Holiday Inn London Luton Airport by IHG

Luton 51.87619500, -0.38336700 , Airport Way (Show on Map)
8.2
Very Good


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Summary of reviewsHoliday Inn London Luton Airport by IHG, is praised for its prime location, just a short walk from Luton Airport. This convenience is a major draw for travelers, particularly those with early or late flights. The hotel's close proximity to public transportation and effective soundproofing enhance the overall comfort of the stay. Cleanliness and friendly service contribute significantly to a pleasant experience, making it a preferred choice for transit travelers.

The hotel provides an exceptional breakfast service starting as early as 3:30 am, catering well to guests with early departures. The variety and quality of the offerings, which include options for diverse dietary needs, receive high marks. The takeaway breakfast option is also appreciated. Although some guests noted occasional issues with replenishment, overall satisfaction with breakfast is high.

Dinner experiences, however, are mixed. While many guests enjoy the good quality pub food and value for money, others find the food quality inconsistent and sometimes overpriced. Slow service and occasional issues with food preparation detract from the dining experience for some guests.

Rooms at the hotel are lauded for their cleanliness, comfort and modern amenities. The effective sound insulation ensures a restful stay and comfortable beds and strong WiFi add to the appeal. However, some guests find the rooms small, especially for larger families and note occasional issues with bathroom amenities and heating.

The hotel is consistently praised for its high standards of cleanliness with well-maintained rooms and facilities contributing to a pleasant environment. Exemplary staff service is another standout feature with guests frequently highlighting the friendliness and helpfulness of the team across all areas of the hotel.

Guests also appreciate the reliable and user-friendly WiFi. Although there are occasional connectivity issues, the majority of reviews commend the internet service. The gym facilities receive positive comments for being well-equipped and accessible, despite their small size.

Parking options at the hotel are convenient, although there are mixed feelings about the cost. Some guests find the parking fees reasonable, while others feel they are not adequately communicated and add an unwelcome expense. The availability of EV charging points is a notable convenience, although accessing these can be somewhat challenging.

For families, the hotel provides a friendly environment with attentive staff and engaging activities for children. However, room size can be a limiting factor for comfort during extended stays.

Overall, Holiday Inn London Luton Airport by IHG, offers a convenient, clean and friendly stay particularly suited to travelers needing quick access to Luton Airport. While there are a few areas for improvement, the positive aspects significantly enhance the guest experience.
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Family Friendly Hotel
This hotel offers family-friendly accommodations and is located close to the airport. Select rooms have sofa beds, perfect for families. There is also a restaurant and bar on site.

Business Hotel
The Holiday Inn London Luton Airport offers several meeting rooms that can host up to 50 delegates at a time. Rooms feature high-speed WIFI, natural daylight, individually adjustable air conditioning, state-of-the-art wireless ClickShare data connectivity, 60-inch LED screens, LCD projector and 80-inch drop down screen.

Hotel with Parking
The Holiday Inn offers parking facilities and is located near Luton Airport. It provides a convenient option for travelers needing parking and easy airport access. The hotel is a short distance from the airport terminal.

EV charging stations  


Accessible Hotel
This hotel is listed as wheelchair accessible and is situated within a 10-minute walk of the London Luton Airport terminal.

Hotel with Gym
This Holiday Inn offers a fitness center and is conveniently located a 10-minute walk from the London Luton Airport terminal. The fitness center is open 24 hours a day.

Hotel with EV Charging Stations
The hotel is equipped with 2 electric car charging points operating on the Pod Point network. Each point provides up to 7kW charging speed via Type 2 sockets, offering convenient and moderately fast charging for guests.

3-Star Hotel
Situated a 10-minute walk from the airport terminal, this hotel offers a 24-hour bar, a fitness center, and a restaurant. It's a convenient option for travelers looking for amenities and proximity to the airport.

Room Types
Standard Room This twin/double room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels.

Premium Room This twin/double room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels.

Standard Double Room with Sofa Bed This double room with sofa bed features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels.

Standard Twin Room This twin room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels.

Premium Twin Room - Accessible This twin with disability access features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels. Extras include a roll in shower.

Premium Twin Room This twin room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels. Bathrobes, free water, snacks and executive toiletries are also provided.

Standard Double Room This double room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels.

Premium Double Room This double room features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels. Bathrobes, free water, snacks and executive toiletries are also provided.

Double Room - Disability Access Roll in Shower/Non-Smoking This double room with disability access features air-conditioning, tea/coffee making facilities and a flat-screen TV with cable channels. Extras include a roll in shower.

