accommodations.
Hotel Diana receives noteworthy praise for its bedding comfort. Many guests highlight the beds as super comfortable with frequent mentions of very soft and cozy mattresses. King-sized beds are often noted, appreciated for both their spacious size and excellent comfort levels. Reviews consistently describe the beds and pillows as very accommodating, contributing to an overall pleasant sleeping experience.
However, there are occasional remarks about softness being excessive, which led to discomfort for some guests. There's a mixed reception regarding pillows with certain reviews noting them as either too hard or very comfortable, depending on individual preferences. Concerns about mattress conditions requiring improvement are occasionally raised, but these are overshadowed by the more frequent commendations of a good sleeping arrangement.
In summary, while some aspects may need slight improvements, Hotel Diana predominantly offers an excellent and comfortable bed experience, ensuring guests a restful night's sleep in spacious and cozy beds.
Hotel Diana has garnered substantial praise for its cleanliness. Guests frequently mention the immaculate condition of the rooms and facilities, describing them as very clean, spotlessly clean and well-maintained. The modern and updated design of the rooms adds to the overall appeal, contributing to a comfortable and pleasant stay. Many comments highlight the hotel’s attention to detail in maintaining cleanliness with guests noting that everything from the rooms to the facilities feels new and clean.
The cleaning staff receives commendations for their efficiency and dedication, ensuring that the rooms are tidy and comfortable for guests. This focus on cleanliness extends to various areas of the hotel, including the bathrooms, terraces and common spaces, which are consistently noted as very clean.
While the majority of feedback is positive, a few guests did mention issues such as worn-out towels, occasional lapses in towel and toiletry replenishment and some noise that could affect the overall experience. Despite these minor drawbacks, the general consensus is that Hotel Diana excels in providing a clean and comfortable environment, making it a reliable choice for travelers seeking a well-maintained and hygienic place to stay.
Hotel Diana boasts an overwhelmingly positive reputation for its staff, as reflected in numerous guest reviews. The team is frequently lauded for their friendliness, attentiveness and overall helpfulness. Many guests have found the staff to be exceptionally kind, creating a warm and welcoming environment. Specific mentions highlight the bellboys, kitchen staff and receptionists for their exemplary service and willingness to go above and beyond for guests.
English-speaking staff members add to the convenience for international visitors and the accommodating nature of the team helps create a family-like atmosphere. The majority of guests praise the efficient, personal attention and high-quality service provided with particular commendation for their professionalism and hospitality.
While the feedback is largely positive, there are occasional mentions of poor attitudes, mainly from reception staff and concerns about valet parking. Despite these few setbacks, the general consensus amongst guests is that Hotel Diana's staff greatly enhances the overall experience, leaving many eager to return.
Hotel Diana's WiFi has received a mix of reviews from guests. Many praise the internet for being good, strong and reliable, citing experiences with fast and efficient connections. Complimentary internet access throughout the hotel has also been highlighted positively, as well as excellent Wi-Fi service in individual rooms. Some feedback even mentions great Wi-Fi and excellent cable TV service, enhancing the overall stay.
However, several reviews point out that the WiFi is only available in individual rooms and not in common areas, limiting internet access to private spaces. A few guests reported intermittent connections, weak signals or complete lack of WiFi in rooms and facilities. Some complaints noted poor communication among staff regarding WiFi issues and instances where the internet failed frequently.
Overall, while many guests have had a satisfactory experience with the hotel's WiFi, there are notable gaps in coverage and reliability that future visitors should be aware of.
Hotel Diana's spa facilities receive high praise for their quality and amenities. Guests describe the spa as very nice and immaculate with excellent and relaxing services. The large jacuzzi is a standout feature that adds to the overall positive experience. Coordination with the spa is well-managed, contributing to the smooth and enjoyable stay.
However, there are some areas noted for improvement. A few guests felt the spa was not very clean and there were comments about the wellness services being significantly more expensive than other professional centers in the city. Additionally, despite the spa's presence and advertised features, some guests reported that there was no wellness center as described on the hotel's website.
Overall, the spa at Hotel Diana offers great amenities and services, though it may come with a higher price tag compared to other local options.
The parking situation at Hotel Diana generally receives mixed feedback from guests. On the positive side, the hotel offers a reliable and secure valet parking service that many guests find smooth and convenient. The valets are frequently praised for being attentive, friendly and very efficient, making the whole process feel seamless. Free parking is a notable advantage and the availability of parking around the corner or just a few meters from the hotel eases access for many travelers.
