Riyadh, Abu Jafar Al Mansur, Riyadh, Saudi Arabia24.791936,46.741729(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 11 Oct - Mon, 12 Oct11 Oct - 12 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Melissa Hotel Riyadh is highly praised for its superb location, which combines convenience and tranquility. Situated near essential services, popular shopping destinations, strategic landmarks and with excellent public transportation connectivity, it proves ideal for both business and leisure travelers. Guests appreciate the calm environment and vibrant surrounding area with restaurants, cafes and shopping squares that enrich their stay.
The breakfast experience at Melissa Hotel Riyadh garners mixed reviews. While many guests lauded its delicious offerings, variety and well-organized presentation, others felt it could benefit from more diversity and better quality consistency. There are mentions of limited choices and some dissatisfaction with certain aspects of the food quality.
When it comes to room accommodations, the hotel offers spacious and comfortable rooms, frequently noted for their cleanliness. The ample bathrooms and comfortable beds are specific highlights. However, recurring issues such as the need for maintenance, improved lighting, noise insulation and periodic inconsistencies in housekeeping levels are mentioned. Despite these drawbacks, the size and basic comfort of the rooms remain positive aspects appreciated by guests.
Cleanliness in the hotel generally receives positive remarks for being well-maintained and organized, contributing to a calm and beautiful environment. Nonetheless, some guests pointed out issues like dust, outdated carpets and specific areas needing more thorough cleaning. The consistently good service by the staff in maintaining cleanliness tends to mitigate these concerns.
The hotel staff at Melissa Hotel Riyadh are often commended for their friendliness, professionalism and exceptional service, particularly the reception team. Positive interactions with staff members significantly enhance the welcoming atmosphere of the hotel, though there are occasional mentions of slower response times.
The WiFi service is an area that needs attention with many guests encountering unstable connections and difficulties using the internet, especially on laptops.
The gym and health club receive consistent acclaim for their quality and maintenance, providing a well-equipped environment for guests to maintain their fitness routines. The main drawback is the early closing time at 7 pm.
Parking facilities at the hotel are generally well-regarded with secure, covered and ample parking spaces available. Some guests noted that spaces can be narrow and fill up quickly, but overall, the parking options are appreciated for their convenience and security.
Beds at Melissa Hotel Riyadh are often described as comfortable, contributing significantly to a restful stay. There are, however, occasional complaints about bed cleanliness and maintenance issues, though the positive feedback on the overall comfort outweighs these concerns.
While many aspects of the hotel reflect its four-star rating, some guests feel that outdated furnishings and facilities do not entirely meet four-star standards. Nonetheless, the hotel’s cleanliness organization and overall quality are generally aligned with expectations.
For business travelers, Melissa Hotel Riyadh is highly recommended due to its business-friendly location, efficient access to urban transport and well-maintained facilities, making it a practical choice for business purposes.
In summary, Melissa Hotel Riyadh offers a blend of convenience, comfort and quality service that makes it a favourable choice for a variety of travelers with particular strengths in location, staff service and gym facilities, though areas like WiFi connectivity and room maintenance present opportunities for improvement.
Categories
Free Wi-Fi
Business
Parking
Gym
4 Star
Honeymoon
Spa
Pool
Indoor Pool
Accessible
Indoor Pool
Room Types
Standard RoomSpacious standard room furnished in warm and soothing tones. Luxurious bathroom with bathtub, bathrobe, hairdryer, daily newspaper and free WiFi.
Deluxe RoomSpacious deluxe room furnished in warm and soothing tones, with many rooms offering great panoramic views of the city.
Superior King RoomLarge superior room featuring minibar, seating area, daily newspaper and free WiFi.
Suite with BalconyWith plenty of space to relax and unwind the suite is the perfect base from which to explore Riyadh. With King bed, Jacuzzi bathtub, Terrace, separate bedroom and living area, each decorated in a modern and smart style.
About Melissa Hotel Riyadh
Registry or License or Notification Number: 10008371
Guest Reviews
8.4
Very Good
Review Summaries
Summarized by AI
Location
Melissa Hotel Riyadh boasts a superb location, making it an attractive choice for travelers. Guests appreciate its strategic positioning, close to essential services and various amenities. The hotel is conveniently situated near popular shopping destinations like Granada Mall and is in close proximity to key landmarks such as the Hilton and the Ship Hotel.
