Hilton Queretaro
Queretaro
20.61932900,
-100.38337700
,
Anillo Vial Junipero Serra, 1500 Colonia Arboledas
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Summary of reviewsThe Hilton Queretaro garners widespread acclaim across various aspects, with the hotel's location, staff, and room quality being key highlights. Situated in a serene area with breathtaking city views, the hotel offers easy access to local dining experiences, making it ideal for gastronomic exploration despite initial navigation challenges. Guests commend the immaculate cleanliness and well-maintained facilities, even during renovations, appreciating the strategic positioning and the friendly, attentive staff who consistently enhance the guest experience.
Breakfast at Hilton Queretaro generally receives favorable reviews, with guests enjoying the flavorful and varied buffet, particularly on Sundays with live music, although calls for consistency and healthier options suggest room for improvement. The dining ambiance, especially on the terrace, is well-received for adding to the meal's enjoyment.
Rooms are praised for their spaciousness, modern amenities, and comfort, offering stunning city views. While the decor and functional bathrooms contribute positively, some guests cite maintenance issues and preferences for firmer mattresses. Cleanliness during ongoing renovations remains a mixed topic, but the excellent efforts of the staff counterbalance the temporary dust disruptions.
The staff at Hilton Queretaro earn high praise for their warm and helpful nature, contributing significantly to the overall guest satisfaction. Standouts like Alejandra at the reception exemplify the personal, attentive service that defines the hotel's hospitality, fostering a welcoming and valued atmosphere.
The pool area, highlighted for its warm water and pleasant views, offers relaxation, particularly for families, though improvements such as size increase and consistent service would enhance guest experiences. Bedding at Hilton Queretaro is mostly celebrated for comfort, with plush pillows and mattresses noted despite some variability in size and softness preferences.
Overall, the Hilton Queretaro is recognized for its exceptional service, comfort, and prime location, with renovations hinting at further potential once completed. The hotel's staff play a crucial role in delivering a positive stay, ensuring guests feel valued amidst any minor inconveniences.
Categories
Breakfast at Hilton Queretaro generally receives favorable reviews, with guests enjoying the flavorful and varied buffet, particularly on Sundays with live music, although calls for consistency and healthier options suggest room for improvement. The dining ambiance, especially on the terrace, is well-received for adding to the meal's enjoyment.
Rooms are praised for their spaciousness, modern amenities, and comfort, offering stunning city views. While the decor and functional bathrooms contribute positively, some guests cite maintenance issues and preferences for firmer mattresses. Cleanliness during ongoing renovations remains a mixed topic, but the excellent efforts of the staff counterbalance the temporary dust disruptions.
The staff at Hilton Queretaro earn high praise for their warm and helpful nature, contributing significantly to the overall guest satisfaction. Standouts like Alejandra at the reception exemplify the personal, attentive service that defines the hotel's hospitality, fostering a welcoming and valued atmosphere.
The pool area, highlighted for its warm water and pleasant views, offers relaxation, particularly for families, though improvements such as size increase and consistent service would enhance guest experiences. Bedding at Hilton Queretaro is mostly celebrated for comfort, with plush pillows and mattresses noted despite some variability in size and softness preferences.
Overall, the Hilton Queretaro is recognized for its exceptional service, comfort, and prime location, with renovations hinting at further potential once completed. The hotel's staff play a crucial role in delivering a positive stay, ensuring guests feel valued amidst any minor inconveniences.
Luxury Hotel
Offering modern accommodations and a range of amenities, including a pool and fitness center. Known for its reliable service and comfortable rooms, it caters to both leisure and business travelers seeking a high-end experience.
Hotel near Golf Courses
This hotel is strategically located on Anillo Vial Junipero Serra, providing a short drive and good access to the Club de Golf Juriquilla facilities. It offers a comfortable stay for golfers visiting the area.
Dog Friendly Hotel
Hilton Queretaro is a pet-friendly hotel that offers comfortable accommodations and services for guests traveling with pets.
Hotel with Swimming Pool
This hotel provides a premium experience with a well-maintained pool. The location and service enhance the overall stay.
Outdoor Pool
Business Hotel
This hotel is situated in a business neighborhood and provides access to entertainment venues. It provides amenities and services suitable for business travelers, including meeting spaces and business facilities.
