Hotel Palace Puebla
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Summary of reviewsHotel Palace Puebla enjoys an excellent location, central to the main attractions of Puebla, making it ideal for tourists and travelers. Guests appreciate its proximity to the main square, cathedral, museums, restaurants and shopping areas, allowing easy exploration of the city's cultural scene. This combined with its warm staff and convenient facilities positions it as a popular choice for comfort and convenience.
Dining experiences in the hotel's restaurant have mixed reviews. Many diners enjoyed the affordable Mexican dishes and friendly service, though some felt the menu was limited and the restaurant could benefit from longer hours and better ambiance. Breakfast sees a similar divide with praise for traditional Mexican offerings but criticism for the basic continental options.
The rooms are appreciated for their cleanliness, comfort and size. However, discrepancies between advertised photos and actual room conditions, along with issues like poor ventilation and cleanliness, have been noted. Guests found the beds particularly hit-or-miss with some praising their firmness while others found them too hard and uncomfortable.
Cleanliness at the hotel elicits mixed feedback with commendable hygiene in some areas but issues like stained sheets and dirty bathrooms reported by others. The staff, generally seen as friendly and attentive, especially in the valet and restaurant areas, received some complaints regarding professionalism at the reception desk.
A recurring concern is the poor Wi-Fi quality, which many guests found slow and unreliable, often not reaching the rooms. Despite family-friendly attributes, such as larger family rooms and a welcoming atmosphere, noise from neighboring rooms and the street has been a problem for many.
Overall, Hotel Palace Puebla provides a satisfactory three-star experience with good value for money, recommended for those seeking a central, budget-friendly stay without luxurious amenities. Some improvement areas include breakfast variety, room maintenance, cleanliness and Wi-Fi reliability.
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Dining experiences in the hotel's restaurant have mixed reviews. Many diners enjoyed the affordable Mexican dishes and friendly service, though some felt the menu was limited and the restaurant could benefit from longer hours and better ambiance. Breakfast sees a similar divide with praise for traditional Mexican offerings but criticism for the basic continental options.
The rooms are appreciated for their cleanliness, comfort and size. However, discrepancies between advertised photos and actual room conditions, along with issues like poor ventilation and cleanliness, have been noted. Guests found the beds particularly hit-or-miss with some praising their firmness while others found them too hard and uncomfortable.
Cleanliness at the hotel elicits mixed feedback with commendable hygiene in some areas but issues like stained sheets and dirty bathrooms reported by others. The staff, generally seen as friendly and attentive, especially in the valet and restaurant areas, received some complaints regarding professionalism at the reception desk.
A recurring concern is the poor Wi-Fi quality, which many guests found slow and unreliable, often not reaching the rooms. Despite family-friendly attributes, such as larger family rooms and a welcoming atmosphere, noise from neighboring rooms and the street has been a problem for many.
Overall, Hotel Palace Puebla provides a satisfactory three-star experience with good value for money, recommended for those seeking a central, budget-friendly stay without luxurious amenities. Some improvement areas include breakfast variety, room maintenance, cleanliness and Wi-Fi reliability.
Hotel with Parking
Listed as having free parking available for guests.
3-Star Hotel
The hotel offers budget options and a central location. It provides essential amenities and comfortable accommodations suitable for travelers looking to explore the city's historical sites.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Cheap Hotel
Guest Reviews
Hotel Palace Puebla boasts an exceptional location that caters to tourists and travelers seeking to explore the heart of Puebla. This centrally located hotel is just steps away from the main square, cathedral and numerous historic sites. Guests consistently praise the hotel's prime position, which provides easy access to the Zocalo, museums, restaurants and shopping areas—all within walking distance.
Visitors find the location ideal for immersing themselves in the city's vibrant cultural scene with many highlighting how convenient it is to have everything so close. The hotel's proximity to the town square facilitates a seamless exploration of Puebla's attractions. Moreover, the easy access to transportation avenues makes it perfect for anyone looking to navigate the city effortlessly.
