Hotel Sofia
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Summary of reviewsHotel Sofia is highly appreciated for its prime location in the heart of downtown Puebla. Its proximity to key attractions like the Cathedral, Zócalo and Museo Amparo, along with various restaurants and shops, makes it an ideal base for exploring the city’s historic center. The safe and tranquil area adds to the hotel's appeal, offering guests a vibrant yet peaceful atmosphere. The hotel's easy access to essential routes and the convenience of not needing a car further enhance its attractiveness.
The hotel's cleanliness and comfort receive consistent praise. Guests admire the spacious and well-maintained facilities with charming decor that blends modern comforts within a historic setting. The friendly and attentive staff contribute significantly to the welcoming and memorable experience.
The breakfast experience, however, has room for improvement. While some guests enjoyed the minimalist offering of fruit, bread and coffee, many found the portions insufficient and the variety lacking. Despite these criticisms, the breakfast on the terrace, which includes additional options like eggs and traditional Mexican dishes, receives positive comments.
Dinner at the hotel's restaurant is more favorably reviewed with guests appreciating the delicious food, particularly the great Milanesa tortas and the affordable prices. The cozy terrace is highlighted as a delightful dining spot, especially during unique events. Nonetheless, issues such as slow kitchen service and early closing times were noted.
Room accommodations at Hotel Sofia are a mix of pros and cons. Guests appreciate the spacious, modern, clean and comfortable rooms, particularly those with terraces or balconies. However, many rooms suffer from ventilation issues due to the lack of windows, leading to stuffiness and heat, especially on higher floors. Noise from adjoining rooms and common areas also disrupt the desired quietness.
The hotel's cleanliness standards are generally high with many guests commending the well-maintained facilities and sanitized daily rooms. Clean bathrooms and fresh towels add to the positive feedback. However, occasional lapses, like dirty towels and instances of pests, were reported, suggesting a need for consistent attention.
Staff interactions are largely positive with many guests praising the friendliness, attentiveness and helpfulness of the staff across various areas of the hotel. However, inconsistencies in service quality were noted with some guests encountering unhelpful or rude staff members. Valet parking service, while considered a significant perk due to its inclusion, faced criticism for its slow and sometimes disorganized service.
The Wi-Fi service at Hotel Sofia is identified as a major area for improvement with many guests experiencing slow, unstable or entirely absent connectivity, especially on higher floors.
For families, Hotel Sofia offers a generally positive experience with friendly staff, comfortable rooms and a safe location. However, issues with room temperature and the lack of child-specific amenities were noted.
The comfort of the beds at Hotel Sofia drew mixed reviews. While some found the beds comfortable and large, others reported issues with hardness, sagging and uncomfortable pillows. Cleanliness concerns related to the beds were also mentioned.
Overall, Hotel Sofia provides a good value for money with clean and appropriately spaced rooms, an excellent location and welcoming decor. To enhance guest experience, improvements in Wi-Fi connectivity, breakfast variety, climate control and bed quality would be beneficial.
Categories
The hotel's cleanliness and comfort receive consistent praise. Guests admire the spacious and well-maintained facilities with charming decor that blends modern comforts within a historic setting. The friendly and attentive staff contribute significantly to the welcoming and memorable experience.
The breakfast experience, however, has room for improvement. While some guests enjoyed the minimalist offering of fruit, bread and coffee, many found the portions insufficient and the variety lacking. Despite these criticisms, the breakfast on the terrace, which includes additional options like eggs and traditional Mexican dishes, receives positive comments.
Dinner at the hotel's restaurant is more favorably reviewed with guests appreciating the delicious food, particularly the great Milanesa tortas and the affordable prices. The cozy terrace is highlighted as a delightful dining spot, especially during unique events. Nonetheless, issues such as slow kitchen service and early closing times were noted.
Room accommodations at Hotel Sofia are a mix of pros and cons. Guests appreciate the spacious, modern, clean and comfortable rooms, particularly those with terraces or balconies. However, many rooms suffer from ventilation issues due to the lack of windows, leading to stuffiness and heat, especially on higher floors. Noise from adjoining rooms and common areas also disrupt the desired quietness.
