Hotel Elena
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Summary of reviewsHotel Elena consistently receives high praise for its prime location in the heart of the historic center of Puebla, providing easy access to major tourist attractions, restaurants, shops and cultural hotspots. The hotel's central position, coupled with its beautiful colonial architecture and thoughtfully designed interiors, offers a charming and accessible base for exploring the vibrant city. Guests especially appreciate the hotel's cleanliness, friendly staff and the convenience of parking facilities, despite occasional noise from the busy streets.
Breakfast at Hotel Elena is described as simple and light, typically consisting of a basic continental spread with items like coffee, juice, bread and small portions of fruit. While some guests find it sufficient to start the day, others wish for a more substantial variety.
The rooms at Hotel Elena are noted for their cleanliness, decorative touches and generally comfortable furnishings. Positive remarks include spacious beds, private balconies and amenities like air conditioning. However, room sizes are often criticized as being small and cramped with issues of noise from neighboring rooms and external sources. Additional comments highlight occasional maintenance problems, poor ventilation and lack of natural light. Despite these drawbacks, the rooftop terrace is frequently praised for its pleasant decor and nice views.
The hotel's commitment to cleanliness extends throughout the property with diligent daily housekeeping resulting in consistently neat and well-organized rooms and common areas. While some guests report issues with unpleasant odors and outdated bed linens, the overall consensus is positive.
Staff at Hotel Elena receive outstanding reviews for their friendly, attentive and professional service. The receptionists and housekeeping team, in particular, are commended for their helpfulness and welcoming demeanor, contributing significantly to a pleasant guest experience.
Regarding WiFi, feedback varies; while the service works well in certain areas, there are issues with connectivity, particularly on upper floors or further from shared spaces.
The availability of parking, including valet and on-site options, is appreciated by guests, though the parking lot's distance from the hotel can be inconvenient for some. Despite this, the valet service is often described as efficient and a highlight of the stay.
Families find Hotel Elena to be a welcoming and convenient choice with a family-friendly atmosphere and environment that feels like home. Although room sizes and the lack of family-specific amenities are noted as potential drawbacks, the overall family-oriented service is well-received.
Opinions on the beds are mixed with many guests finding them comfortable while others report issues such as old or dirty mattresses and inconsistent bedding quality.
Finally, while some reviews suggest the hotel does not fully meet four-star standards, the majority of guests find Hotel Elena to be a great value with comfortable accommodations, excellent service and a prime location, making it a well-regarded choice for visitors to Puebla.
Categories
Breakfast at Hotel Elena is described as simple and light, typically consisting of a basic continental spread with items like coffee, juice, bread and small portions of fruit. While some guests find it sufficient to start the day, others wish for a more substantial variety.
The rooms at Hotel Elena are noted for their cleanliness, decorative touches and generally comfortable furnishings. Positive remarks include spacious beds, private balconies and amenities like air conditioning. However, room sizes are often criticized as being small and cramped with issues of noise from neighboring rooms and external sources. Additional comments highlight occasional maintenance problems, poor ventilation and lack of natural light. Despite these drawbacks, the rooftop terrace is frequently praised for its pleasant decor and nice views.
The hotel's commitment to cleanliness extends throughout the property with diligent daily housekeeping resulting in consistently neat and well-organized rooms and common areas. While some guests report issues with unpleasant odors and outdated bed linens, the overall consensus is positive.
Staff at Hotel Elena receive outstanding reviews for their friendly, attentive and professional service. The receptionists and housekeeping team, in particular, are commended for their helpfulness and welcoming demeanor, contributing significantly to a pleasant guest experience.
Regarding WiFi, feedback varies; while the service works well in certain areas, there are issues with connectivity, particularly on upper floors or further from shared spaces.
The availability of parking, including valet and on-site options, is appreciated by guests, though the parking lot's distance from the hotel can be inconvenient for some. Despite this, the valet service is often described as efficient and a highlight of the stay.
Families find Hotel Elena to be a welcoming and convenient choice with a family-friendly atmosphere and environment that feels like home. Although room sizes and the lack of family-specific amenities are noted as potential drawbacks, the overall family-oriented service is well-received.
Opinions on the beds are mixed with many guests finding them comfortable while others report issues such as old or dirty mattresses and inconsistent bedding quality.
Finally, while some reviews suggest the hotel does not fully meet four-star standards, the majority of guests find Hotel Elena to be a great value with comfortable accommodations, excellent service and a prime location, making it a well-regarded choice for visitors to Puebla.
