Hôtel Palace Royal Centre-Ville Québec par JARO
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Summary of reviewsHôtel Palace Royal Centre-Ville Québec par JARO, nestled in the heart of Quebec City, offers an excellent location for travelers wanting to explore the historic charm of Old Quebec. Just steps away from bustling streets, restaurants, bars and key attractions, the strategic placement allows guests to comfortably walk to notable landmarks, eliminating extensive travel planning. The hotel features clean, comfortable and spacious rooms, many with city views and some with balconies. Amenities such as a swimming pool and spa enhance the experience for families and solo travelers alike, complemented by on-site dining options that enrich the visitor experience.
Breakfast at the hotel presents a mixed bag of reviews. While many guests appreciate the wide variety and quality of the breakfast buffet, concerns about high prices and service inconsistencies frequently arise. Conversely, the restaurant receives mostly positive feedback for its delicious meals, good value and excellent service, despite occasional long wait times and issues with certain dishes.
Guests generally praise the spacious and comfortable rooms, often highlighting the separation of bedrooms from living areas, making them ideal for families and groups. Cleanliness and maintenance are usually noted positively, though there are occasional mentions of housekeeping inconsistencies and the need for interior updates. Some rooms have minor noise or maintenance issues, but overall, the rooms provide a comfortable stay aided by modern amenities.
The hotel's staff garners positive reviews for their professionalism, friendliness and helpfulness, particularly praising the front desk team for their courteous service. Nevertheless, interactions with some reception staff have varied and issues related to staff shortages occasionally impact service quality.
The pool and gym facilities receive mixed reviews. The pool area is loved by families for its relaxing atmosphere and appealing features, yet faces issues with size, cleanliness and maintenance. The fitness center, while adequate, could benefit from more attentive maintenance and better equipment.
Parking at the hotel is convenient but comes with a hefty fee of $26 per day. The underground location is appreciated, although the garage's narrow layout and lighting are points of concern. Despite these drawbacks, the on-site parking is considered beneficial for exploring Quebec City without needing to use a car.
Families find Hôtel Palace Royal Centre-Ville Québec par JARO accommodating with spacious rooms, a kid-friendly environment and convenient amenities. The location is especially favorable for family excursions to local attractions. However, some minor inconveniences such as the pool being too cold for children can disrupt an otherwise pleasant stay.
In summary, Hôtel Palace Royal Centre-Ville Québec par JARO offers an excellent base for exploring Quebec City, providing a blend of comfort, convenience and charm. While there are areas for improvement, the positive aspects, including its prime location, spacious rooms and family-friendly environment, make it a popular choice among travelers.
Categories
Breakfast at the hotel presents a mixed bag of reviews. While many guests appreciate the wide variety and quality of the breakfast buffet, concerns about high prices and service inconsistencies frequently arise. Conversely, the restaurant receives mostly positive feedback for its delicious meals, good value and excellent service, despite occasional long wait times and issues with certain dishes.
Guests generally praise the spacious and comfortable rooms, often highlighting the separation of bedrooms from living areas, making them ideal for families and groups. Cleanliness and maintenance are usually noted positively, though there are occasional mentions of housekeeping inconsistencies and the need for interior updates. Some rooms have minor noise or maintenance issues, but overall, the rooms provide a comfortable stay aided by modern amenities.
The hotel's staff garners positive reviews for their professionalism, friendliness and helpfulness, particularly praising the front desk team for their courteous service. Nevertheless, interactions with some reception staff have varied and issues related to staff shortages occasionally impact service quality.
The pool and gym facilities receive mixed reviews. The pool area is loved by families for its relaxing atmosphere and appealing features, yet faces issues with size, cleanliness and maintenance. The fitness center, while adequate, could benefit from more attentive maintenance and better equipment.
Parking at the hotel is convenient but comes with a hefty fee of $26 per day. The underground location is appreciated, although the garage's narrow layout and lighting are points of concern. Despite these drawbacks, the on-site parking is considered beneficial for exploring Quebec City without needing to use a car.
