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Hôtel Must Aéroport de Québec par JARO

Quebec City , 1345 Route De L'aéroport (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHôtel Must Aéroport de Québec par JARO enjoys a prime location that is both convenient and accessible, particularly noted for its proximity to Old Quebec, the airport and major highways. Guests appreciate the nearby amenities like shops, restaurants, a cinema and family-friendly activities, making it an ideal stay for both business and leisure travelers. The availability of on-site amenities such as an indoor pool, arcades and accessible parking further enhances its appeal, especially for families.

The culinary experiences at Hôtel Must Aéroport de Québec par JARO receive mixed feedback. The on-site Boston Pizza restaurant is praised for its convenience and enjoyable food, while the breakfast offerings are seen as lacking in variety and quality. Guests often find the continental breakfast disappointing with issues ranging from limited options to subpar food quality. Nonetheless, several good restaurants in the surrounding area provide additional dining choices.

The spacious, modern rooms at Hôtel Must Aéroport de Québec par JARO are generally considered comfortable and well-equipped with practical amenities like fridges and microwaves. Guests appreciate the clean decor and soundproofing, which contribute to a tranquil atmosphere. Family-friendly features such as larger rooms and sofa beds are also well received. However, there are occasional concerns about cleanliness and maintenance, including issues with towels, garbage disposal and bathroom facilities. Friendly and courteous staff are frequently mentioned, enhancing the overall guest experience despite some inconsistencies in housekeeping.

Cleanliness at Hôtel Must Aéroport de Québec par JARO is often praised with neat and tidy common areas contributing to a positive stay. However, some areas, such as the carpets in the hallways and bathrooms, could benefit from more diligent cleaning practices.

The staff at Hôtel Must Aéroport de Québec par JARO are generally seen as a significant asset with many guests finding them welcoming, kind and courteous. Positive remarks focus on the helpfulness of the front desk staff and their proficiency in English, adding convenience for international travelers. Occasional mentions of unfriendly or unresponsive staff do exist but are outweighed by numerous accounts of exceptional service.

Guests have varying experiences with the hotel's WiFi. While some find it fast and reliable, others encounter slow or unstable connections, particularly in certain areas of the hotel. The limitation on the number of devices that can connect also poses issues for some visitors.

The gym facilities at Hôtel Must Aéroport de Québec par JARO are appreciated for offering a range of activities, though the outdated equipment and lack of air conditioning are areas for improvement. The indoor pool receives mixed reviews; while children enjoy the slides and water games, concerns about cleanliness, temperature and supervision are noted.

Parking at Hôtel Must Aéroport de Québec par JARO is a highlight with guests appreciating the secure, convenient underground parking facilities and the free Tesla destination charger. While occasional difficulties in finding parking are mentioned, the free and safe parking options are a significant advantage.

Families find Hôtel Must Aéroport de Québec par JARO to be an excellent choice, thanks to its child-friendly amenities like the spacious rooms, the pool with slides and the arcade. The hotel’s focus on catering to young guests contributes to a memorable stay, though some noise due to children is occasionally mentioned.

Regarding beds, many guests praise their comfort and support, though there are several complaints about hard and uncomfortable mattresses and noisy beds. Despite these concerns, the overall comfort often meets guest expectations, especially considering the price point.

In summary, Hôtel Must Aéroport de Québec par JARO is a four-star hotel with an ideal location, family-friendly atmosphere and several amenities that cater to a wide range of guests. While there are areas needing improvement, particularly with breakfast, cleanliness and WiFi, the friendly staff and thoughtful room arrangements make it a reasonable choice for travelers.
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Family Friendly Hotel

Hotel Must features a popular indoor pool with a waterslide and water games. It also has an on-site amusement center, the Arcade Carie Factory, offering arcade games, a maze, and a 4D ride for family entertainment.

Hotel with Parking

Situated on Route de l'Aéroport, Hotel Must offers on-site parking. The location is advantageous for guests looking for airport proximity.

Accessible Hotel

Hotel Must has accessible rooms with features like roll-in showers and grab bars in the bathroom. The hotel entrance is accessible, and there is a universal washroom on the first floor. Accessible parking is available on-site.