Hotel with Parking
This hotel offers a secure and spacious parking area for guests. Known for its quality service and amenities, it provides a stress-free experience for travelers with their own transportation.
Accessible Hotel
This hotel offers accessible rooms and is wheelchair accessible.
Hotel with Gym
Offers a fitness center that is accessible 24 hours a day. This provides guests with flexibility for their exercise routines.
5-Star Hotel
A well-known 5-star hotel brand offering consistent high standards and amenities. Guests have noted its nice views, contributing to a pleasant and luxurious stay.
Hotel with Outdoor Pool
Hilton Queretaro provides an outdoor pool with free cabanas, sun loungers, and pool umbrellas. The hotel offers free self-parking and is noted for its helpful staff. It is a highly-rated hotel with an outdoor pool.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Nestled in a fantastic, serene spot, the Hilton Queretaro receives high praise for its excellent location. Guests repeatedly highlight the quiet charm of the area, providing a peaceful retreat with stunning views of the city. The hotel's locale offers convenient access to various dining options, making it an ideal choice for those looking to explore local gastronomy. While some visitors note that navigating there can be initially tricky, the strategic positioning proves beneficial for those familiar with the area or using it as a base for specific purposes. Complemented by friendly staff and immaculate cleanliness, the hotel stands out even amid renovations, offering good room quality and value for money. Despite mentions of dated facilities, the overall environment, paired with its prime location, leaves guests with a positive impression.
At Hilton Queretaro, breakfast seems to be a hot topic among guests, with a mix of experiences shaping the overall perception. On the whole, there's high praise for the taste and quality, with delicious food and a varied buffet frequently highlighted. Guests enjoyed the Sunday breakfast, noting its excellent accompaniment by live music, and appreciated the abundant offerings and attentive staff. Dining on the terrace adds a pleasant ambiance to the meal.
However, consistency appears to be an issue. While many found the breakfast tasty and complete, some experienced disappointments, such as cold items and unavailable dishes. The buffet's remodeling added to the dissatisfaction for some, as did occasional delays and service mishaps like missing eggs and desserts. There are calls for more healthy options and inclusion of breakfast in standard reservations.
Overall, when the Hilton Queretaro gets it right, breakfast becomes a highlight thanks to its delightful flavors and variety. Yet, the inconsistency suggests room for improvement to meet the expectations that come with the Hilton brand.
The rooms at Hilton Queretaro are consistently praised for their spaciousness and comfort. Many reviewers appreciated the large, beautifully decorated rooms that offer breathtaking views of the city, especially at night. The beds are highlighted for their comfort, and the general cleanliness is mostly commended. The tasteful decoration and practical, functional bathrooms contribute to a positive stay, enhancing the overall experience.
However, while the rooms provide ample space and offer modern amenities, some guests noted areas needing improvement. A few reviews mentioned issues with maintenance, such as blocked plumbing, leaks, and inadequate lighting. Additionally, some reviewers felt that the mattresses were too soft for their preference, and a few highlighted dissatisfaction with the cleanliness of the bathrooms.
Despite these critiques, the rooms are predominantly described as very good, with the hotel offering a great location and friendly staff, making it a strong choice for those visiting Queretaro.
Hilton Queretaro offers a mix of experiences when it comes to bedding. Many guests praise the beds for being extremely comfortable, emphasizing the quality of the mattresses and pillows. Despite this, there are several remarks about the softness of the mattresses, which may not suit everyone's preference. Some reviewers feel the beds, claimed to be queen size, are smaller than expected, and there are occasional concerns about the condition and cleanliness of the mattresses—some being described as worn out or unclean. Nonetheless, the overall consensus highlights comfort, particularly appreciating the plushness of pillows and bedding. While there's a bit of variability in guest experiences, comfort seems to be the standout feature for many staying at Hilton Queretaro.
Hilton Queretaro presents a mix of impressions from its guests, largely centered around the cleanliness and condition of the hotel amidst ongoing renovations. Many guests praised the cleanliness of the rooms, describing them as clean, spacious, and comfortable. The hotel's newly remodeled facilities also received positive feedback for their excellence. Cleanliness was highlighted as a strong point, with several guests assigning a perfect score to the hotel's efforts in maintaining clean spaces and emphasizing the overall comfort provided.
