Excelsior Palace Portofino Coast

Rapallo , , Via San Michele Di Pagana 8 (Show on Map)


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Info The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviewsOverall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
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Categories
Hotel with Infinity Pool
The hotel boats a second outdoor infinity pool, opened in summer 2015.

Beachfront Hotel
Excelsior Palace Hotel boasts a spectacular position near Rapallo bay and features a Beach Club equipped with terraces overlooking the crystal blue sea. Those terraces offer sunbeds and umbrellas where guests can lie down and relax while admiring the spectacular view, or even access the sea for a swim. Luxurious and unique, this hotel is certain to make every guest's experience unforgettable.

Family Friendly Hotel
The hotel offers some rooms that can accommodate up to 3 guests. Children's television networks are readily provided for families and babysitting services are available at an additional charge so you can relax easy by the infinity pool with panoramic views knowing that everyone is taken care of. Distract yourself and the family from busy life through the off-site horse-riding, snorkelling, canoeing, tennis and biking.

Business Hotel
Excelsior Palace Hotel has 9 conference rooms, and upon request can book a taxi or a private transfert, both at charge, from/to the airport.

Hotel with Parking
There is a free parking in front of the hotel entrance (not bookable, on first come first served basis) or 3 garages at euro 16 per day.

EV charging stations  

Self parking or valet parking?
Self-parking: Guests find a parking space on their own.
Answers last updated by our editors

Hotel with EV Charging Stations

Luxury Hotel

Hotel near Golf Courses

Historic Hotel

Hotel near The Beach

Hotel for Honeymoon

Hotel with Spa

Dog Friendly Hotel
Do you accept dogs in all rooms?
Yes
Is there an extra charge?
Yes, € 10 per night
Should the dog owner notify you before checking in?
Yes
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Romantic Hotel

Hotel with Swimming Pool

Infinity Pool    Panoramic View Pool    Outdoor Pool  

Number of pools 3

Pool 1 information:

Name of the pool: Indoor Pool
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Hotel with Free Wi-Fi

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types
Classic Double Room This air-conditioned room comes with free WiFi and a satellite TV. The private bathroom includes luxurious bathrobes and slippers. The room includes free access to the wellness centre and free access to the beach club from June to September. This room cannot accommodate extra beds nor cots, and it does not have sea views.

Superior Double Room This air-conditioned room comes with free WiFi. Some rooms have a small balcony and some have partial view of Rapallo Bay. The room includes free access to the wellness centre and free access to the beach club from June to September.

Junior Suite with Sea View This spacious Junior Suite offers a view either of Rapallo Bay or the Portofino Coast, free WiFi, and a bow window. The room includes free access to the wellness centre and free access to the beach club from June to September.

Suite with Sea View This spacious suite offers a furnished balcony with panoramic views of the Portofino Gulf or of Rapallo Bay, a living area with a TV and free WiFi. The room includes free access to the wellness centre and free access to the beach club from June to September.

Exclusive Double Room Featuring a balcony with views of Portofino Gulf or Rapallo Bay, this spacious room features free WiFi and en suite bathroom. The room includes free access to the wellness centre and free access to the beach club from June to September.

Standard Double or Twin Room Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.

Superior Double or Twin Room Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 2 beds.

About Excelsior Palace Portofino Coast
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Guest Reviews
9.0
Excellent
Location
If you're looking for a hotel with a fantastic view and an unbeatable location, look no further than the Excelsior Palace Portofino Coast. The hotel is situated right on the water with breathtaking views of the bay, Rapallo and Portofino. Many guests comment on the hotel's quiet atmosphere despite its proximity to the road and appreciate the direct access to the beach and pool area through a tunnel. In addition to its ideal location, the hotel's historic charm and preservation also receive high praise. Visitors report the breakfast is also a highlight of their stay. Whether you're looking to explore Rapallo or venture to nearby Portofino, this hotel is the perfect place to stay.

Breakfast
The breakfast at Excelsior Palace Portofino Coast is a standout for most guests with many describing it as top-notch, exceptional and fantastic. The buffet is plentiful and well-curated with diverse quality products. The beautiful dining room adds to the overall experience. While a few guests mention some areas where improvement could be made, such as adding more fruit juices or vegetable options, the majority agree that the breakfast is satisfying and rich. However, the breakfast area can be a bit cramped during peak hours, leading to guests having to wait in line for a table. Some negative comments criticize the absence of certain breakfast items or staff behavior, but these seem to be rare occurrences or just individual experiences. Overall, the breakfast at Excelsior Palace Portofino Coast is in line with a hotel of its caliber and is enjoyable for most guests.

Rooms
The Excelsior Palace Portofino Coast boasts excellent rooms that provide guests with a comfortable space during their stay. Many guests commented on the comfortable beds and spaciousness of the rooms. The breathtaking views of the bay can be admired from the rooms facing the sea. Some guests enjoyed the balconies and the decor of the rooms, which were curate, refined and elegant. The cleanliness and decor quality were also appreciated, as well as the size of the suite and the bathroom and the amenities provided. The hotel provides spacious and luminous spaces and some guests were satisfied with the room service and the excellent cleanliness. Some rooms were a bit outdated, but still comfortable and with all the necessary amenities. Despite some minor complaints like small rooms, old structure or lack of coffee machines, many guests were pleased with their room and the overall atmosphere of the palace.