Families find Hôtel Palace Royal Centre-Ville Québec par JARO accommodating with spacious rooms, a kid-friendly environment and convenient amenities. The location is especially favorable for family excursions to local attractions. However, some minor inconveniences such as the pool being too cold for children can disrupt an otherwise pleasant stay.
In summary, Hôtel Palace Royal Centre-Ville Québec par JARO offers an excellent base for exploring Quebec City, providing a blend of comfort, convenience and charm. While there are areas for improvement, the positive aspects, including its prime location, spacious rooms and family-friendly environment, make it a popular choice among travelers.
Luxury Hotel
Hôtel Palace Royal is located in the heart of Quebec City and is mentioned as offering opulence and exquisite features.
Hotel for Honeymoon
Located close to the historic district, this hotel offers convenient access to Quebec City's main attractions. Its comfortable accommodations and central location make it a practical choice for honeymooners.
Family Friendly Hotel
Located near Old Quebec, this hotel features an indoor pool and hot tub within a tropical garden setting. It provides family conveniences such as cribs, folding beds, microwave access, and laundry facilities.
Romantic Hotel
This hotel features a unique indoor garden and offers comfortable rooms with modern amenities. Its central location in Old Quebec, combined with its relaxing atmosphere and excellent service, makes it a pleasant choice for couples. The hotel features a restaurant and a bar.
Hotel with Swimming Pool
Hôtel Palace Royal features a sophisticated pool setting. The pool area is designed for relaxation and offers a tranquil escape from the bustling city, enhancing the overall guest experience.
Indoor Pool
Business Hotel
Located in the heart of Quebec City, this hotel features meeting facilities and comfortable accommodations. Its central location provides easy access to business and cultural attractions.
Hotel with Parking
Hôtel Palace Royal provides on-site parking options including both valet and self-parking with a surcharge. The hotel features indoor parking and electric vehicle charging stations for guest convenience.
4-Star Hotel
Offering a blend of comfort and elegance, this hotel is well-situated for exploring Quebec City's attractions. Its amenities cater to both leisure and business travelers.
Hotel with Indoor Pool
Hôtel Palace Royal's indoor swimming pool is situated within a central courtyard tropical garden, complete with palm trees and a fish pond. This unique setting, along with a hot tub, offers a distinctive and relaxing aquatic experience.
Accessible Hotel
Hotel with Gym
About Hôtel Palace Royal Centre-Ville Québec par JARO
License: 160705
Guest Reviews
Location
Guests rave about the hotel's proximity to the old town with many notable landmarks and sites within a comfortable walking distance. Its central position allows visitors to park their cars and enjoy the city on foot, enhancing the overall experience of Quebec's rich cultural heritage. From theater visits at the Capitole to strolls along Saint John’s Gate, the convenience of Hôtel Palace Royal Centre-Ville Québec par JARO’s location eliminates the need for extensive travel planning.
Beyond its strategic placement, the hotel provides clean, comfortable and spacious rooms, many with beautiful city views and some featuring balconies. The amenities, including a swimming pool and spa, complement the exceptional geographical setting, ensuring a well-rounded stay for families and solo travelers alike. The on-site dining options and proximity to other culinary delights further enrich the visitor experience.
A stay at Hôtel Palace Royal Centre-Ville Québec par JARO guarantees that everything Quebec City has to offer is right at your doorstep, making it an excellent choice for tourists eager to immerse themselves in the city’s historic atmosphere and vibrant local life.
Breakfast
However, the high price of breakfast is a recurring concern. Multiple guests find it overpriced for the quality and variety provided with some pointing out specific disappointments such as the lack of bacon, tasteless coffee and mediocre dish quality given the cost. Others mention the absence of a la carte options and would prefer more flexible breakfast choices.
Service inconsistencies also affect the breakfast experience with reports of slow service, meals served cold and pre-paid breakfast vouchers not being properly honored. Some guests are dissatisfied with the breakfast not being included in the room price, which they find already expensive.
While the hotel's location and room quality are praised, it's clear that the breakfast experience at Hôtel Palace Royal Centre-Ville Québec par JARO leaves room for improvement, particularly in terms of value for money and service efficiency.