Hotel with Indoor Pool

Hotel Must provides an impressive indoor pool area with a water slide, whirlpool, and water games, making it highly suitable for families. The pool area offers city views from the 7th floor and is connected to the Arcade Carie Factory Amusement Center.

Hotel with Heated Pool

Hotel Must offers a very large indoor heated pool located on the 7th floor, providing a magnificent view of Quebec City. The pool area also includes a spacious whirlpool for up to 10 guests and exciting water games with a slide, making it a standout for family fun.

Hotel with Rooms With Fireplace

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Gym

4-Star Hotel

Room Types

Standard Double Room This double room has a microwave, cable TV and private entrance.

Queen Room with Two Queen Beds This quadruple room has a cable TV, refrigerator and air conditioning.

Double Room with Fireplace and Shower This double room has a fireplace, microwave and cable TV.

Quadruple Room with Bath This quadruple room has a private entrance, air conditioning and cable TV.

Standard Double Room with Shower The fireplace is the standout feature of this double room. The double room features a seating area, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. The spacious double room offers air conditioning, a private entrance, soundproof walls, a coffee machine, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Family Room with Two Queen Beds and Sofa Bed The family room provides a seating area, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a private entrance, soundproof walls and a coffee machine. The unit has 3 beds.

About Hôtel Must Aéroport de Québec par JARO

License: 222760

Guest Reviews

7.6

Good

Location

Hôtel Must Aéroport de Québec par JARO's location receives high praise from guests, frequently cited for its convenience and accessibility. Positioned within easy reach of essential services, the hotel is merely a short car ride from Old Quebec, making it an ideal base for both business and leisure travelers. Guests appreciate the proximity to numerous amenities, including shops, restaurants, a cinema and family-friendly activities, all within strolling distance. The hotel's position near the airport and major highways is noted to be particularly convenient for those catching flights or exploring the broader region.

Furthermore, the presence of on-site amenities such as an indoor pool, arcades and accessible parking enhances the overall appeal. The geographic situation, coupled with clean and spacious rooms, underscores the establishment's suitability for family stays. Despite some minor inconveniences like early morning train noise, the location’s overall advantages make Hôtel Must Aéroport de Québec par JARO a favored choice for visitors.

Breakfast

Guests at Hôtel Must Aéroport de Québec par JARO have consistently expressed dissatisfaction with the breakfast offerings. Many reviews highlight the continental breakfast as exceptionally basic and lacking variety. Guests mention that the food quality is subpar for a 4-star establishment with many items being described as industrial, unappetizing and often served cold. Common complaints include limited options with no notable variety day-to-day and some breakfast items being underwhelming, such as powdered eggs and canned fruits.

Several guests also noted logistical issues, such as long lines, insufficient seating and lack of organization in the breakfast area. The use of disposable plates and plastic cutlery added to the disappointment. Despite the occasional positive comment about simple yet good breakfast components, such as sausages or certain breads, these were overshadowed by criticisms of missing essentials like yogurt, fresh fruits and hot items like bacon.

During the COVID-19 pandemic, breakfast was served in a bag, which included items like a hard-boiled egg, yogurt and a muffin. This approach was largely unpopular with many finding it repetitive and lacking in substance for a proper breakfast.

Overall, there’s a clear consensus that the breakfast at Hôtel Must Aéroport de Québec par JARO leaves much to be desired with numerous guests advising improvements in variety, quality and service to meet their expectations.

Dinner

The culinary experience at Hôtel Must Aéroport de Québec par JARO is largely shaped by the presence of the Boston Pizza restaurant, conveniently located within the hotel. Many guests have appreciated its easy accessibility, citing its convenience for both lunch and dinner. The food at the restaurant has received positive remarks with some guests noting it as great and enjoyable. However, the dining experience is not without its criticisms; some found the lunch to be merely average or disappointing and others had issues with the service and specific seating arrangements.

The hotel's breakfast offerings have garnered mixed reviews, ranging from great to not good with criticisms of the buffet and the freshness of the fruits. Guests also noted that the breakfast service's quality varied with some describing it as mediocre.

