Queretaro, Lateral Autopista Mexico - Queretaro 210520.576969,-100.388564(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Mercury Inn is widely praised by guests for its prime location, offering easy access to the city center and major attractions while providing a quiet retreat. The hotel excels in offering convenience without compromising on comfort, making it an appealing choice for both leisure and business travelers. The ample parking facilities further enhance this convenience, ensuring a hassle-free experience for those with their own transportation.
The dining experiences at Hotel Mercury Inn, especially breakfast, receive high accolades for quality, variety, and attentive service, with the breakfast buffet being a standout feature. While some guests find the pricing slightly high, the overall sentiment is positive, appreciating the food offerings as well worth the cost. Dinner options also earn commendations for delicious meals, generous portions, and the professionalism of the staff, making the restaurant a central perk of the hotel.
The rooms at Hotel Mercury Inn are consistently noted for their spaciousness, cleanliness, and comfort, with guests praising the large beds and high-quality furniture. The friendly and professional staff enhance the overall welcoming atmosphere, contributing significantly to a satisfying stay. Cleanliness throughout the hotel is particularly emphasized, adding to the comfort and appeal of the accommodations.
While the hotel's free WiFi presents some challenges in consistency and reach, particularly in rooms and the restaurant, guests appreciate the complimentary service, although improvements could enhance the experience further. Similarly, the gym is described as small and under-equipped, suggesting potential for upgrades to better serve fitness-oriented guests.
The pool area is praised for its visual appeal and cleanliness despite colder temperatures due to the lack of heating, which impacts its usability at times. Nonetheless, guests often enjoy the refreshing ambiance and attentive service.
Parking at Hotel Mercury Inn is highly rated for its spaciousness, security, and convenience, contributing to the overall positive feedback. While opinions on bedding vary, many guests find comfort in the beds, though some indicate room for improvement in mattress quality and bedding updates.
Overall, Hotel Mercury Inn stands out for its exceptional service, cleanliness, and strategic location, complemented by commendable dining options and inviting accommodations. Though minor improvements could enhance certain amenities, the general consensus suggests that the hotel offers a delightful and comfortable experience, making it a recommended choice for travelers.
Categories
Pool
This hotel is listed as having a pool, providing guests with a convenient amenity for relaxation and recreation.
Outdoor Pool
Gym
This hotel features a fitness center. It provides a convenient option for guests looking to exercise during their stay.
Parking
4 Star
Family
Business
Outdoor Pool
Room Types
King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as pool views. The unit offers 1 bed.
Double Room with Two Double BedsOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as pool views. The unit has 2 beds.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Nestled in a prime spot, Hotel Mercury Inn boasts an exceptional location that garners significant praise from guests. Its strategic positioning offers easy access to the city center, making it convenient for both leisure and business travelers. Many guests commend the hotel for its proximity to major routes, providing seamless connectivity throughout the city. Despite not being situated in the historic hub, the hotel’s location on a main avenue still offers a quiet retreat and makes local attractions easily reachable.
Ample parking facilities at the hotel ensure a hassle-free experience for those bringing their own transportation. A short drive of approximately five to ten minutes takes guests to the city's vibrant heart, while the surrounding areas host a variety of amenities such as restaurants, gyms, and even a pool for relaxation. The hotel also provides spacious and clean rooms, further complementing the desirable location with comfort and convenience.
Overall, Hotel Mercury Inn strikes a promising balance between accessibility, price, and comfort, making it an attractive choice for visitors seeking to explore the city with ease or attend nearby events.
Breakfast
Hotel Mercury Inn offers a breakfast experience that consistently receives praise from its guests for its quality and variety. The breakfast buffet is noted as one of the best in the region, with many guests highlighting its fresh fruit and excellent coffee. The variety in the menu ensures there is something for everyone, and the food is often described as delicious and well-prepared. Service at the hotel’s restaurant is also frequently highlighted for its attentiveness, contributing to the overall pleasant dining experience. Guests appreciate the friendly staff, who go out of their way to support special requests.
