Raleigh, 10030 Sellona St35.89557,-78.806377(Show on Map)
9.0
Excellent
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Hyatt House Raleigh/RDU/Brier Creek garners widespread acclaim across a variety of categories, making it a strong contender for travelers seeking a comfortable and convenient stay. Positioned near the RDU airport, this hotel offers the convenience of a free shuttle and is strategically located close to major highways, shopping centers, Brier Creek Mall and numerous dining options. Despite its somewhat secluded location, the hotel remains easily accessible and offers a peaceful, family-oriented atmosphere enriched by amenities such as ample parking, a dog park and a fire pit.
Guests frequently praise the hotel's breakfast offerings, which include a complimentary buffet with an omelet bar and a diverse selection of hot, fresh choices. This service not only saves money but also provides a satisfying start to the day with options that cater to various tastes. Although there is room for improvement in variety and seating arrangements, the breakfast experience is largely positive.
Dinner at the Hyatt House receives mixed reviews. While the friendly staff and social environment enhance the dining experience, the menu options are somewhat limited and there have been instances of running out of certain beverages. Despite these limitations, the excellent customer service and inviting bar area leave a favorable impression.
The rooms are a highlight, noted for their spaciousness, modern decor and cleanliness. Guests appreciate the comfortable beds, well-maintained bathrooms and the availability of kitchenettes, making it suitable for both short and extended stays. While there are occasional issues such as slight odors or isolated cleanliness lapses, the overall quality of the accommodations is highly regarded.
Immaculate cleanliness extends throughout the hotel's public areas and private rooms, contributing to a fresh and updated aesthetic. The staff's friendliness, professionalism and helpfulness are consistently lauded with specific members mentioned for exceptional service. Minor setbacks, such as rare unhelpful interactions, are overshadowed by the overwhelmingly positive guest experiences.
WiFi at the Hyatt House yields a mixed bag of reviews. While some guests find the connection fast and reliable, others report inconsistent service. The gym facilities, however, are well-received for their ample space, good-quality equipment and 24/7 availability, complementing the indoor pool, which is appreciated for its cleanliness and modern appeal despite its limited hours and sometimes cooler temperature.
Parking is ample and convenient with guests appreciating the free parking, although a few wish for more handicap spots. Finally, the beds are predominantly regarded as comfortable and spacious, although opinions on firmness do vary.
Overall, the Hyatt House Raleigh/RDU/Brier Creek delivers a commendable three-star experience with great value, solid amenities and a noteworthy focus on cleanliness and guest service, making it a favored choice for travelers in the Raleigh area.
Categories
Sustainability Journey
As a Hyatt property, this hotel adheres to Hyatt's global environmental strategy. This strategy includes efforts in energy efficiency, water conservation, and waste management across its portfolio.
Family
Features spacious suites with full kitchens, catering to families who prefer to cook their own meals. Complimentary breakfast and evening socials are offered. The location is convenient to the airport and Brier Creek shopping and dining.
Dog Friendly
This hotel is a pet-friendly option in the Brier Creek area. It provides amenities suitable for longer stays, which can be advantageous for guests traveling with pets.
Pool
The hotel features an outdoor pool. It also offers suite-style accommodations with kitchens, free breakfast, and a convenient location near the airport.
Indoor Pool
3 Star
This hotel offers suite-style accommodations with kitchen facilities, catering to guests seeking a home-like experience. It's well-suited for extended stays and offers amenities such as free breakfast and social evenings.
Indoor Pool
The hotel provides an indoor pool for guests to enjoy. An outdoor fire pit is also available, offering a pleasant area to gather near the pool facilities.
Business
Gym
Honeymoon
Room Types
King Studio Suite with Kitchen and Sofa BedThis room features a flat-screen TV with cable channels. A kitchenette is provided as well. Guests will enjoy the comfort of a furnished seating area.
King RoomThis room features a flat-screen TV with cable channels. A kitchenette is provided as well. Guests will enjoy the comfort of a furnished seating area.
One-Bedroom King Suite with Sofa Bed and KitchenThis room features a flat-screen TV with cable channels. A kitchenette is provided as well. Guests will enjoy the comfort of a furnished seating area.
One Bedroom Kitchen Suite with Two Queen Beds and Sofa BedThis room features a flat-screen TV with cable channels. A kitchenette is provided as well. Guests will enjoy the comfort of a furnished seating area.
