Extended Stay America Suites - Richmond - Hilltop Mall
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Summary of reviewsExtended Stay America Suites - Richmond - Hilltop Mall is praised for its strategic location, nestled in a quiet neighborhood yet conveniently close to major freeways, dining, shopping, and entertainment options like a nearby mall and movie theater. This proximity makes it an ideal spot for travelers and visitors attending local events. The hotel offers peace and tranquility despite being near bustling thoroughfares, combining accessibility with a restful environment.
The hotel provides a complimentary grab-and-go breakfast featuring items like coffee, tea, oatmeal, granola bars, mini muffins, and protein bars. While the breakfast selection might not include hot meals, many guests appreciate its convenience, especially when needing a quick bite before heading out.
Accommodations at the hotel are often highlighted for their cleanliness, spaciousness, and affordability. The rooms come equipped with comfortable beds and climate control, creating a welcoming atmosphere for guests. The inclusion of a mini-kitchen with a refrigerator, microwave, and sink is especially valued, catering to those on longer stays or who prefer preparing their own meals. While some minor maintenance issues and occasional noise disturbances have been noted, the overall room experience is positive, enhanced by quick and efficient check-ins and check-outs.
Cleanliness is a consistent theme across reviews, with guests frequently mentioning neat and well-maintained rooms, clean bathrooms, and functional kitchen areas. The courteous and professional staff further contribute to a pleasant atmosphere, enhancing guests' overall experiences.
Guests repeatedly commend the hotel staff for their friendliness, professionalism, and dedication. The front desk staff, including individuals like Amanda, Leslie, Kenny, and Cody, receive special mention for their exceptional service, making guests feel at home and accommodating their needs. The management team is also lauded for creating a positive environment that reflects in the staff's attentive and helpful nature.
While opinions on bed comfort vary, with many guests finding them very comfortable, some note issues with bed size and security. Nevertheless, the hotel is known for being generous with supplies, adding to the overall positive experience. Overall, Extended Stay America Suites - Richmond - Hilltop Mall is recognized as a clean, convenient, and welcoming option for visitors seeking affordability and comfort in Richmond.
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The hotel provides a complimentary grab-and-go breakfast featuring items like coffee, tea, oatmeal, granola bars, mini muffins, and protein bars. While the breakfast selection might not include hot meals, many guests appreciate its convenience, especially when needing a quick bite before heading out.
Accommodations at the hotel are often highlighted for their cleanliness, spaciousness, and affordability. The rooms come equipped with comfortable beds and climate control, creating a welcoming atmosphere for guests. The inclusion of a mini-kitchen with a refrigerator, microwave, and sink is especially valued, catering to those on longer stays or who prefer preparing their own meals. While some minor maintenance issues and occasional noise disturbances have been noted, the overall room experience is positive, enhanced by quick and efficient check-ins and check-outs.
Cleanliness is a consistent theme across reviews, with guests frequently mentioning neat and well-maintained rooms, clean bathrooms, and functional kitchen areas. The courteous and professional staff further contribute to a pleasant atmosphere, enhancing guests' overall experiences.
Guests repeatedly commend the hotel staff for their friendliness, professionalism, and dedication. The front desk staff, including individuals like Amanda, Leslie, Kenny, and Cody, receive special mention for their exceptional service, making guests feel at home and accommodating their needs. The management team is also lauded for creating a positive environment that reflects in the staff's attentive and helpful nature.
While opinions on bed comfort vary, with many guests finding them very comfortable, some note issues with bed size and security. Nevertheless, the hotel is known for being generous with supplies, adding to the overall positive experience. Overall, Extended Stay America Suites - Richmond - Hilltop Mall is recognized as a clean, convenient, and welcoming option for visitors seeking affordability and comfort in Richmond.
Dog Friendly Hotel
This hotel is pet friendly.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Nestled in a quiet neighborhood, Extended Stay America Suites - Richmond - Hilltop Mall boasts a convenient and excellent location. Guests consistently appreciate the proximity to freeways, making it an easily accessible spot for both travelers and those visiting nearby attractions. The area is peppered with an array of dining and shopping options, including a mall and a Walmart nearby, providing plenty of choices for meals and essentials. Its central location ensures guests are close to their activities and events, making it a practical choice for visitors. The nearby movie theater and restaurants add to the convenience, while the friendly staff and clean accommodations enhance the overall experience. Despite being near major thoroughfares, the hotel offers a peaceful stay, allowing for a perfect blend of accessibility and tranquility.
Nestled in the vicinity of Richmond, Extended Stay America Suites - Hilltop Mall offers a complimentary breakfast that caters to guests on the go. While the breakfast lineup may not embrace hot meal offerings, it features a selection designed for convenience, including coffee, tea, oatmeal packets, granola bars, mini muffins, and protein bars. Some guests found this grab-and-go breakfast to be a welcome addition during their stay, acknowledging it as a convenient aspect of Extended Stay Hotels. Though opinions vary on the variety and substance of the breakfast, there is a sense of appreciation for the free provision, regardless of its simplicity. The breakfast suits those looking for a quick bite before stepping out for the day.