However, there are several downsides noted in the reviews. The parking lot is not located on-site and is often described as being quite far from the hotel, sometimes as much as three blocks away. This distance requires guests to contact reception to park or retrieve their car, which can be inconvenient, especially for those in a hurry. Additionally, there is no private parking directly at the hotel, as the arrangements rely on public parking facilities.
In summary, while Hotel Diana provides solid valet parking options with commendable service, the lack of immediate on-site parking and the distance to the parking areas may pose inconveniences for some visitors. Nevertheless, the overall parking experience is deemed secure and manageable by most.
Hotel Diana emerges as a standout choice for families looking to combine comfort with a welcoming environment. The hotel goes above and beyond to cater to families, offering accommodations that comfortably fit large families and providing a clean, family-friendly atmosphere. It’s easy to see why guests repeatedly highlight it as enjoyable for the whole family with rooms and beds designed for a comfortable stay.
Customer service here gets high praise, often considered among the best for the price range, making guests feel right at home with a family-oriented environment. The staff's friendliness and efficient room service contribute to a positive experience, ensuring that both kids and adults are well taken care of.
Facilities at Hotel Diana make it a hit among families with children. The children’s entertainment area and a small outdoor play area are favorably noted, providing ample activities to keep the young ones occupied. Amenities such as a rooftop terrace with splendid views, a jacuzzi in some rooms, a gym and a spa add a layer of luxury, ensuring there's something for everyone. Even minor features like the panini service resonate well with guests.
Moreover, special occasions like a first birthday party can be thoroughly enjoyed here, attesting to the versatile and accommodating nature of the hotel. Compliments extend to the quality of food and the pleasant family atmosphere, underscoring guests' strong recommendations over other places.
In sum, Hotel Diana offers a blend of family-centric amenities, friendly service and a comfortable stay that makes it a top choice for families traveling with kids.
Hotel Diana consistently delivers a commendable four-star experience, offering an array of facilities and services that meet the expectations of its rating. Confirmed reviews highlight its excellent four-star amenities and appearances, describing it as a superbly maintained establishment with a great location that ensures comfort and peace.
The rooms are noted for their spaciousness and cleanliness with particular praise for the overall tidiness and big rooms. While a few reviews mention minor inconveniences like the lack of hair dryers, insufficient towels and the occasional oversight in bathroom cleanliness, these are often outweighed by the excellent service provided by the friendly staff.
Guests recommend the hotel highly, emphasizing the comprehensive and consistent quality of their stay. Hotel Diana delivers on its four-star promise, making it a solid choice for travelers seeking a reliable and comfortable lodging experience.
Hotel Diana in Puebla proves to be an excellent choice for business travelers. Situated in a central location with close proximity to meeting venues, it caters efficiently to the needs of those on business trips. Guests appreciate the strong internet connectivity, comfortable in-room workspaces and modern amenities that fit seamlessly into a business-oriented lifestyle.
The reception area is designed with business travelers in mind, offering quick check-in and reliable services. Staff are particularly attentive to special requests, making guests feel important and ensuring that business essentials are readily available. The hotel features well-equipped business facilities and is described as business travel friendly, making it a reliable option for those looking to combine work and comfort.
Additionally, the modern décor and strategic location near the cathedral add to its charm, making it a good place to explore downtown Puebla during free time. While there were some mentions of less-than-helpful IT support and occasional lapses in attentiveness during check-in, the overall sentiment is positive with many guests expressing a willingness to return for future business stays.
Nestled in an ideal location, Hotel Diana offers a perfect setting for honeymooners. The atmosphere exudes a romantic charm, making it an excellent choice for couples looking to celebrate their new union. Guests frequently describe it as honeymoon-friendly with a particular emphasis on its suitability for this special occasion. Overall, the hotel comes highly recommended for those seeking a memorable and accommodating place to stay during their honeymoon.
Hotel Diana impresses with its beautiful designs and unique style, creating a strong boutique feel. The hotel's individual style rooms and lovingly updated historical building further enhance its character. Guests appreciate the small but very modern setup, noting it offers unbeatable value. Its cleanliness is consistently praised and the renovated structure boasts modern facilities. Spacious and comfortable rooms are emphasized in reviews, contributing to the hotel's lovely atmosphere. Centrally located, it offers great convenience for travelers. Despite some minor critiques, the overall consensus celebrates the hotel as a beautifully furnished, great boutique hotel with a distinctive atmosphere.