Specialty Queen RoomThis room is larger than the standard suite and features a flat-screen TV with cable channels. A kitchenette is provided as well. Guests will enjoy the comfort of a furnished seating area.
Guest Reviews
9.0
Excellent
Review Summaries
Location
The Hyatt House Raleigh/Rdu/Brier Creek boasts an ideal location that has garnered widespread acclaim from its guests. Positioned close to the RDU airport with the convenience of a free shuttle, it offers easy access for travelers. The location is consistently described as perfect, great and very good, serving a peaceful and quiet atmosphere while remaining near key highways and major roads for convenient travel.
The hotel is situated in a somewhat secluded yet easily accessible area, providing proximity to major attractions in Raleigh, Chapel Hill and Durham. It's particularly noted for being near shopping centers, Brier Creek Mall and an array of excellent food spots, making it an optimal choice for those desiring diverse dining and shopping experiences. Despite being remote, the property is within a short drive to various locations, including a shopping area that has everything guests might need.
The atmosphere at Hyatt House Raleigh is described as clean, comfortable and well-maintained, particularly in the lobby area. This quiet, family-oriented location is minutes away from everything, making it perfect for those visiting family, heading to a clinic or on a short trip. The hotel also features ample parking and amenities such as a dog park and a fire pit, adding to its appeal.
While it could be more central and may require personal transport or rideshare services for some activities, the overall accessibility and convenience are highly praised. Guests found navigating the area straightforward, having the benefit of being close to multiple attractions and essential locations. The Hyatt House Raleigh/Rdu/Brier Creek is thus a top choice for its blend of seclusion, accessibility and nearness to essential amenities.
Breakfast
Situated close to the airport, the Hyatt House Raleigh/Rdu/Brier Creek provides a breakfast experience that guests seem to largely appreciate. Most reviews highlight the breakfast as good, great or amazing, noting a satisfying variety of choices. The complimentary breakfast offers an omelet bar and hot, fresh options, which many guests found delicious and convenient. The breakfast buffet stands out for saving travelers money while keeping selections plentiful and consistently stocked.
The veggie omelets receive special mention with some guests appreciating the family-like treatment from the staff. Cleanliness and deliciousness are recurring themes, though there were a few mentions of certain items being too salty or occasionally cold. While the breakfast options largely pleased, several guests suggested the need for more variety and rotating menu items.
Despite some critiques, such as limited seating and a setup that could get overcrowded, the overall sentiment leans positive. The assortment includes healthy and fresh choices, making it a thoughtful start to the day for most guests at this conveniently located, spacious and inviting hotel.
Dinner
Set within the welcoming confines of the Hyatt House Raleigh/Rdu/Brier Creek, the dining experience leaves mixed impressions. Patrons appreciate the presence of a nice bar downstairs, perfect for a night cap and the friendly bartender enhances the experience. However, the restaurant offerings are fairly basic with limited options in the evening and it's noted that they occasionally run out of several liquors and beer. Guests also highlight the excellent staff and customer service, which elevates the overall dining experience despite the limitations. The property's social atmosphere is well-received, though more breakfast options and improved kitchen appliances for self-cooking would be beneficial. Overall, while the dining facilities have room for improvement, they are complemented by the commendable service and social vivacity of the property.
Rooms
The Hyatt House Raleigh/RDU/Brier Creek receives consistent praise for its spacious and well-appointed rooms, catering well to both short and longer stays. Many guests highlight the rooms' generous size, comfortable layouts and modern decor, finding them to be clean and comfortable. Suites, in particular, are described as large and nicely designed, often equipped with practical kitchenettes, ideal for preparing meals.
Reviewers commend the cleanliness of the rooms, which are often described as spotless and tidily maintained. The beds and showers receive positive mentions for their comfort and size. Additionally, the rooms are said to be quiet and conducive to a restful stay.
Guests appreciate the modern amenities provided, including the kitchens, which are considered good for extended stays. The hotel’s overall facilities, including the pool and bar area with outside seating, also receive positive nods.
While the majority of feedback is favorable, there are a few areas of concern. Some guests mentioned issues like a slight odor, occasional pet fees and limited kitchen services in the evening. A few isolated incidents of cleanliness issues were noted, such as ants in the bathroom and kitchenette or stains on sheets and glassware.
In summary, the Hyatt House Raleigh/RDU/Brier Creek offers spacious, clean and well-equipped rooms with modern amenities that make it a comfortable choice for travelers, despite some minor issues encountered by a few guests.
