ibis Puerto Montt
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Summary of reviewsIbis Puerto Montt receives considerable praise for various aspects of its service and amenities, making it a favored choice among travelers. Its prime location next to the bus terminal and waterfront promenade ensures seamless connectivity and ease of exploration around Puerto Montt. The proximity to attractions, shopping areas and restaurants further enriches the guest experience. The scenic ocean views from many rooms are another appreciated feature, adding a picturesque touch to the stay.
Guests commonly commend the overall cleanliness and comfort at the hotel. Rooms are well-maintained, spacious and offer an inviting, warm ambiance with practical furnishings and heating. However, some mention areas for improvement regarding room size, modern amenities and occasional outdated décor.
Breakfast at the hotel stands out as a key highlight, frequently praised for its variety, quality and presentation. Guests appreciate the well-stocked buffet featuring fresh fruits and good coffee, although some suggested the need for more options. Dinner, while praised for food quality, faces critiques on service speed and menu variety, especially during late hours.
The staff's friendliness and professionalism significantly enhance the guest experience. Many guests note the team's exceptional service and willingness to resolve concerns, though a few instances of slow or inattentive service are mentioned. Specific staff members, including Ms. Gloria and Ms. Nicole, receive particular commendations for their exemplary service.
Mixed reviews surround the hotel's free wifi with some guests experiencing reliable connectivity and others facing issues with signal strength, especially in rooms.
Family travelers find the hotel accommodating, highlighting the spacious rooms, family-friendly environment and facilities like the pool. However, some note the need for better accommodations such as children's menus and additional towels. Guests generally mark the beds as comfortable, despite a few noting issues with bed size and occasional bedding condition lapses.
As a three-star hotel, ibis Puerto Montt meets expectations, providing standard amenities and consistent comfort typical of the ibis brand. Some guests find parts of the hotel basic and the entrance through the parking lot has been cited for improvement. Nevertheless, the hotel's value for money and satisfactory service maintain its appeal.
In summary, while ibis Puerto Montt presents areas for improvement, it remains a popular, conveniently located option praised for its cleanliness, service quality and comfortable accommodations.
Categories
Guests commonly commend the overall cleanliness and comfort at the hotel. Rooms are well-maintained, spacious and offer an inviting, warm ambiance with practical furnishings and heating. However, some mention areas for improvement regarding room size, modern amenities and occasional outdated décor.
Breakfast at the hotel stands out as a key highlight, frequently praised for its variety, quality and presentation. Guests appreciate the well-stocked buffet featuring fresh fruits and good coffee, although some suggested the need for more options. Dinner, while praised for food quality, faces critiques on service speed and menu variety, especially during late hours.
The staff's friendliness and professionalism significantly enhance the guest experience. Many guests note the team's exceptional service and willingness to resolve concerns, though a few instances of slow or inattentive service are mentioned. Specific staff members, including Ms. Gloria and Ms. Nicole, receive particular commendations for their exemplary service.
Mixed reviews surround the hotel's free wifi with some guests experiencing reliable connectivity and others facing issues with signal strength, especially in rooms.
Family travelers find the hotel accommodating, highlighting the spacious rooms, family-friendly environment and facilities like the pool. However, some note the need for better accommodations such as children's menus and additional towels. Guests generally mark the beds as comfortable, despite a few noting issues with bed size and occasional bedding condition lapses.
As a three-star hotel, ibis Puerto Montt meets expectations, providing standard amenities and consistent comfort typical of the ibis brand. Some guests find parts of the hotel basic and the entrance through the parking lot has been cited for improvement. Nevertheless, the hotel's value for money and satisfactory service maintain its appeal.
In summary, while ibis Puerto Montt presents areas for improvement, it remains a popular, conveniently located option praised for its cleanliness, service quality and comfortable accommodations.
Dog Friendly Hotel
This hotel is dog-friendly and allows guests to bring pet food to the room. It is also one of the few hotels in the area that accepts pets, making it a convenient option for pet travelers.
Accessible Hotel
ibis Puerto Montt is entirely wheelchair accessible with facilities for disabled guests. It provides a lift for upper floors and features bathrooms and toilets specifically designed for disabled access, including roll-in showers, lower bathroom sinks, and toilets with grab rails.
