Hôtel Plaza Québec par JARO
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Summary of reviewsHôtel Plaza Québec par JARO, located in a prime area of Quebec City, receives frequent praise for its convenient access to key attractions, restaurants, shopping centers and tourist spots like the Quebec Aquarium. Guests appreciate the ease of traveling around the city both by car and public transport, despite some minor inconveniences related to construction and relative distance to Old Quebec. The hotel’s quiet environment ensures a peaceful stay, making it a comfortable base for various outings.
Breakfast at the hotel’s Ginger restaurant is generally well-regarded for its delicious and varied options, convenient room service and good table service. However, many guests are disappointed that breakfast is not included in the room rate and find the high cost of the breakfast buffet unjustified, paired with service delays and limited variety at times.
Dinner experiences are highlighted by delicious meals, attentive staff and an enjoyable atmosphere with live entertainment. Specific dishes like the salmon and children’s menus receive commendation, as does the bar’s welcoming ambiance. Nonetheless, reviews also mention overpriced meals, inconsistent food quality, long wait times and occasional issues with order accuracy.
Room experiences are mostly positive with guests often commenting on the cleanliness, spaciousness, modern amenities and comfortable bedding. Special features such as the Violet Suite’s romantic ambiance and pool-facing balconies add to the appeal. However, issues like inadequate lighting, small bathrooms, outdated equipment and noise disturbances are frequently noted.
In terms of cleanliness, the hotel generally maintains high standards with common areas and rooms kept clean and visually appealing. Yet, some guests report inconsistencies with occasional dirty bathrooms, dusty surfaces and lapses in maintenance highlighting areas for improvement.
Staff at Hôtel Plaza Québec par JARO are often praised for their courteous, friendly and professional demeanor with several staff members going out of their way to ensure guest comfort. However, inconsistencies in attentiveness, service efficiency and occasional unhelpful or rude behavior from some staff members suggest the need for improved service consistency.
The free wifi service receives mixed reviews with complaints about slow speeds, frequent disconnections and lack of access in rooms, signaling the need for better connectivity solutions.
The hotel’s spa and fitness facilities show potential but require significant improvements. While the spa pool's cleanliness and warmth are appreciated, overcrowding, poor maintenance and operational issues diminish the experience. The gym, although clean and adequately sized, suffers from broken equipment and a lack of water availability, detracting from its utility.
Overall, Hôtel Plaza Québec par JARO offers a pleasant stay with its prime location, comfortable rooms, good dining experiences and generally commendable staff. Addressing specific areas like breakfast inclusivity, room maintenance, service efficiency and enhancement of spa and fitness facilities could further elevate the guest experience.
Categories
Breakfast at the hotel’s Ginger restaurant is generally well-regarded for its delicious and varied options, convenient room service and good table service. However, many guests are disappointed that breakfast is not included in the room rate and find the high cost of the breakfast buffet unjustified, paired with service delays and limited variety at times.
Dinner experiences are highlighted by delicious meals, attentive staff and an enjoyable atmosphere with live entertainment. Specific dishes like the salmon and children’s menus receive commendation, as does the bar’s welcoming ambiance. Nonetheless, reviews also mention overpriced meals, inconsistent food quality, long wait times and occasional issues with order accuracy.
Room experiences are mostly positive with guests often commenting on the cleanliness, spaciousness, modern amenities and comfortable bedding. Special features such as the Violet Suite’s romantic ambiance and pool-facing balconies add to the appeal. However, issues like inadequate lighting, small bathrooms, outdated equipment and noise disturbances are frequently noted.
In terms of cleanliness, the hotel generally maintains high standards with common areas and rooms kept clean and visually appealing. Yet, some guests report inconsistencies with occasional dirty bathrooms, dusty surfaces and lapses in maintenance highlighting areas for improvement.
Staff at Hôtel Plaza Québec par JARO are often praised for their courteous, friendly and professional demeanor with several staff members going out of their way to ensure guest comfort. However, inconsistencies in attentiveness, service efficiency and occasional unhelpful or rude behavior from some staff members suggest the need for improved service consistency.
The free wifi service receives mixed reviews with complaints about slow speeds, frequent disconnections and lack of access in rooms, signaling the need for better connectivity solutions.
