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IntercityHotel Riyadh Malaz

Riyadh , Jarir Street, Al Ihsa (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSituated in Al-Malaz, IntercityHotel Riyadh Malaz boasts an excellent and convenient location, central yet tranquil, allowing guests easy access to key attractions such as King Fahd Stadium, King Abdullah Park and Riyadh Zoo. This strategic placement, combined with proximity to transportation options, restaurants and essential services, makes it an ideal base for both leisure and business travelers.

The breakfast offerings receive generally positive feedback with a varied and delicious spread. Most guests enjoy the open buffet, fresh fruit and juices and the serene ambiance of the top-floor terrace. However, there are some mentions of limited vegetarian options, high costs and occasional issues with food freshness and service. Dinner at the hotel receives mixed reviews; while some appreciate the rooftop dining and good portions, others note concerns about food variety and the quality of in-room dining.

Rooms are highlighted for their modern, clean and comfortable design alongside good amenities, including comfortable beds and excellent sound insulation. Despite this, some guests find the room sizes smaller and report occasional noise, poor ventilation and maintenance issues. Cleanliness overall garners high praise with the hotel maintaining a neat and spotless environment, though a few critiques point out areas needing improvement in housekeeping.

The staff at IntercityHotel Riyadh Malaz largely receive positive feedback for their friendliness, helpful nature and efficient service, particularly at the reception. However, a few guests report instances of unprofessional behavior and slow check-in processes. The hotel provides free Wi-Fi, which has been a major point of dissatisfaction among guests due to slow speeds and poor connectivity.

The gym, while appreciated for its 24-hour availability and quality equipment, faces criticism for not being complementary and perceived as incomplete. The pool's limited accessibility and maintenance issues also detract from the experience, despite being an amenity guests expect to enjoy. Parking facilities, although available, are described as narrow, dimly lit and difficult to navigate.

Catering to families, the hotel provides convenient amenities like baby cribs, connecting rooms and a calm atmosphere suitable for restful stays. Beds receive mixed reviews with some guests finding them comfortable and others citing issues with hardness, size and worn-out mattresses.

Overall, IntercityHotel Riyadh Malaz is highly praised for its location, friendly staff and well-appointed rooms, consistently delivering a comfortable and convenient stay experience reflective of its 4-star status. The few areas needing improvement include Wi-Fi quality, dining consistency and some aspects of room maintenance and service.
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Accessible Hotel

IntercityHotel Riyadh Malaz provides accessible rooms, including an 'Accessible 1 King' room type, designed for guests with disabilities. The entire unit is wheelchair accessible, and the hotel offers easy access for wheelchairs throughout its premises. Specific features include walk-in showers and bathrooms designed for disabled guests, with staff available at reception to confirm door widths.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Superior King Room Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The triple room features air conditioning, a minibar, a tea and coffee maker, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.

Superior Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The twin room provides air conditioning, a minibar, a tea and coffee maker, a flat-screen TV with satellite channels, as well as city views. The unit offers 2 beds.

Deluxe Suite This suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

King Room - Disability Access The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bidet. This double room provides a tea and coffee maker, a flat-screen TV with satellite channels and city views. The unit has 1 bed.

Superior Double or Twin Room Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The twin/double room provides air conditioning, a minibar, a tea and coffee maker, a flat-screen TV with satellite channels, as well as city views.

About IntercityHotel Riyadh Malaz

License: 10001494

Guest Reviews

8.0

Very Good

Location

Situated in Al-Malaz, IntercityHotel Riyadh Malaz boasts an excellent and convenient location that has garnered praise from numerous guests. This well-placed hotel finds itself in the heart of Riyadh, offering easy access to several key attractions and services. The hotel's proximity to King Fahd Stadium, King Abdullah Park and Riyadh Zoo are particularly highlighted, making it an ideal starting point for both leisure and work-related stays.