The hotel's cleanliness standards are generally high with many guests commending the well-maintained facilities and sanitized daily rooms. Clean bathrooms and fresh towels add to the positive feedback. However, occasional lapses, like dirty towels and instances of pests, were reported, suggesting a need for consistent attention.
Staff interactions are largely positive with many guests praising the friendliness, attentiveness and helpfulness of the staff across various areas of the hotel. However, inconsistencies in service quality were noted with some guests encountering unhelpful or rude staff members. Valet parking service, while considered a significant perk due to its inclusion, faced criticism for its slow and sometimes disorganized service.
The Wi-Fi service at Hotel Sofia is identified as a major area for improvement with many guests experiencing slow, unstable or entirely absent connectivity, especially on higher floors.
For families, Hotel Sofia offers a generally positive experience with friendly staff, comfortable rooms and a safe location. However, issues with room temperature and the lack of child-specific amenities were noted.
The comfort of the beds at Hotel Sofia drew mixed reviews. While some found the beds comfortable and large, others reported issues with hardness, sagging and uncomfortable pillows. Cleanliness concerns related to the beds were also mentioned.
Overall, Hotel Sofia provides a good value for money with clean and appropriately spaced rooms, an excellent location and welcoming decor. To enhance guest experience, improvements in Wi-Fi connectivity, breakfast variety, climate control and bed quality would be beneficial.
Cheap Hotel
Mentioned as a cheap hotel option, this property offers basic, affordable accommodation in Puebla, aligning with the needs of budget travelers.
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
3-Star Hotel
Guest Reviews
Hotel Sofia boasts a prime location in the heart of downtown Puebla, making it an ideal choice for travelers looking to explore the city's historic center. Guests frequently highlight the convenient proximity to key attractions, such as the Cathedral, Zócalo, Museo Amparo and various restaurants and shops, all within walking distance.
The hotel's central position provides easy access to essential routes for navigating the city, making it unnecessary for visitors to rely on cars. The area is described as safe, tranquil and full of character, ensuring a peaceful yet vibrant stay. The location is not only practical but also superbly situated for dining out, shopping and visiting major cultural and historical sites.
Cleanliness and comfort seem to be consistent themes with many praising the spacious and well-maintained facilities. The hotel's charming decoration and beautiful ambiance add to the positive experience, offering a blend of modern comforts within a historic setting. Additionally, the friendly and attentive staff contribute to the overall welcoming atmosphere, making stays at Hotel Sofia both pleasant and memorable.
Overall, the central and accessible location, combined with excellent facilities and service, earns high praise from guests, making Hotel Sofia a fantastic base for both exploring Puebla and enjoying a comfortable stay.
The breakfast experience at Hotel Sofia leaves much to be desired for many guests. The provided breakfast typically consists of minimalistic items such as fruit, bread and coffee with portions often described as very small and basic. Numerous reviews highlight a lack of variety and freshness with some guests reporting that the coffee was either too bitter or served at an undesirable temperature. Many felt that the breakfast offerings were insufficient to start the day and some even experienced issues with the breakfast promotion being misleading or not honored at all.
That said, there are some positive mentions regarding the breakfast on the terrace, where additional options like eggs and traditional Mexican dishes can be ordered a la carte. Guests appreciated the healthy aspect of the included fruit, bread and coffee, even though it was minimal. Despite the simplicity, some guests did find the provided breakfast delicious and well-prepared.
Overall, while the breakfast at Hotel Sofia is seen as affordable and healthy by a few, a significant number of guests were dissatisfied with the limited choices and portions, reflecting a need for improvement in both variety and communication of what is included.
Hotel Sofia offers a dining experience that receives mixed reviews but several highlights make it stand out. The terrace is identified as a super cozy spot for peaceful dinners, making it an inviting option for evening meals. The hotel's small restaurant is often praised for its delicious food, great Milanesa tortas and affordable prices, attracting guests who appreciate both quality and value.
Breakfast at the hotel garners some varied feedback with many reviews noting its simplicity, but others describing it as delicious and very good. Despite this, dinner remains the focal point of the restaurant's appeal, as guests frequently mention the tasty and affordable meals.
However, the dining service at Hotel Sofia is not without its issues. Numerous reviews criticize the slow kitchen service, which can deter from the dinner experience. Additionally, some point out the inconsistency in the quality of dinner and the early closing times of the restaurant, which can be inconvenient for late diners.