Beds
The beds at Excelsior Palace Portofino Coast have impressed the guests with their comfort, size and quality of sleep. Many have praised the luxurious and well-maintained bedding, attesting to the attention given even to the smallest details. Some have described the beds as "immensely" comfortable, while others have used the term "heerlijke" - meaning delightful in Dutch. Despite a few isolated incidents of damaged headboards or unwanted hair, the beds have overwhelmingly received positive comments for their high level of comfort. Guests have enjoyed a peaceful and restful night's sleep, making their stay truly enjoyable.

Cleanliness
Guests of Excelsior Palace Portofino Coast were impressed with the cleanliness of the hotel, particularly noting the tidiness of the bathrooms and the hotel overall. While a few guests found small issues such as finding hairs in their bed or noticing minor imperfections, the overwhelming majority praised the staff for their dedication to keeping the hotel spotless. Some guests suggested that the hotel could use some updating, but overall, visitors enjoyed their clean and welcoming stays.

Staff
The staff at the Excelsior Palace Portofino Coast hotel are truly remarkable, according to guest reviews. The team is consistently described as friendly, helpful and attentive with many mentioning specific team members by name. The concierge, receptionists and baggage handlers all go above and beyond to ensure guests have an unforgettable experience. Many guests also praise the multilingual staff, who are comfortable speaking languages such as French and Italian. Guests rave about the professionalism and courtesy they receive from the front desk with several comments about the staff being "at their service" and "always available" to help. The hotel's personal touch is appreciated with a special mention going to the reception staff who welcomed guests warmly and provided helpful information throughout their stay. The staff's kindness is highlighted with several guests emphasizing the extraordinary lengths that staff went to in order to make them feel comfortable. From the moment guests arrive to the moment they leave, the staff at Excelsior Palace Portofino Coast are dedicated to ensuring that every guest has a wonderful stay.

Spa
The spa at Excelsior Palace Portofino Coast has received mixed feedback from guests. While some have praised the spa's location, restaurant and heated pool, others report disappointment or inconvenience due to partial accessibility or temporary closure. However, a standout positive review mentions an excellent massage given by Sava, while another guest appreciated the attentive staff and relaxing atmosphere. It's worth noting that some guests have encountered closures or service disruptions due to ongoing renovations or maintenance work. If you're planning to visit and prioritize using the hotel's spa facilities, it may be worth checking ahead to ensure they are available during your stay.

Pool
The Excelsior Palace Portofino Coast boasts an amazing pool that overlooks the sea. Guests rave about the heated outdoor pool, which maintains a comfortable temperature even on the coldest days. The infinity pool is a favorite among many with stunning views of the Gulf. Though there were some comments about the temperature of the water not quite being up to standard, overall, the pool receives high praise. Some guests enjoyed breakfast or buffets by the pool, while others appreciated the pool area's bar. The internal heated pool, sauna and Turkish bath were unfortunately closed during some guests' stays, but there are still plenty of options for swimming and relaxing. The hotel location itself is fantastic with the pool located right by the ocean. However, the beach club's space was limited. Despite this, the pool and view still come highly recommended.

Beach
Excelsior Palace Portofino Coast boasts a great location right by the beachfront with beach club access and a private pool area linked by a convenient tunnel. Guests can enjoy stunning views of the sea from their rooms and appreciate the hotel's fantastic position. The magnificent beach club is a perfect spot for guests to relax and enjoy the sun and sand. Indeed, a spectacular place to unwind and indulge in blissful seaside vacation.

Parking
If you're planning a road trip to the stunning Portofino Coast and worry about where to park your car, Excelsior Palace Portofino Coast has got you covered. The hotel offers free parking, including a hotel-owned garage that makes it very convenient for guests. Guests praise the ample free parking in front of the hotel and express their relief about the guaranteed parking space as it can be tough to find parking in the entire area. The parking service is convenient and guests regularly mention that everything is perfectly fine in this regard. However, it should be noted that one guest complained about being charged extra for parking, which is something to keep in mind. Overall, if you're on a road trip to the Portofino Coast and searching for a hotel that offers free and convenient parking, Excelsior Palace Portofino Coast should be on your list.

5 Star
If you want to experience a true five-star stay, Excelsior Palace Portofino Coast is the perfect destination. With exceptional service from the friendly reception staff, your stay will be one to remember. The facilities and services are superb, ensuring you have a comfortable and memorable vacation. Although the hotel may show its age, it is still very well managed and the rooms are simply perfect. While the double bed might not be the most comfortable, the hotel is definitely up to a five-star standard. You'll leave with an unforgettable and positive impression of this luxurious hotel.

Luxury
When it comes to luxury, look no further than the Excelsior Palace Portofino Coast. This wonderful hotel truly lives up to its Palace title with guests describing it as a "splendide" and "eccellente" destination full of history and elegance. The attention to detail is impeccable, whether you're admiring the "luxury furniture" or taking in the "romantik pur" ambiance. Even those who noted that the hotel is "somewhat in the years" still highlighted the well-maintained nature of the property. And don't forget the stunning location right on the water - this is truly a "superbe palace sur la mer." Everything is "topissime" at this high-class hotel and it's sure to be an "étape exceptionnelle" on your travels.


Yes, Excelsior Palace Portofino Coast has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Excelsior Palace Portofino Coast.

Yes, Excelsior Palace Portofino Coast welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Excelsior Palace Portofino Coast. For more information, read the answers to the Parking questionnaire

Yes, Excelsior Palace Portofino Coast has a gym.
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