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Summary of reviewsHotel Terminus has garnered positive reviews across several categories, making it a well-regarded choice for travelers. Its prime, central location next to the Puigcerdà train station is highly appreciated by guests, as it offers seamless access to the town center and nearby attractions, including ski resorts. This strategic position, coupled with ample parking, makes it an ideal base for exploring the area.
The rooms at Hotel Terminus receive significant praise for their cleanliness and modern, recently renovated décor. Guests highlight the comfort of the spacious rooms, large beds and amenities like balconies with mountain views, heating and clean bathrooms. The Scandinavian minimalist design adds warmth and coziness, further enhancing the staying experience.
Cleanliness is a recurring highlight with guests frequently describing the hotel as immaculate. The diligent cleaning services and well-maintained common areas contribute to an overall sense of comfort and satisfaction.
The staff at Hotel Terminus are considered exceptional, contributing to a friendly and welcoming atmosphere. Receptionists are commended for their helpfulness, attentiveness and warm greetings, making check-in pleasant for newcomers. While some feedback indicates room for improvement with breakfast and bar staff, the overall sentiment remains positive.
Guests find the free wifi services satisfactory, suitable for their basic needs with added perks like smart TVs that support Netflix enhancing the digital experience. The comfortable beds are another standout feature, ensuring a restful night's sleep and earning high marks from many reviewers.
Accessibility at the hotel is generally well-regarded. Guests appreciate its proximity to transport options, including a public elevator and funicular for easy access to the city center. The availability of accessible parking and facilities for people with disabilities is also noted positively, although the lack of an internal elevator is mentioned as a minor drawback.
In summary, Hotel Terminus excels in providing a clean, comfortable and conveniently located stay, supported by a friendly staff and modern amenities. Despite some minor imperfections, the overwhelmingly positive reviews highlight its suitability for travelers seeking a well-rounded and pleasant accommodation experience. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Located in Puigcerdà, near golf courses in the Pyrenees. Offers a mountain golf experience. Provides a cozy and comfortable stay in a scenic environment.
Hotel near Ski Resorts
Located near the train station (Plaza Estación), offering potential access to ski areas reachable by train, such as Vall de Núria, and a convenient base for driving to other resorts.
Cheap Hotel
Accessible Hotel
Hotel with Tennis Courts
Room Types
Double RoomThis room features a TV and a private bathroom with a hairdryer. It offers great views of the Cerdanya Mountains.
Single RoomThis room features a TV and a private bathroom with a hairdryer. It offers great views of the Cerdanya Mountains.
Superior Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room features a wardrobe, parquet floors, heating, as well as a flat-screen TV. The unit has 1 bed.
Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room features a wardrobe, parquet floors, a flat-screen TV and a balcony. The unit offers 3 beds.
Guest Reviews
8.2
Very Good
Location
Hotel Terminus boasts a highly favorable location according to guest reviews. The hotel is centrally situated and stands right beside the Puigcerdà train station, making it incredibly convenient for travelers arriving by train. Guests appreciate its closeness to the town center, often reachable within a short walk or via nearby public elevators and funiculars, enhancing accessibility to main attractions and dining options. The area offers ample parking, is well connected and is an ideal starting point for exploring both the town and the surrounding ski resorts. Overall, the hotel's strategic position and ease of access are frequently highlighted, providing an excellent base for visitors looking to explore Puigcerdà and its environs.
Breakfast
Hotel Terminus offers breakfast primarily at an adjacent bar, which presents mixed experiences for guests. The breakfast itself is generally considered good with some praising it as excellent, practical and inclusive of delicious sandwiches, pastries and coffee. However, many guests note that breakfast is not included in the room rate and must be purchased separately, sometimes found to be expensive for what is offered.
Challenges include a meager selection, basic offerings with limited variety and notably slow service, especially during busy times when the bar appears to be understaffed. Some visitors experienced long waits with reports of a single employee under pressure to serve everyone. The atmosphere of the bar has been compared to a "typical grandpa’s bar," implying a quaint yet possibly outdated vibe.
Additionally, the lack of a dedicated breakfast buffet or room within the hotel itself was pointed out. Guests often had to settle for a simple meal at the bar, which sometimes attracted non-guests, blending the line between hotel amenities and public services. Despite these criticisms, nearby restaurant options provide alternative dining choices, adding value to the hotel's favorable location.
Dinner
Hotel Terminus presents a mixed dining experience for its guests, particularly in the evenings. The café downstairs allows guests to enjoy both breakfast and dinner in a cozy atmosphere with positive mentions about the quality of the food, although the selection is somewhat average. Breakfast offerings, including sandwiches, are noted to be good and satisfying.
For dinners, options are limited as the restaurant does not serve meals after a certain hour, specifically not beyond nine o'clock. Those looking to dine later in the evening might find this inconvenient. However, guests can still enjoy meals at the bar, though these come with a higher price tag.
The setting is noted to be family-friendly, particularly the burger place which is ideal for groups. This can be a good option for those traveling with family or friends. However, accessibility might be an issue for those with strollers due to the lack of a ramp. Overall, the experience can be pleasant, provided that guests plan their dining times accordingly.
Rooms
Hotel Terminus receives high praise for its rooms, primarily noted for their cleanliness and spaciousness. Many guests appreciate the modern, recently renovated décor that adds to the overall comfort and aesthetic of the rooms. The rooms are often described as comfortable with some featuring large beds, balconies and mountain views which further enhance the staying experience. Functional and well-equipped amenities such as heating, good mattresses and clean, spacious bathrooms also contribute to guest satisfaction.