Despite these inconsistencies, the hotel offers several conveniences, including the inclusion of breakfast and free parking, which many find valuable. The surrounding area also hosts several good restaurants, providing guests with additional dining options beyond the hotel’s premises.

While the culinary experience at Hôtel Must Aéroport de Québec par JARO has its highs and lows, the convenience and variety of nearby dining options make it a flexible choice for travelers.

Rooms

Hôtel Must Aéroport de Québec par JARO boasts a range of spacious rooms that are generally considered comfortable and well-equipped. Guests frequently appreciated the clean, modern decor and the practicality of in-room amenities such as fridges and microwaves. Many highlighted the room's size and soundproofing, citing a tranquil atmosphere despite the hotel being in a noisy area. Positive remarks extended to family-friendly features, including larger family rooms and additional sofa beds, making it suitable for travelers with children.

However, some areas of concern were repeatedly mentioned. Guests noted occasional issues with cleanliness with some rooms not being thoroughly cleaned before new guests arrived or lacking daily maintenance services such as towel changes and garbage disposal. Comfort varied depending on the room with some guests mentioning uncomfortable beds or dated furniture. Problems with bathroom facilities, like non-locking doors and malfunctioning fans, were also noted.

Despite these drawbacks, the generally friendly and courteous staff received praise, contributing positively to the overall experience. There's a recurring theme of good service and well-thought-out room arrangements that cater to basic needs, making Hôtel Must Aéroport de Québec par JARO a reasonable choice for those willing to overlook occasional service inconsistencies.

Beds

Hôtel Must Aéroport de Québec par JARO receives a mixed response regarding its beds with many guests emphasizing comfort, yet there are several concerns. Positive remarks dominate, highlighting the hotel’s comfortable, supportive beds and pillows. Memory foam mattresses and large, cozy beds are frequent compliments, satisfying many guests.

However, there’s a significant number of remarks about hard and uncomfortable mattresses with some describing them as the worst ever and others noting noisy or squeaky beds, including Murphy and fold-out varieties. A few reviews mentioned specific issues with bed cleanliness and comfort inconsistency between multiple beds in the room. Despite these variances, many guests left satisfied, particularly appreciating the comfort levels for the price.

Cleanliness

Hôtel Must Aéroport de Québec par JARO has garnered a range of feedback regarding its cleanliness with many guests noting its clean and comfortable atmosphere. The rooms are frequently described as clean and well-maintained, contributing to a positive and welcoming experience. Families, in particular, appreciate the well-cleaned rooms and the overall cleanliness of the premises. Guests have commented positively on the neat and tidy common areas, including the dining room and lobby. Several reviews highlight the cleanliness of the pool area, making it a pleasant place to relax.

However, the hotel does have areas that need improvement. Some guests have encountered issues such as old and dirty carpets in the hallways, dusty lamps and occasional lapses in room cleaning services during their stay. The bathrooms, at times, lack thorough cleaning and there have been incidents of hair and dust in various places. The cleanliness of the dining and pool areas occasionally falls short and there are reports of garbage in the hallways and around common areas.

In summary, while Hôtel Must Aéroport de Québec par JARO generally maintains a clean and comfortable environment, there are inconsistencies in housekeeping and certain areas that could benefit from more diligent cleaning practices.

Staff

Hôtel Must Aéroport de Québec par JARO has garnered mixed reviews regarding its staff, yet the positive aspects heavily outweigh the negatives. Many guests found the staff to be very welcoming, kind and courteous. The front desk staff frequently received accolades for their friendliness and helpfulness, exemplifying excellent service and attentiveness. Special mentions were often made about specific employees, such as lifeguards and receptionists, who went above and beyond in their duties.

Guests highlighted the staff's politeness and many appreciated their proficiency in English, which added to their convenience. The warm and welcoming demeanor of the staff contributed to a pleasant atmosphere throughout the hotel. Cleaning and breakfast staff also received praise for their kindness and efficiency, ensuring that rooms were well maintained and service was prompt.