3-Star Hotel
This hotel offers excellent value for money and is located in a prime area of Puerto Montt. It features comfortable rooms, complimentary Wi-Fi, and a 24-hour bar, making it a reliable and convenient choice for travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Guest Reviews
Ibis Puerto Montt boasts an enviable location that garners significant praise from its guests. Strategically positioned next to the bustling bus terminal and just steps away from the city's waterfront promenade, it offers seamless connectivity for travelers arriving by both bus and ferry. The proximity to the city center and major transportation hubs makes it an ideal base for exploring Puerto Montt and the surrounding regions.
Guests appreciate the easy access to numerous attractions, from local markets like Angelmo to the nearby shopping mall. Its central position means that shops, restaurants and iconic city sites are within walking distance, enhancing the convenience for those looking to explore without the need for extensive travel.
The ocean views from many of the rooms add an appealing touch to the stay, providing a scenic backdrop that many guests love. While the area around the hotel has been noted for its bustling and somewhat chaotic environment with a few concerns about safety and cleanliness, the overall sentiment is that the location outweighs these minor inconveniences.
The hotel's direct connection to the bus station is especially beneficial for those traveling long distances, ensuring a hassle-free transfer between the hotel and public transport. Cleanliness and comfort are also frequently mentioned with visitors highlighting well-maintained rooms and attentive staff service.
Breakfast at the hotel receives positive comments, contributing to a satisfying start to the day before venturing out. Despite the busy external environment, the convenience, impressive views and central location make Ibis Puerto Montt a practical and popular choice for travelers.
The breakfast experience at ibis Puerto Montt has garnered largely positive feedback from guests. Many reviews highlight the breakfast as very good to excellent with numerous mentions of its completeness, variety and abundance. The buffet-style breakfast is praised for being well-stocked with fruits and diverse options, often described as delicious and plentiful. Several guests appreciate the varied selection and commend it as one of the best breakfasts they've had, particularly noting the inclusion of fresh fruit salad and good coffee.
Moreover, the early breakfast option is valued, especially by those needing an early start for travel purposes. Some reviews also mentioned the breathtaking sea views that complement the breakfast experience, making it a memorable start to the day.
Despite the positive comments, some reviews noted that the breakfast could benefit from more variety with a few guests finding the selection a bit repetitive or limited in certain aspects. Issues such as a small breakfast area and food items not being replenished promptly were also mentioned.
Overall, while there are areas for improvement, ibis Puerto Montt's breakfast generally receives high marks for its quality, variety and the pleasant dining environment it provides.
The dining experience at ibis Puerto Montt presents a mix of highlights and areas for improvement. Many guests have praised the food quality, describing it as delicious, well-prepared and varied. The restaurant's menu, although somewhat limited, offers good value for money with a diverse selection of tasty dishes that cater to different palates. The presence of an on-site restaurant is appreciated, providing convenient lunch and dinner options for travelers.
However, there are consistent mentions of operational challenges, such as early restaurant closures and limited variety, especially late at night. Service speed is another noted issue with some guests experiencing long waits for their meals. Staff shortages during certain hours have also contributed to less efficient service.
Despite these drawbacks, the restaurant continues to earn positive remarks for the quality and flavor of its food. Improvements in service speed and menu variety, especially during late hours, would significantly enhance the dining experience for guests at ibis Puerto Montt.
The guest reviews of ibis Puerto Montt largely reflect a mix of appreciation and concerns regarding the rooms. Positively, guests repeatedly praise the rooms for being comfortable and impeccably clean. Many rooms afford beautiful views, especially of the sea, which several guests highlight as a significant advantage. The rooms are well-heated with many describing them as cozy and warm, contributing to an overall comfortable stay.
Spaciousness is another point of commendation with mentions of large and very clean rooms being common. Practicality and modernity are noted attributes with functional and well-distributed furnishings, good water pressure and adequate heating often highlighted. The rooms offer a quiet environment, enhancing guest comfort. Proximity to the bus terminal is an added convenience for travelers.
However, there are recurrent mentions of small room sizes, which some guests found to be a drawback. Basic room facilities, such as limited electrical outlets, lack of mini refrigerators and no air conditioning, were cited as inconveniences. The rooms appear to lack some expected modern amenities like smart TVs and coffee makers. Additionally, some guests experienced issues with old and worn furniture, stained carpets and insufficient heating at times.
Aesthetic concerns include mentions of outdated décor and minor maintenance issues like wall moisture and underwhelming bathroom cleanliness. Occasionally, guests found the rooms too basic for the price they paid, suggesting a mismatch in affordability and quality.