The hotel's Scandinavian minimalist design is another highlight with rooms being described as bright, warm and cozy. While some rooms may be smaller, they are still tidy and practical, making efficient use of space. The location of the hotel is favorable with easy access to the city and transport and the quietness of the area adds to the serene atmosphere.
However, a few points of improvement mention the occasional room odor of tobacco and some noise from the hallways. A couple of guests also noted the lack of air conditioning and views obstructed by nearby walls. Despite these minor drawbacks, the overall impression remains positive, thanks to the cleanliness, recent refurbishment and the level of comfort provided.
Beds
Hotel Terminus has earned high praise from guests for its exceptionally comfortable beds, making it a prime choice for travelers seeking a restful night's sleep. Many reviewers highlight the comfort and softness of the bedding, often noting the beds as new and spacious. Guests appreciate the clean and well-maintained rooms, which are equipped with new, modern amenities. The staff receives frequent commendation for their friendliness and kindness, enhancing the overall pleasant experience.
A notable feature is the consistent mention of the clean and well-kept environment of the hotel, extending from the rooms to the bathrooms. Although there were occasional issues like mistakes with bed configurations and some discomfort with single beds or mattresses, the majority of the feedback underscores a very comfortable stay. The hotel rooms also get favorable remarks for being comfortably arranged and providing good views.
In conclusion, for those emphasizing bed comfort and cleanliness in their accommodation preferences, Hotel Terminus is highly recommended. The combination of friendly staff, modern updates and comfortable beds makes it a reliable choice for a soothing stay.
Cleanliness
Hotel Terminus has received high praise for its cleanliness, evident in the numerous positive remarks from satisfied guests. The hotel's rooms are notably clean, spacious and updated, creating a comfortable environment for visitors. Guests repeatedly highlight the spotless condition of their accommodations with many describing their rooms as very clean, super clean and even immaculate. The cleanliness extends to the entire facility, showcasing well-maintained and organized common areas.
Additionally, the hotel receives commendations for its effective daily cleaning services and the attentive efforts of its staff. Updated and renovated rooms contribute to the overall sense of cleanliness with many visitors appreciating the fresh and modern feel.
Despite all the positive feedback, there are minor complaints about occasional smells in the bathrooms or certain areas not being perfectly soundproofed. However, these aspects seem to be rare exceptions rather than the rule and the overwhelming sentiment remains in favor of the hotel's high standards of cleanliness and maintenance.
In summary, Hotel Terminus stands out for its impeccable cleanliness, well-conditioned rooms and diligent cleaning services, providing guests with a consistently clean and comfortable stay.
Staff
Hotel Terminus boasts a consistently friendly and welcoming atmosphere, largely due to its exceptional staff. Many reviews highlight the competence and responsive nature of the receptionists, who are frequently described as friendly, helpful and attentive. Guests often mention the warm greetings and helpful advice provided upon arrival, making the check-in experience notably pleasant.
The hotel's staff members are commended for their kindness and customer service with several reviews pointing out their willingness to go above and beyond. For instance, the reception team is often described as accessible and supportive, providing valuable information to enhance guests' stays.
However, there are areas for improvement. Some reviews report less satisfactory experiences with the breakfast staff and note issues with availability and responsiveness during certain times. The attached bar's staff also received mixed feedback with suggestions that their service could be improved.
Overall, the exceptional friendliness and consideration of the hotel's staff significantly contribute to the welcoming environment at Hotel Terminus, making it a memorable experience for most guests.
Wi-Fi
Hotel Terminus offers a generally positive experience concerning its wifi services with many guests finding the connection to be good, functional and suitable for their needs, especially for short work trips. The availability of free wifi in all rooms is a noted convenience with several reviews pointing out that the wifi met their expectations for the price. Additionally, the bar area is highlighted as a spot with reliable internet.
However, it is worth mentioning that a few guests experienced issues, such as weak or non-existent wifi signals in some rooms. Despite these occasional drawbacks, the overall sentiment leans towards satisfaction, particularly when it comes to completing basic tasks online.
The inclusion of smart TVs with optional Netflix support further enhances the digital experience for guests, offering added value to those who prioritize good connectivity during their stay.
Accessible
Hotel Terminus is highly regarded for its convenient location and accessibility features, particularly for guests with disabilities. One standout aspect is its proximity to various transport options, including a direct elevator and funicular, making trips to the city center seamless. Positioned in front of the train station, the hotel offers easy access and free, convenient parking, ensuring stress-free arrivals and departures.
The hotel has been commended for its accessibility with features such as accessible parking nearby and facilities specifically designed for people with disabilities. The premises are well-connected, allowing guests to easily navigate the area and explore local attractions, thanks to features like an autonomous reservation system and horizontal door openings.
However, it should be noted that while the hotel provides many accessible amenities, it lacks an internal elevator, which may be an inconvenience for some guests. Despite this, the overall convenience and thoughtful design of accessible features make Hotel Terminus a commendable choice for travelers requiring additional accessibility support.
No, Hotel Terminus doesn't have any pool.
No, a spa isn't available at Hotel Terminus.
No, Hotel Terminus doesn't allow dogs.
No, parking facilities aren't available at Hotel Terminus.