Centro Olaya by Rotana
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Summary of reviewsCentro Olaya by Rotana is strategically located in the heart of Riyadh, making it an excellent choice for both leisure and business travelers. Situated near key landmarks like Faisaliyah Tower, Kingdom Tower and Tahlia Street, it offers guests easy access to prominent shopping, dining and entertainment options. The vibrant yet peaceful atmosphere of the Al-‘Ulaya district further enhances its appeal with essential services and transportation links conveniently nearby. The hotel's modern amenities, cleanliness and friendly staff contribute substantially to a pleasant and efficient stay.
The breakfast at Centro Olaya by Rotana receives high praise for its diverse selection and quality, catering to a wide range of tastes with a mix of western, local and Asian options. Guests frequently describe the breakfast experience as excellent, extensive and hearty. Staff service during breakfast is noted for being very friendly and professional. Dinner and lunch offerings generally receive positive remarks, although there are suggestions for greater variety and improvements in specific areas.
Rooms at Centro Olaya by Rotana are consistently praised for their cleanliness and comfort, despite being on the smaller side. The modern, cozy design and beautiful views from some rooms enhance the stay experience. Noise can be an issue due to the connecting door system, but the attentiveness and friendliness of the hotel's staff significantly contribute to a positive experience.
The hotel's emphasis on cleanliness extends throughout the entire property, from public spaces to individual rooms. Guests appreciate the spotless environment, modern decor and the tranquil atmosphere that fosters relaxation. Staff is frequently commended for their friendliness, helpfulness and professional service, particularly at the reception. However, some guests have noted isolated instances of less favorable interactions.
Internet connectivity at the hotel varies with several guests reporting weak and slow Wi-Fi, although the hotel's efforts in customer data security are acknowledged and appreciated. The gym offers a decent workout space with quality equipment but could benefit from additional equipment and better privacy considerations for female guests. The rooftop pool is admired for its beautiful setting and cleanliness, though its early closing time and limited accessibility for women are points of contention.
Guests have mixed feelings about the parking facilities at Centro Olaya by Rotana, citing challenges with tight and narrow spaces, especially for larger vehicles. However, underground parking accessible by elevator is available, which some find convenient.
The hotel's beds receive a range of feedback with many guests finding them comfortable and clean. There are, however, comments about bed sizes, some finding them small or hard, which may affect sleep quality.
Overall, Centro Olaya by Rotana stands out as a solid four-star hotel, offering beautiful surroundings, strategic location, modern amenities and a clean, comfortable environment. It is particularly well-suited for business travelers, providing a practical setting for short business stays and meetings. While there are areas for improvement, the hotel delivers a prestigious experience that many guests find enjoyable and satisfactory.
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The breakfast at Centro Olaya by Rotana receives high praise for its diverse selection and quality, catering to a wide range of tastes with a mix of western, local and Asian options. Guests frequently describe the breakfast experience as excellent, extensive and hearty. Staff service during breakfast is noted for being very friendly and professional. Dinner and lunch offerings generally receive positive remarks, although there are suggestions for greater variety and improvements in specific areas.
Rooms at Centro Olaya by Rotana are consistently praised for their cleanliness and comfort, despite being on the smaller side. The modern, cozy design and beautiful views from some rooms enhance the stay experience. Noise can be an issue due to the connecting door system, but the attentiveness and friendliness of the hotel's staff significantly contribute to a positive experience.
The hotel's emphasis on cleanliness extends throughout the entire property, from public spaces to individual rooms. Guests appreciate the spotless environment, modern decor and the tranquil atmosphere that fosters relaxation. Staff is frequently commended for their friendliness, helpfulness and professional service, particularly at the reception. However, some guests have noted isolated instances of less favorable interactions.
Internet connectivity at the hotel varies with several guests reporting weak and slow Wi-Fi, although the hotel's efforts in customer data security are acknowledged and appreciated. The gym offers a decent workout space with quality equipment but could benefit from additional equipment and better privacy considerations for female guests. The rooftop pool is admired for its beautiful setting and cleanliness, though its early closing time and limited accessibility for women are points of contention.
Guests have mixed feelings about the parking facilities at Centro Olaya by Rotana, citing challenges with tight and narrow spaces, especially for larger vehicles. However, underground parking accessible by elevator is available, which some find convenient.
The hotel's beds receive a range of feedback with many guests finding them comfortable and clean. There are, however, comments about bed sizes, some finding them small or hard, which may affect sleep quality.
Overall, Centro Olaya by Rotana stands out as a solid four-star hotel, offering beautiful surroundings, strategic location, modern amenities and a clean, comfortable environment. It is particularly well-suited for business travelers, providing a practical setting for short business stays and meetings. While there are areas for improvement, the hotel delivers a prestigious experience that many guests find enjoyable and satisfactory.
4-Star Hotel
This hotel is located on Olaya Street and offers stylish and modern accommodations. It provides essential amenities and efficient service, appealing to both business and leisure travelers seeking convenience and comfort.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
About Centro Olaya by Rotana
License: 10007522
Guest Reviews
Location
Breakfast
The breakfast buffet is frequently described as excellent, extensive and hearty, providing both hot and cold options. The quality and quantity of food generally receive positive remarks with some reviewers pointing out its richness and deliciousness. The service is also a standout feature with staff often described as lovely, very friendly and professional.