Guests appreciate its central position, which makes navigating the city and its amenities a breeze. It's close to various restaurants, cafes, pharmacies and shops, ensuring that all necessary services are within reach. The convenience of easily accessing transportation options like taxis and Uber adds to its appeal, facilitating quick commutes to destinations such as the Riyadh Boulevard and numerous malls.

The location's tranquility and ease of check-in/out procedures contribute to a relaxing stay, further complemented by clean and comfortable accommodations. The hotel’s vicinity to government offices, hospitals and educational institutes is a boon for business travelers. Despite being centrally located, it manages to offer a peaceful environment, perfect for unwinding after a busy day.

Overall, the hotel’s strategic placement in Riyadh’s city center, combined with its proximity to essential services and entertainment options, ensures a comfortable and convenient experience for all guests.

Breakfast

IntercityHotel Riyadh Malaz offers a breakfast experience that receives mixed but generally positive feedback from guests. The breakfast is often described as varied, delicious and featuring a good spread with fresh fruit, juice and multiple choices. Many guests appreciate the open buffet, noting the diversity and freshness of the food and drinks. A particularly noteworthy feature is the breakfast served on the top floor, which provides a pleasant and serene ambiance with a nice terrace offering views of the sunrise.

However, some guests have highlighted areas for improvement. There are mentions of the breakfast being on the expensive side, limited in vegetarian options and not included in the room rate, which has been a point of contention for some. There are also criticisms regarding the quality and freshness of certain items with specific complaints about stale food and items like croissants and hash browns not being freshly baked.

Service at the breakfast buffet has received mixed reviews with some guests praising the friendliness of the staff, while others felt uncomfortable with the level of monitoring over portion control. There are also observations about the need for better timing and air conditioning in the restaurant.

Overall, while many guests found the breakfast to be excellent with some describing it as super excellent and great, there's a clear indication that consistency and quality control could enhance the overall breakfast experience.

Dinner

The dinner experience at IntercityHotel Riyadh Malaz offers a mix of reviews from guests. The restaurant, particularly the rooftop location, is often highlighted as a wonderful place with delicious food and good portion sizes. Its evening hours provide a pleasant setting for diners. Some guests find the prices suitable and the dining atmosphere inviting, which adds to the overall positive experience. However, there are concerns raised about the quality and variety of food with some describing it as poor and not meeting expectations, particularly in-room dining which was noted to arrive cold. The absence of lunch and dinner options, along with limited service hours, may be a drawback for some visitors. Despite these mixed reviews, many guests appreciate the delicious offerings available during dinner.

Rooms

IntercityHotel Riyadh Malaz offers a variety of room options that travelers generally find to be clean, modern and comfortable. The decor and design are often praised, creating a pleasant and peaceful atmosphere. Rooms are well-equipped with necessary amenities such as comfortable beds, air conditioning and coffee machines. Some reviews also highlight the excellent sound insulation, ensuring a tranquil stay.

However, room sizes are consistently reported as smaller than expected, particularly when compared to the price. While clean, the rooms can get noisy, either from adjoining rooms or the streets outside. There are instances where rooms have poor ventilation and lack windows that open, contributing to some complaints about unpleasant odors.

The hotel staff is described as courteous and services like room cleaning and room service generally receive positive feedback despite some mentions of inconsistency. Bathrooms, while usually clean, have occasional issues with toilet flushes and lingering smells. Some guests also reported that the cleanliness of floors needs improvement.

Overall, IntercityHotel Riyadh Malaz offers a satisfactory stay with rooms that are well-maintained and thoughtfully designed, although spatial constraints and some maintenance issues can detract from the comfort for some guests.

Beds

The beds at IntercityHotel Riyadh Malaz have received mixed feedback from its guests. The majority have found the beds to be quite comfortable with many praising the comfort and overall quality of the bedding and linens. Descriptions such as very comfortable and super comfy are frequently mentioned, which suggests that the hotel has invested in good quality materials for their beds.

