L'Hôtel Québec par JARO
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Summary of reviewsL'Hôtel Québec par JARO receives positive reviews across various categories, making it a favorable spot for families and travelers alike. The hotel boasts a commendable location, conveniently situating guests near family-friendly attractions, restaurants and essential city amenities while ensuring easy access via car and parking facilities.
Breakfast and dinner options at the hotel's restaurant are met with praise for their variety and taste, particularly the buffet meals. However, there are mixed feelings about the expense, especially when not included in the room price and some guests have noted varying service quality.
The rooms receive accolades for their cleanliness, spaciousness and family-friendly features such as kitchenettes and Murphy beds. However, some guests feel the establishment shows signs of aging and could benefit from renovations, particularly concerning outdated fixtures and occasional maintenance issues.
Cleanliness and service quality at L'Hôtel Québec par JARO are often highlighted positively with staff described as friendly, professional and efficient. The hotel generally maintains a clean environment, although certain areas such as hallways and the pool area have room for improvement.
Wi-Fi service is reliable in public areas but inconsistent in guest rooms and while the gym is generally well-received for its modern equipment, it could benefit from better signage and maintenance.
The pool area, characterized by fun water features and a jacuzzi, is especially appreciated by families with children but sometimes suffers from overcrowding and cleanliness issues. The parking facilities are praised for their convenience and safety, though some guests encounter minor issues such as distance from the entrance and lack of electric vehicle charging stations.
Overall, L'Hôtel Québec par JARO is lauded as an excellent destination for families, offering a variety of activities and amenities that keep children entertained and provide a comfortable stay for all its guests, despite a few areas requiring attention.
Categories
Breakfast and dinner options at the hotel's restaurant are met with praise for their variety and taste, particularly the buffet meals. However, there are mixed feelings about the expense, especially when not included in the room price and some guests have noted varying service quality.
The rooms receive accolades for their cleanliness, spaciousness and family-friendly features such as kitchenettes and Murphy beds. However, some guests feel the establishment shows signs of aging and could benefit from renovations, particularly concerning outdated fixtures and occasional maintenance issues.
Cleanliness and service quality at L'Hôtel Québec par JARO are often highlighted positively with staff described as friendly, professional and efficient. The hotel generally maintains a clean environment, although certain areas such as hallways and the pool area have room for improvement.
Wi-Fi service is reliable in public areas but inconsistent in guest rooms and while the gym is generally well-received for its modern equipment, it could benefit from better signage and maintenance.
The pool area, characterized by fun water features and a jacuzzi, is especially appreciated by families with children but sometimes suffers from overcrowding and cleanliness issues. The parking facilities are praised for their convenience and safety, though some guests encounter minor issues such as distance from the entrance and lack of electric vehicle charging stations.
Overall, L'Hôtel Québec par JARO is lauded as an excellent destination for families, offering a variety of activities and amenities that keep children entertained and provide a comfortable stay for all its guests, despite a few areas requiring attention.
Family Friendly Hotel
This hotel offers extensive family amenities including a tropical indoor garden with a pool, water games, a seven-story playground, and an arcade. Board games and babysitting services are also available.
Hotel with Swimming Pool
LHotelQuébec offers a unique experience with its themed rooms and indoor pool. It is a popular choice for families and travelers looking for a fun and convenient stay.
Heated Pool Indoor Pool
Hotel with Parking
LHotelQuébec is listed among hotels in Quebec City that offer free parking.
Accessible Hotel
This hotel offers wheelchair access to its restaurant, business center, concierge desk, registration desk, and public washrooms. It provides wheelchair-accessible parking and features elevators for access to all floors. Accessible rooms include adapted baths and toilets with grab rails.
Hotel with Indoor Pool
LHotelQuébec offers a comprehensive indoor pool facility with sun loungers, a hot tub, a sauna, and a poolside bar. It also includes access to a complimentary children's club and a playground, enhancing its appeal for families.
Hotel with Heated Pool
LHotelQuébec features a unique indoor tropical garden with genuine palm trees, a resort-style heated swimming pool, a hot tub, and water games. It also boasts a seven-story playground, making its aquatic facilities ideal for families seeking a comprehensive and immersive experience.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Gym
4-Star Hotel
About L'Hôtel Québec par JARO
License: 074152
Guest Reviews
Location
Guests appreciate the easy access to parking and the hotel's strategic position right off the bridge, making it a breeze to reach by car. The location is easily found with close proximity to the highway, ensuring that Quebec City and other popular spots are within reach. While some felt that the hotel is a bit far from downtown and the old city, it is still manageable with a short drive and the presence of a car mitigates this minor inconvenience.