On the downside, there were occasional mentions of staff being unfriendly or rude, particularly during breakfast service and at reception. Some guests noted a lack of smiles and unresponsiveness at times, which affected their experience. Despite these few negative remarks, the general consensus emphasizes the friendly, courteous and helpful nature of the Hôtel Must Aéroport de Québec par JARO staff, making them a significant asset to the overall guest experience.

Wi-Fi

At Hôtel Must Aéroport de Québec par JARO, guest feedback on the WiFi has varied significantly. Many guests appreciated the ease of access and good speed with mentions of excellent internet and strong, stable connections. The quality of the WiFi ranged from decent to great for several users. However, reviews also highlighted some recurring issues. A number of guests found the WiFi to be slow and unstable with specific mentions of very slow internet speeds. In some parts of the hotel, especially in the back of the building and on certain floors, the signal was reportedly weak or nonexistent. An additional concern was the limitation on the number of devices that could connect to the WiFi. Despite these issues, some users noted no problems with the WiFi or reported satisfactory experiences. Overall, while Hôtel Must Aéroport de Québec par JARO generally offers reliable internet access, there are areas and instances where the connection might not meet expectations.

Gym

The reviews for the gym at Hôtel Must Aéroport de Québec par JARO highlight both positives and areas needing improvement. Guests appreciated having access to a gym and other sports facilities, noting the presence of an exercise room, swimming pool, spa and sauna. However, the gym was criticized for outdated and non-functional equipment and the lack of air conditioning made it uncomfortable, particularly in the mornings. Additionally, there were concerns about children using the gym barefoot. While some praised the spa and sauna, others noted that these amenities were occasionally not operational.

Pool

Hôtel Must Aéroport de Québec par JARO offers a mixed experience when it comes to its swimming pool facilities. On the positive side, the pool is often described as large, well-maintained and enjoyable, particularly for children who delight in the slides and water games available. Many reviewers noted that the pool area is clean and welcoming with clear instructions provided for use.

However, frequent concerns include the pool being too cold, overcrowded and noisy, which may detract from the overall experience. Some visitors found the pool area to be dirty with floating trash and there were mentions of insufficient supervision with no lifeguards on duty and children left unsupervised by parents. Additionally, a lack of towels and inadequate lighting during nighttime were noted as drawbacks.

Overall, the pool at Hôtel Must Aéroport de Québec par JARO is a highlight for families with children, offering a variety of features that kids love, but potential visitors should be aware of the reported maintenance and management issues.

Parking

Hôtel Must Aéroport de Québec par JARO boasts an array of parking options that have left many guests satisfied. The underground parking facilities are frequently highlighted for their security, convenience and ample space. Guests appreciate the ease of access to these parking areas, which often come without additional charges. A notable feature includes the free Tesla destination charger, a perk for electric vehicle owners. While some reviews mention occasional difficulties in finding parking, especially for larger vehicles, the consensus indicates that the free, safe and well-located parking greatly enhances the stay experience. The indoor parking with its basement location, further assures guests of their vehicles' safety and accessibility throughout their visit.

Family

Hôtel Must Aéroport de Québec par JARO is highly praised for its family-centric atmosphere, making it an excellent choice for families with children. Guests frequently highlight the hotel's child-friendly amenities, such as the pool area equipped with enjoyable slides and a fun-filled arcade that delighted the children. The spacious rooms, particularly the family rooms with Murphy beds, are often noted for their size and cleanliness, providing ample space and comfort for families.

The hotel's focus on creating a family-friendly environment is evident from the numerous positive remarks about its suitability for young children. Parents appreciate the thoughtful design that caters to young guests, contributing to a memorable stay for the whole family. The presence of nearby family activities and easy access to family establishments further enhances its appeal.

Moreover, guests mention the hotel's consistent family-oriented atmosphere, from the clean facilities to the relaxing environment despite being bustling with children. Although some reviews note occasional noise due to kids running in the hallways, the overwhelming consensus is that Hôtel Must Aéroport de Québec par JARO is a fantastic option for a family vacation. The simple but good breakfast and overall cleanliness of the hotel round out the key attractions, making it a dependable and delightful choice for family travelers.