On a brighter note, the hotel features a roof garden with a bar and restaurant, an ideal spot for enjoying drinks while taking in the view. This space has been particularly appreciated during unique events, like watching a moon eclipse with a margarita in hand.
In conclusion, while the food at Hotel Sofia is generally well-received for its taste and affordability, improvements in service speed and consistency could enhance the overall dining experience.
Hotel Sofia offers a mix of pros and cons in its room accommodations. Guests appreciate the spaciousness of some rooms, describing them as modern, clean and comfortable. The rooms with terraces or balconies are notably pleasant, providing a nice spot to relax. Comfortable beds and functionality are common praises and the hotel's central location is a plus.
However, many rooms lack windows, leading to significant ventilation and light issues with descriptions of rooms feeling stuffy and claustrophobic. The lack of air conditioning in some rooms and the ineffectiveness of fans mean that guests often find the rooms unbearably hot, especially on higher floors. Noise from adjoining rooms and common areas also disrupts the quietness that guests seek. Cleanliness issues, such as uncleaned rooms and cockroach sightings, have also been mentioned.
Overall, Hotel Sofia offers functional and sometimes comfortable room accommodations, but potential guests should be aware of the heat and ventilation issues, particularly in windowless rooms, as well as possible noise disruptions.
Hotel Sofia offers mixed experiences when it comes to their beds. While some guests praised the beds for being comfortable and large, others had numerous complaints about the comfort level. Issues with the beds often included reports of them being hard, uncomfortable and even sagging in places. There were also complaints about the beds being too small to accommodate two people comfortably.
Pillows are a particular point of contention with many guests finding them uncomfortable, lumpy or poorly made. Cleanliness was another issue for some, as a few reviewers mentioned dirty pillowcases and bedding, along with instances of beds having hair and an overall lack of hygiene.
On the positive side, there were mentions of clean rooms and good mattresses, contributing to the comfort of some guests. Some found the bedspreads and blankets to be warm and sufficient. However, the general consensus suggests a need for improvement in both mattress and pillow quality to enhance the sleeping experience at Hotel Sofia.
Hotel Sofia is predominantly praised for its impeccable cleanliness, contributing significantly to the overall positive guest experience. Guests frequently highlight the hotel's clean and well-maintained facilities, making note of modern and spotless amenities and rooms that are not only sanitized daily but also often described as comfortable and pleasant.
The bathrooms receive particular commendation for their cleanliness and guests appreciate the fresh towels and lack of unpleasant odors. The general upkeep of the hotel is regularly noted with many guests finding the environment very inviting and comfortable. The hotel's cleaning staff, despite occasional lapses, generally ensure that the standards of cleanliness are consistently met.
However, there are notable exceptions. Some guests reported issues such as hair in the bathroom and on beds, dirty towels and even instances of cockroach infestations, which highlight a need for consistent attention. Additionally, some rooms lacked adequate ventilation and air conditioning, leading to uncomfortable stays during hotter periods.
In summary, Hotel Sofia is largely appreciated for its high standards of cleanliness and well-maintained facilities. While most guests had positive experiences, a few highlighted areas for improvement, suggesting a need for more consistent cleaning practices and better room ventilation.
The reviews for Hotel Sofia's staff reveal a mixed but largely positive experience for guests. Many compliment the staff for being very friendly, attentive and helpful across various areas of the hotel, including reception, valet parking and the terrace café. Particular members like Eduardo and the valet parking gentleman in the morning received specific mentions for their courteous service.
Guests highlighted that the staff often handled requests efficiently and provided helpful advice, including safe taxi services and luggage storage. Additionally, the hotel’s cleanliness and attentive housekeeping staff contribute to a pleasant stay. Professionalism and a respectful attitude are recurrent themes among the positive reviews, showcasing that many guests appreciate the warm welcome and personal treatment they received.
However, several reviews pointed out areas needing improvement. Specific mentions of unfriendly, rude and unhelpful reception staff were frequent, indicating inconsistent service quality. Some guests encountered staff that lacked basic English skills or displayed a lack of empathy and attentiveness, leading to frustration. The valet service, despite positive mentions, also attracted criticism for disorganization and delays.
In summary, while Hotel Sofia’s staff is generally seen as friendly and helpful, ensuring consistent professional behavior and better customer service training could address the less favorable experiences reported by some guests.