For those looking to explore nearby attractions, the hotel is close to the Quebec aquarium and several shopping centers, including the Laurier Quebec mall, which is just a 20-minute walk away. Despite some construction in the area that posed navigation challenges, the hotel's location remains a strong draw for guests, often mentioned positively in reviews. Overall, L'Hôtel Québec par JARO's location is seen as a great asset, providing easy access to a variety of activities and conveniences that enhance the guest experience.
Breakfast
However, several guests felt that the breakfast, which is not included in the room price, is quite expensive, particularly for children who eat only a little. The price of breakfast, especially for the buffet, has been noted as high and sometimes overpriced. There are also instances where the quality of the breakfast was underwhelming with criticisms including overcooked scrambled eggs, rubbery bacon and cold buffet items. Some guests mentioned specific items they missed, such as peanut butter or cream cheese.
Service quality seemed to vary with a few noting professional and friendly staff, while others experienced unfriendly and slow service. There were complaints about the wait time at the restaurant and a lack of à la carte options, which some guests found disappointing.
In conclusion, while the breakfast buffet at L'Hôtel Québec par JARO has its strong points in terms of variety and taste, issues with cost, service and specific item availability have left some guests less satisfied.
Dinner
Several reviews highlighted the buffet as a standout feature, though some noted it could be quite expensive relative to the offerings. The à la carte menu was appreciated for the variety and quality of its dishes, but some guests found the options somewhat limited.
Despite many positive comments, there were also a number of critiques. Some guests found the food disappointing, likening it to school cafeteria meals and noted issues like slow service, high prices and mediocre food quality. Desserts specifically received mixed feedback with some finding the selection lacking.
Overall, while the dining experience at the hotel can be enjoyable with good food and friendly service, potential diners should be prepared for higher prices and an inconsistent experience.
Rooms
However, several guests note that the rooms and overall hotel facilities are outdated and could benefit from renovation. Issues such as leaking toilets, poorly insulated windows and malfunctioning air conditioning are recurrent themes. Some rooms also suffer from insufficient lighting and noise problems, particularly those near the pool and arcade areas.
Despite these drawbacks, visitors enjoy the hotel's amenities, including the pool, gym and family-friendly activities. The restaurant's buffet receives positive feedback and the proximity to local attractions is a strong selling point. Balconies in some rooms offer a pleasant experience, though some guests found them less functional due to poor views or insulation.
In sum, while L'Hôtel Québec par JARO provides a comfortable and family-friendly environment with a range of amenities, it is clear that room updates and improvements in maintenance and cleanliness are needed to enhance the overall guest experience.
Beds
However, opinions on bed comfort varied with some guests expressing dissatisfaction. Comments about beds feeling uneven, old or sagging were mentioned with pillows also receiving mixed reviews, ranging from too soft to unpleasant odors. Certain guests highlighted that the mattress quality could use improvement, referencing uncomfortable bedding and inadequate support in some instances. While the room's size and equipment generally received praise, the need for more pillows and better cleanliness of extra beds were pinpointed as areas needing attention.
Overall, while a significant number of guests enjoyed restful nights on what they described as very comfortable beds, others found room for improvement in the quality and upkeep of the bedding.
Cleanliness
However, the cleanliness of certain areas left much to be desired for several guests. The hallways often had dirty carpets and food left outside rooms remained uncollected for extended periods. The pool area, in particular, drew quite a bit of negative feedback with some guests describing the pool water as murky, hair floating in it and even an encounter with a cockroach. The cleanliness of the pool and jacuzzi was frequently highlighted as poor. There were complaints about dirty and unpleasant towels both in the rooms and pool area. Some guests reported that the cleaning service was inconsistent with rooms not being cleaned daily and the cleaning staff sometimes missing key areas or not restocking essentials.
Other troubling aspects included the noise levels at night due to poor soundproofing and a lack of thorough maintenance across various facilities. Guests found broken arcade machines, clogged sinks and insufficient sanitization practices, which contributed to a perception of the hotel needing significant improvements.
Overall, while L'Hôtel Québec par JARO does have clean and well-maintained rooms in certain cases, there are notable deficiencies in the hotel's broader cleanliness and maintenance standards that need attention.
Staff
Many reviews mention the incredible and helpful nature of the hotel staff with specific commendations for bar and restaurant personnel who are described as top-notch. The lifeguards at the pool area, noted for their friendliness and professionalism, further enhance the guest experience, alongside the cheerful and polite housekeeping staff who maintain a positive presence.