Beds
Visitors to the Hyatt House Raleigh/RDU/Brier Creek have predominantly praised the comfort of the beds, contributing significantly to their overall stay satisfaction. Most guests found the bedding clean, fresh and high-end, highlighting the soft sheets and fluffy pillows that enhanced their sleep experience. The beds were often described as spacious and super comfortable with several mentions of king and queen-sized options providing ample room and luxurious comfort.
However, opinions on the firmness of the beds varied; while many appreciated the supportive and comfy mattresses, a few guests felt that some beds were either too firm or not as soft as they preferred. A minor number of reviews noted discomfort due to older, rutted or sinking mattresses and there were isolated mentions of cleanliness issues. Despite these occasional drawbacks, the overwhelming consensus points towards the hotel offering a restful and pleasant sleeping environment, characterized by comfortable and well-maintained beds.
Cleanliness
Hyatt House Raleigh/Rdu/Brier Creek stands out predominantly for its exceptional cleanliness, as emphasized by multiple guest reviews. Visitors frequently mention that both the rooms and the overall property are spotless, modern and well-maintained. The immaculate condition of the entire hotel, from the hallways and elevators to the lobby and pool area, has left a strong impression on guests. Many reviews highlight the hotel's fresh and updated look, reinforcing its appealing aesthetic.
Cleanliness extends to both public areas and private rooms with frequent mentions of the clean and comfortable accommodations. Guests appreciate that rooms are ready upon arrival, spacious and detailed in their upkeep. The staff also contributes positively, being described as nice, helpful and welcoming, which complements the clean environment.
However, while the hotel excels in many areas, there are occasional lapses in cleanliness and maintenance. Issues like overflowing trash cans near the elevators, slow elevator service and minor lapses in room cleanliness such as hairballs and insufficient pool towel availability were noted. The pet cleaning fee is also considered high by some guests.
Despite these minor drawbacks, the overall consensus is that Hyatt House Raleigh/Rdu/Brier Creek provides a highly satisfactory stay with a remarkable emphasis on cleanliness and modern comfort, making it a recommended option for travelers seeking a pristine and comfortable lodging experience.
Staff
The staff at Hyatt House Raleigh/RDU/Brier Creek receive consistently high praise from guests. Reviewers emphasize the friendliness, helpfulness and professionalism of the team. Front desk staff are frequently highlighted for their accommodating nature and warm service with many guests noting that their questions and requests were handled effectively. The bartenders and night attendants also earned accolades for being knowledgeable, flexible and courteous.
Several guests appreciated the courteous service and accommodating attitude of the entire staff, from the check-in process to day-to-day interactions. The manager and specific staff members like Mrs. DiSi and D.D Zhang, along with Junious Jones, were recognized for going above and beyond in their roles. The property itself is well-maintained with clean units and a great location, enhancing the overall guest experience.
However, there are a few mentions of less satisfactory interactions, such as a receptionist's attitude being described as demeaning and another instance where the front desk was deemed unhelpful. Despite these occasional negatives, the overwhelming sentiment from guests is one of satisfaction with the attentive, friendly and professional service provided by the hotel's staff.
Wi-Fi
The Hyatt House Raleigh/Rdu/Brier Creek generally offers a range of experiences with its WiFi according to guest reviews. Some visitors found the WiFi to be good, fast and reliable with a few describing it as the best connection they had experienced. The complementary WiFi service was appreciated by many with mentions of strong and decent connections that adequately met the needs for leisure activities. However, there were also accounts of inconsistent service with several reports of spotty and weak WiFi connections. Some guests faced significant challenges, including instances where the WiFi did not work at all for extended periods or struggled to stay connected. The lack of a secure WiFi option for sensitive work also raised concerns. Overall, while many guests had a positive experience, the reliability of the WiFi seems to vary, potentially affecting those who require a stable and secure connection.
Gym
The Hyatt House Raleigh/Rdu/Brier Creek has received positive remarks for its gym facilities. Guests frequently highlight that the gym is nice, well-equipped and clean with many commenting on the quality of the equipment available. The gym is described as having ample space with very good quality machines that are well-maintained and in working condition. The 24/7 availability of the gym is also a notable feature that guests appreciate. Several reviewers mention that the gym meets basic needs and is of a perfect size, contributing to an overall satisfactory fitness experience. Additionally, the fact that it's paired with an indoor pool adds to the appeal. While there are a few mentions of the gym being small or basic, the overall consensus is that it is a great and convenient facility for travelers looking to maintain their fitness routine.