However, there are also a significant number of reviews highlighting issues with the beds. Some guests have found the beds to be too hard or uncomfortable with complaints about worn-out mattresses, broken springs and the use of two mattresses combined into one, which has not been well-received. There have also been mentions of beds being too small or short, particularly for taller guests.

Pillow comfort seems to be another area of concern, as several guests have described them as too large or uncomfortable. There have also been mentions of bed frames that are high or separated, which some guests found inconvenient. Despite these issues, the hotel maintains a generally positive reputation for the cleanliness and comfort of its rooms.

Cleanliness

The IntercityHotel Riyadh Malaz has garnered considerable praise for its cleanliness and overall upkeep from numerous guests. Visitors repeatedly highlight the hotel's well-maintained and spotless environment. The rooms and bathrooms are frequently noted for their excellent cleanliness with many guests commending the fresh bed linens and tidy appearance of the spaces. The common areas, such as the lobby, also receive positive remarks for their neatness and general hygiene.

Guests appreciate that the hotel consistently delivers a clean and comfortable experience, which is enhanced by its modern furniture and tranquil ambiance. The professional and friendly staff contribute significantly to maintaining the high standards of cleanliness. Moreover, the hotel's location and peaceful atmosphere further enhance the stay experience.

However, a few critiques also emerge amidst the commendations. Some guests report instances where the cleanliness of floor carpets, room corners and bathroom floors fell short of expectations. Issues with insufficient cleaning and occasional unpleasant odors were pointed out by others, indicating room for improvement in housekeeping services.

Overall, the emphasis on cleanliness at IntercityHotel Riyadh Malaz is largely well-received, making it a favored choice for travelers seeking a tidy and serene accommodation experience in Riyadh.

Staff

The staff at IntercityHotel Riyadh Malaz have received a blend of feedback from guests, primarily highlighting their positive interactions and efficient service. Many guests have expressed appreciation for the friendliness, helpful nature and polite demeanor of the reception staff. The team at the front desk is particularly noted for their quick response times and warm hospitality, contributing significantly to a welcoming atmosphere. Specific staff members, such as Ashwaq and the night receptionist Mohamed, were often praised for their respectful and accommodating behavior.

Despite the prevalent positive remarks, a few guests did mention shortcomings in the staff's professionalism and communication, particularly noting issues with rudeness and poor English proficiency at the reception. Additionally, there were some complaints about slow check-in processes and inconsiderate behavior by certain employees during these times.

Overall, the hotel’s staff is recognized for their good manners and willingness to assist guests, although a few aspects of their service could benefit from improvement to ensure a consistently high standard of guest experience.

Wi-Fi

IntercityHotel Riyadh Malaz offers a free Wi-Fi service that, unfortunately, doesn't quite meet the mark according to several guest reviews. While there were a few mentions of very good and stable Wi-Fi connections, the majority of feedback highlights significant issues. Many guests experienced extremely slow internet speeds and poor connectivity, both in their rooms and throughout the hotel. Descriptions such as very poor, pathetic and hardly working illustrate a pattern of dissatisfaction with the internet service. Guests often found themselves struggling with a weak connection that was unable to handle basic tasks like streaming a YouTube video. Despite intermittent moments of decent connectivity, the overall impression is that the Wi-Fi service at IntercityHotel Riyadh Malaz leaves much to be desired.

Gym

The gym at IntercityHotel Riyadh Malaz has received mixed reviews from guests. On the positive side, many appreciated that the gym is open all the time, offering good quality equipment. Despite its small size, some guests found it nice and liked its overall availability. However, there were mentions of the gym not being free to use and some felt that the gym seemed incomplete and could benefit from additional features or better theme coverage for the workplace.

Pool

The pool at IntercityHotel Riyadh Malaz has received mixed feedback from guests. While there are mentions of an outdoor pool which opens in the evening, many reviews highlight that it was often closed or empty. Some guests found the pool to be small and expressed disappointment due to its unavailability. There were also suggestions for better organization around the pool area. The lack of heating was another concern, making the pool cold and less inviting. Overall, while the presence of a pool is a featured amenity, its limited accessibility and maintenance issues detract from the overall guest experience.