Overall, the combination of a central, accessible and safe setting paired with the warm attention from the staff and commendable facilities make Hotel Palace Puebla a highly recommended choice for both comfort and convenience.
Guests at Hotel Palace Puebla have expressed mixed reviews regarding the breakfast offered at the hotel. On the positive side, many appreciated the friendly service and praised the Mexican breakfast, noting dishes like motuleño eggs as particularly delicious. Guests also found the hotel's restaurant to be affordable and its food to be tasty and sufficient. However, there were numerous mentions of a continental breakfast that consisted mainly of coffee, toast and fruit, which many found insufficient and basic. Several visitors were surprised at the lack of variety and the absence of a more substantial breakfast as part of their reservation. Despite some enjoying their meals, others felt the breakfast was meager and lacked the advertised quality or selection. Significant complaints included cold coffee, unripe fruit and insufficient portions, suggesting room for improvement in the overall breakfast experience.
Hotel Palace Puebla's restaurant has garnered mixed reviews with guests often highlighting the positive aspects of their dining experience. Many guests praised the delicious food and found the restaurant to be very affordable, making it a convenient option for breakfast, lunch and dinner during their stay. The restaurant service also received commendations, adding to the pleasant dining experience.
However, some guests noted areas of improvement. The quality of the food was described as poor by a few visitors and there were mentions of high prices for certain menu items, such as the inflated cost of basics like rice and eggs. The limited menu and the early closing time of the restaurant were also points of contention for some guests, who felt that the restaurant could benefit from both an expanded menu and extended hours. Additionally, there were comments suggesting that the restaurant needed remodeling to enhance the overall dining experience.
In summary, while the affordability and basic quality of the restaurant at Hotel Palace Puebla were appreciated, there is room for improvement in terms of menu variety, pricing and physical ambiance.
Hotel Palace Puebla has garnered a mix of reviews regarding its rooms. On the positive side, many guests found their accommodations to be clean, comfortable and well-equipped, often exceeding expectations in terms of size. The location of the hotel was frequently praised with guests appreciating its convenience and the comfort of the rooms, which some described as peaceful and tidy.
However, several aspects could use improvement. Numerous guests pointed out that the rooms do not always match the advertising photos, leading to some disappointment. Common issues include the small size of the rooms, poor ventilation leading to hot and stuffy conditions and a lack of proper maintenance in both the rooms and bathrooms. Problems with cleanliness were also highlighted with complaints about dirty sheets, dusty areas and unpleasant odors.
Some rooms were described as noisy, either from internal or external sources and several guests encountered issues with the functionality of amenities such as safes, showers and fans. Despite these drawbacks, for many, the affordability of the hotel made the stay worthwhile. The overall sentiment is that while Hotel Palace Puebla offers a good location and comfortable stay, it could benefit from better upkeep and more accurate representation in its marketing.
Guests of Hotel Palace Puebla share mixed opinions about the beds. A notable number of reviews highlight that the beds tend to be very hard with some describing them as firm or extremely hard, even likening the firmness to stone. There are also several mentions of uncomfortable mattresses due to poor quality, visible wear and springs sticking out, which contribute to a less than optimal sleeping experience for some.
On the positive side, a portion of the guests did find the beds to be comfortable, mentioning that they were firm but satisfactory or using terms like super comfortable, cozy and ideal for rest. Some guests appreciated the cleanliness of the pillows and sheets.
Overall, while some guests appreciated the firmness of the beds for a restful sleep, others found them uncomfortably hard with issues such as bedbugs, unclean bedding and poor mattress quality detracting from their stay. The hotel staff, however, have been consistently praised for their friendliness, which may enhance the overall guest experience despite the bed-related discomforts.
Hotel Palace Puebla receives mixed reviews on its cleanliness. While several guests commend the hotel for maintaining clean and comfortable rooms along with a tidy reception area and well-preserved facilities, others have voiced significant concerns. Some reviews highlighted impeccable cleanliness, mentioning that the hotel and rooms were very clean and comfortable with some guests appreciating the hygiene protocols in place.