Pool
At Hyatt House Raleigh/RDU/Brier Creek, the indoor pool receives consistent praise for its cleanliness and overall appeal. Guests love the modern and well-kept pool area, describing it as both luxurious and enjoyable. The pool's size is generally appreciated, being deemed a good fit for the hotel's atmosphere with some guests noting it could be slightly bigger.
The indoor pool is also highlighted for being a great addition to the fitness amenities, creating a quiet and peaceful spot to unwind. However, some guests mentioned that the pool's temperature can be on the cooler side, which contrasts with its designation as a heated pool.
Timing seems to be a minor inconvenience for some, as the pool doesn't open until 11 a.m. and it closes at 8 p.m., which has led to comments about wishing for extended hours. Despite this, the overall sentiment remains positive with guests finding the pool area enjoyable and a great highlight of their stay.
Parking
The Hyatt House Raleigh/Rdu/Brier Creek offers a generally positive parking experience for its guests. Visitors frequently mentioned the ample availability of parking spaces with many describing the parking facilities as plentiful, convenient and easy to navigate. Free parking is a notable perk, ensuring that guests do not incur additional expenses during their stay. Despite occasional mentions of tight spaces and a need for more handicap spots, the overall sentiment leans towards satisfaction. The parking area is considered good and nice, catering well to the needs of the majority of guests. There is no valet parking service, but the ease of finding a spot and the availability of parking nearby make up for it.
3 Star
The Hyatt House Raleigh/RDU/Brier Creek is a solid option for those seeking a three-star hotel experience. It offers great value with nice amenities and polite staff that make the stay pleasant. The hotel is well-maintained and the rooms are clean, fitting well within the expectations for a three-star accommodation. Guests appreciated the standard three-star layout and the basic amenities provided, noting that the overall quality is commendable for its classification.
The facilities are nicely maintained, offering good hospitality and excellent outdoor units. While some felt it needed a bit more to push beyond average, others highlighted it as a great three-star hotel that's definitely worth returning to. It stands out as a reasonable and decent choice for travelers, maintaining a good balance of comfort and budget.
Moreover, it features primitive dog-friendly units, making it a convenient option for those traveling with pets. Overall, guests agree that it is a good value stay, meeting the expectations set forth for a three-star hotel.
Business
Hyatt House Raleigh/Rdu/Brier Creek stands out as a quintessential business hotel, praised for its convenience for business travelers. The hotel offers a conference room equipped with meeting facilities, catering well to the needs of business clientele. Its location is noted as being particularly convenient for business travel, making it a suitable choice for business trips. Additionally, the staff has been highlighted for their pleasant service, enhancing the overall business-friendly ambiance of the hotel.
Indoor Pool
The indoor pool at Hyatt House Raleigh/Rdu/Brier Creek is widely praised by guests for its cleanliness and maintenance. Visitors frequently describe the pool as nice, friendly and amazing, highlighting its heated feature which adds to the overall experience. The pool’s flawless upkeep and well-maintained condition are noteworthy, ensuring that it remains an enjoyable amenity for hotel guests. Although there are a few mentions of it being just okay, the majority of reviews reflect a very positive sentiment, underscoring its value as a great addition to the hotel’s offerings.
Dog Friendly
The Hyatt House Raleigh/Rdu/Brier Creek is frequently praised for being a dog-friendly establishment. Guests appreciate that dogs are welcome and state that the hotel accommodates pets with all necessary facilities. The staff is noted for being amazing and attentive, ensuring that any issues, such as dog barking, are promptly addressed to maintain a quiet environment.
Despite the general positive reception, some guests mentioned a high pet fee and encountered pet hair on the couch. Additionally, while the hotel welcomes pets warmly and offers a pet cleaning service, it does not provide specific amenities for dogs, which some visitors found disappointing.
However, the overall consensus indicates that the Hyatt House Raleigh/Rdu/Brier Creek is a satisfactory choice for travelers looking for a pet-friendly stay.
FAQ
Yes, Hyatt House Raleigh/Rdu/Brier Creek has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hyatt House Raleigh/Rdu/Brier Creek.
Yes, Hyatt House Raleigh/Rdu/Brier Creek welcomes dogs.
No, parking facilities aren't available at Hyatt House Raleigh/Rdu/Brier Creek.
Yes, Hyatt House Raleigh/Rdu/Brier Creek has a gym.
