The Holiday Inn Luton South - M1, Junction 9, an IHG Hotel is a conveniently located lodging option for travellers with easy access to the airport and motorway. While the breakfast received mixed reviews, the leisure facilities, including the swimming pool, were praised for their cleanliness. The staff were friendly and helpful, although some guests had negative experiences with certain staff members. The rooms were spacious but outdated with some in need of upgrades and better maintenance. The hotel's cleanliness also received mixed reviews with some guests finding the rooms and facilities to be very clean and tidy, while others reported dirty and poorly maintained rooms. Overall, the hotel could benefit from some modernisation and improvements, but it offers a comfortable stay at a reasonable price.
Hampton by Hilton Luton Airport offers a blend of convenience, comfort and quality service, making it a favored choice for travelers, especially those with flights from Luton Airport. Its strategic location is a significant advantage, providing easy access to the airport, train station and DART shuttle service, thus easing the commute for early or late travelers and those planning trips into Central London. Despite its proximity to the airport, the hotel ensures a quiet stay thanks to effective soundproofing.
The breakfast experience is particularly well-received with guests appreciating the extensive, high-quality selection of hot and cold options that cater to various dietary preferences. The early breakfast start time and the availability of breakfast bags for those on the go add to its appeal. Dinner receives mixed reviews; while some find it satisfactory and convenient, others suggest improvements in menu variety and food quality.
The rooms are generally praised for their spaciousness, cleanliness and modern amenities. Guests appreciate the comfortable beds and well-maintained facilities. Minor criticisms include occasional issues with temperature control, small TVs and some signs of wear and tear. The cleanliness throughout the hotel is consistently high with guests highlighting the spotless rooms and public areas.
Staff at the Hampton by Hilton Luton Airport are commended for their friendliness, efficiency and professionalism, making guests feel welcome and well-cared for. Specific staff members receive special mention for their exceptional service, enhancing the overall guest experience.
The free Wi-Fi is reliable and appreciated by guests, ensuring a stable internet connection. The gym, while minimal, is adequate for maintaining a fitness routine, though some equipment may require maintenance. Parking is convenient but incurs an additional fee, which some guests find slightly expensive.
Families find the hotel accommodating with spacious family rooms and a welcoming atmosphere. The staff's helpfulness further contributes to a positive family experience. Bed comfort receives mostly positive feedback, although there are occasional comments about squeaky or overly firm mattresses.
With a commendable three-star rating, Hampton by Hilton Luton Airport offers good value for money, especially for budget-conscious travelers. Its facilities and service quality align well with its rating, making it a reliable choice for both leisure and business stays. Business travelers, in particular, benefit from the hotel's amenities, including a business center and ample working spaces. Overall, the hotel meets the needs of travelers seeking a comfortable, convenient and efficient stay near Luton Airport.
Holiday Inn London Luton Airport by IHG, is praised for its prime location, just a short walk from Luton Airport. This convenience is a major draw for travelers, particularly those with early or late flights. The hotel's close proximity to public transportation and effective soundproofing enhance the overall comfort of the stay. Cleanliness and friendly service contribute significantly to a pleasant experience, making it a preferred choice for transit travelers.
The hotel provides an exceptional breakfast service starting as early as 3:30 am, catering well to guests with early departures. The variety and quality of the offerings, which include options for diverse dietary needs, receive high marks. The takeaway breakfast option is also appreciated. Although some guests noted occasional issues with replenishment, overall satisfaction with breakfast is high.
Dinner experiences, however, are mixed. While many guests enjoy the good quality pub food and value for money, others find the food quality inconsistent and sometimes overpriced. Slow service and occasional issues with food preparation detract from the dining experience for some guests.
Rooms at the hotel are lauded for their cleanliness, comfort and modern amenities. The effective sound insulation ensures a restful stay and comfortable beds and strong WiFi add to the appeal. However, some guests find the rooms small, especially for larger families and note occasional issues with bathroom amenities and heating.
The hotel is consistently praised for its high standards of cleanliness with well-maintained rooms and facilities contributing to a pleasant environment. Exemplary staff service is another standout feature with guests frequently highlighting the friendliness and helpfulness of the team across all areas of the hotel.
Guests also appreciate the reliable and user-friendly WiFi. Although there are occasional connectivity issues, the majority of reviews commend the internet service. The gym facilities receive positive comments for being well-equipped and accessible, despite their small size.
Parking options at the hotel are convenient, although there are mixed feelings about the cost. Some guests find the parking fees reasonable, while others feel they are not adequately communicated and add an unwelcome expense. The availability of EV charging points is a notable convenience, although accessing these can be somewhat challenging.
For families, the hotel provides a friendly environment with attentive staff and engaging activities for children. However, room size can be a limiting factor for comfort during extended stays.
Overall, Holiday Inn London Luton Airport by IHG, offers a convenient, clean and friendly stay particularly suited to travelers needing quick access to Luton Airport. While there are a few areas for improvement, the positive aspects significantly enhance the guest experience.