The hotel’s spa and fitness facilities show potential but require significant improvements. While the spa pool's cleanliness and warmth are appreciated, overcrowding, poor maintenance and operational issues diminish the experience. The gym, although clean and adequately sized, suffers from broken equipment and a lack of water availability, detracting from its utility.
Overall, Hôtel Plaza Québec par JARO offers a pleasant stay with its prime location, comfortable rooms, good dining experiences and generally commendable staff. Addressing specific areas like breakfast inclusivity, room maintenance, service efficiency and enhancement of spa and fitness facilities could further elevate the guest experience.
Hotel with Spa
Hotel Plaza Quebec is often recommended for its spa amenities. The hotel offers a relaxing atmosphere and a range of spa services. Guests appreciate the convenience and quality of the spa facilities.
Family Friendly Hotel
Features include an indoor pool within a tropical garden, a hot tub, dedicated kids playrooms (for toddlers and older children with arcades/table games), an inflatable game, and rooms with Murphy beds suitable for families.
Romantic Hotel
Offers comfortable accommodations and a range of amenities. Its location and service make it a suitable option for a romantic getaway. The hotel's ambiance provides a relaxing stay.
Hotel with Swimming Pool
This hotel features a well-maintained pool. The pool area is a popular spot for guests to unwind and enjoy a refreshing swim, adding to the hotel's appeal.
Heated Pool Indoor Pool
Business Hotel
Provides standard business amenities and meeting spaces. Offers a comfortable and functional environment for business travelers.
Hotel with Parking
This hotel offers both free indoor and outdoor parking, providing convenient options for guests. Electric vehicle charging stations are also available in the indoor parking area.
Accessible Hotel
This hotel provides convenient and friendly accommodations for persons with disabilities. It offers easy access for wheelchairs, correct access to common spaces, wheelchair accessible rooms and bathrooms.
Hotel with Indoor Pool
Hotel Plaza Quebec offers an indoor saltwater pool, a Jacuzzi, a sauna, and a children's playground. The saltwater pool is described as gorgeous with a perfect temperature, providing a pleasant swimming experience.
Hotel with Heated Pool
The heated indoor pool is situated within a tropical garden environment, featuring towering columns that create a unique aesthetic. The hotel also includes a hot tub, a kids' playroom, and a movie room, making it family-friendly.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Hotel with Gym
4-Star Hotel
About Hôtel Plaza Québec par JARO
License: 027462
Guest Reviews
Location
Despite some distance from Old Quebec, guests mentioned that it is still easily reachable by taxi or bus, making the hotel's location suitable for varied outings, shopping and dining experiences. The proximity to major highways and easy access to parking are additional perks that enhance the convenience for travelers who plan to explore the city and beyond.
The hotel's quiet environment away from the center ensures a peaceful stay, yet it remains close to everything needed for a comfortable visit, including malls and grocery stores within walking distance. The staff's availability, cleanliness and on-site amenities like the pool and restaurant further contribute to guests' positive impressions.
Some minor drawbacks are noted, such as construction around the hotel making access a bit tricky and the relative distance to the city center. Nevertheless, the overall consensus points to the location of Hôtel Plaza Québec par JARO as highly favorable, catering well to both leisurely and practical needs for a stay in Quebec City.
Breakfast
However, there are several critical points commonly mentioned. Despite the generally positive feedback on the quality, many guests were disappointed that breakfast was not included in the room rate with some pointing out that even a basic continental breakfast was absent. The high cost of the breakfast buffet has been a frequent complaint with many feeling that the options provided do not justify the price. The buffet was described by some as lacking variety and sometimes not adequately warm. Service speed also appears to be an issue, as several guests experienced long waits that disrupted their morning plans.
Overall, while the food quality and service have received commendation, the absence of an included breakfast and the high cost of the available options have been significant drawbacks for many guests.
Dinner
However, the reviews also pointed out several areas where the restaurant fell short. Many guests found the food to be overpriced and not always up to standard with some remarking on poor quality, small portions and a lack of menu items, such as vegetables and requested dishes. Service inconsistencies were another common complaint with several guests noting long wait times, indifferent staff and issues with accuracy in orders.