The Wi-Fi situation at Hotel Sofia seems to be a frequent point of concern for guests. While there are occasional mentions of the wifi working in some common areas or on the lower floors, the vast majority of reviews highlight issues with connectivity. Many guests reported that the Wi-Fi was very slow, unstable or failed to connect altogether. Especially on the higher floors, the signal was often weak or nonexistent, making internet usage difficult or impossible. Common complaints ranged from intermittent connections to a complete lack of service in the rooms. Overall, there is a recurring sentiment that the hotel's Wi-Fi service needs significant improvement to meet guest expectations.
Hotel Sofia offers valet parking with some commendable aspects, such as being very attentive, helpful and friendly. The parking service is included for guests, which adds value to the stay. However, the parking lot itself is located a few blocks away from the hotel, making it somewhat distant and inconvenient for quick access, particularly during heavy traffic.
While the parking is free, there are extra charges if the car is kept in the lot after the check-out time. The valet service, though appreciated for its kindness and friendliness, can often be slow, leading to delays that frustrate some guests. In some cases, the valet service has been described as disorganized with complaints about long wait times to retrieve cars and occasional issues with the condition of the vehicles upon their return.
Overall, despite the minor inconveniences and occasional slow service, many guests find the valet service excellent and the fact that parking is included a significant perk.
Hotel Sofia receives mixed reviews when it comes to activities and stays for kids, though there are several highlights worth noting. It's recognized for being super family-friendly with a family atmosphere that is generally welcoming and supportive. The staff is particularly praised for their friendliness and willingness to help families, including assisting with baggage and providing a supportive environment for those with special needs.
Many guests highlight that the family rooms and suites are comfortable, clean and elegant with some offering good air conditioning, making the stay more enjoyable. The hotel is located in a safe and friendly area, suitable for family travel. Family service is described as great and the overall family experience is considered peaceful and enjoyable despite some challenges with room temperature.
However, there are some drawbacks. Several reviews mention that the rooms can be uncomfortably hot, causing discomfort for families and kids unable to sleep well. Additionally, some guests noted that there were no additional amenities provided for children, such as a baby tray or sandals. The breakfast included in the room rate was reported to be meager, consisting only of coffee with fruit.
Overall, while Hotel Sofia is seen as a comfortable and clean option with friendly staff and a safe location, improvements in climate control and child-specific amenities could enhance the family experience significantly.
Hotel Sofia offers a calm atmosphere and is suitable for a one-night stay with guests consistently praising its good value for money. The hotel is described as clean and appropriately spaced, which aligns with its three-star rating. The decor is both beautiful and modern and the location is excellent, especially given the affordable pricing. Many reviews highlight the hotel as an economical option to stay in downtown Puebla with all essential room amenities provided as expected for a three-star establishment.
Although the staff are often noted for being hospitable, some guests encountered issues with the WiFi quality, which did not reach the rooms adequately. Additionally, the AC needs improvement, especially as many guests found the rooms uncomfortably hot, even during cooler seasons. Despite this, the overall experience is deemed practical and fitting for the price, making it a suitable budget-friendly choice. However, potential visitors should be aware of some noise from other guests and the hard beds coupled with poor-quality pillows.
In summary, Hotel Sofia stands out for its affordability and location, offering a good quality-price relationship ideal for budget-conscious travelers. Although the heat and WiFi could use attention, the hotel meets expectations for a three-star rated facility.
Hotel Sofia presents a mixed bag for business travelers. The hotel is praised for its strategic location, conveniently situated in the city center, making it ideal for work-related stays. Its proximity to numerous businesses and the availability of various parking options add to its appeal for those traveling for business. The rooms are often described as functional and the staff attentive, ensuring that business guests feel accommodated and their needs are addressed promptly. The hotel offers flexible pricing and even special packages for business trips, which many find attractive.
However, there are several drawbacks that might make a business stay less than perfect. The most significant issue is the poor quality of the WiFi, which is frequently mentioned as a problem for those needing reliable internet for work. Noise from the terrace bar and lack of privacy are also points of concern, potentially disrupting work and rest. Some reviews highlight that the facilities, though suitable for business stays, could use improvement, especially in terms of cleanliness and the maintenance of amenities like air conditioning.