Dinner
However, the dining experience is not without its drawbacks. Some guests report long wait times for both in-person dining and room service and there have been mixed reviews on the quality of certain dishes, such as the lobster poutine and pasta gratin. Service also appears to be a sticking point with a few guests encountering rude or slow service and issues with incorrect food orders.
Despite some negative comments and higher prices, the hotel's restaurant generally receives favorable remarks, particularly for breakfast and children's menus. It remains a preferred dining option for many guests, adding to the overall appeal of Hôtel Palace Royal Centre-Ville Québec par JARO.
Rooms
Comfort is a recurring theme with numerous guests mentioning comfortable beds and soundproofed rooms that ensure a restful stay. The rooms equipped with kitchenettes or mini-fridges receive additional praise for their convenience, especially for longer stays. Despite some guests finding the decor outdated, the ambiance still manages to charm with a blend of modern amenities and old-world charm reflective of Quebec City's character.
The convenience of the hotel's central location makes it easy for guests to explore local attractions and the onsite facilities like the pool add to the overall experience. However, some reviews point out that certain rooms can be dark or affected by external noise, while others highlight minor maintenance issues such as plumbing or lighting.
Overall, Hôtel Palace Royal Centre-Ville Québec par JARO's spacious, comfortable and well-appointed rooms combined with its prime location, present an appealing option for travelers, despite a few areas needing attention to meet the high expectations set by its charming exterior.
Beds
However, guests have noted some issues with specific bed types, particularly sofa beds, which are often described as uncomfortable and occasionally broken. Additionally, a few reviews point out some problems with bed cleanliness and maintenance, such as unmade beds or outdated decor. The queen beds also received mixed feedback with some guests finding them smaller than expected.
Despite these concerns, the general consensus leans positively towards comfort with many emphasizing the excellent quality of the main beds and the abundance of comfortable pillows. For those prioritizing a good night's sleep, the primary beds at Hôtel Palace Royal Centre-Ville Québec par JARO often meet and even exceed expectations.
Cleanliness
However, not all experiences were favorable. Several reviews indicated that the frequency of room cleaning did not meet expectations with instances where rooms were not cleaned during stays of up to three days and housekeeping services appeared inconsistent. Complaints included specific cleanliness issues such as dusty rooms, dirty bathrooms, stained linens, clogged drains and a musty odor. The cleanliness of common areas and amenities, such as the pool and general premises, could also sometimes fall short of expectations, contributing to a less-than-ideal experience for some guests.
Despite these mixed reviews, many visitors still found their rooms to be very clean and cozy, marking a positive note on the hotel's dedication to providing a neat environment. However, there remains a clear gap in consistency, which could be improved to enhance the overall guest experience.
Staff
However, there are notable inconsistencies. Some guests encountered rude or indifferent behavior, especially from the reception staff. Issues related to staff shortages impacted service quality with long waits and unmet requests. Housekeeping's reliability is also under scrutiny with missed cleanings and premature room entries.
Despite these drawbacks, many guests appreciated the staff's overall commitment to resolving issues, providing great service and maintaining a positive attitude. The hotel seems to have a team that genuinely tries to enhance the guest experience, albeit with areas needing improvement.
Wi-Fi
Gym
Pool
However, there are recurring issues that potential visitors should note. The pool is often described as too small for the hotel's capacity, leading to overcrowding, particularly with children dominating the area. This congestion is compounded by maintenance concerns, such as visible rust, broken parts and a generally tired appearance. The temperature of the pool water is another common grievance with several guests remarking that it is too cold.
Cleanliness and odor also detract from the experience. Many reviews mention a strong chlorine smell that permeates not only the pool area but the hotel overall, sometimes even reaching guest rooms. Additionally, some found the pool and hot tub areas unclean with reports of cloudy water and excessive pool chemicals.
Overall, while the pool and hot tub are appreciated features that add significant value to a stay at Hôtel Palace Royal Centre-Ville Québec par JARO, guests should be prepared for possible issues related to size, cleanliness and water temperature.
