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Summary of reviewsThe Hotel Holiday Inn Express Madrid-Rivas by IHG, receives accolades for its strategic location, making it particularly ideal for road travelers and families visiting nearby attractions like Parque Warner. Situated near major highways and public transportation, it offers easy access to Madrid's city center, the airport, shopping centers and dining areas. The quiet and private surroundings provide a peaceful stay and ample free parking enhances convenience.
The breakfast offerings are generally praised for their variety and freshness with gluten-free options available for celiac guests, though some guests note a lack of hot food options and occasional crowding. While the hotel does not serve dinner, its proximity to a shopping center and local restaurants makes dining out convenient.
The rooms are highlighted for their cleanliness, spaciousness and practicality with many guests appreciating the family-friendly aspects, despite some comments on noise and the need for maintenance in certain areas. Cleanliness remains a strong point, consistently praised along with the hotel's well-maintained facilities and friendly, professional staff.
Family travelers find the hotel accommodating, especially with amenities that cater to children and tickets available for Warner Park. Although some family rooms may feel cramped, the overall comfort and value, coupled with a peaceful environment, make it a favored choice for families.
WiFi services receive mixed reviews with some guests enjoying high-speed, reliable connections while others face issues with speed and connectivity. The comfort of the hotel beds garners largely positive feedback, assuring a restful stay despite occasional inconsistencies with sofa beds.
As a three-star establishment, the hotel stands out for its comfort, cleanliness and good value for money. While improvements could be made, particularly in breakfast variety and room maintenance, guests frequently recommend it for its affordability and satisfactory facilities. Accessibility features and convenient parking make it an excellent choice for both disabled guests and those traveling by car.
Overall, Hotel Holiday Inn Express Madrid-Rivas is celebrated for its strategic location, cleanliness, friendly staff and family-friendly amenities, making it a reliable, comfortable and cost-effective option for travelers near Madrid. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Room Types
Standard Queen Room with Sofa BedThis room has a double bed and a sofa bed.
Standard Room with Free BreakfastThis functional room offers 1 double bed and a sofa bed. It features a work desk, a TV and a private bathroom with a hairdryer.
Standard Twin Room with Free Breakfast - Smoking
Standard Twin Room with Free Breakfast
Guest Reviews
8.1
Very Good
Location
Hotel Holiday Inn Express Madrid-Rivas is praised for its strategic location, particularly suited for road travelers and families planning to visit nearby attractions such as Parque Warner. The hotel is conveniently situated near major highways, offering easy access to the city center of Madrid, the airport and various local shopping centers and restaurants. This makes it an excellent choice for those looking to avoid the hustle and bustle of Madrid's traffic while still being in close proximity to key destinations.
Guests frequently highlight the hotel's accessibility, noting that it is straightforward to find from the main roads and benefits from ample, free parking. The location’s close proximity to public transportation, including buses and the subway, ensures that guests can reach the city center within approximately 20 minutes, making it a practical option for those wishing to explore Madrid without driving into the city.
Despite being placed in a seemingly industrial area, the hotel is described as quiet and private, perfect for a peaceful stay. It uniquely caters to varied needs, from layovers and quick one-night stays to extended family trips, especially with the Warner Park being just a short drive away.
The surrounding area offers a range of dining and shopping options, making it convenient for guests to enjoy their stay without traveling far. Additionally, the hotel's proximity to key venues like the National School of Civil Protection and the Warner Bros. Park underscores its suitability for both business and leisure travelers.
Overall, while some guests mention its distance from the central parts of Madrid, the strategic positioning close to main roads and public transport, coupled with free parking, makes it an excellent choice for travelers looking for comfort, convenience and accessibility.
Breakfast
The breakfast offerings at Hotel Holiday Inn Express Madrid-Rivas by IHG, have received a mixed response from guests. While the breakfast is frequently described as "very good," "delicious," "plentiful," and "varied," indicating a satisfying experience for many, there are notable concerns. Guests appreciate the variety and quality of the buffet, highlighting fresh options, pastries and even gluten-free selections for celiac guests. The breakfast is often cited as good value for money with special mentions of the friendly and helpful staff in the breakfast lounge.
However, some guests found the breakfast to be "scarce," "weak," and lacking in variety, particularly in terms of hot food options and vegetables. Complaints about repetitive offerings, low-quality products, particularly drinks and pastries, were also noted. Crowding and organization issues during peak times were commonly mentioned, causing inconvenience and long waits. Despite the inclusion of breakfast in the room price being a valued detail, improvements in the selection and quality would likely enhance the overall guest experience.
