Auberge Québec
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Summary of reviewsAuberge Québec enjoys a prime location, highly regarded by guests for its close proximity to major attractions like Aquarium du Québec and Old Quebec, as well as various restaurants, shopping centers and public transportation. The picturesque views and tranquil setting add to its charm. Guests consistently praise the friendly and helpful staff, enhancing the overall positive experience.
However, the breakfast offerings have room for improvement. While basic items like coffee, juice, apples and muffins are provided, many guests found the selection minimalistic and below expectations, particularly due to pre-prepared bags or boxes offered due to COVID-19 measures.
The rooms also receive mixed feedback. Positively noted are the spaciousness, clean bathrooms, unique features like vaulted ceilings and private entrances. Unfortunately, many guests find the decor outdated and report issues with cleanliness and maintenance, including musty smells and malfunctioning amenities.
Cleanliness throughout the hotel is another area with varied opinions. Some guests report satisfactorily clean rooms and common areas, while others highlight significant issues like dirty carpets, mold and inadequate upkeep.
Auberge Québec's staff receive high marks for their attentiveness and friendliness, contributing significantly to the positive guest experience.
The free Wi-Fi service, however, is frequently reported as weak and unreliable with frequent connectivity issues.
The pool receives mixed reviews. While some appreciate its peaceful environment, others encounter cleanliness issues and operational inconsistencies with the pool often being closed or poorly maintained.
Lastly, feedback on the beds is mixed. While some guests enjoy a comfortable sleep, others face issues with mattress quality, size and cleanliness.
Overall, Auberge Québec offers a convenient location and friendly service but would benefit from improvements in amenities, maintenance and breakfast quality to meet guest expectations fully.
Categories
However, the breakfast offerings have room for improvement. While basic items like coffee, juice, apples and muffins are provided, many guests found the selection minimalistic and below expectations, particularly due to pre-prepared bags or boxes offered due to COVID-19 measures.
The rooms also receive mixed feedback. Positively noted are the spaciousness, clean bathrooms, unique features like vaulted ceilings and private entrances. Unfortunately, many guests find the decor outdated and report issues with cleanliness and maintenance, including musty smells and malfunctioning amenities.
Cleanliness throughout the hotel is another area with varied opinions. Some guests report satisfactorily clean rooms and common areas, while others highlight significant issues like dirty carpets, mold and inadequate upkeep.
Auberge Québec's staff receive high marks for their attentiveness and friendliness, contributing significantly to the positive guest experience.
The free Wi-Fi service, however, is frequently reported as weak and unreliable with frequent connectivity issues.
The pool receives mixed reviews. While some appreciate its peaceful environment, others encounter cleanliness issues and operational inconsistencies with the pool often being closed or poorly maintained.
Lastly, feedback on the beds is mixed. While some guests enjoy a comfortable sleep, others face issues with mattress quality, size and cleanliness.
Overall, Auberge Québec offers a convenient location and friendly service but would benefit from improvements in amenities, maintenance and breakfast quality to meet guest expectations fully.
Hotel with Parking
Guests at Auberge Québec can take advantage of free parking during their stay.
Cheap Hotel
As an auberge, it typically provides affordable accommodation with essential amenities. It's a practical choice for budget-conscious travelers seeking a comfortable stay at a reasonable price.
Hotel with Outdoor Pool
Auberge Québec provides an outdoor swimming pool for guests. It is described as a great place to relax during the summer. The inn offers a budget-friendly option with free parking and continental breakfast.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
About Auberge Québec
License: 062473
Guest Reviews
Location
Additionally, the hotel is conveniently near public transportation, making it easy to reach venues like the FEQ by bus. Its location garners positive remarks for being near dining options, prominent shops and essential services, ensuring guests have everything they need within easy reach. The staff receive praise for their friendly and helpful demeanor, enhancing the overall guest experience. Overall, the geographical situation of Auberge Québec, coupled with good value for money and a clean environment, makes it a fitting choice for visitors looking to stay close to the heart of Quebec City's attractions.
Breakfast
A few guests noted the absence of a proper breakfast service, attributing this to staff shortages on weekends and would have appreciated more variety, including perhaps a packet of decaffeinated coffee in the room. Others were disappointed by the lack of a free continental breakfast and felt that the breakfast offerings were insufficiently addressed or altogether neglected.
Overall, while there were some positive notes about the basics being covered, the general consensus suggests that the breakfast could use significant improvement to meet guests' expectations for a satisfying morning meal.
Rooms
However, there are significant areas for improvement. Many guests point out the outdated decor and furnishings, describing them as old-fashioned and in need of an update. Various issues of cleanliness and maintenance are frequently reported, including musty smells, dirty bathrooms and malfunctioning amenities like air conditioners and coffee makers. Some guests had to contend with uncomfortable beds and a lack of sufficient power outlets. Furthermore, essentials like towels and pillows were sometimes missing and the overall ambiance could benefit from a bit more attention to detail and care.
Despite the helpful and courteous staff and the convenient location, the overall sentiment suggests that a more thorough upkeep and modernization of the rooms would greatly enhance the guest experience at Auberge Québec.
Beds
However, not all feedback was favorable. Several guests reported issues with the mattresses, describing them as uncomfortable, sunken or too small for two people. There were also mentions of uncomfortable pull-out beds and sofa beds being too soft. One guest specifically noted that the mattress springs were problematic for their back issues. Additionally, cleanliness concerns were raised with one review mentioning sheets that had black stains.
Overall, while many enjoyed a comfortable sleep at Auberge Québec, there were consistent mentions of issues with mattress quality and bed size that future guests might want to consider.
Cleanliness
However, several reviews pointed out significant cleanliness issues and outdated facilities. Complaints included mold in the fridge, dirty floors, worn and dirty carpets and unkempt halls. Some guests encountered unpleasant odors, possibly caused by old carpets and experienced inadequate cleaning services, such as finding dust, sticky surfaces and old food remnants in their rooms. Furthermore, more severe issues included mold on bathroom ceilings, dirty bathtubs and stained pillows. There were reports of unclean pools and poor room maintenance.
The hotel's condition came across as quite dated with an immediate need for renovation after showing little change over the past 30 years. The general consensus suggests that while some parts of Auberge Québec maintain a reasonable level of cleanliness, many aspects require considerable improvement to meet acceptable standards.
Staff
Wi-Fi
Pool
However, several reviews also indicate that the pool often faces significant operational issues. Some guests found the pool to be closed or out of order, even during favorable weather conditions. Others noted restricted hours, which can limit accessibility. Cleanliness appears to be another frequent concern with multiple mentions of the pool being dirty, unclean and even having a yellow bottom. Maintenance seems inconsistent with reports of leaves, insects and other debris left in the water.
Additionally, the pool is described as old, unheated and icy cold, which affects the swimming experience, especially in colder weather. There are also mentions of supervision issues with one review pointing out that the pool attendant seemed more interested in reading than ensuring the safety of swimmers.
Overall, while the pool at Auberge Québec can be a nice and enjoyable feature for some, it is clear that improvements in maintenance, operational hours and heating could greatly enhance the guest experience.
Yes, Auberge Québec has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Auberge Québec.
No, Auberge Québec doesn't allow dogs.
Yes, parking facilities are available at Auberge Québec.
No, Auberge Québec doesn't have a gym.
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