Overall, while the rooms of ibis Puerto Montt offer a comfortable, clean and warm environment with striking views, there are opportunities for improvement in terms of room size, modern amenities and maintenance.
Despite mixed feedback on the beds at Ibis Puerto Montt, many guests found them to be a highlight of their stay. The predominant sentiment focused on comfort with numerous reviews praising the beds for being very comfortable, cozy and even "super comfortable." The softness of the mattresses and pillows often contributed positively to the overall sleep experience. Additionally, the cleanliness of the beds and bedding received several commendations, adding to the overall comfort.
However, some travelers did note issues with bed size and specific bedding conditions. Several reviews mentioned that the beds are quite small, which might not be ideal for taller or larger guests. Others highlighted problems with missing blankets and dated mattresses, pointing out the occasional cleanliness lapse and instances where the beds were less comfortable.
In summary, while Ibis Puerto Montt generally provides a comfortable sleeping experience that satisfies most guests, there are occasional concerns about bed size and upkeep that potential visitors might consider.
ibis Puerto Montt draws consistent praise for its cleanliness with numerous guests highlighting the hotel's clean and tidy environment as a standout feature. The rooms are often noted as being well-maintained and comfortable, frequently described as spotless, very clean and organized. Both the bathrooms and the rooms receive high marks for hygiene and the cleaning service is regularly commended for its thoroughness. Visitors appreciate the modern and clean facilities, mentioning that the cleanliness extends to common areas like hallways and lobbies, which also maintain a pleasant scent.
However, there are occasional mentions of cleaning issues, such as stained carpets and some lapses in bathroom cleanliness with some specific complaints about dirt in corners and sinks. Despite these isolated incidents, the general consensus emphasizes excellent cleanliness and the attentive cleaning service, contributing significantly to guest satisfaction. The hotel is seen as a clean, comfortable option for travelers, aligning with ibis's standard of quality.
The staff at Ibis Puerto Montt receive high praise for their friendliness, helpfulness and professionalism. Many guests have noted the team's exceptional attention and willingness to go the extra mile to resolve any concerns. Specific staff members like Ms. Gloria and Ms. Nicole have been highlighted for their attentiveness and exceptional service. Additionally, the security staff, especially on the late shift, have been commended for their helpfulness.
Although the majority of the reviews depict the staff as welcoming and polite, there are some mixed experiences. A few guests found the reception staff slow, inattentive or even rude at times. However, these instances seem to be exceptions rather than the norm.
In general, the reception team is frequently applauded for their helpfulness and friendly demeanor, making check-in and other interactions pleasant. The restaurant staff also receive favorable comments for their courteous service. Overall, guests seem to appreciate the hospitable and service-oriented atmosphere created by the team at Ibis Puerto Montt.
Visitors to ibis Puerto Montt have mixed experiences with the hotel's wifi services. While some guests report a very good, strong and fast internet connection, others face significant challenges. Issues range from slow speeds to unreliable signals that frequently drop. The connection inside rooms is mentioned as particularly problematic with the signal often being poor or erratic. Some guests have difficulty connecting to the wifi at all and report a lack of service in common areas. Despite these issues, the service offers free wifi. It functions adequately for some users, particularly those who experience minimal issues with connectivity. However, for others, frustration is evident due to consistent hiccups and unreliable performance.
Ibis Puerto Montt is a centrally located, family-friendly hotel offering good facilities for those traveling with children. Families have praised the spacious rooms and enjoyed the pool with a bar, making it a great spot for relaxation. Many reviews highlight the hotel's family-oriented environment, describing it as a great place for families where both parents and children can have a pleasant stay.
Guests mentioned engaging in various children’s games and enjoying moments walking around with family and pets. Some visitors appreciated the thoughtful touches that made their celebrations, such as wedding anniversaries, feel special.
However, a few challenges were noted. Accessibility with children, especially those with strollers, was mentioned as difficult. Suggestions include the need for a children’s menu and more towels for families. The hotel infrastructure was generally deemed acceptable, but some felt it lacked specific accommodations for young ones. Overall, Ibis Puerto Montt seems to offer a comfortable and enjoyable experience for families, despite minor areas for improvement.
