Grand Plaza Hotel - Gulf Riyadh
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Summary of reviewsGrand Plaza Hotel - Gulf Riyadh enjoys a strong reputation among guests with its prime location in the heart of Riyadh being a standout feature. Positioned conveniently close to key attractions, business hubs and essential amenities like grocery stores and restaurants, the hotel offers an excellent base for both professional and leisure travelers. Despite occasional comments about traffic congestion, the overall sentiment is highly positive, bolstered by good parking facilities and easy access to public transportation.
The hotel's breakfast experience is another highlight, frequently praised for its delicious and varied offerings. Guests appreciate the wide range of options available, including international and local cuisines and the quality and presentation of food. While there are minor suggestions for more variation, the breakfast remains a valued and enjoyable part of the stay.
Dinner reviews are more mixed. The a la carte restaurant receives accolades for its well-prepared dishes and 24/7 service, though some guests suggest a need for more menu options and natural foods. Polite room service and attentive restaurant staff significantly enhance the dining experience overall.
Guest rooms are lauded for their spaciousness, cleanliness and comfortable amenities. Elegant decor, pleasant views and excellent daily housekeeping contribute to a cozy environment. A few reviews mention minor maintenance issues and noise concerns, but the overall impression remains positive with courteous staff adding to the pleasant stay.
The hotel's exceptional cleanliness is consistently highlighted with guests appreciating the spotless rooms and well-maintained common areas. High housekeeping standards ensure a fresh and appealing atmosphere, despite occasional reports of smoke odors or minor lapses in service.
The staff of Grand Plaza Hotel - Gulf Riyadh receive widespread acclaim for their friendliness, attentiveness and professionalism. Guests frequently praise the reception team and management for their warm hospitality and efficient service. Exceptional personnel like Mr. Ismail, Mr. Saeed and Mr. Omar are often mentioned, enhancing the overall guest experience.
However, the wifi situation presents a challenge with many guests reporting weak and unstable connections. This has been a major point of contention, detracting from the otherwise positive aspects of the hotel.
The spa facilities receive positive feedback for their quality and pricing, though access restrictions and occasional closures are noted drawbacks. The gym is appreciated for being well-equipped and allowing female guests, despite needing some equipment maintenance and better ventilation.
The rooftop pool, though well-received for its ambiance and cleanliness, faces issues with water temperature and inconsistent maintenance. Some guests are inconvenienced by the lack of access for female guests.
Finally, the hotel is considered family-friendly with amenities and services catering well to families. The peaceful environment, convenient location and cooperative staff contribute to a family-friendly atmosphere, making it a preferred choice for many returning guests.
Categories
The hotel's breakfast experience is another highlight, frequently praised for its delicious and varied offerings. Guests appreciate the wide range of options available, including international and local cuisines and the quality and presentation of food. While there are minor suggestions for more variation, the breakfast remains a valued and enjoyable part of the stay.
Dinner reviews are more mixed. The a la carte restaurant receives accolades for its well-prepared dishes and 24/7 service, though some guests suggest a need for more menu options and natural foods. Polite room service and attentive restaurant staff significantly enhance the dining experience overall.
Guest rooms are lauded for their spaciousness, cleanliness and comfortable amenities. Elegant decor, pleasant views and excellent daily housekeeping contribute to a cozy environment. A few reviews mention minor maintenance issues and noise concerns, but the overall impression remains positive with courteous staff adding to the pleasant stay.
The hotel's exceptional cleanliness is consistently highlighted with guests appreciating the spotless rooms and well-maintained common areas. High housekeeping standards ensure a fresh and appealing atmosphere, despite occasional reports of smoke odors or minor lapses in service.
The staff of Grand Plaza Hotel - Gulf Riyadh receive widespread acclaim for their friendliness, attentiveness and professionalism. Guests frequently praise the reception team and management for their warm hospitality and efficient service. Exceptional personnel like Mr. Ismail, Mr. Saeed and Mr. Omar are often mentioned, enhancing the overall guest experience.
However, the wifi situation presents a challenge with many guests reporting weak and unstable connections. This has been a major point of contention, detracting from the otherwise positive aspects of the hotel.
The spa facilities receive positive feedback for their quality and pricing, though access restrictions and occasional closures are noted drawbacks. The gym is appreciated for being well-equipped and allowing female guests, despite needing some equipment maintenance and better ventilation.