While the quality of breakfast is widely commended, some guests find the pricing on the higher side, especially on weekends. There are mentions of the breakfast not being included in the stay, which can contribute to the perception of costliness. Despite these concerns, the overall sentiment remains positive, with many guests deeming the breakfast well worth the price, thanks to the exceptional and varied offerings. The Sunday brunch, in particular, is a standout attraction, recognized for its variety and ability to draw a crowd, though it can become quite busy. For those seeking a top-notch breakfast experience in Mexico, Hotel Mercury Inn showcases a delightful offering that many guests enjoy and recommend.
Dinner
Hotel Mercury Inn's dining experience has garnered positive attention from guests, particularly spotlighting the restaurant's high-quality offerings. The food is often described as delicious and the menu is praised for its variety and excellent flavors at reasonable prices. Guests have found the meals particularly satisfying, with commendations for the generous portions and the buffet options. The restaurant, valued for its dependable service throughout breakfast, lunch, and dinner, earns high marks for both the food and its impressive staff. Service is frequently highlighted as a standout feature, with professional and friendly waiters enhancing the overall dining experience. While there are occasional mentions of slower service and limited dinner hours, the consensus remains favorable, celebrating the restaurant as a central perk of the hotel's accommodation.
Rooms
Hotel Mercury Inn offers guests a delightful stay with its spacious and comfortable rooms. Most reviews highlight the rooms' ample space and cleanliness, complemented by high-quality furniture and appealing decor. Guests consistently note the comfort provided by large beds and fluffy pillows, making it an ideal choice for restful sleep. Moreover, the inclusion of Smart TVs and thoughtful room layouts seem to add to the overall convenience of the stay.
The hotel's location is another advantage, providing easy access to attractions and offering a safe environment, which guests appreciate. The friendliness and politeness of the staff further enhance the welcoming atmosphere of this cozy establishment.
However, some reviews mention occasional issues, such as a musty smell when the air conditioning is off, limited lighting, and certain maintenance concerns. Despite these minor drawbacks, the overall consensus is that Hotel Mercury Inn delivers a pleasant and comfortable experience, making it a noteworthy option for travelers seeking a reliable place to stay.
Beds
Hotel Mercury Inn has garnered varied opinions regarding its bedding, but overall, the beds generally receive positive feedback from guests. Many reviews highlight the beds as very comfortable, with adjectives like super comfy and very spacious being commonly used to describe them. Several guests also appreciate the clean and pleasant-smelling sheets, adding to the comfort level of their stay.
Despite these positive remarks, some guests find fault with the mattresses and pillows, citing issues such as hardness and discomfort that led to restless nights. A few reviews mention the mattresses have worn out or sagged in certain areas, indicating a need for updates. Additionally, there is a mention of bedding being too light and sheets being too worn out, pointing towards a need for improvement in this area.
The general consensus leans towards comfort, though the overall experience may depend on individual preferences and room allocation. While there are some areas for improvement, most guests report a good night's sleep due to comfortable beds and pillows.
Cleanliness
Hotel Mercury Inn has garnered considerable praise for its exceptional cleanliness, reflected across various aspects of the lodging experience. Guests have consistently highlighted the pristine condition of both the rooms and general facilities, emphasizing a high standard of hygiene throughout their stay. Visitors frequently describe the hotel as "very clean" and "comfortable," with comments appreciating the tidiness and well-maintained environment that extends to a clean, spacious room experience.
The service also receives commendations, where careful attention to cleanliness is paired with attentive staff, contributing to an overall satisfying stay. The restaurant matches this cleanliness standard, offering delicious food in a hygienic setting, further enhancing guests' experience. Cost-effectiveness is notable, with cleanliness and quality going hand-in-hand with comfortable accommodations available at competitive rates.
Despite overwhelmingly positive feedback, a few reviews noted isolated cleanliness issues, such as dirty carpets in hallways and occasional bathroom concerns. However, these instances appear to be exceptions rather than the rule, with overall feedback underscoring a commitment to maintaining high cleanliness standards. The mix of clean facilities, hospitable service, and thoughtful amenities makes Hotel Mercury Inn a favorable choice for those seeking a clean, comfortable stay.
Staff
Hotel Mercury Inn consistently garners praise for its dedicated and friendly staff, who are highlighted as a standout feature of the hotel experience. Guests frequently commend the staff for their professionalism, attentiveness, and remarkable courtesy. The level of service is consistently described as excellent, with staff members being particularly attentive to guests' needs. The team is noted for their flexibility, accommodating guests with ease, and providing prompt responses to inquiries or requests.