However, the ongoing renovations at Hilton Queretaro have impacted the guest experience significantly. Many reviews noted the presence of dust due to construction work, affecting areas such as hallways, floors, and the gym. Complaints about dirty facilities, including bathrooms and exterior windows, were frequent, with guests suggesting that the dusty conditions detracted from the overall experience. Guests also remarked on the lack of signage, which caused navigation issues within the hotel, exacerbated by renovation-related disruptions.
Despite these challenges, the kindness of the staff was consistently appreciated, contributing positively to the overall guest experience. The assurance of clean rooms seemed to counterbalance some of the renovation-related inconveniences, offering a hint at the potential excellence of the hotel once renovations are complete.
Hilton Queretaro frequently receives commendation for its exceptional staff, known for their friendliness and attentiveness. Many guests highlight the warm and empathetic nature of the team, who are consistently described as kind and willing to assist from the moment of arrival to departure. Special mention is often made of individuals like Alejandra at the reception, who is noted for her pleasant demeanor and ever-present smile. The staff's excellent service is reflected not only in their hospitality but also in the care they show during interactions, making guests feel valued and well-attended. Although there were instances where service was slow, the overwhelming sentiment from visitors is one of satisfaction with the kind and helpful nature of the personnel. Whether guiding guests through their stay or ensuring needs are promptly met, the staff at Hilton Queretaro plays a substantial role in the positive guest experience, even amidst ongoing renovations.
The pool at Hilton Queretaro has garnered positive feedback for its consistently warm water, which many guests find very pleasant and relaxing. Visitors have also appreciated the good views from the pool area. Staff attention in the vicinity of the pool was noted as friendly and helpful, enhancing the overall experience for families enjoying their stay. However, there are some areas that could use improvement, such as the size of the pool, with some guests wishing it were larger. Additionally, service in the pool area was not always available, and a few guests mentioned the pool water being dirty at times or the pool being under repair. Despite these minor drawbacks, the warm pool remains a highlight for guests, especially those traveling with family or looking for a comfortable place to unwind.
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Location
Breakfast
However, consistency appears to be an issue. While many found the breakfast tasty and complete, some experienced disappointments, such as cold items and unavailable dishes. The buffet's remodeling added to the dissatisfaction for some, as did occasional delays and service mishaps like missing eggs and desserts. There are calls for more healthy options and inclusion of breakfast in standard reservations.
Overall, when the Hilton Queretaro gets it right, breakfast becomes a highlight thanks to its delightful flavors and variety. Yet, the inconsistency suggests room for improvement to meet the expectations that come with the Hilton brand.
Rooms
However, while the rooms provide ample space and offer modern amenities, some guests noted areas needing improvement. A few reviews mentioned issues with maintenance, such as blocked plumbing, leaks, and inadequate lighting. Additionally, some reviewers felt that the mattresses were too soft for their preference, and a few highlighted dissatisfaction with the cleanliness of the bathrooms.
Despite these critiques, the rooms are predominantly described as very good, with the hotel offering a great location and friendly staff, making it a strong choice for those visiting Queretaro.
Beds
Cleanliness
However, the ongoing renovations at Hilton Queretaro have impacted the guest experience significantly. Many reviews noted the presence of dust due to construction work, affecting areas such as hallways, floors, and the gym. Complaints about dirty facilities, including bathrooms and exterior windows, were frequent, with guests suggesting that the dusty conditions detracted from the overall experience. Guests also remarked on the lack of signage, which caused navigation issues within the hotel, exacerbated by renovation-related disruptions.
Despite these challenges, the kindness of the staff was consistently appreciated, contributing positively to the overall guest experience. The assurance of clean rooms seemed to counterbalance some of the renovation-related inconveniences, offering a hint at the potential excellence of the hotel once renovations are complete.
Staff
Pool
Yes, Hilton Queretaro has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Queretaro.
Yes, Hilton Queretaro welcomes dogs.
Yes, parking facilities are available at Hilton Queretaro.
Yes, Hilton Queretaro has a gym.
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