The ibis Puerto Montt holds its ground as an acceptable three-star hotel, aligning well with the standards set by the Accor chain. Guests have found the facilities to be standard for a three-star establishment, providing basic amenities and services typical of the ibis brand. While some believe the hotel feels more like a two-star, the general consensus is that it meets the expectations of its rating, though parts of it can feel quite basic.
The service, especially in the restaurant, is noted for being very friendly and the hotel delivers a generous breakfast that adds to its appeal. Many guests appreciate the value for money, reflecting positively on the price-quality ratio. The hotel maintains consistency with the ibis chain characteristics, offering predictable and standardized comfort.
However, some travelers noted that the quality of the ibis Puerto Montt is lower compared to its European counterparts. The entrance through the parking lot via the bus terminal was also mentioned, indicating a less than ideal first impression.
Overall, ibis Puerto Montt is a solid choice for those seeking a budget-friendly stay with the reliability of a well-known chain, but potential guests should temper their expectations regarding luxury and comprehensive services.
The 'ibis Puerto Montt' hotel has generally received positive feedback for its accessibility features. Guests have praised the hotel for being easily accessible and centrally located, which allows for convenient access to various parts of the city, including tourist spots, the bus terminal and the airport. The accessible parking facilities and good elevators add to the convenience for guests with disabilities.
The hotel’s rooms and facilities are noted to be accessible with one review specifically highlighting the ease of access to different parts of the hotel. The direct arrival from the airport transfer to the bus terminal and then to the hotel is an added benefit for travelers. Despite some construction outside the terminal and hotel, guests found the hotel's indoor accessibility commendable.
Although there are mentions of the need for renovation of older facilities and the crowded surroundings, the overall impression is that 'ibis Puerto Montt' is a clean and accessible hotel suitable for older visitors and people with disabilities, making it a reliable choice for a comfortable stay.
Ibis Puerto Montt stands out as a dog-friendly hotel in the city, noted for being the only hotel in the area that accepts pets. Guests appreciate the flexibility to bring their own food to the room. Pets, particularly dogs, are allowed, enhancing its reputation as a pet-friendly establishment. However, areas for improvement include developing dedicated dog areas and addressing occasional cleanliness issues such as dog hairs in the bedding. Overall, Ibis Puerto Montt's pet acceptance policy makes it a convenient option for travelers with dogs.
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Location
Guests appreciate the easy access to numerous attractions, from local markets like Angelmo to the nearby shopping mall. Its central position means that shops, restaurants and iconic city sites are within walking distance, enhancing the convenience for those looking to explore without the need for extensive travel.
The ocean views from many of the rooms add an appealing touch to the stay, providing a scenic backdrop that many guests love. While the area around the hotel has been noted for its bustling and somewhat chaotic environment with a few concerns about safety and cleanliness, the overall sentiment is that the location outweighs these minor inconveniences.
The hotel's direct connection to the bus station is especially beneficial for those traveling long distances, ensuring a hassle-free transfer between the hotel and public transport. Cleanliness and comfort are also frequently mentioned with visitors highlighting well-maintained rooms and attentive staff service.
Breakfast at the hotel receives positive comments, contributing to a satisfying start to the day before venturing out. Despite the busy external environment, the convenience, impressive views and central location make Ibis Puerto Montt a practical and popular choice for travelers.
Breakfast
Moreover, the early breakfast option is valued, especially by those needing an early start for travel purposes. Some reviews also mentioned the breathtaking sea views that complement the breakfast experience, making it a memorable start to the day.
Despite the positive comments, some reviews noted that the breakfast could benefit from more variety with a few guests finding the selection a bit repetitive or limited in certain aspects. Issues such as a small breakfast area and food items not being replenished promptly were also mentioned.
Overall, while there are areas for improvement, ibis Puerto Montt's breakfast generally receives high marks for its quality, variety and the pleasant dining environment it provides.
Dinner
However, there are consistent mentions of operational challenges, such as early restaurant closures and limited variety, especially late at night. Service speed is another noted issue with some guests experiencing long waits for their meals. Staff shortages during certain hours have also contributed to less efficient service.
Despite these drawbacks, the restaurant continues to earn positive remarks for the quality and flavor of its food. Improvements in service speed and menu variety, especially during late hours, would significantly enhance the dining experience for guests at ibis Puerto Montt.
Rooms
Spaciousness is another point of commendation with mentions of large and very clean rooms being common. Practicality and modernity are noted attributes with functional and well-distributed furnishings, good water pressure and adequate heating often highlighted. The rooms offer a quiet environment, enhancing guest comfort. Proximity to the bus terminal is an added convenience for travelers.