Overall, while the restaurant at Hôtel Plaza Québec par JARO succeeds in creating a pleasant dining environment with good food and enjoyable entertainment for many, it also faces criticism related to service efficiency and value for money, indicating room for enhancement.
Rooms
However, several aspects need attention. The lighting in the rooms is often described as inadequate with bathrooms being notably dark. In addition, the bathrooms are frequently mentioned as small and in need of updates. Some guests experienced issues with old or broken equipment, such as Murphy beds, coffee machines and even doors that didn't lock properly. Noise is also a recurrent problem, particularly in rooms near the pool or lower floors, which can be stuffy and poorly soundproofed.
Despite these drawbacks, the hotel's cleanliness, comfortable bedding and overall room aesthetics receive consistent praise. The hotel's location and the pleasant pool area contribute positively to the stay. Enhancements in room maintenance, better lighting and ensuring all amenities are functional could significantly improve guest satisfaction. Overall, while there are areas for improvement, the hotel provides a generally pleasant and comfortable stay with beautiful, well-decorated rooms.
Beds
Guests appreciated amenities like clean bed sheets, good quality bedding and even comfortable Murphy beds. This indicates an emphasis on comfort, making it a suitable choice for travelers prioritizing rest. There were mentions of beds being adjustable to meet personal preferences.
However, not all feedback was glowing. Some guests found the pillows too thick, beds too hard or soft and a few reported cleanliness issues with spots or inadequate dusting. Additionally, occasional complaints about the soundproofing and room upkeep services, such as infrequent cleaning, highlight areas for potential improvement.
In summary, while the hotel excels in providing comfortable and clean bedding, a consistent guest experience in terms of bed comfort and room maintenance is key to achieving higher satisfaction.
Cleanliness
The pool area, in particular, stands out not only for its cleanliness but also for its aesthetic charm, despite some noting slippery floors around it. The overall hotel ambiance often delights guests with its inviting atmosphere and meticulous care for its premises. Specific mentions are made about clean hallways, spotless rooms and the hotel's constant efforts to maintain impeccable standards.
However, not all reviews are complimentary. While some guests find their rooms freshly cleaned and comfortable, others remark that cleanliness can be inconsistent. Issues such as dirty bathrooms, dusty surfaces and unclean common areas like hallways and the pool surface from time to time. Factors like broken equipment and unattended cleaning needs suggest the hotel faces occasional maintenance and housekeeping challenges. In particular, some reviews mention feces-stained bathtubs, dirty linen and soap scum in the bathrooms, highlighting areas needing improvement.
In conclusion, while Hôtel Plaza Québec par JARO generally maintains high cleanliness standards, occasional lapses in housekeeping and maintenance suggest room for improvement in ensuring an equally spotless experience for all guests.
Staff
Excellent service, particularly at check-in, has left a good first impression on many visitors. Specific individuals such as a bellboy, a concierge and certain receptionists have been highlighted for their outstanding friendliness and efficiency. Staff members are often seen as going out of their way to ensure guests are comfortable, which reflects well on the overall hospitality of the hotel.
However, there are several points of concern. A number of guests experienced staff who were less attentive, unwelcoming or even rude. There were complaints about the front desk staff being unhelpful or slow, as well as issues with booking and handling of inquiries. Some reviews noted an apparent lack of staff in certain areas leading to delays and inefficiencies, particularly in the restaurant and during busy times. Instances of poor or inconsistent service quality shadowed the otherwise positive reception. Housekeeping also came under scrutiny with reports of rooms not being cleaned or staff disregarding privacy signs.
Overall, while many guests appreciated the friendly and courteous nature of the Hôtel Plaza Québec par JARO’s staff, there remains a significant number of reviews pointing to the need for improvement in service consistency, attentiveness and overall professionalism.
Wi-Fi
Spa
However, frequent issues are highlighted, impacting the overall guest experience. Many reviews mention that the spa is often overcrowded, filled with both children and adults, making it difficult to relax. The lack of supervision, along with guests reporting that the spa isn’t very hot and has minimal jet pressure, contributes to a less than ideal environment. Cleanliness is another concern with some noting the spa to be dirty or not as well-maintained as expected. Instances of the spa and pool not functioning exacerbate these problems with guests pointing out that the jets were not working and the water was occasionally cloudy.