The rooftop pool, though well-received for its ambiance and cleanliness, faces issues with water temperature and inconsistent maintenance. Some guests are inconvenienced by the lack of access for female guests.
Finally, the hotel is considered family-friendly with amenities and services catering well to families. The peaceful environment, convenient location and cooperative staff contribute to a family-friendly atmosphere, making it a preferred choice for many returning guests.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
About Grand Plaza Hotel - Gulf Riyadh
License: 10008528
Guest Reviews
Location
Many reviewers appreciate the convenience of nearby amenities, noting that essentials like grocery stores and dining options such as KFC are just a short walk away. The hotel's location offers easy access to both the city center and the airport, which is beneficial for travelers.
Despite some comments about the busyness of the surrounding streets and occasional traffic congestion, the overall sentiment remains positive. Guests find the location excellent for both professional and personal purposes with good parking facilities further enhancing the experience. Additionally, the hotel's position makes it easier for visitors to explore Riyadh's tourist sites and shopping centers, reachable within a short drive or taxi ride.
The combination of a central location, cleanliness and helpful staff contributes significantly to the hotel's strong reputation. Grand Plaza Hotel - Gulf Riyadh appears to be a favored choice for many returning guests, providing a strategic and accessible point to navigate the bustling city of Riyadh.
Breakfast
Many travelers found the breakfast to be a perfect and satisfying start to their day, especially enjoying the rich selection and the quality of food. The breakfast is also noted for being well laid out with the dining area providing a pleasant atmosphere. The inclusion of fresh fruits, breads and a decent cold selection further adds to the positive dining experience.
While most reviews are highly positive, some guests did mention that the breakfast could use more variation and that certain items were repetitive or could be fresher. Despite these minor criticisms, the general consensus indicates that the breakfast is a highlight of the stay at Grand Plaza Hotel - Gulf Riyadh, offering good value for money and contributing to a comfortable and enjoyable hospitality experience.
Dinner
While the breakfast is often described as rich, delicious and offering good variety, some guests feel that the overall menu could benefit from more options and natural foods. Specifically, lunch offerings receive positive remarks, but dinner quality seems inconsistent with reports of some dishes being average or not up to standard. Despite these criticisms, room service is valued for its polite, sophisticated and quick service.
The absence of a dedicated restaurant for dinner and the lack of menus with prices are noted drawbacks. Some rooms service items, like the cheeseburger, have divided opinions and the lamb biryani is mentioned as disappointing. Yet, many guests still find the dining experience generally positive with clean, well-prepared and delightful meals.
The restaurant staff are frequently commended for their attentiveness and fantastic service, enhancing the overall dining experience. However, guests occasionally mention discomfort when dining outdoors on windy nights. Despite some areas needing improvement, the Grand Plaza Hotel - Gulf Riyadh offers a dining experience that many guests find satisfying and enjoyable.
Rooms
Despite the positive feedback, some visitors felt that certain rooms were small and slightly outdated with issues such as insufficient lighting, noisy air conditioning and ineffective curtains. There were also remarks about maintenance requirements, including broken fixtures and nonfunctional appliances like fridges. Noise from neighboring rooms and the street was another recurring concern for some guests.
While the quality of the beds and room amenities generally contributed to a comfortable stay, improvement in room maintenance and better sound insulation were suggested. Despite these issues, the overall impression remains that of a clean, spacious and comfortable hotel, suitable for family stays and extended visits. Rooms are clean and the staff is considered courteous, enhancing the overall guest experience.
Beds
However, some guests noted downsides, such as discomfort with beds being too soft, small or hard and issues with bed cleanliness in family rooms, particularly children's beds. A few reviews mentioned issues with twin beds being narrow, king-sized beds being split into two mattresses and older crib mattresses.
In summary, while most guests seem to enjoy a comfortable sleeping experience at the Grand Plaza Hotel, a minority have faced issues with bed comfort and cleanliness, indicating room for improvement in these areas.
Cleanliness
Despite these positive comments, a few guests have highlighted some minor issues. For instance, some reviews mention the presence of smoke odors and occasional missed cleaning by room service. Additionally, there were remarks about worn-out furnishings and bathrooms needing an update.
Nonetheless, the overwhelming sentiment is that the Grand Plaza Hotel maintains high standards of orderliness and hygiene, making it a favorable choice for travelers prioritizing cleanliness and comfort.