Despite these inconveniences, some find the hotel pleasant for short business trips, appreciating the comfort and location. The rooms vary widely with some being spacious and others cramped and poorly ventilated. Issues with cleaning services, keys and receipts have also been noted, indicating that the hotel’s service quality can be inconsistent.
In summary, while Hotel Sofia might be convenient for a business stay due to its location and business-friendly services, potential guests should be aware of the reliability issues with WiFi, noise disturbances and occasional service shortcomings.
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Location
The hotel's central position provides easy access to essential routes for navigating the city, making it unnecessary for visitors to rely on cars. The area is described as safe, tranquil and full of character, ensuring a peaceful yet vibrant stay. The location is not only practical but also superbly situated for dining out, shopping and visiting major cultural and historical sites.
Cleanliness and comfort seem to be consistent themes with many praising the spacious and well-maintained facilities. The hotel's charming decoration and beautiful ambiance add to the positive experience, offering a blend of modern comforts within a historic setting. Additionally, the friendly and attentive staff contribute to the overall welcoming atmosphere, making stays at Hotel Sofia both pleasant and memorable.
Overall, the central and accessible location, combined with excellent facilities and service, earns high praise from guests, making Hotel Sofia a fantastic base for both exploring Puebla and enjoying a comfortable stay.
Breakfast
That said, there are some positive mentions regarding the breakfast on the terrace, where additional options like eggs and traditional Mexican dishes can be ordered a la carte. Guests appreciated the healthy aspect of the included fruit, bread and coffee, even though it was minimal. Despite the simplicity, some guests did find the provided breakfast delicious and well-prepared.
Overall, while the breakfast at Hotel Sofia is seen as affordable and healthy by a few, a significant number of guests were dissatisfied with the limited choices and portions, reflecting a need for improvement in both variety and communication of what is included.
Dinner
Breakfast at the hotel garners some varied feedback with many reviews noting its simplicity, but others describing it as delicious and very good. Despite this, dinner remains the focal point of the restaurant's appeal, as guests frequently mention the tasty and affordable meals.
However, the dining service at Hotel Sofia is not without its issues. Numerous reviews criticize the slow kitchen service, which can deter from the dinner experience. Additionally, some point out the inconsistency in the quality of dinner and the early closing times of the restaurant, which can be inconvenient for late diners.
On a brighter note, the hotel features a roof garden with a bar and restaurant, an ideal spot for enjoying drinks while taking in the view. This space has been particularly appreciated during unique events, like watching a moon eclipse with a margarita in hand.
In conclusion, while the food at Hotel Sofia is generally well-received for its taste and affordability, improvements in service speed and consistency could enhance the overall dining experience.
Rooms
However, many rooms lack windows, leading to significant ventilation and light issues with descriptions of rooms feeling stuffy and claustrophobic. The lack of air conditioning in some rooms and the ineffectiveness of fans mean that guests often find the rooms unbearably hot, especially on higher floors. Noise from adjoining rooms and common areas also disrupts the quietness that guests seek. Cleanliness issues, such as uncleaned rooms and cockroach sightings, have also been mentioned.
Overall, Hotel Sofia offers functional and sometimes comfortable room accommodations, but potential guests should be aware of the heat and ventilation issues, particularly in windowless rooms, as well as possible noise disruptions.
Beds
Pillows are a particular point of contention with many guests finding them uncomfortable, lumpy or poorly made. Cleanliness was another issue for some, as a few reviewers mentioned dirty pillowcases and bedding, along with instances of beds having hair and an overall lack of hygiene.
On the positive side, there were mentions of clean rooms and good mattresses, contributing to the comfort of some guests. Some found the bedspreads and blankets to be warm and sufficient. However, the general consensus suggests a need for improvement in both mattress and pillow quality to enhance the sleeping experience at Hotel Sofia.
Cleanliness
The bathrooms receive particular commendation for their cleanliness and guests appreciate the fresh towels and lack of unpleasant odors. The general upkeep of the hotel is regularly noted with many guests finding the environment very inviting and comfortable. The hotel's cleaning staff, despite occasional lapses, generally ensure that the standards of cleanliness are consistently met.