Visitors frequently mention the tranquility and calmness of the hotel's setting, which is praised for being away from the hustle and bustle of the city while still granting easy access to the highway and airport. The surrounding area is vibrant, featuring a promenade lined with restaurants, cafes and a shopping square, allowing guests to enjoy a leisurely environment right at their doorstep.
The hotel also enjoys excellent connectivity with public transportation, being near railway stations and the newly elevated metro line, which enhances its accessibility. For those visiting for work, the location proves practical as it is close to business areas and makes commuting hassle-free.
In summary, the location of Melissa Hotel Riyadh earns high marks from guests for its convenience, tranquility and proximity to a variety of services and attractions, making it an ideal choice for both business and leisure travelers.
Breakfast
Melissa Hotel Riyadh offers a mixed breakfast experience according to guest reviews. Positive feedback highlights a very delicious and great breakfast with a good variety of options. The breakfast buffet is praised for being smart and well-organized with convenient timings and a clean setting. Some guests describe the breakfast as excellent, decorative and satisfying, while the consistent quality is appreciated.
However, other reviews point out several drawbacks. A significant number of guests found the breakfast to be limited, repetitive and not diverse with specific criticisms about the absence of a proper buffet. Some guests were disappointed with the quality, describing the food as average or below standard and noted issues such as dry bread, overcooked eggs and limited choices. Additionally, the lack of included or promised breakfast in some reservations caused dissatisfaction.
In summary, while there are commendable aspects of Melissa Hotel's breakfast, improvements in variety and consistency could greatly enhance the overall guest experience.
Rooms
Melissa Hotel Riyadh offers a mix of experiences when it comes to their room accommodations. Guests repeatedly highlight the spaciousness of the rooms, finding them large and comfortable, often with sufficient room for extra pieces and relaxing Moroccan sessions. The bathrooms, in many cases, are quite ample, featuring both bath and separate shower cubicles.
Cleanliness is frequently noted with rooms often described as clean and tidy. The furniture, although old and in need of updating, does not seem to detract significantly from the comfort with beds being particularly comfortable.
However, there are recurring issues that can't be ignored. Many reviewers mention that the rooms and bathrooms are in need of maintenance and modern updates. Poor lighting in both rooms and bathrooms is a common complaint, which could be improved for a better ambiance. Additionally, noise insulation is a significant problem with sounds permeating from nearby rooms and corridors, leading to disturbances.
Instances of unclean rooms upon arrival and inadequate room supplies for the number of guests booked are also noted, suggesting inconsistencies in housekeeping services. Some rooms suffer from faulty air conditioning and strong smoke odors and the overall aesthetic tends to be outdated with visible old repairs and scratches on the walls.
Despite these drawbacks, the spacious nature and the relatively good value for the size and comfort of the rooms stand out as positive aspects, making Melissa Hotel Riyadh a mixed but nonetheless viable choice for travelers prioritizing room size and basic comfort.
Beds
Melissa Hotel Riyadh has generally received positive feedback regarding its bedding with many guests highlighting the comfort of the beds. Numerous reviews specifically note that the beds are comfortable or very comfortable, contributing to a restful night's sleep. Pillows also receive accolades, being described as good and contributing to overall bed comfort. However, some guests have mentioned issues with bed cleanliness and the condition of the bedding, such as old or unclean pillows and bedding. A few reviews point out that some beds were uncomfortable or had problematic springs and high beds that were not appreciated by all. While there are occasional complaints about bed quality and noise from the beds, the majority of reviews suggest that Melissa Hotel Riyadh provides a comfortably restful experience, particularly appreciating the central AC and strong shower facilities.
Cleanliness
Melissa Hotel Riyadh has mixed reviews regarding its cleanliness. Many appreciate the hotel for being very clean, calm and organized with exceptional levels of cleanliness in various areas. Guests often highlight clean and well-arranged rooms, clean and sanitized beds and fully equipped, sanitized bathrooms. Some guests are pleased with the overall cleanliness of the hotel and mention the beautiful, clean and calm environment.
However, there are also mentions of inadequate cleanliness levels, particularly regarding the hotel’s carpets and window areas. Some guests report high dust levels, old and unclean carpets and rooms not being properly cleaned. Specific issues include rooms having dust and some areas like the health club experiencing low cleanliness standards. Interestingly, complaints about the uncleanliness of kettles and towels needing replacement also come up.
