Swiss Flora Royal Hotel Riyadh
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Summary of reviewsNestled along the well-known King Fahd Road, Swiss Flora Royal Hotel Riyadh enjoys an enviable location, making it an attractive choice for both business travelers and tourists. Its strategic placement provides easy access to major highways and key sites, such as the Boulevard and Anas Street, attracting praise from many guests. The hotel's proximity to amenities like Starbucks and a 24-hour pharmacy further adds to its convenience, while free underground parking and a tranquil environment offer a serene retreat amid bustling surroundings.
Guests often highlight the spaciousness and comfort of the rooms, appreciating the large, clean and beautifully arranged accommodations along with excellent round-the-clock room service. Personalized services such as room selection assistance and accommodating room changes also receive positive remarks. However, some have noted inconsistencies in maintenance and cleaning, specifically mentioning drawbacks like outdated furniture, dim lighting and noise disturbances.
Cleanliness is a standout feature with the hotel maintaining high hygiene standards across various areas, including neat bathrooms and pleasant-smelling corridors. Despite some isolated complaints about dusty carpets and weak room cleaning, the consistent cleanliness is frequently acknowledged, contributing to a mentally relaxing environment for visitors.
The staff's friendliness, politeness and professionalism, particularly from reception figures like Mr. Mohammed, Mr. Khalifa and Ms. Lama, add significantly to the positive guest experience. While there are minor gripes about slow check-ins and unprofessional behavior from some staff, the overall service is cooperative and welcoming, encouraging repeat visits.
Dining at the hotel receives mixed reviews. Guests appreciate the quality and variety of the dinner menu, though the breakfast experience varies with some finding it excellent and others pointing out a need for more fresh and diverse options. Despite the high quality of food, the ambiance occasionally suffers due to unpleasant smells and a busy restaurant, which can affect dinner service.
WiFi connectivity presents another area with mixed feedback, where fast internet speeds in some areas are counterbalanced by poor reliability and connectivity issues in guest rooms, especially on upper floors.
Parking facilities, unfortunately, pose significant challenges due to narrow, limited and cramped spaces making navigation difficult, particularly for larger vehicles.
For families, the hotel offers a mixed experience. While some find it suitable, others feel the environment, particularly at night with loud music and unfriendly lobby gatherings, may not be favorable for young children. The lack of family suites and proximity to a highway also add to this concern.
Business travelers find the hotel's location and staff performance adequate for a work-centric visit. However, the experience does not consistently align with four-star expectations, particularly regarding furniture quality and certain services.
Luxury-seeking guests find the hotel’s ambiance appealing but note that some aspects, like worn-out furniture and inconvenient check-out times, fall short of high-end standards.
Overall, Swiss Flora Royal Hotel Riyadh receives commendation for its prime location, excellent service and robustness in cleanliness and room comfort, albeit some areas like dining, parking and WiFi would benefit from improvements to meet guest expectations fully.
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Guests often highlight the spaciousness and comfort of the rooms, appreciating the large, clean and beautifully arranged accommodations along with excellent round-the-clock room service. Personalized services such as room selection assistance and accommodating room changes also receive positive remarks. However, some have noted inconsistencies in maintenance and cleaning, specifically mentioning drawbacks like outdated furniture, dim lighting and noise disturbances.
Cleanliness is a standout feature with the hotel maintaining high hygiene standards across various areas, including neat bathrooms and pleasant-smelling corridors. Despite some isolated complaints about dusty carpets and weak room cleaning, the consistent cleanliness is frequently acknowledged, contributing to a mentally relaxing environment for visitors.
The staff's friendliness, politeness and professionalism, particularly from reception figures like Mr. Mohammed, Mr. Khalifa and Ms. Lama, add significantly to the positive guest experience. While there are minor gripes about slow check-ins and unprofessional behavior from some staff, the overall service is cooperative and welcoming, encouraging repeat visits.
Dining at the hotel receives mixed reviews. Guests appreciate the quality and variety of the dinner menu, though the breakfast experience varies with some finding it excellent and others pointing out a need for more fresh and diverse options. Despite the high quality of food, the ambiance occasionally suffers due to unpleasant smells and a busy restaurant, which can affect dinner service.
WiFi connectivity presents another area with mixed feedback, where fast internet speeds in some areas are counterbalanced by poor reliability and connectivity issues in guest rooms, especially on upper floors.
Parking facilities, unfortunately, pose significant challenges due to narrow, limited and cramped spaces making navigation difficult, particularly for larger vehicles.
For families, the hotel offers a mixed experience. While some find it suitable, others feel the environment, particularly at night with loud music and unfriendly lobby gatherings, may not be favorable for young children. The lack of family suites and proximity to a highway also add to this concern.