While most interactions are positive, a few guests suggest improvements, particularly regarding the demeanor of receptionists and some hospitality services like pool amenities. Nevertheless, the restaurant and bar staff receive high marks for their attentiveness and friendliness, adding to the overall dining experience at the hotel.
Many guests appreciate the warm treatment, noting that some staff have been long-serving members of the team, which contributes to a welcoming atmosphere. The management staff also receive praise for their supportive roles, demonstrating an ongoing commitment to customer satisfaction. Despite minor areas for improvement, the overwhelming sentiment suggests that the Hotel Mercury Inn offers a hospitable and inviting experience, driven by its exceptional staff.
Wi-Fi
Hotel Mercury Inn's WiFi receives mixed reviews from guests, highlighting both positive and negative aspects. On the upside, some guests commend the hotel for providing good WiFi with decent speed, particularly in common areas. Positive notes also mention easy and fast connections, as well as good access throughout the facility. However, many guests experience issues with slow and intermittent connections, particularly in rooms and the restaurant. Some express frustration with the internet's overall performance, impacting work and leisure activities. Challenges include WiFi being restricted to common areas, occasional complete outages, and insufficient access for charging devices. While WiFi is complimentary, the overall service quality leaves room for improvement, suggesting the hotel might better match the expectations set by other establishments of similar standard.
Gym
The gym at Hotel Mercury Inn, while present, leaves much to be desired. It is noted as being quite small and under-equipped, with several guests pointing out the absence of basic equipment and necessary maintenance. For example, the treadmills are reportedly out of order, and there is a missing dumbbell that prevents a complete set. The space also lacks proper signals, which may make it difficult for guests to use any electronic fitness devices or streaming options effectively. Overall, the gym could benefit from more attention and upgrades to better serve fitness-conscious guests.
Pool
Hotel Mercury Inn offers a pool experience that garners a mix of impressions from its guests. On a positive note, the pool is frequently described as luxurious, very nice, spacious, and clean, making it visually appealing. However, patrons often comment on the water being extremely cold, as the pool lacks heating, which affects its usability during cooler weather and times of day. Despite the chilly temperature, some guests mentioned retaining enjoyment from the refreshing poolside ambiance. While the cleanliness of the pool is generally praised, there are occasional reports of neglect in maintenance, with broken sunbeds and sporadic issues of water cleanliness being highlighted. Despite these varied experiences, the attentive service at the hotel contributes positively to the overall stay, with room service noted for its efficiency and the staff's kindness consistently enhancing guests' experiences.
Parking
Hotel Mercury Inn offers a commendable parking experience, making it a stress-free aspect of one's stay. The parking lot is ample and spacious, ensuring guests rarely face any issues finding a spot. Security is a priority, with a consistent presence of personnel ensuring vehicles remain safe. The convenience of free parking adds further value, and its efficiency is often highlighted. Although there's no valet service, parking facilities are generally lauded as being very accessible and practical. Some guests suggest the addition of a back door for easier access from the parking area after check-in, but overall, the parking situation at the hotel is highly rated.
4 Star
Hotel Mercury Inn has certainly captured the attention of its guests with its beautiful and comfortable accommodations. The hotel boasts an excellent location that visitors find highly convenient, lending to a seamless and enjoyable stay. What stands out most is the friendly and attentive staff who contribute significantly to the overall experience. Guests have frequently noted the impeccable cleanliness of the premises, adding to the comfort of their stay.
The facilities, particularly the restaurant, receive high praise, with many guests describing the dining experience as excellent. On-site parking is an added convenience that enhances the accessibility of the hotel. Several guests have returned to the Mercury Inn multiple times, reinforcing the recommendation for those considering a visit.
Despite some discrepancies regarding its star rating, many guests still regard it as a good accommodation option, and the hotel continues to receive high recommendations for its overall service and amenities.
FAQ
Yes, Hotel Mercury Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Mercury Inn.
No, Hotel Mercury Inn doesn't allow dogs.
Yes, parking facilities are available at Hotel Mercury Inn.