Dinner
The Holiday Inn Express Madrid-Rivas stands out with its beautiful restaurant atmosphere, offering a pleasant space to enjoy a morning meal. However, it is important to note that the hotel itself does not provide dinner options or an evening meal service. Fortunately, guests have the convenience of enjoying a coffee or a drink in the hotel's bar during the evening, as well as the advantage of its proximity to a shopping center and various restaurants. This makes it easy for guests to dine nearby comfortably with a range of dining options just a short distance away. The hotel's location near leisure activities and dining venues enhances the overall experience for those looking to explore and enjoy the local area during their stay.
Rooms
The rooms at Hotel Holiday Inn Express Madrid-Rivas by IHG, offer a generally comfortable experience for guests, marked by the cleanliness and spaciousness appreciated in many reviews. Visitors often highlight the comfort and practical aspects of the rooms, which are described as cozy, functional and well-equipped for short stays. The rooms provide ample space, particularly praised in family rooms and come with features like large bathrooms with bathtubs and showers and an array of necessary amenities. However, the hotel does face some recurring criticisms, including issues with noise from external sources and adjoining rooms, occasional maintenance problems and the lack of refrigerators or proper ventilation in some rooms.
Many families found the rooms small for groups of four, but still sufficient for a short stay. Noise from adjacent areas and the absence of soundproofing sometimes disrupted guests, affecting the sleeping quality. The cleanliness of the rooms, daily maintenance and overall condition often receive positive remarks, though some guests experienced musty smells, inconsistent heating or air conditioning and occasional cleanliness oversights like tobacco smells or hair on towels.
The comfort of the beds and the good facilities ensure a restful stay for many with special mentions of accommodating staff and disability-friendly rooms. The breakfast included adds further value, enhancing the overall guest experience. Nonetheless, certain reviews point out the need for better maintenance and more attention to room details to fully meet the guests' expectations.
Beds
Hotel Holiday Inn Express Madrid-Rivas by IHG, offers a mixed experience when it comes to the comfort of its beds. Many guests have positively highlighted the comfort of the double beds, often noting that the beds and pillows are very comfortable, providing a delightful quality of rest. The rooms themselves are described as comfortable and practical, equipped with spacious and excellent beds that ensure a tranquil stay.
However, there are mentions of some inconsistencies with a few guests reporting uncomfortable experiences with the sofa beds and occasionally receiving twin beds instead of the requested double. Despite these occasional issues, the vast majority of guests found the main beds to be very comfortable with firm yet pleasant pillows and high-quality bedding contributing to an overall enjoyable sleeping environment. Some guests did note minor issues with the firmness of pillows and mattresses, but these comments were in the minority.
In summary, while the sofa beds and occasional bed assignment issues might be a minor drawback, the main beds at Hotel Holiday Inn Express Madrid-Rivas generally provide a comfortable and restful experience with many guests praising the superb bed comfort and quality bedding.
Cleanliness
Hotel Holiday Inn Express Madrid-Rivas impresses travelers with its exceptional cleanliness. Many guests highlight the hotel's immaculate rooms and overall clean environment, leading to a comfortable and pleasant stay. The hotel maintains high standards of hygiene with consistently clean linens, towels and facilities that are well-maintained. Reviewers frequently commend the bright, neat and organized spaces within the hotel, from the rooms to shared areas.
Staff members receive positive remarks for their role in ensuring a clean atmosphere, contributing to the hotel's welcoming vibe. Guests also appreciate the balance between cleanliness and comfort, noting the spacious and clean rooms equipped for family stays. Visitors consistently find the hotel's cleanliness to be top-notch with many describing it as impeccable.
However, a few reviews note minor issues such as occasional musty smells and areas like the bathroom that could benefit from more thorough cleaning. Despite these isolated incidents, the overall sentiment remains overwhelmingly positive with many guests recommending the hotel for its cleanliness, friendly staff and good location near the highway exit.
In summary, Hotel Holiday Inn Express Madrid-Rivas stands out for its impressive cleanliness and well-kept premises, making it a reliable choice for travelers seeking a hygienic and comfortable stay.
Staff
The guest reviews highlight the outstanding quality and welcoming nature of the staff at Hotel Holiday Inn Express Madrid-Rivas by IHG. Visitors consistently praised the friendliness, helpfulness and professionalism displayed by the team. From the 24-hour reception to the cleaning staff, employees were noted to be kind, attentive and proactive in assisting guests. Despite a few isolated mentions of poor service, the majority of feedback emphasized the staff's cooperative and efficient approach, making guests feel at home and well-cared for. Additionally, the reception staff received particular commendation for their professionalism and promptness in handling check-ins and addressing issues, contributing to an overall positive customer service experience at the hotel.