However, a few reviews suggest room for improvement, citing occasional staff unfriendliness and a lack of tact in some interactions. Some guests also noted issues like insufficient tourist information at the front desk and delays during check-in and check-out processes.
Overall, the majority of guest feedback reflects a positive perception of L'Hôtel Québec par JARO's staff, emphasizing their dedication to providing excellent service and accommodating guest needs warmly and professionally.
Wi-Fi
However, several guests encountered issues with Wi-Fi in other parts of the hotel. Specifically, the signal strength and reliability in the rooms were frequently noted to be poor. Some guests experienced slow speeds, weak signals or no access to Wi-Fi at all in their rooms. Additionally, information about the Wi-Fi service was not always readily available to guests.
Overall, while the Wi-Fi service at L'Hôtel Québec par JARO has its strengths in public areas with high-speed and reliable connections, improvement is needed in extending this quality experience to all guest rooms.
Gym
Pool
Multiple guests appreciated the very large swimming pool, which offered an enjoyable experience for both adults and children. The pool's ambiance and warm water were often noted as positives, contributing to an overall pleasant environment. The convenience and accessibility of the pool area, along with the cleanliness of the facilities, were frequently mentioned as highlights. Attendees also appreciated the friendly and vigilant lifeguard presence, particularly over busy weekends.
However, some areas require attention. Comments about the pool being overcrowded, noisy and small for the number of guests suggest that space management could be improved. Several reviews pointed out issues with cleanliness, indicating that both the pool and spa need more consistent maintenance. There were also mentions of outdated equipment and a general need for renovation.
Despite these criticisms, the playful atmosphere and variety of pool activities make L'Hôtel Québec par JARO's pool area a beloved feature among younger guests, often becoming the highlight of their stay.
Parking
However, there are a few noted downsides. Some guests found it challenging to locate parking spaces late at night or due to construction. Complaints include the parking being far from the entrance and the indoor parking being dirty. An area of guest dissatisfaction is the absence of modern electric vehicle charging stations; while the hotel offers the possibility to charge a vehicle upon request, using a 110v socket, some visitors expected more advanced charging options.
Despite these minor inconveniences, the general consensus is that the parking situation at L'Hôtel Québec par JARO adds a layer of ease to their stay with its complimentary nature and plentiful space making it a non-issue for most travelers.
Family
The hotel's amenities cater well to families, featuring a great pool area, water play sections, an arcade and a high-story playground next to the pool. These facilities provide a fun-filled atmosphere that children love. The entertainment and organized activities, including shows and games, are highly praised for their quality and variety, ensuring that kids have a blast during their stay.
Parents have remarked on the hotel's relaxed, resort-like feel, which allows them to unwind while their children are occupied and happy. The family suites are comfortable and thoughtfully designed with amenities like small balconies that add to the convenience and enjoyment of the stay.
Moreover, the hotel's staff are noted for being friendly and accommodating, enhancing the overall family-friendly environment. With its tropical ambiance, koi pond and popsicle freezer, the hotel offers little touches that add to the delight of families. Ultimately, L'Hôtel Québec par JARO provides an unforgettable experience for kids and a perfect getaway for families, making it a favorite choice for those traveling with young ones.
4 Star
However, there are reservations about certain aspects not meeting the expected four-star standards. Several reviews note that the service and food quality could be improved, seemingly falling short of what guests anticipated from a hotel of this caliber. The discrepancy between the claimed rating and the actual experience has left some visitors feeling that L'Hôtel Québec par JARO might be better suited to a 2.5-3 star classification. Despite these criticisms, the hotel's commendations for its friendly staff and overall comfort might still make it a suitable choice for some travelers.
Business
Accessible
Parents with young children have also found the hotel to be accommodating with friendly and accessible rooms and amenities. Guests have particularly appreciated the large heated pool and an accessible indoor park, adding to the overall positive experience.
However, some feedback highlights areas for improvement, such as limited accessibility options in certain parts of the hotel and the absence of specific equipment for disabled guests. The pool area has been noted as having limited movement options and there are some areas that are not wheelchair accessible.
Overall, LHotelQuébec is praised for its good location, easy accessibility and decent facilities for people with disabilities, though it may benefit from further enhancements to fully cater to all accessibility needs.
Heated Pool
Indoor Pool
Yes, L'Hôtel Québec par JARO has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at L'Hôtel Québec par JARO.
No, L'Hôtel Québec par JARO doesn't allow dogs.
Yes, parking facilities are available at L'Hôtel Québec par JARO.
Yes, L'Hôtel Québec par JARO has a gym.
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