However, there are mixed opinions. While many find the breakfast great and worth the money, others describe it as basic, unimpressive or even poor. Some guests criticize the freshness and value, suggesting room for improvement in presentation and variety.
Despite a few negative comments, the breakfast at Centro Olaya by Rotana appears to be a highlight for most guests, contributing positively to their overall stay.
Dinner
However, a few areas require improvement. Some diners felt the dinner could be enhanced and others expressed a need for greater food variety, especially for international patrons. The non-halal food and an experience with overpriced Saudi coffee with cheese left certain guests dissatisfied. Room service also received criticism for its appalling quality.
While the on-site Starbucks is a convenient addition, guests have noted it to be overpriced and the service uncooperative. Overall, while many aspects of the dining experience at Centro Olaya are commendable, there is room for addressing diverse needs and enhancing certain offerings.
Rooms
Despite the limited space, the rooms are modern and cozy with some even offering beautiful views that enhance the stay. Noise can be an issue due to the connecting door system and sound isolation is reportedly poor, allowing sounds from adjacent rooms to be heard. Additionally, some reviews mention a lack of thorough cleaning and occasional odors of smoke and dust.
The staff at the hotel receive high marks for their friendliness and service, adding a positive touch to the stay. Overall, while Centro Olaya by Rotana provides a clean, comfortable experience in a strategic location, potential guests should be prepared for smaller room sizes and possible noise disturbances.
Beds
However, there were several concerns about bed sizes and comfort. Some guests found the beds to be small, highlighting issues with twin beds instead of doubles and a double bed being sized for one and a half person. In certain cases, beds were described as narrow or movable. A few reviews pointed out the hardness of the mattresses, leading to discomfort during sleep. Instances of the bed feeling like sleeping on the ground and the bed had a weird smell were also noted, which detracted from the overall experience for some visitors.
While there are various positive mentions of comfortable beds, potential guests might want to confirm bed configurations and sizes when booking to ensure they meet personal comfort preferences.
Cleanliness
Staff members are not only helpful but also ensure that the rooms and public spaces are thoroughly cleaned and tidy. Despite occasional mentions of minor issues such as small room sizes and the smell of paint, the hotel's general cleanliness remains a standout feature. Many appreciate the tranquil environment, which is both clean and quiet, making it an ideal place for relaxation.
Overall, Centro Olaya by Rotana boasts high standards of cleanliness and a friendly staff, ensuring guests have a pleasant and comfortable stay. However, it's worth noting that a few isolated reviews mention cleanliness issues, emphasizing the importance of consistent maintenance to uphold the hotel's reputation.
Staff
Several reviews pointed out the excellent training and cooperative attitude of the personnel with special mentions for the accommodating behavior and excellent customer service. Staff were frequently described as pleasant, respectful and efficient. Some guests noted the polite and engaging demeanor of the reception team and were particularly impressed with their attention to detail and personal touches, such as addressing guests by name.
However, there were sporadic mentions of less favorable interactions, including some negative experiences at the reception and room service levels. Issues such as uncooperative staff, inappropriate behavior and perceived lack of customer service skills were highlighted, emphasizing the need for improved training in certain cases. Despite these occasional critiques, the general consensus remains that the staff's efforts and politeness contribute positively to the overall guest experience at Centro Olaya by Rotana.
Wi-Fi
Gym
Pool
However, the pool's operating hours have been a point of contention, as it closes early—generally right after sunset. This early closure may inconvenience those returning from a long day of work or sightseeing, who might prefer a later closing time. Additionally, it's important to note that the pool is not accessible to women, which could be a significant limitation for female guests.
While the pool has received praise for its aesthetic appeal and cleanliness, it's clear that enhancing operational hours and accessibility could significantly improve the overall guest experience.
Parking
4 Star
Visitors find the amenities fitting for a four-star establishment, contributing to an exceptional stay. The hotel also boasts a comprehensive website and a location that caters to all necessary supplies, further supporting its four-star status. However, some guests feel that the pricing, especially concerning room sizes, can be higher than expected, indicating that while the hotel delivers in many four-star aspects, there could be areas that do not fully meet the high expectations set by its rating.
Overall, Centro Olaya by Rotana offers a reliable four-star property experience with notable strengths in cleanliness, strategic location and comprehensive amenities, making it a valued choice for many travelers.
Business
Many reviews have commended the speed and quality of service, emphasizing the practicality of the facilities for those on business trips. While there were some mentions of areas requiring improvement, such as the business center being occasionally non-operational and certain rooms not being ideal for work, the overall sentiment remains positive. The hotel's services and facilities are often praised for contributing to a hassle-free business travel experience, making it a reliable choice for professionals.
Accessible
For those traveling by car, the accessible car park is highlighted as a convenience, although it can become difficult when the parking area is full. While the hotel offers accessible ramps and generally high accessibility to its facilities, there are some areas with limitations, such as a smaller room size for people with disabilities and a lightweight shower chair.
Despite these minor challenges, Centro Olaya by Rotana maintains an overall very accessible environment, making it a reliable option for guests seeking ease of movement and access in their travels.
Outdoor Pool
Luxury
Yes, Centro Olaya by Rotana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Centro Olaya by Rotana.
No, Centro Olaya by Rotana doesn't allow dogs.
Yes, parking facilities are available at Centro Olaya by Rotana.
Yes, Centro Olaya by Rotana has a gym.
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