However, a considerable number of guests reported issues such as stained sheets, dirty towels, rusty showers, moldy bathrooms and unpleasant odors. The presence of hair on beds and in bathrooms was a common complaint. Some reviews mentioned that the cleaning staff did not consistently change sheets and towels between guests, resulting in leftover hairs and stains. Dusty floors, dated furniture and an overall lack of thorough cleaning were also pointed out. In some instances, facilities like bathrooms and windows appeared neglected, contributing to the dissatisfaction.
Despite the favorable comments about the attentiveness of the cleaning staff and the general upkeep of the hotel's exterior, there is a pressing need for improved consistency in housekeeping standards to ensure a more uniformly clean and comfortable stay for all guests.
Hotel Palace Puebla receives mixed reviews regarding its staff, though the majority of feedback skews positively. Guests often highlight the friendliness, attentiveness and helpful nature of most of the staff, noting excellent service, especially from the waitstaff and cleaning personnel. The valet parking service is frequently commended for its efficiency and friendliness.
However, numerous reviews point out issues with the reception staff, describing them as occasionally unhelpful, arguing and even rude. Some guests experienced poor service and a lack of attentiveness at the front desk, contrasting sharply with the otherwise positive interactions found throughout the hotel. Additionally, there are isolated but notable complaints about the attitudes of certain employees and delayed car retrievals by the valet service.
In summary, while the staff at Hotel Palace Puebla is generally seen as friendly and attentive with excellent restaurant and valet services, some lapses in professionalism and courtesy at the reception desk suggest room for improvement in this area.
The internet experience at Hotel Palace Puebla appears to be consistently problematic, as shared by numerous guests through their reviews. There have been frequent complaints regarding the poor quality of the Wi-Fi with many guests emphasizing that the connection is slow, unreliable and often non-existent. Guests reported that the Wi-Fi signal was especially weak in rooms, occasionally not reaching certain floors of the hotel. The internet connection was described as spotty with some noting that it drops frequently and others mentioning that it did not work at all during their stay. Despite a few mentions of good internet connection, the overall sentiment is that the Wi-Fi service needs significant improvement. The recurring issue of the internet not functioning well implies that better management and possibly an upgrade of the internet infrastructure are necessary to meet guests' expectations.
Hotel Palace Puebla stands as a family-oriented destination, offering a variety of family rooms and facilities tailored for those traveling with children. Its prime location, close to the main points of interest, makes it convenient for sightseeing with the entire family. The atmosphere is frequently praised for being conducive to family stays, making it an ideal setting for groups.
Comfortable rooms designed with families in mind contribute to a positive experience and the general ambiance supports family visits with a welcoming touch. However, noise issues are a recurrent theme among reviewers. Guests have reported significant disturbances from neighboring rooms, hallways and even street noise filtering into their accommodations. Despite these drawbacks, the hotel's family-friendly nature shines through, appealing to those seeking a communal and inclusive environment during their stay in Puebla. Essential facilities and services for families are available, although some improvements in maintenance and noise control would enhance the overall experience immensely.
'Hotel Palace Puebla' offers a satisfactory three-star experience, particularly for travelers prioritizing value for money and a central location. Guests have found the location very good and aptly priced at this level, making it suitable for those not seeking luxury but comfort and convenience. The hotel is characterized as middle class with decent, simple amenities, meeting the basic standards expected of a three-star establishment in Mexico. Service is generally good, providing an excellent ratio of price to the services offered. In conclusion, it delivers standard three-star service and facilities, making it a passable option for visitors looking for an acceptable, no-frills stay in Puebla.
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Location
Visitors find the location ideal for immersing themselves in the city's vibrant cultural scene with many highlighting how convenient it is to have everything so close. The hotel's proximity to the town square facilitates a seamless exploration of Puebla's attractions. Moreover, the easy access to transportation avenues makes it perfect for anyone looking to navigate the city effortlessly.
Overall, the combination of a central, accessible and safe setting paired with the warm attention from the staff and commendable facilities make Hotel Palace Puebla a highly recommended choice for both comfort and convenience.