Cheap Hotel
Offering good value for money, Hotel Elena is situated in a great central location in Puebla's historic center. Guests appreciate the clean rooms and friendly staff.
Small Hotel
Features well-maintained rooms and a friendly ambiance, ensuring a pleasant stay. Its central location makes it easy to access Puebla's historic sites.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
4-Star Hotel
Guest Reviews
Hotel Elena boasts an impressive location that consistently earns praise from guests. Nestled in the heart of the historic center of Puebla, the hotel is just a short walk from the Zocalo, making it easy to explore tourist attractions, restaurants, shops and the famed alley of sweets. Its central position allows visitors to comfortably navigate the city on foot, enjoying the convenience and charm of the nearby surroundings. The hotel’s accessibility is particularly appreciated by first-time visitors who find it effortless to visit key points of interest. Additionally, the facility's centrality is complemented by an aesthetic appeal, including beautiful colonial architecture and thoughtfully designed interiors. Guests frequently highlight the hotel’s cleanliness, friendly staff and the practical inclusion of parking facilities. Despite occasional noise due to its busy street location, the overall sentiment reflects that Hotel Elena provides an ideal base for experiencing the vibrant atmosphere and cultural richness of Puebla.
Guests at Hotel Elena generally describe the breakfast offering as simple and light, often citing it as a basic continental breakfast. The typical spread includes items like coffee, juice, bread and small portions of fruit. Some reviews point out that while the breakfast is modest, it's sufficient to start the day. Others appreciate the friendly service provided by the breakfast staff, which adds a pleasant touch to the experience.
A number of guests express disappointment with the limited variety and quantity of the breakfast, feeling it falls short of expectations for a more substantial meal. Complaints include the lack of hearty options, such as eggs and some have noted the poor quality of certain items, like stale bread or watery coffee. A few reviews also mention that the light offering is more akin to a coffee break rather than a full breakfast, which could be misleading for some.
Despite the simplicity, there are positive remarks about the quality of the food provided and the convenience of having breakfast included. Reviewers recommend appreciating the basic continental offering for what it is while managing expectations regarding variety and portions.
Hotel Elena offers a mix of positives and drawbacks, reflecting different guest experiences. One of the hotel's consistent strengths is its cleanliness. Many guests noted the rooms are kept very clean with some highlighting the decorative touches and comfortable furnishings that add to a pleasant stay. Some rooms offer additional amenities such as air conditioning, private balconies and spacious beds, which received positive remarks for their comfort and aesthetics.
However, the majority of the reviews emphasize the small size of the rooms. Multiple guests described the rooms as very small, cramped and in some cases, smaller than expected based on the descriptions. Moreover, the rooms uniformly face issues with noise, both from neighboring rooms and external sources like nearby nightclubs and busy streets. This noise often disrupts sleep and contributes to an uncomfortable atmosphere.
Additional issues noted by guests include poor ventilation, lack of natural light and a damp or unpleasant odor in some rooms. Maintenance seems to be a recurrent problem with mentions of broken windows, malfunctioning air conditioning units and plumbing issues ranging from sewer smells to leaking showers. The lack of an elevator is another downside, making it challenging for guests with mobility issues to access rooms on higher floors.
On the positive side, the rooftop terrace is often praised for its nice view and pleasant decor, providing a relaxing space for guests to unwind. Despite the many criticisms, some guests found the rooms cozy and functional, appreciating the hotel's effort in maintaining cleanliness and decoration.
In summary, while Hotel Elena wins points for its cleanliness, decor and some comfortable amenities, it struggles with room size, noise levels, maintenance issues and inadequate ventilation. The charming rooftop terrace offers a redeeming quality for those considering a stay, but potential guests should be prepared for the small and sometimes noisy, rooms.
At 'Hotel Elena,' guest opinions about the beds seem to be a mixed bag. Many visitors have found the beds to be quite comfortable, often highlighting their good size and support. Descriptions such as "very comfortable bed," "comfortable for watching TV," and "huge comfortable bed" reflect positively on the sleeping arrangements.
Several guests also appreciated the pillows, noting them to be generally comfortable, although there were occasional complaints about them being too hard or lined with uncomfortable plastic, which caused some noise and discomfort.
However, not all reviews were glowing. Some guests indicated that the beds were old, uncomfortable or even dirty. Specific issues like old single mattresses attached together and beds lacking blankets were pointed out and a few guests specifically mentioned that the bed was terrible and the pillows were horrible. There were also mentions of small-sized beds, particularly those that were inadequately prepared for three people.