Located near the Hilltop Mall in Richmond, Extended Stay America Suites offers a pragmatic stay, with guests often citing its affordability and convenience. The rooms are largely applauded for being clean and spacious, offering a welcoming environment upon arrival. Featuring comfortable beds and climate control, the accommodations are described as fitting guests' needs with ease. One of the standout features is the mini-kitchen in each room, allowing guests to prepare their own meals with amenities like a refrigerator, microwave, and sink proving quite handy. The full kitchen setup is especially appreciated for longer stays or those who prefer to cook.
Guests consistently highlight the friendliness and courtesy of the staff, which contributes positively to the overall experience at the hotel. Despite occasional noise disturbances and minor maintenance issues, the rooms generally provide a decent space for rest after a busy day. Quick check-ins and check-outs facilitated by the efficient staff are an added bonus for those seeking a smooth experience.
While the establishment excels in cleanliness and comfort, some reviews note areas needing improvement, such as ensuring all amenities are present and functional and managing noise levels. Overall, for those seeking convenience and affordability in Richmond, Extended Stay America Suites is noted as a solid option.
Nestled in the Richmond area, Extended Stay America Suites - Richmond - Hilltop Mall offers a mixed experience regarding the comfort of its beds. Many guests found the beds to be quite comfortable and highlighted them as a favorite aspect of their stay, describing the sleeping experience as one of the most comfortable they've ever had. The words comfortable and great often pop up in their descriptions. On the other hand, some guests reported dissatisfaction, mentioning issues with the bed size and lack of adequate security to the floor, which detracted from the overall comfort. Despite the differing opinions on the beds, the hotel is noted for being generous with supplies, adding a positive touch to the stay.
When visiting the Extended Stay America Suites in Richmond near Hilltop Mall, many guests highlight the property’s dedication to cleanliness and the friendliness of the staff. From the moment of arrival, the hotel often impresses with neat and orderly rooms that appear well-maintained. Visitors consistently find their accommodations large enough and comfortable, with clean bathrooms and functional kitchen areas. This focus on cleanliness extends to the property as a whole, contributing to a pleasant atmosphere further enhanced by the courteous and professional staff. Although some areas, like the carpets and hallways, may occasionally fall short of this standard, many guests appreciate the continuity of clean rooms and welcoming service throughout their stay. Even with some mixed feedback, the hotel's positioning as a clean and convenient choice in Richmond remains a frequent highlight among its visitors.
At the Extended Stay America Suites in Richmond near Hilltop Mall, guests consistently highlight the amiable and welcoming nature of the staff. Numerous reviewers praise the friendliness and professionalism demonstrated by various team members, including specific mentions of individuals like front desk agents Amanda, Leslie, Kenny, and Cody, who significantly enhanced their stays with their courteous service. Guests often note that many staff members, including Yani, Stacy, and Jazmine, show true dedication and are genuinely accommodating to guest needs.
The management team also receives accolades for being kind and attentive, fostering an environment where staff members provide excellent service. Guests appreciate how the staff members strive to make visitors feel at home, accommodate busy schedules, and ensure a pleasant experience by addressing requests promptly. While the hotel occasionally reports isolated incidents of less favorable interactions with particular staff members, the overall sentiment reflects a team that significantly contributes to a welcoming and friendly atmosphere. The clean and well-maintained lobby and the strategic efforts by both management and front-line staff ensure that guests often leave with positive impressions of their stay.
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Location
Breakfast
Rooms
Guests consistently highlight the friendliness and courtesy of the staff, which contributes positively to the overall experience at the hotel. Despite occasional noise disturbances and minor maintenance issues, the rooms generally provide a decent space for rest after a busy day. Quick check-ins and check-outs facilitated by the efficient staff are an added bonus for those seeking a smooth experience.
While the establishment excels in cleanliness and comfort, some reviews note areas needing improvement, such as ensuring all amenities are present and functional and managing noise levels. Overall, for those seeking convenience and affordability in Richmond, Extended Stay America Suites is noted as a solid option.
Beds
Cleanliness
Staff
The management team also receives accolades for being kind and attentive, fostering an environment where staff members provide excellent service. Guests appreciate how the staff members strive to make visitors feel at home, accommodate busy schedules, and ensure a pleasant experience by addressing requests promptly. While the hotel occasionally reports isolated incidents of less favorable interactions with particular staff members, the overall sentiment reflects a team that significantly contributes to a welcoming and friendly atmosphere. The clean and well-maintained lobby and the strategic efforts by both management and front-line staff ensure that guests often leave with positive impressions of their stay.
No, Extended Stay America Suites - Richmond - Hilltop Mall doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Richmond - Hilltop Mall.
Yes, Extended Stay America Suites - Richmond - Hilltop Mall welcomes dogs.
No, parking facilities aren't available at Extended Stay America Suites - Richmond - Hilltop Mall.
No, Extended Stay America Suites - Richmond - Hilltop Mall doesn't have a gym.
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