Business travelers find the hotel's location and staff performance adequate for a work-centric visit. However, the experience does not consistently align with four-star expectations, particularly regarding furniture quality and certain services.
Luxury-seeking guests find the hotel’s ambiance appealing but note that some aspects, like worn-out furniture and inconvenient check-out times, fall short of high-end standards.
Overall, Swiss Flora Royal Hotel Riyadh receives commendation for its prime location, excellent service and robustness in cleanliness and room comfort, albeit some areas like dining, parking and WiFi would benefit from improvements to meet guest expectations fully.
Hotel with All Inclusive Packages
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
About Swiss Flora Royal Hotel Riyadh
License: 10001445
Guest Reviews
Location
Guests have frequently highlighted the convenience of having amenities such as Starbucks and a 24-hour pharmacy nearby. Many appreciated the hotel's central location, which facilitates reaching various parts of Riyadh with ease. The location's charm is complemented by the hotel’s tranquil environment despite its bustling surroundings, offering a serene retreat after a busy day.
The Swiss International Royal Hotel not only stands out for its prime location but also for the overall guest experience with excellent service, cleanliness and well-maintained facilities frequently noted. The helpful reception staff, who are always ready to direct guests to new places in Riyadh, further elevate the stay. For those driving, free underground parking enhances convenience, affirming the hotel's commitment to catering to guest needs comprehensively.
With its strategic placement, exceptional service and an array of nearby conveniences, Swiss Flora Royal Hotel Riyadh stands as a preferred choice for those visiting the heart of Saudi Arabia's bustling capital.
Breakfast
Dinner
Guests found the food to be reasonable, though some felt it did not meet the expected 5-star level. While the restaurant itself received approval for service and food quality, the ambiance suffered due to unpleasant smells that did not invite entry. Overall, while breakfast and lunch seem to impress, dinner experiences can vary, often influenced by the busy state of the restaurant and the resulting room service adaptations.
Rooms
However, several critiques pointed out recurring issues such as outdated and worn-out furniture, dim lighting and disturbances from car noise and internal hotel activities. Some rooms were mentioned to have poor insulation, leading to noise disturbances. Cleanliness and maintenance appear inconsistent with reports of dusty carpets and furniture, lingering smoke smells in non-smoking rooms and infrequent room cleaning.
Despite these drawbacks, when it comes to room upgrades and views, the experiences tend to be more positive. Guests often report satisfaction with room size, even though others express concerns about adequate lighting and room conditions not matching photos or expectations.
Additionally, personalized service such as assistance in room selection and accommodating room changes has been mentioned positively. In summary, while the hotel rooms offer spaciousness and a degree of comfort, they would benefit from upgrades and more consistent maintenance to enhance the guest experience.
Beds
Cleanliness
The hotel's bathrooms are noted for their neatness and the attention to cleanliness extends to specific areas like the refrigerator and corridors, which also emit a pleasant smell. Consistency in maintaining these standards is evident with guests mentioning the hotel is always clean and appreciates the hospitality and reception staff for their role in this upkeep.
However, not all reviews are entirely positive. While the rooms are generally described as spacious and clean, there are isolated complaints about specific cleanliness issues. Some guests report dirty carpets, dust in the rooms and bathrooms, standing water upon arrival and weak room cleaning frequency. The carpet, in particular, is a recurrent point of criticism with several guests suggesting it needs replacement due to its age and condition.
Despite a few shortcomings, the hotel’s commitment to cleanliness is frequently acknowledged and praised by visitors, making it a noteworthy choice for those prioritizing hygiene in their accommodations. The clean, quiet environment, reinforced by good service and a decent location, rounds out the overall positive impression of the Swiss Flora Royal Hotel Riyadh.
Staff
However, some reviews highlight areas needing improvement, such as slow check-in procedures and a lack of proper training for some staff members. There are mentions of unprofessional behavior and poor customer service skills among certain employees, alongside instances of disturbance due to late-night calls from the reception.
Overall, the majority of the reviews depict the staff as cooperative, welcoming and ethical, contributing positively to the guest experience at the hotel. This level of service encourages many visitors to consider returning to the hotel for future stays. Despite some negative aspects, the consistent kindness and helpfulness of the staff stand out as key strengths of the Swiss Flora Royal Hotel Riyadh.
Wi-Fi
Parking
Family
4 Star
Business
Luxury
Romantic
Yes, Swiss Flora Royal Hotel Riyadh has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Swiss Flora Royal Hotel Riyadh.
No, Swiss Flora Royal Hotel Riyadh doesn't allow dogs.
Yes, parking facilities are available at Swiss Flora Royal Hotel Riyadh.
Yes, Swiss Flora Royal Hotel Riyadh has a gym.
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