Parking

The IntercityHotel Riyadh Malaz offers parking facilities including basement options, which are appreciated for their availability. However, guests frequently describe the parking conditions as challenging and less than ideal. Many reviews highlight that the parking spaces are quite narrow and the driveway for the basement parking is both tight and steep, making navigation difficult, especially for mid-sized cars. Additionally, the parking lot itself is often noted as being dimly lit and in need of maintenance. For some, the limited parking space and crowded conditions led to a frustrating experience, particularly during bad weather or when the lot was full. While there are two floors of parking and private parking slots available, the overall experience is often cited as congested and insufficient, detracting from the convenience for guests.

Family

IntercityHotel Riyadh Malaz offers a range of features that cater to family visitors. The inclusion of breakfast in the reservation is a convenient touch for families. The surrounding area provides accessible amenities with a grocery store and park within walking distance, making outings with children straightforward. The hotel shows consideration for young guests by providing baby cribs and baby cots, ensuring that families with infants have their needs met.

Additionally, the availability of connecting rooms and family rooms highlights the hotel's focus on family-friendly accommodation. For guests looking for a quiet and restful stay, the hotel's calm atmosphere and suitable location, especially its proximity to the Institute of Administration, are notable benefits.

However, there are mixed reviews regarding the hotel staff and their service, particularly during night shifts. Some guests reported disturbances from other rooms, issues with fire alarms and dissatisfaction with the handling of electronic family cards. Despite these drawbacks, the hotel's location and amenities still make it a viable option for families planning to visit the area.

4 Star

IntercityHotel Riyadh Malaz is highly praised for its excellent location, friendly staff and well-appointed rooms. Many guests found the hotel to be one of the best places they had visited, particularly emphasizing its status as a top-notch 4-star hotel. The facilities and services provided are deemed to be of high value with consistent mentions of the hotel's great service, which is considered superb for a 4-star rating. The modern, varied breakfast and continuous updates and developments contribute to the positive experience. Guests appreciate the hotel's decor and outdoor seating, noting its new appearance and attention to detail in the rooms. Despite occasional criticisms regarding service, particularly the delay in providing a cart for luggage, the overall consensus is that the hotel exceeds the expectations typically associated with a 4-star establishment. Some guests did express dissatisfaction with the service in relation to the price, suggesting that it should merit a higher rating. However, the majority of reviews highlight that the hotel truly deserves its four-star rating.

Business

IntercityHotel Riyadh Malaz is highly regarded by business travelers for its efficiency with praise for the fast check-in process and overall good service. The hotel is ideally suited for work trips, making it a preferred choice for many when visiting Riyadh for business. The speed of entry procedures further adds to its appeal. The facility's business center is noted to be adequate for professional needs, catering well to executive workers. Additionally, the hotel's cleanliness and convenient proximity to university hospitals make it suitable for those on medical trips. With its supportive environment, guests can ask for water anytime, contributing to a comfortable stay. Overall, the hotel is suitable and wonderful for brief business trips and has become a favorite destination for many frequent visitors to Riyadh.

Outdoor Pool

The outdoor pool at IntercityHotel Riyadh Malaz generally receives positive feedback for its inviting and excellent appearance. Many guests appreciated the pleasant look of the pool and mentioned its presence on the nice roof terrace, which offers a beautiful atmosphere during the evening. However, some reviews noted inconsistencies, pointing out instances when the pool was either closed or empty. Additionally, there were mentions of the pool being small and concerns about the high chlorine levels. Despite these few drawbacks, the outdoor pool is an appreciated feature when available.

Yes, IntercityHotel Riyadh Malaz has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at IntercityHotel Riyadh Malaz.

No, IntercityHotel Riyadh Malaz doesn't allow dogs.

Yes, parking facilities are available at IntercityHotel Riyadh Malaz.

Yes, IntercityHotel Riyadh Malaz has a gym.

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