Standard Family Room Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room features air conditioning, a tea and coffee maker, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit offers 2 beds.

Guest Reviews
8.2
Very Good
Location
Holiday Inn London Luton Airport is highly regarded for its exceptional proximity to Luton Airport, making it an ideal choice for travelers with early or late flights. The hotel is described as just a short, convenient walk from the airport with many guests noting a distance of around 10 minutes on foot and some even mentioning a 5-minute walk. This convenient location eliminates the need for lengthy transfers and the abundance of walking access points is frequently highlighted.

Additionally, the hotel’s closeness to the airport ensures ease of access to public transportation with bus stops and the train station situated nearby. Despite its proximity, the hotel is soundproofed well enough that guests are not disturbed by airplane noise, which adds to the overall comfort of their stay.

Guests also appreciate the hotel's cleanliness and the friendly service provided by the staff, reinforcing the overall positive experience associated with staying so near the airport. This location is especially beneficial for those needing a quick overnight stay before an early flight or arriving late, ensuring minimal travel hassles. The convenience of the hotel’s location plays a significant role in making it a preferred choice for travelers transiting through Luton Airport.

Breakfast
Holiday Inn London Luton Airport offers a commendable breakfast experience that guests have found to be both varied and high-quality. With early breakfast services starting as early as 3:30 am, it's well-suited for travelers catching early flights. Many guests emphasize the ample selection available with both hot and cold options, including continental and English breakfast items. The inclusion of fresh vegetables, gluten-free bread and a variety of options for vegans and vegetarians demonstrates the hotel's attention to diverse dietary needs.

Reviewers often describe the breakfast as delicious, superb and fantastic, noting that it is a great value for money, especially when included in the room rate. The breakfast buffet is frequently highlighted for its completeness and variety and the staff's friendliness and attentiveness further enhance the dining experience.

Despite some occasional critiques about the quality and replenishment of certain items, which were sometimes found to be basic or not promptly refilled, the overall sentiment is overwhelmingly positive. Guests appreciate the convenience of takeaway breakfast options for early departures and the ability to enjoy a hearty meal before starting their travel day.

In summary, the breakfast at Holiday Inn London Luton Airport is a standout feature that generally meets or exceeds guest expectations, offering a substantial and satisfying start to the day.

Dinner
Guests at the Holiday Inn London Luton Airport have shared mixed feedback about the dinner experience. On the positive side, many guests found the restaurant inviting and were pleased with the good quality pub food. Dishes like nachos, soups and burgers were often highlighted as tasty with some even praising the authentic fish and chips and healthy kids’ meal options. The budget menu, which offers good value for money and the well-cooked dishes were also appreciated. Diners who arrived late were still accommodated, which was another plus. The friendly and attentive staff contributed to a positive dining atmosphere for many.

However, not all experiences were positive. Some guests were dissatisfied with the food, describing it as tasteless, basic or even inedible at times. Slow service and understaffing issues were frequently noted and a few diners felt the food was overpriced for its quality. Reheated and microwaved meals disappointed several visitors and instances of cold food were reported. While some enjoyed their meals, others felt the restaurant did not meet their expectations, leading to a mixed overall impression of the hotel's dining options.

Rooms
The rooms at Holiday Inn London Luton Airport by IHG, generally receive positive feedback for their cleanliness and comfort. A significant number of guests mention the rooms being clean, spacious and well-equipped, meeting the basic needs for a short stay. Many rooms are described as cozy and quiet with modern amenities, ensuring a good night's rest.

The sound insulation in the rooms appears to be effective as guests do not report airport noise intrusions. Comfort is further enhanced by features like comfortable beds and strong WiFi connectivity. Numerous reviews indicate that the rooms were well-organized and tidy, contributing to an overall pleasant atmosphere.

However, there are some recurring issues highlighted by guests. A common concern is the size of the rooms, which many found to be quite small, particularly for families or groups of three or more people. Several reviews also mention the absence of certain facilities such as refrigerators and in a few cases, the room heating system was not functional.

The bathrooms received mixed feedback with some issues noted regarding cleanliness, lack of ventilation and missing amenities like toilet brushes. Despite some minor inconveniences, the majority of guests found the rooms to be comfortable and satisfactory for short stays, making the hotel a reliable option for those needing accommodation near Luton Airport.

Beds
Holiday Inn London Luton Airport features beds that receive mixed reviews from guests. On the positive side, numerous reviewers emphasize the comfort of the beds, describing them as cozy, comfortable and perfect for a restful night's sleep. Many guests also note the clean and tidy bedding, enhancing their overall experience. The hotel offers various types of beds, including single, twin and king-size options with several guests highlighting the large and plush beds as particularly comfortable.