Hotel Diana offers an exceptionally romantic atmosphere, ideal for couples seeking a charming getaway or even a honeymoon. Guests have praised its cozy and romantic vibe, coupled with a stunning location that is near everything. The hotel's rooftop terrace stands out as a highlight, offering breathtaking views of the active volcano and cathedral towers, which create an amazing and romantic setting. The terrace bar contributes to the ambiance but closes at 10, which some visitors might want to keep in mind.
The romantic restaurant setting and superb facility services enhance the experience, making stays feel special and perfect for romantic visits. Clean and comfortable beds add to the overall positive experience, ensuring a good night's sleep after a day of enjoying the beautiful views from the balcony or the rooftop terrace.
In summary, Hotel Diana is highly recommended for couples looking for a romantic escape with ideal settings and excellent location adding to the allure of this superb choice for a memorable stay.
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Location
Many reviewers highlight the central and strategic placement, allowing for easy access to sightseeing, cultural events and dining experiences. Despite its central setting, the hotel provides a peaceful stay with clean and comfortable rooms that contribute to a satisfying guest experience. Additional amenities such as a pleasant rooftop bar with views, spacious and well-maintained rooms and attentive, friendly staff enhance the overall appeal. The combination of prime location, comfort and excellent service makes 'Hotel Diana' a desirable choice for travelers seeking to immerse themselves in the charm of Puebla.
Breakfast
However, there are significant areas of concern. The complimentary breakfast offered is often described as very basic, consisting mainly of coffee, fruit and bread and lacks in diversity and imagination. Some guests found it disappointing compared to other nearby options and felt that it did not meet their expectations. Additionally, the serving times and slow service were pointed out as inconvenient for those with early morning commitments.
Despite its shortcomings, the breakfast at Hotel Diana manages to satisfy many with its taste and friendly atmosphere, but there is definite room for improvement to meet a broader range of guest expectations.
Dinner
Service, however, is a recurring issue. Many guests report slow service with some extreme cases such as waiting nearly 45 minutes for the first course. The organization within the eating areas also seems to be lacking with some diners experiencing cold food and inadequate portions.
While there are plentiful and varied dinner options, the quality can be inconsistent, ranging from adequate to poor. Special occasions seem to suffer more with notable dissatisfaction during events like New Year's Eve, where the service and meal quality were disappointing for the price.
Despite the slow and sometimes disorganized service, those looking for affordable dining with great views might still find the rooftop restaurant at Hotel Diana appealing. Just be prepared for potential delays and limited breakfast choices.
Rooms
Many reviews commend the hotel for its clean and well-kept rooms, which are described as spotless and tidy. Several guests highlight the contemporary décor and functional room layouts, making their stay enjoyable and convenient. The presence of large televisions, good lighting and modern bathrooms further enhances the overall positive experience.
While the reviews are overwhelmingly positive, a few guests mentioned minor drawbacks such as occasional noise from neighboring rooms or specific locations near elevators and common areas. Some rooms lack windows or natural light and there are rare remarks on maintenance issues such as broken hairdryers or missing items like hangers.
Despite a few areas for improvement, the majority of reviews emphasize the spacious, comfortable and clean nature of the rooms, making Hotel Diana a reliable choice for travelers seeking modern and well-appointed accommodations.
Beds
However, there are occasional remarks about softness being excessive, which led to discomfort for some guests. There's a mixed reception regarding pillows with certain reviews noting them as either too hard or very comfortable, depending on individual preferences. Concerns about mattress conditions requiring improvement are occasionally raised, but these are overshadowed by the more frequent commendations of a good sleeping arrangement.
In summary, while some aspects may need slight improvements, Hotel Diana predominantly offers an excellent and comfortable bed experience, ensuring guests a restful night's sleep in spacious and cozy beds.
Cleanliness
The cleaning staff receives commendations for their efficiency and dedication, ensuring that the rooms are tidy and comfortable for guests. This focus on cleanliness extends to various areas of the hotel, including the bathrooms, terraces and common spaces, which are consistently noted as very clean.
While the majority of feedback is positive, a few guests did mention issues such as worn-out towels, occasional lapses in towel and toiletry replenishment and some noise that could affect the overall experience. Despite these minor drawbacks, the general consensus is that Hotel Diana excels in providing a clean and comfortable environment, making it a reliable choice for travelers seeking a well-maintained and hygienic place to stay.
Staff
English-speaking staff members add to the convenience for international visitors and the accommodating nature of the team helps create a family-like atmosphere. The majority of guests praise the efficient, personal attention and high-quality service provided with particular commendation for their professionalism and hospitality.