However, there are recurrent mentions of small room sizes, which some guests found to be a drawback. Basic room facilities, such as limited electrical outlets, lack of mini refrigerators and no air conditioning, were cited as inconveniences. The rooms appear to lack some expected modern amenities like smart TVs and coffee makers. Additionally, some guests experienced issues with old and worn furniture, stained carpets and insufficient heating at times.
Aesthetic concerns include mentions of outdated décor and minor maintenance issues like wall moisture and underwhelming bathroom cleanliness. Occasionally, guests found the rooms too basic for the price they paid, suggesting a mismatch in affordability and quality.
Overall, while the rooms of ibis Puerto Montt offer a comfortable, clean and warm environment with striking views, there are opportunities for improvement in terms of room size, modern amenities and maintenance.
Beds
However, some travelers did note issues with bed size and specific bedding conditions. Several reviews mentioned that the beds are quite small, which might not be ideal for taller or larger guests. Others highlighted problems with missing blankets and dated mattresses, pointing out the occasional cleanliness lapse and instances where the beds were less comfortable.
In summary, while Ibis Puerto Montt generally provides a comfortable sleeping experience that satisfies most guests, there are occasional concerns about bed size and upkeep that potential visitors might consider.
Cleanliness
However, there are occasional mentions of cleaning issues, such as stained carpets and some lapses in bathroom cleanliness with some specific complaints about dirt in corners and sinks. Despite these isolated incidents, the general consensus emphasizes excellent cleanliness and the attentive cleaning service, contributing significantly to guest satisfaction. The hotel is seen as a clean, comfortable option for travelers, aligning with ibis's standard of quality.
Staff
Although the majority of the reviews depict the staff as welcoming and polite, there are some mixed experiences. A few guests found the reception staff slow, inattentive or even rude at times. However, these instances seem to be exceptions rather than the norm.
In general, the reception team is frequently applauded for their helpfulness and friendly demeanor, making check-in and other interactions pleasant. The restaurant staff also receive favorable comments for their courteous service. Overall, guests seem to appreciate the hospitable and service-oriented atmosphere created by the team at Ibis Puerto Montt.
Wi-Fi
Family
Guests mentioned engaging in various children’s games and enjoying moments walking around with family and pets. Some visitors appreciated the thoughtful touches that made their celebrations, such as wedding anniversaries, feel special.
However, a few challenges were noted. Accessibility with children, especially those with strollers, was mentioned as difficult. Suggestions include the need for a children’s menu and more towels for families. The hotel infrastructure was generally deemed acceptable, but some felt it lacked specific accommodations for young ones. Overall, Ibis Puerto Montt seems to offer a comfortable and enjoyable experience for families, despite minor areas for improvement.
3 Star
The service, especially in the restaurant, is noted for being very friendly and the hotel delivers a generous breakfast that adds to its appeal. Many guests appreciate the value for money, reflecting positively on the price-quality ratio. The hotel maintains consistency with the ibis chain characteristics, offering predictable and standardized comfort.
However, some travelers noted that the quality of the ibis Puerto Montt is lower compared to its European counterparts. The entrance through the parking lot via the bus terminal was also mentioned, indicating a less than ideal first impression.
Overall, ibis Puerto Montt is a solid choice for those seeking a budget-friendly stay with the reliability of a well-known chain, but potential guests should temper their expectations regarding luxury and comprehensive services.
Accessible
The hotel’s rooms and facilities are noted to be accessible with one review specifically highlighting the ease of access to different parts of the hotel. The direct arrival from the airport transfer to the bus terminal and then to the hotel is an added benefit for travelers. Despite some construction outside the terminal and hotel, guests found the hotel's indoor accessibility commendable.
Although there are mentions of the need for renovation of older facilities and the crowded surroundings, the overall impression is that 'ibis Puerto Montt' is a clean and accessible hotel suitable for older visitors and people with disabilities, making it a reliable choice for a comfortable stay.
Dog Friendly
No, ibis Puerto Montt doesn't have any pool.
No, a spa isn't available at ibis Puerto Montt.
Yes, ibis Puerto Montt welcomes dogs.
No, parking facilities aren't available at ibis Puerto Montt.
No, ibis Puerto Montt doesn't have a gym.
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