Wi-Fi
At the Hotel Holiday Inn Express Madrid-Rivas by IHG, guests have shared mixed experiences regarding the WiFi services. Many appreciated the high-speed, reliable and well-functioning WiFi, highlighting its usefulness for their needs. Fast reconnection and free WiFi have also been noted as positives. However, some guests encountered significant issues, including slow, unreliable and sometimes completely non-functional WiFi. Complaints about weak signals, intermittent connections and compatibility problems with Apple devices suggest that the WiFi experience can vary greatly. Despite these setbacks, the consistent mention of high-speed and excellent WiFi by a portion of reviewers indicates that while improvements are needed, there are instances where the WiFi service meets or even exceeds expectations.
Family
The Holiday Inn Express Madrid-Rivas, an IHG Hotel, emerges as a prime choice for families looking to enjoy a comfortable and convenient stay in Madrid. The hotel is widely recognized for being family-friendly with many guests praising its suitability for families of four. The location is ideal, especially for those aiming to visit Warner Park, as the hotel offers tickets to the amusement park, making it an appealing option for a family getaway.
Family rooms, while reportedly a bit cramped by some, are noted for their overall comfort, featuring sofa beds that are a practical addition. The hotel ensures a peaceful environment, which is appreciated by guests traveling with children of different ages, including multi-generational family groups. Despite the room size concerns, the value offered, especially given the comprehensive amenities and inclusive breakfast, is seen as a major plus.
The hotel provides good facilities tailored for family stays, such as a convenient breakfast space and a quiet neighborhood setting. The professional and accommodating staff enhance the overall experience, addressing special requests like late check-outs. Despite the busy atmosphere, the hotel maintains a family-friendly vibe that many guests recommend.
For families looking for a short, comfortable stay, particularly with plans to visit Warner Bros Park, the Holiday Inn Express Madrid-Rivas offers great value and convenience. The blend of a peaceful, family-oriented atmosphere and essential facilities makes it a solid choice for travelers with children.
3 Star
Hotel Holiday Inn Express Madrid-Rivas by IHG, is a comfortable and clean three-star accommodation that offers good value for money. Guests frequently mention the hotel’s pleasant atmosphere with cozy and clean rooms that are both practical and functional. The breakfast, included in the stay, often receives praise for its variety and convenience, though some suggest that it could be improved to better meet three-star standards.
The staff are noted to be very friendly and helpful, ensuring that everything is well-organized to minimize wait times. However, the hotel's location is quite far from Madrid city center, making it necessary to have a car or rely on nearby bus services, which can take approximately 15-20 minutes to reach the city.
While the hotel is considered modest, it is deemed perfect for its star rating with guests highlighting its affordability and satisfactory facilities. The bathrooms could benefit from renovation and some amenities like face soap and toothbrushes are lacking. Despite these minor drawbacks, many find the hotel to exceed expectations for a three-star establishment, even suggesting it serves as a model for other hotels in its category.
Overall, Hotel Holiday Inn Express Madrid-Rivas stands out for its good price-quality relationship and comfortable, clean accommodations, making it a recommended choice for travelers seeking a cost-effective stay near Madrid.
Accessible
Hotel Holiday Inn Express Madrid-Rivas, an IHG Hotel, garners positive feedback for its accessibility features, catering well to guests with disabilities. The hotel boasts an adapted shower and rooms specifically designed for individuals with disabilities, enhancing the overall comfort and usability. Situated conveniently on the city bypass, the location is easily reachable, making it perfect for car travelers and offers good access to roads and public transport.
Parking facilities are a highlight with spacious, private and free parking available, ensuring convenience and peace of mind. Accessing the hotel and its facilities is straightforward with many praising its well-connected and easily accessible layout. The location is both quiet and private, particularly at night, providing a tranquil environment for guests.
In addition to accessibility, the hotel offers good facilities, a varied breakfast and favorable road access within the local area. Overall, Hotel Holiday Inn Express Madrid-Rivas presents a highly accessible and accommodating option for guests, whether they are traveling by car or using public transport.
No, Hotel Holiday Inn Express Madrid-Rivas by IHG doesn't have any pool.
No, a spa isn't available at Hotel Holiday Inn Express Madrid-Rivas by IHG.
No, Hotel Holiday Inn Express Madrid-Rivas by IHG doesn't allow dogs.
No, parking facilities aren't available at Hotel Holiday Inn Express Madrid-Rivas by IHG.
No, Hotel Holiday Inn Express Madrid-Rivas by IHG doesn't have a gym.