Cleanliness also received mixed reviews; while some found the beds and rooms neat and tidy, others mentioned dirty sheets and discolored linens. Overall, the beds at 'Hotel Elena' have the potential to be very comfortable, but there's noticeable inconsistency in the experience across different rooms, suggesting areas for improvement in both comfort and housekeeping.
Hotel Elena receives widespread praise for its cleanliness, largely attributed to diligent daily housekeeping. Guests frequently highlight the rooms and facilities as very clean and well-organized. The friendly and attentive staff ensures rooms are consistently neat, contributing to a comfortable and safe environment. Many reviews specifically mention the hotel's beauty, both in architecture and maintenance, which adds to the overall pleasant experience.
However, there are occasional criticisms. Some guests reported issues with unpleasant odors from bathrooms and noted that the bed linens and towels appeared stale or outdated. Despite these concerns, the general consensus remains positive with many emphasizing the thorough and regular cleaning practices that make Hotel Elena a standout for cleanliness and comfort. The high level of cleanliness extends throughout the hotel, from guest rooms to common areas, earning it commendation from visitors.
The reviews for Hotel Elena highlight the exceptional performance of its staff. Guests frequently praised the kind, friendly and attentive nature of the employees, mentioning the exemplary service provided by the receptionists and other team members. Numerous visitors noted the helpful and welcoming demeanor of the staff, emphasizing that they were accommodating and supportive throughout their stay. Specific mentions included individual staff members who stood out for their dedication and positive attitude, particularly those handling reception and valet parking.
The morning and evening receptionists were often commended for their attentiveness and professionalism, while the housekeeping staff received compliments for maintaining clean and well-prepared rooms. Despite the general positivity, there were a few isolated incidents where guests felt the evening shift required better training and noted some instances of poor communication and unfriendly behavior.
Overall, the reviews underscore the hotel's strong reputation for excellent customer service, driven by a team that is generally friendly, responsive and willing to go the extra mile to ensure a pleasant guest experience.
Hotel Elena receives mixed feedback regarding its WiFi service. Many guests have found the WiFi to be good, practical and even great in some areas. However, there are notable issues with connectivity, especially in rooms located on upper floors or further from shared spaces. Weak signals, slow speeds and intermittent connectivity are common complaints with some guests needing to leave their rooms to get a reliable connection. While the internet works well in certain parts of the hotel, improvements are needed to ensure a consistent and robust WiFi experience throughout the property.
Hotel Elena offers various parking options for its guests, including valet and on-site parking services. Visitors appreciate that parking is available and often free, which is a significant convenience for those traveling by car. The central location of the hotel with available parking is seen as a bonus point.
However, some reviews note that the parking lot is situated a few blocks away from the hotel, which can be an inconvenience. The distance requires relying on valet services, which are generally praised but can sometimes be slow and inconsistent. Guests have mentioned experiencing delays and having to deal with a cumbersome process, especially since there is no elevator.
On the positive side, the valet parking service is often described as excellent and efficient with some noting it as a highlight of their stay. Overall, while there are logistics to manage regarding the distance of the parking lot, the inclusion of parking services adds value for guests at Hotel Elena.
Hotel Elena comes highly recommended for families seeking a vacation spot that caters well to parents and children alike. The hotel is praised for its family-friendly atmosphere and environment, which many reviews describe as feeling like home. Families appreciate the child menu in the restaurant, which adds an extra layer of convenience for those traveling with little ones.
While teenagers have been known to enjoy their stay, some guests noted that the room sizes and lack of family-specific amenities could be a drawback. The intimate and familiar atmosphere makes it an appealing choice, although climbing stairs and carrying luggage have proven to be challenging for some families.
Despite these minor inconveniences, the overall family-oriented service and ambiance make Hotel Elena an ideal choice for those planning a family vacation. The warm, welcoming environment is enriched by the presence of other families and children, adding to the communal, homely vibe that guests seem to love.
Hotel Elena is praised for being a comfortable and clean establishment that offers excellent service and a prime location. Many guests consider it a great value for a four-star hotel with very good mid-range accommodation that meets overall four-star standards. Words like superb and exceptional service frequently appear in reviews, highlighting the high level of hospitality provided. Despite some opinions suggesting the property is not up to four-star standards and more akin to a two-star hotel, the majority of guests have had a comfortable and satisfying stay.
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Location
Breakfast
A number of guests express disappointment with the limited variety and quantity of the breakfast, feeling it falls short of expectations for a more substantial meal. Complaints include the lack of hearty options, such as eggs and some have noted the poor quality of certain items, like stale bread or watery coffee. A few reviews also mention that the light offering is more akin to a coffee break rather than a full breakfast, which could be misleading for some.