However, there are notable exceptions. Some guests reported issues such as hair in the bathroom and on beds, dirty towels and even instances of cockroach infestations, which highlight a need for consistent attention. Additionally, some rooms lacked adequate ventilation and air conditioning, leading to uncomfortable stays during hotter periods.
In summary, Hotel Sofia is largely appreciated for its high standards of cleanliness and well-maintained facilities. While most guests had positive experiences, a few highlighted areas for improvement, suggesting a need for more consistent cleaning practices and better room ventilation.
Staff
Guests highlighted that the staff often handled requests efficiently and provided helpful advice, including safe taxi services and luggage storage. Additionally, the hotel’s cleanliness and attentive housekeeping staff contribute to a pleasant stay. Professionalism and a respectful attitude are recurrent themes among the positive reviews, showcasing that many guests appreciate the warm welcome and personal treatment they received.
However, several reviews pointed out areas needing improvement. Specific mentions of unfriendly, rude and unhelpful reception staff were frequent, indicating inconsistent service quality. Some guests encountered staff that lacked basic English skills or displayed a lack of empathy and attentiveness, leading to frustration. The valet service, despite positive mentions, also attracted criticism for disorganization and delays.
In summary, while Hotel Sofia’s staff is generally seen as friendly and helpful, ensuring consistent professional behavior and better customer service training could address the less favorable experiences reported by some guests.
Wi-Fi
Parking
While the parking is free, there are extra charges if the car is kept in the lot after the check-out time. The valet service, though appreciated for its kindness and friendliness, can often be slow, leading to delays that frustrate some guests. In some cases, the valet service has been described as disorganized with complaints about long wait times to retrieve cars and occasional issues with the condition of the vehicles upon their return.
Overall, despite the minor inconveniences and occasional slow service, many guests find the valet service excellent and the fact that parking is included a significant perk.
Family
Many guests highlight that the family rooms and suites are comfortable, clean and elegant with some offering good air conditioning, making the stay more enjoyable. The hotel is located in a safe and friendly area, suitable for family travel. Family service is described as great and the overall family experience is considered peaceful and enjoyable despite some challenges with room temperature.
However, there are some drawbacks. Several reviews mention that the rooms can be uncomfortably hot, causing discomfort for families and kids unable to sleep well. Additionally, some guests noted that there were no additional amenities provided for children, such as a baby tray or sandals. The breakfast included in the room rate was reported to be meager, consisting only of coffee with fruit.
Overall, while Hotel Sofia is seen as a comfortable and clean option with friendly staff and a safe location, improvements in climate control and child-specific amenities could enhance the family experience significantly.
3 Star
Although the staff are often noted for being hospitable, some guests encountered issues with the WiFi quality, which did not reach the rooms adequately. Additionally, the AC needs improvement, especially as many guests found the rooms uncomfortably hot, even during cooler seasons. Despite this, the overall experience is deemed practical and fitting for the price, making it a suitable budget-friendly choice. However, potential visitors should be aware of some noise from other guests and the hard beds coupled with poor-quality pillows.
In summary, Hotel Sofia stands out for its affordability and location, offering a good quality-price relationship ideal for budget-conscious travelers. Although the heat and WiFi could use attention, the hotel meets expectations for a three-star rated facility.
Business
However, there are several drawbacks that might make a business stay less than perfect. The most significant issue is the poor quality of the WiFi, which is frequently mentioned as a problem for those needing reliable internet for work. Noise from the terrace bar and lack of privacy are also points of concern, potentially disrupting work and rest. Some reviews highlight that the facilities, though suitable for business stays, could use improvement, especially in terms of cleanliness and the maintenance of amenities like air conditioning.
Despite these inconveniences, some find the hotel pleasant for short business trips, appreciating the comfort and location. The rooms vary widely with some being spacious and others cramped and poorly ventilated. Issues with cleaning services, keys and receipts have also been noted, indicating that the hotel’s service quality can be inconsistent.
In summary, while Hotel Sofia might be convenient for a business stay due to its location and business-friendly services, potential guests should be aware of the reliability issues with WiFi, noise disturbances and occasional service shortcomings.
No, Hotel Sofia doesn't have any pool.
No, a spa isn't available at Hotel Sofia.
No, Hotel Sofia doesn't allow dogs.
Yes, parking facilities are available at Hotel Sofia.
No, Hotel Sofia doesn't have a gym.
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