However, several reviews mention that the beds can be quite small, often described as too narrow or not spacious enough for two adults. Some guests found the beds and mattresses to be too hard, leading to discomfort during the night. Additionally, the sofa beds do not fare well in reviews with several guests finding them lumpy and uncomfortable.

Overall, while many guests appreciate the clean and comfortable beds at the Holiday Inn London Luton Airport, the size and firmness of the beds may not be suitable for everyone. It might be worth considering these factors when booking a stay at this hotel.

Cleanliness
Holiday Inn London Luton Airport by IHG, consistently impresses guests with its high standards of cleanliness. The rooms are praised for being clean and tidy with many noting that they are well-organized and comfortable. Bathrooms, sheets and facilities are frequently highlighted for their spotless presentation. Guests appreciate the modern and well-maintained environment, as well as the refreshing and comfortable atmosphere throughout the hotel. Despite minor issues with occasional cleaning oversights, the overall sentiment is that the hotel stands out for its impeccable cleanliness, making it an excellent choice for those prioritizing hygiene and comfort in their stay.

Staff
The Holiday Inn London Luton Airport by IHG, boasts an exceptional team that consistently garners high praise from its guests for their friendliness and helpfulness. Numerous reviews highlight the staff as friendly, welcoming and extremely accommodating. Many guests specifically mention the reception staff for being particularly polite, professional and efficient, making check-in and check-out processes smooth and enjoyable.

The bar and restaurant staff also receive commendations for their attentiveness and courteous service, enhancing the dining experience. Several staff members, like Joshua, are frequently acknowledged for their exceptional customer service and professional demeanor. Reviews indicate that the personnel are always willing to go the extra mile, whether providing detailed information, assisting with boarding passes or engaging warmly with children.

Guests repeatedly remark that the staff’s positive attitude and willingness to help significantly contribute to a pleasant stay. Even though there are a few mentions of less favorable encounters, the overwhelming majority of feedback celebrates the staff as the hotel's standout feature, creating a welcoming atmosphere that leaves a lasting impression on its visitors.

Wi-Fi
The WiFi at the Holiday Inn London Luton Airport by IHG, generally receives positive feedback from guests, highlighting its reliability and ease of access. Many guests appreciated the strong and stable WiFi signal both in their rooms and in public areas. The internet speed was commonly deemed acceptable and worked well for various online activities. Guests often encountered no problems with the WiFi, describing it as easy to connect to and consistently functional.

While the majority of reviews suggest a satisfactory experience, a few guests did report issues such as connectivity problems in specific rooms and instances where the WiFi did not work with the provided code. Some also mentioned difficulties in using certain services like WhatsApp due to connectivity issues. However, these negative comments were less frequent compared to the positive remarks about the WiFi being good, great and even excellent.

Overall, the WiFi service at this hotel appears to meet the needs of most guests, providing a robust and user-friendly internet connection essential for a pleasant stay.

Gym
The Holiday Inn London Luton Airport by IHG, features a gym that many guests found to be brilliant and well-equipped. Described mostly as a small or mini gym, it still managed to impress with its range of new equipment and 24/7 accessibility. Although some noted that the gym is adequate in size, the fitness facilities were appreciated by those who used them. There were mentions of the gym being occasionally closed, but overall, guests seemed happy with their experience, finding it a convenient and functional space for their workout needs.

Parking
The Holiday Inn London Luton Airport offers a range of parking options, including onsite and private parking facilities, which guests have found to be very convenient. Many appreciated the good parking options and availability, emphasizing it was easy to park at the hotel. Some reviews noted the added benefit of car parking availability for the duration of their holiday, contributing to a hassle-free travel experience.

However, there were mixed feelings about the costs associated with parking. While some found the parking well-priced and affordable, others pointed out that parking is not included in the room price and characterized the parking fees as expensive with rates mentioned at £11 per night. Additionally, guests indicated that the extra charges for parking were not always clearly communicated and felt that the transparency around the costs could be improved.

There were also comments about the tightness of the parking spaces, suggesting that maneuvering a vehicle could sometimes be challenging and limited disabled parking spaces were noted. Despite these concerns, the overall sentiment towards the parking facilities was positive with many highlighting that it played a crucial role in their travel convenience.