While the feedback is largely positive, there are occasional mentions of poor attitudes, mainly from reception staff and concerns about valet parking. Despite these few setbacks, the general consensus amongst guests is that Hotel Diana's staff greatly enhances the overall experience, leaving many eager to return.
Wi-Fi
However, several reviews point out that the WiFi is only available in individual rooms and not in common areas, limiting internet access to private spaces. A few guests reported intermittent connections, weak signals or complete lack of WiFi in rooms and facilities. Some complaints noted poor communication among staff regarding WiFi issues and instances where the internet failed frequently.
Overall, while many guests have had a satisfactory experience with the hotel's WiFi, there are notable gaps in coverage and reliability that future visitors should be aware of.
Spa
However, there are some areas noted for improvement. A few guests felt the spa was not very clean and there were comments about the wellness services being significantly more expensive than other professional centers in the city. Additionally, despite the spa's presence and advertised features, some guests reported that there was no wellness center as described on the hotel's website.
Overall, the spa at Hotel Diana offers great amenities and services, though it may come with a higher price tag compared to other local options.
Parking
However, there are several downsides noted in the reviews. The parking lot is not located on-site and is often described as being quite far from the hotel, sometimes as much as three blocks away. This distance requires guests to contact reception to park or retrieve their car, which can be inconvenient, especially for those in a hurry. Additionally, there is no private parking directly at the hotel, as the arrangements rely on public parking facilities.
In summary, while Hotel Diana provides solid valet parking options with commendable service, the lack of immediate on-site parking and the distance to the parking areas may pose inconveniences for some visitors. Nevertheless, the overall parking experience is deemed secure and manageable by most.
Family
Customer service here gets high praise, often considered among the best for the price range, making guests feel right at home with a family-oriented environment. The staff's friendliness and efficient room service contribute to a positive experience, ensuring that both kids and adults are well taken care of.
Facilities at Hotel Diana make it a hit among families with children. The children’s entertainment area and a small outdoor play area are favorably noted, providing ample activities to keep the young ones occupied. Amenities such as a rooftop terrace with splendid views, a jacuzzi in some rooms, a gym and a spa add a layer of luxury, ensuring there's something for everyone. Even minor features like the panini service resonate well with guests.
Moreover, special occasions like a first birthday party can be thoroughly enjoyed here, attesting to the versatile and accommodating nature of the hotel. Compliments extend to the quality of food and the pleasant family atmosphere, underscoring guests' strong recommendations over other places.
In sum, Hotel Diana offers a blend of family-centric amenities, friendly service and a comfortable stay that makes it a top choice for families traveling with kids.
4 Star
The rooms are noted for their spaciousness and cleanliness with particular praise for the overall tidiness and big rooms. While a few reviews mention minor inconveniences like the lack of hair dryers, insufficient towels and the occasional oversight in bathroom cleanliness, these are often outweighed by the excellent service provided by the friendly staff.
Guests recommend the hotel highly, emphasizing the comprehensive and consistent quality of their stay. Hotel Diana delivers on its four-star promise, making it a solid choice for travelers seeking a reliable and comfortable lodging experience.
Business
The reception area is designed with business travelers in mind, offering quick check-in and reliable services. Staff are particularly attentive to special requests, making guests feel important and ensuring that business essentials are readily available. The hotel features well-equipped business facilities and is described as business travel friendly, making it a reliable option for those looking to combine work and comfort.
Additionally, the modern décor and strategic location near the cathedral add to its charm, making it a good place to explore downtown Puebla during free time. While there were some mentions of less-than-helpful IT support and occasional lapses in attentiveness during check-in, the overall sentiment is positive with many guests expressing a willingness to return for future business stays.
Honeymoon
Boutique-Style
Romantic
The romantic restaurant setting and superb facility services enhance the experience, making stays feel special and perfect for romantic visits. Clean and comfortable beds add to the overall positive experience, ensuring a good night's sleep after a day of enjoying the beautiful views from the balcony or the rooftop terrace.
In summary, Hotel Diana is highly recommended for couples looking for a romantic escape with ideal settings and excellent location adding to the allure of this superb choice for a memorable stay.
No, Hotel Diana doesn't have any pool.
Yes, a spa is available at Hotel Diana.
No, Hotel Diana doesn't allow dogs.
Yes, parking facilities are available at Hotel Diana.
No, Hotel Diana doesn't have a gym.
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