Parking
However, the cost associated with parking has been a point of contention. At $26 per day, some guests find the fee steep, particularly as it is not included in the hotel room rate. Additionally, the garage is described as narrow and somewhat difficult to navigate, which can be tricky for oversized vehicles and less confident drivers. The lighting in the garage could also be improved to make it feel safer and more welcoming.
Despite these drawbacks, many appreciate the convenience of having guaranteed parking, especially since space can be limited and alternatives less desirable. The presence of electric vehicle charging stations is a plus for eco-conscious travelers, though this parking does come at an additional cost. While some find the parking arrangement unsatisfactory and the fees excessive, others consider it a fair trade for the hotel's excellent location and overall suitability for exploring Quebec.
Family
Parents appreciated the family suites, which offer views of the city and ample space, as well as the convenience of having two TVs for evening entertainment. The hotel's close proximity to local attractions, restaurants and shopping areas was also highlighted as a major advantage.
However, some reviews noted minor inconveniences like the pool being too cold for kids and occasional overcrowding which made it less relaxing. There were instances where shows created noise disturbances and some guests found it challenging to manage meal times with young children. Despite these drawbacks, the overall sentiment suggests that Hôtel Palace Royal Centre-Ville Québec par JARO is a highly recommended destination for families seeking a comfortable, enjoyable stay with adequate facilities for both parents and children.
4 Star
The general quality of services and facilities received mixed feedback; while some praised the hotel's four-star service quality and amenities, others felt that these aspects were subpar. Issues such as low-quality toilet paper and tissues and insufficient room facilities were highlighted as areas needing improvement. Despite some positive aspects, there is a consensus that the hotel does not consistently deliver the full four-star experience as expected.
3 Star
However, several areas have room for improvement. The coffee in the room and the standard internet service fall short of expectations for some guests. The small room size and limited bar options are noted drawbacks, aligning with the hotel's three-star classification rather than achieving a higher standard.
While Hôtel Palace Royal Centre-Ville Québec par JARO meets basic expectations for its price range and star rating, it is generally not recommended for those looking for four-star level luxuries.
Business
Accessible
Indoor Pool
The pool's temperature is generally well-received, although a few guests found it too cold. There's mention of a heated indoor balcony that adds to the comfort. However, some reviews note a need for better maintenance and highlight occasional issues like a strong chlorine smell and overcrowding. Despite these minor drawbacks, the indoor pool remains a fun, clean and enjoyable feature of the hotel, contributing to an overall pleasant stay. The soundproofing around the pool also ensures a quiet, relaxing experience for guests.
Honeymoon
Luxury
Whilst listed as a four-star hotel, some guests feel it falls short of this standard and suggest that some parts of the property need renovation. Despite this, many agree that the establishment exudes grandeur and offers great value for money given its luxurious offerings. The overall impression is one of staying in the lap of luxury, albeit with room for improvement in certain areas.
Romantic
Guests can enjoy romantic dinners with a wonderful view, perfect for couples looking to spend quality time together. The decor, despite being noted as outdated by some, adds a certain charm, making guests feel like royalty. Evening concerts during aperitif time contribute to the overall romantic atmosphere.
Parking can be a minor inconvenience due to the basement setting and policy nuances, but this does not overshadow the incredible and romantic views offered from the rooms and balconies. Although breakfast is not included, the experience is still made special with the privilege of enjoying free music shows during times of Covid.
Overall, Hôtel Palace Royal Centre-Ville Québec par JARO provides a wonderful setting for romantic moments, enhanced by the beautiful views and intimate ambiance, ensuring a memorable stay for couples.
Yes, Hôtel Palace Royal Centre-Ville Québec par JARO has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hôtel Palace Royal Centre-Ville Québec par JARO.
No, Hôtel Palace Royal Centre-Ville Québec par JARO doesn't allow dogs.
Yes, parking facilities are available at Hôtel Palace Royal Centre-Ville Québec par JARO.
Yes, Hôtel Palace Royal Centre-Ville Québec par JARO has a gym.
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