4 Star

Hôtel Must Aéroport de Québec par JARO is a four-star establishment that has garnered mixed reviews regarding its rating, facilities and services. Guests have highlighted the spacious rooms, often fitted with two large beds and the exceptional cleanliness of the accommodations. There is significant praise for the very good welcome and the very attentive staff, which contributes positively to the overall experience.

However, there are contrasting opinions on whether the hotel truly meets four-star standards. While some reviews celebrate a perfect 4-star hotel experience, others point out deficiencies that they believe detract from this rating. Issues such as noise from the air conditioning, uncomfortable beds and delayed cleaning services have been cited. Moreover, certain guests felt that the breakfast offerings did not meet the expectations of a four-star hotel, suggesting a varied experience in terms of food quality.

Overall, the hotel maintains a level of service and facility that many guests find commendable, but there are critical points that some believe need addressing to fully justify its four-star status.

Business

Hôtel Must Aéroport de Québec par JARO is ideal for business travelers with its business-oriented facilities. Many guests noted that their business stays were productive, benefitting from amenities like large desks for working and work desks specifically designed for laptops. The hotel's location is frequently praised, being perfect for a quick business stop and close to key amenities, including a gas station with a Subway nearby. While a few guests mentioned challenges such as rooms not being fully set up as requested or cleanliness issues, the overall sentiment highlights it as a great option for business trips. The convenience of the location, particularly for company visits and the hotel's focus on business needs make it a favorable choice for professionals on the go.

Accessible

Hotel Must, a 4-star establishment located conveniently near the airport and various restaurants, is noted for its accessible facilities. Guests frequently highlight its ease of access and satisfactory accommodation for individuals with disabilities. Accessible rooms are available, ensuring a comfortable stay for all. Despite one mention of poor and dangerous accessibility, the overall sentiment leans towards appreciating the hotel's commitment to adequate and straightforward access. This hotel stands out as a well-situated and inclusive option for travelers with special accessibility needs.

Heated Pool

The heated pool at Hôtel Must Aéroport de Québec par JARO generally receives high marks from guests. Many appreciate the pool's warm temperature, cleanliness and the enjoyable atmosphere complete with music and good vibes. Families particularly praise the indoor pool and slide, which provide a great deal of fun for children. However, some guests mention that the pool was not consistently warm with a few noting that the water could be colder than expected or not heated enough. Overall, the pool is a positive highlight for many, especially those looking for a family-friendly environment.

Indoor Pool

The indoor pool at Hôtel Must Aéroport de Québec par JARO has garnered positive attention, especially from families with children. Guests frequently highlight the pool as an excellent amenity, noting its convenience and enjoyable features. The pool area is appreciated for being well-located and heated, making it comfortable for extended use. Parents particularly value the varied offerings, such as the fun water slides on the 7th floor, which add an extra layer of excitement for the kids. The indoor pool's accessibility and family-friendly atmosphere contribute to an overall enjoyable stay, providing both relaxation and entertainment. While some mention the water temperature could be warmer, the general consensus is that the indoor pool is a great feature that enhances the hotel's appeal.

Luxury

Hôtel Must Aéroport de Québec par JARO offers an impressive stay defined by its luxurious settings and amenities. Guests consistently praise the meticulously decorated rooms, which exude a sense of high-end comfort and style. The luxury hotel spaces are noted for their clean and beautiful design, creating an inviting atmosphere for travelers. The rooms are especially highlighted for their plush, padded beds, ensuring a restful and indulgent sleep experience. Overall, Hôtel Must Aéroport de Québec par JARO lives up to its reputation as a luxury hotel, providing a sophisticated and immaculate environment for its guests.

Yes, Hôtel Must Aéroport de Québec par JARO has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Hôtel Must Aéroport de Québec par JARO.

No, Hôtel Must Aéroport de Québec par JARO doesn't allow dogs.

Yes, parking facilities are available at Hôtel Must Aéroport de Québec par JARO.

Yes, Hôtel Must Aéroport de Québec par JARO has a gym.

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