EV charging stations
Holiday Inn London Luton Airport by IHG, offers convenient facilities for electric vehicle owners, featuring EV charging points that many guests found very useful. The hotel's provision of free car charging in the carpark has been particularly well-received. Although accessing the EV charging stations can be a bit challenging for some, the presence of these facilities near the airport has been appreciated by travelers. Additionally, some guests noted that while EV charging is available, there were issues with the USB sockets in the lobby, which did not work. Nonetheless, the overall sentiment towards the hotel's EV charging amenities is positive with many highlighting it as a helpful and significant feature.

Family
Holiday Inn London Luton Airport by IHG, offers a family-friendly experience with several positive aspects for guests traveling with children. Staff members are noted for their friendliness and exceptional support, often going out of their way to engage with and even spoil the younger guests. Activities for kids, such as puzzles, contribute to a generally child-friendly atmosphere.

The convenience of EV charging points and the hotel's proximity to the airport add to its appeal for families on the go. While the rooms are generally well-equipped and comfortable for brief layovers, many reviews highlight issues with the size of the family rooms. These are often described as too small for families, making stays less comfortable, particularly for more extended visits. Some family rooms can feel cramped, especially when accommodating more than three people or including a cot for babies.

Despite some drawbacks concerning room size and occasional discomfort for children due to bedding, the hotel maintains a pleasant, family-friendly environment. The proximity to the airport makes it a practical choice for those needing a convenient overnight stay before or after a flight. However, for families seeking more spacious accommodations or planning a longer stay, alternative options might be worth considering.

3 Star
Holiday Inn London Luton Airport by IHG, offers a solid three-star experience, making it a practical choice for those traveling through Luton Airport. Its prime location near the airport is both convenient and a major selling point. The hotel maintains a good standard of cleanliness and tidiness, which is consistent with the typical high standards of the Holiday Inn brand.

Overall, the hotel is considered to provide good value for money, particularly for short stays. The rooms are clean and cozy, aligning well with typical three-star business class accommodations. The amenities and facilities meet the expected three-star criteria, although some guests found them basic and in need of an upgrade.

Guests have noted that the staff is friendly, inviting and welcoming, contributing positively to the overall atmosphere of the hotel. The breakfast service is effective, adding to the convenience for travelers.

While some aspects, such as occasional maintenance issues and the lack of hot water, have been pointed out, the hotel's welcoming environment and consistent performance year after year seem to overshadow these shortcomings. However, a few guests felt that the hotel was slightly expensive for the offerings it provided and hoped for an enhancement in its three-star amenities.

In summary, Holiday Inn London Luton Airport fits well within the three-star category, meeting the general expectations for comfort, cleanliness and service with mostly positive feedback from guests, making it a reliable option for airport travelers.

Business
Holiday Inn London Luton Airport by IHG, offers a range of facilities and services tailored to meet the needs of business travelers. The hotel is business-friendly with dedicated working areas in the lobby and rooms equipped with writing desks and ample sockets for various devices, ensuring a productive stay. For those flying in for meetings or conferences, the hotel's location is conveniently close to the airport, making travel effortless.

Business facilities include excellent meeting and conference rooms, access to an executive floor for additional perks and business services such as the option to print boarding passes and process invoices directly for companies. The staff is noted for being professional and friendly, adding to the overall convenience and efficiency of a business stay.

The accommodation is deemed convenient with a good balance of price and value. The hotel provides a restful environment, thanks to its quiet rooms and effective air-conditioning, which allows for a comfortable stay. With these features, Holiday Inn London Luton Airport presents itself as a practical choice for business travelers aiming for convenience and efficiency.

Accessible
The Holiday Inn London Luton Airport, an IHG Hotel, offers a generally accessible option for travelers seeking convenience near the airport. The hotel's location is highly praised for its proximity, making it a perfect choice for a short stay or for those with mobility issues, though a brief taxi ride may be required due to the challenging footpaths and the lack of adequate pavements.

Rooms at the hotel are noted for being clean and comfortable with specific mention of accessible options and clean bathrooms. However, some reviews mentioned limited facilities and issues such as an inoperative extractor fan in the bathroom and the inability to open room windows.

While the hotel is within an easy walking distance from Luton airport and there is a free bus available, certain guests found the walk, which can take around 20 minutes, to be less than ideal, especially with luggage and in the absence of proper pavements. Limited parking also posed a challenge for some visitors.

Overall, the hotel is commendable for its convenient location and accessibility, but guests are advised to prepare for a potentially challenging walk from the airport or consider the affordable metered taxi option.


No, Holiday Inn London Luton Airport by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn London Luton Airport by IHG.

No, Holiday Inn London Luton Airport by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn London Luton Airport by IHG.

Yes, Holiday Inn London Luton Airport by IHG has a gym.

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