Additionally, there’s feedback on the structural aspects and atmosphere surrounding the spa. The pool area and its ladders need renovation, as they don’t feel sturdy and some of the lighting issues around the pool diminish the overall ambiance. Operational concerns such as limited sauna availability and the spa often being inaccessible add to the challenges faced by guests seeking a rejuvenating experience.
In summary, while Hôtel Plaza Québec par JARO’s spa has potential, significant improvements are needed in terms of maintenance, supervision and managing guest flow to ensure a consistently pleasant and stress-free environment.
Gym
Pool
However, there are several areas of concern. Numerous reviews pointed out slippery floors and tiles, making it potentially unsafe. The pool water was frequently described as cold, dirty, cloudy and even murky with mentions of hair clumps and poor maintenance. The pool’s operating hours, often restricted and inconsistent, disappointed many guests and some found the water temperature unpleasantly cold. Additionally, the pool area was sometimes overcrowded, leading to noise disturbances.
In summary, while the pool at Hôtel Plaza Québec par JARO has its appealing aspects, there are significant concerns regarding cleanliness, safety and maintenance that can impact the overall experience.
Parking
Family
Service at the hotel is frequently praised, particularly by families, for being friendly and accommodating towards children. The cleanliness and comfort of the rooms also receive commendations. Common areas, including a welcoming lobby and spacious family rooms, enhance the overall family experience.
However, some reviews mention that the bustling environment, especially around the pool, can be noisy and slightly chaotic, which may affect the sleeping schedules of younger children. The breakfast buffet pricing and service quality have been noted as areas for improvement.
Overall, Hôtel Plaza Québec par JARO is celebrated for being a fantastic place for a family getaway, ensuring maximum fun for children with a host of engaging and varied activities. Its central location, comfortable facilities and amiable staff make it a well-regarded choice for families looking to enjoy a memorable stay together.
4 Star
However, there is a significant portion of customers who feel that the four-star ranking is misleading, suggesting that the hotel operates more on the level of a two or three-star establishment. Comments mention that the quality of service and amenities fall short of four-star expectations. Some reviews pointed out issues with pricing, considering it a bit expensive for the level of service received. The photos of the hotel have also been described as misleading with the actual condition of rooms—sometimes dirty and messy—not matching promotional images.
Overall, while there are elements of the hotel that some guests appreciate, many reviews suggest a need for the hotel to reassess its four-star rating to align more closely with guest expectations and experiences.
Rooms with Fireplace
Business
Accessible
However, there were some challenges noted regarding specific accessibility features. The bathtub was frequently mentioned as being difficult to access due to its height and some guests found the access to services within the hotel to be complicated. Additionally, bathrooms reportedly had issues with odor and some soundproofing shortcomings were noted. Despite these concerns, the hotel's accessibility features received a fair commendation for quality and overall accessibility.
Heated Pool
While a few guests mentioned issues such as cold water temperatures or temporary closures, the majority emphasized the pool’s warmth and comfort. The attached spa, though sometimes critiqued for not being hot enough or having limited jets, provides an additional space to relax and warm up.
Overall, the heated pool at Hôtel Plaza Québec par JARO is frequently highlighted as a key feature, providing a notably relaxing and enjoyable experience for visitors.
Indoor Pool
Despite these positive reviews, some concerns were noted regarding cleanliness and maintenance. Comments indicated that the pool could be dirty or cloudy at times with a lack of sweeping mentioned. Others pointed out that the water temperature could be uncomfortably cold and issues with opening times were raised with some guests experiencing closures during their visit.
The atmosphere around the pool, including a lovely indoor terrace and balcony with pool views, added to the charm. Additionally, the hotel offers fun options for kids and hosts pool parties and evening shows that guests appreciated. However, some found the pool crowded and noisy with too many children, which could impact the overall experience.
While the indoor pool at Hôtel Plaza Québec par JARO has its share of drawbacks, many guests still enjoyed the appealing setting and recreational options it provided.
Romantic
Yes, Hôtel Plaza Québec par JARO has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hôtel Plaza Québec par JARO.
No, Hôtel Plaza Québec par JARO doesn't allow dogs.
Yes, parking facilities are available at Hôtel Plaza Québec par JARO.
Yes, Hôtel Plaza Québec par JARO has a gym.
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