Despite these critiques, the staff's good service in maintaining cleanliness is often recognized. The positive feedback frequently focuses on the ambiance, tranquility and cleanliness managed effectively for many areas within the hotel, indicating considerate customer care. Overall, while there are some noted inconsistencies and areas in need of improvement, the Melissa Hotel Riyadh generally provides a clean and comfortable environment for its guests.
Staff
The staff at Melissa Hotel Riyadh receives overwhelming praise for their exceptional service. Guests frequently highlight the friendliness, politeness and respectfulness of the hotel's employees, especially the receptionists. Notable mentions go to specific individuals like Professor Abdulrahman Al-Qahtani, Mr. Naif, Faisal and Abdulrahman for their warm reception and professional demeanor.
The front-of-house team is described as welcoming and cooperative, ready to assist with guests' needs, such as setting up laptops on the network or providing quick room service. The dedication to high standards of customer service is evident with many reviews noting the excellent, courteous behavior of the staff.
However, while the majority of feedback is positive, there are occasional mentions of slower responses and less positive interactions, indicating areas for improvement. Overall, the prevailing sentiment is one of satisfaction and appreciation, especially with the reception staff, who are repeatedly praised for their efficient and pleasant service.
The consistent theme of politeness, welcoming demeanor and professional ethics contributes significantly to the hotel's tranquil and family-friendly atmosphere. These reviews reflect a hotel where staff members strive to ensure a comfortable and hospitable experience for all guests.
Wi-Fi
The reviews of Melissa Hotel Riyadh reveal recurring issues with the hotel's WiFi. Many guests reported unstable and weak connections with some experiencing complete outages. Logging into the WiFi appears to be problematic and certain websites are often inaccessible. The internet connectivity for laptops is particularly troublesome with multiple guests failing to establish a connection. Despite these issues, the hotel does offer WiFi that works to some extent on phones, although its performance remains inconsistent.
Gym
The Melissa Hotel Riyadh offers a highly regarded gym facility that receives consistent praise for its quality. Guests frequently describe the gym as good, excellent and even beautiful, highlighting its well-maintained state. The health and sports club associated with the hotel is noted to be outstanding and fully equipped, ensuring that fitness enthusiasts have access to all necessary amenities. However, it is worth noting that some guests have mentioned that the gym closes relatively early at 7pm, which may be a consideration for those with tight schedules. Overall, it appears that the gym and health club at Melissa Hotel Riyadh provide a robust and well-equipped environment for maintaining fitness routines during a stay.
Parking
Melissa Hotel Riyadh offers a range of parking options that have generally received positive feedback from guests. The hotel features secure, covered and well-lit underground parking, which also includes designated spaces for disabled guests. Parking is described as ample, spacious and easy to access with most guests appreciating the availability of free parking. The garage and basement parking spots are particularly noted for being organised, easy to navigate and accommodating a good number of cars. However, some reviews mentioned that the parking positions can be narrow and that the parking spaces tend to fill up quickly. Overall, despite a few minor concerns, the parking facilities at Melissa Hotel Riyadh are well-regarded and provide convenience and security for guests.
4 Star
The Melissa Hotel Riyadh has drawn varied feedback regarding its four-star rating, facilities and services. Many reviews emphasized the cleanliness, calmness and organization of the hotel with some describing it as a true four-star hotel offering very good quality and value. Guests found it to be a well-organized and beautiful space that aligns with the expectations of a four-star establishment.
However, several reviews pointed out that the hotel falls short of the four-star standard, mainly due to outdated furnishings and old facilities. Despite the hotel's overall quality and service, the outdated furniture and decor have left some guests feeling that it does not fully meet the criteria of a four-star hotel. The general sentiment indicates that while the hotel is clean and well-managed, its furnishings and facilities need an update to better match its four-star classification and price point.
Business
Melissa Hotel Riyadh presents an excellent option for business travelers, thanks to its business-friendly location and convenient access to the highway. Ideal for those on business trips, the hotel is conveniently positioned near the new metro, making travel around the city efficient. Guests appreciate the clean and well-maintained facilities, which cater well to business customers. The hotel's strategic location and practical amenities make it a highly recommended choice for business purposes.
FAQ
Yes, Melissa Hotel Riyadh has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Melissa Hotel Riyadh.
No, Melissa Hotel Riyadh doesn't allow dogs.
Yes, parking facilities are available at Melissa Hotel Riyadh.