Staff
Positive experiences include efficient check-in and check-out processes, prompt responses to requests and a general sense of being well cared for throughout the stay. Guests appreciate the cooperative and welcoming nature of the service teams, particularly praising their dedication and the polite treatment they receive. Special thanks often go to the receptionists and housekeeping for their courteous behavior and superior service standards.
Additionally, the management team is frequently recognized for their visible presence and constant commitment to guest satisfaction, setting a high standard of professionalism. The staff's behavior and interpersonal skills have also received widespread acclaim, contributing to a delightful and memorable experience for many visitors.
Overall, the exceptional reception, housekeeping and room service teams play a significant role in making the Grand Plaza Hotel - Gulf Riyadh a standout option, ensuring visitors feel well accommodated and respected throughout their stay.
Wi-Fi
Spa
Gym
However, some guests noted areas needing attention. The gym lacks windows and has a small size. Several pieces of equipment appear old or in disrepair and the treadmill specifically needs fixing. While the gym is generally considered well-equipped, there are mentions of it requiring more equipment and overall maintenance. Despite these drawbacks, staff members like Brother Ismail enhance the experience by providing exceptional service, such as opening the gym at early hours upon request.
Overall, the gym serves its purpose for a satisfactory workout, although attention to certain areas could significantly improve its quality.
Pool
However, there are some downsides mentioned. The water in the rooftop pool is frequently described as very cold with several guests noting the absence of a heater, making it less comfortable for swimming during colder months. There are also comments on the pool not being regularly cleaned and occasional bad odors. Moreover, the lack of a bar and no service by the pool were seen as missed opportunities for enhancing the guest experience. Female guests also highlighted that they couldn't access the pool due to specific policies. Despite these issues, many guests still find the rooftop pool at the Grand Plaza Hotel a delightful feature with room for some improvements.
Family
Additionally, the location of the hotel is another positive aspect, as it is conveniently suited for family trips. Parents have noted the presence of children's beds, which adds to the overall family-friendly amenities. Smooth check-in and checkout processes also contribute to a hassle-free and enjoyable stay for families.
However, there are a few areas that might need attention, such as the functionality of the minibar fridge. Despite this, many guests have expressed their intention to return, especially with their families, indicating a general satisfaction with the hotel's offerings. The cooperative staff and excellent reception services further enhance the family-friendly reputation of the Grand Plaza Hotel - Gulf Riyadh.
4 Star
However, some reviews highlight discrepancies between the hotel's advertised star rating and their personal experiences. Criticisms point towards the need for better amenities and a higher standard of furniture and facilities to truly reflect a 4-star status. The lobby and overall decor are noted as ordinary and some guests believe the price does not always justify the experience.
Despite these critiques, many visitors appreciate the hotel for providing appropriate services befitting a 4-star rating with some even suggesting it rivals 5-star accommodations in the area. Improvements are needed in some areas, but overall, the Grand Plaza Hotel - Gulf Riyadh is seen as a highly recommended choice for those seeking a refined and luxurious stay.
Business
Guests found the hotel to be suitable for both quick business visits and longer work trips. The location is complemented by ample parking spaces, making it easy for travelers with rental cars. Cleanliness, service and attentive staff further enhance the stay, contributing to an overall business-friendly atmosphere.
Exceptional value for money is a repeated theme with many guests mentioning that the hotel is well worth the price paid. The four-star rating aligns well with the provided services, from quick responses to requests to the general comfort of the rooms. The availability of non-smoking floors and options for leisure activities, like Riyadh Season events, add to the overall appeal.
In summary, 'Grand Plaza Hotel - Gulf Riyadh' offers an excellent blend of convenience, comfort and value, making it a top recommendation for business travelers in the city.
Accessible
The ample parking, including underground facilities that shield vehicles from the sun, further contributes to ease of access. While the hotel could improve ventilation and implement separate systems for individual rooms, it largely meets expectations. Amenities such as the pool might benefit from designated ladies-only times, but the hotel generally ensures an accommodating environment for all guests.
Indoor Pool
Yes, Grand Plaza Hotel - Gulf Riyadh has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Grand Plaza Hotel - Gulf Riyadh.
No, Grand Plaza Hotel - Gulf Riyadh doesn't allow dogs.
No, parking facilities aren't available at Grand Plaza Hotel - Gulf Riyadh.
Yes, Grand Plaza Hotel - Gulf Riyadh has a gym.
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