Despite the simplicity, there are positive remarks about the quality of the food provided and the convenience of having breakfast included. Reviewers recommend appreciating the basic continental offering for what it is while managing expectations regarding variety and portions.
Rooms
However, the majority of the reviews emphasize the small size of the rooms. Multiple guests described the rooms as very small, cramped and in some cases, smaller than expected based on the descriptions. Moreover, the rooms uniformly face issues with noise, both from neighboring rooms and external sources like nearby nightclubs and busy streets. This noise often disrupts sleep and contributes to an uncomfortable atmosphere.
Additional issues noted by guests include poor ventilation, lack of natural light and a damp or unpleasant odor in some rooms. Maintenance seems to be a recurrent problem with mentions of broken windows, malfunctioning air conditioning units and plumbing issues ranging from sewer smells to leaking showers. The lack of an elevator is another downside, making it challenging for guests with mobility issues to access rooms on higher floors.
On the positive side, the rooftop terrace is often praised for its nice view and pleasant decor, providing a relaxing space for guests to unwind. Despite the many criticisms, some guests found the rooms cozy and functional, appreciating the hotel's effort in maintaining cleanliness and decoration.
In summary, while Hotel Elena wins points for its cleanliness, decor and some comfortable amenities, it struggles with room size, noise levels, maintenance issues and inadequate ventilation. The charming rooftop terrace offers a redeeming quality for those considering a stay, but potential guests should be prepared for the small and sometimes noisy, rooms.
Beds
Several guests also appreciated the pillows, noting them to be generally comfortable, although there were occasional complaints about them being too hard or lined with uncomfortable plastic, which caused some noise and discomfort.
However, not all reviews were glowing. Some guests indicated that the beds were old, uncomfortable or even dirty. Specific issues like old single mattresses attached together and beds lacking blankets were pointed out and a few guests specifically mentioned that the bed was terrible and the pillows were horrible. There were also mentions of small-sized beds, particularly those that were inadequately prepared for three people.
Cleanliness also received mixed reviews; while some found the beds and rooms neat and tidy, others mentioned dirty sheets and discolored linens. Overall, the beds at 'Hotel Elena' have the potential to be very comfortable, but there's noticeable inconsistency in the experience across different rooms, suggesting areas for improvement in both comfort and housekeeping.
Cleanliness
However, there are occasional criticisms. Some guests reported issues with unpleasant odors from bathrooms and noted that the bed linens and towels appeared stale or outdated. Despite these concerns, the general consensus remains positive with many emphasizing the thorough and regular cleaning practices that make Hotel Elena a standout for cleanliness and comfort. The high level of cleanliness extends throughout the hotel, from guest rooms to common areas, earning it commendation from visitors.
Staff
The morning and evening receptionists were often commended for their attentiveness and professionalism, while the housekeeping staff received compliments for maintaining clean and well-prepared rooms. Despite the general positivity, there were a few isolated incidents where guests felt the evening shift required better training and noted some instances of poor communication and unfriendly behavior.
Overall, the reviews underscore the hotel's strong reputation for excellent customer service, driven by a team that is generally friendly, responsive and willing to go the extra mile to ensure a pleasant guest experience.
Wi-Fi
Parking
However, some reviews note that the parking lot is situated a few blocks away from the hotel, which can be an inconvenience. The distance requires relying on valet services, which are generally praised but can sometimes be slow and inconsistent. Guests have mentioned experiencing delays and having to deal with a cumbersome process, especially since there is no elevator.
On the positive side, the valet parking service is often described as excellent and efficient with some noting it as a highlight of their stay. Overall, while there are logistics to manage regarding the distance of the parking lot, the inclusion of parking services adds value for guests at Hotel Elena.
Family
While teenagers have been known to enjoy their stay, some guests noted that the room sizes and lack of family-specific amenities could be a drawback. The intimate and familiar atmosphere makes it an appealing choice, although climbing stairs and carrying luggage have proven to be challenging for some families.
Despite these minor inconveniences, the overall family-oriented service and ambiance make Hotel Elena an ideal choice for those planning a family vacation. The warm, welcoming environment is enriched by the presence of other families and children, adding to the communal, homely vibe that guests seem to love.
4 Star
No, Hotel Elena doesn't have any pool.
No, a spa isn't available at Hotel Elena.
No, Hotel Elena doesn't allow dogs.
Yes, parking facilities are available at Hotel Elena.
No, Hotel Elena doesn't have a gym.
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