Breakfast
Dinner
However, some guests noted areas of improvement. The quality of the food was described as poor by a few visitors and there were mentions of high prices for certain menu items, such as the inflated cost of basics like rice and eggs. The limited menu and the early closing time of the restaurant were also points of contention for some guests, who felt that the restaurant could benefit from both an expanded menu and extended hours. Additionally, there were comments suggesting that the restaurant needed remodeling to enhance the overall dining experience.
In summary, while the affordability and basic quality of the restaurant at Hotel Palace Puebla were appreciated, there is room for improvement in terms of menu variety, pricing and physical ambiance.
Rooms
However, several aspects could use improvement. Numerous guests pointed out that the rooms do not always match the advertising photos, leading to some disappointment. Common issues include the small size of the rooms, poor ventilation leading to hot and stuffy conditions and a lack of proper maintenance in both the rooms and bathrooms. Problems with cleanliness were also highlighted with complaints about dirty sheets, dusty areas and unpleasant odors.
Some rooms were described as noisy, either from internal or external sources and several guests encountered issues with the functionality of amenities such as safes, showers and fans. Despite these drawbacks, for many, the affordability of the hotel made the stay worthwhile. The overall sentiment is that while Hotel Palace Puebla offers a good location and comfortable stay, it could benefit from better upkeep and more accurate representation in its marketing.
Beds
On the positive side, a portion of the guests did find the beds to be comfortable, mentioning that they were firm but satisfactory or using terms like super comfortable, cozy and ideal for rest. Some guests appreciated the cleanliness of the pillows and sheets.
Overall, while some guests appreciated the firmness of the beds for a restful sleep, others found them uncomfortably hard with issues such as bedbugs, unclean bedding and poor mattress quality detracting from their stay. The hotel staff, however, have been consistently praised for their friendliness, which may enhance the overall guest experience despite the bed-related discomforts.
Cleanliness
However, a considerable number of guests reported issues such as stained sheets, dirty towels, rusty showers, moldy bathrooms and unpleasant odors. The presence of hair on beds and in bathrooms was a common complaint. Some reviews mentioned that the cleaning staff did not consistently change sheets and towels between guests, resulting in leftover hairs and stains. Dusty floors, dated furniture and an overall lack of thorough cleaning were also pointed out. In some instances, facilities like bathrooms and windows appeared neglected, contributing to the dissatisfaction.
Despite the favorable comments about the attentiveness of the cleaning staff and the general upkeep of the hotel's exterior, there is a pressing need for improved consistency in housekeeping standards to ensure a more uniformly clean and comfortable stay for all guests.
Staff
However, numerous reviews point out issues with the reception staff, describing them as occasionally unhelpful, arguing and even rude. Some guests experienced poor service and a lack of attentiveness at the front desk, contrasting sharply with the otherwise positive interactions found throughout the hotel. Additionally, there are isolated but notable complaints about the attitudes of certain employees and delayed car retrievals by the valet service.
In summary, while the staff at Hotel Palace Puebla is generally seen as friendly and attentive with excellent restaurant and valet services, some lapses in professionalism and courtesy at the reception desk suggest room for improvement in this area.
Wi-Fi
Family
Comfortable rooms designed with families in mind contribute to a positive experience and the general ambiance supports family visits with a welcoming touch. However, noise issues are a recurrent theme among reviewers. Guests have reported significant disturbances from neighboring rooms, hallways and even street noise filtering into their accommodations. Despite these drawbacks, the hotel's family-friendly nature shines through, appealing to those seeking a communal and inclusive environment during their stay in Puebla. Essential facilities and services for families are available, although some improvements in maintenance and noise control would enhance the overall experience immensely.
3 Star
No, Hotel Palace Puebla doesn't have any pool.
No, a spa isn't available at Hotel Palace Puebla.
No, Hotel Palace Puebla doesn't allow dogs.
Yes, parking facilities are available at Hotel Palace Puebla.
No, Hotel Palace Puebla doesn't have a gym.
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