Sheraton Suites Chicago O'Hare
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Summary of reviewsSheraton Suites Chicago O'Hare consistently receives positive reviews for its excellent location, making it a top choice for travelers who need quick and convenient access to O'Hare International Airport. The reliable shuttle service and proximity to car rental facilities also add to its appeal. Despite being near the airport, the hotel maintains a quiet and restful environment and its easy access to downtown Chicago and nearby entertainment venues like the Fashion Outlets of Chicago and Allstate Arena further enhances its convenience.
Guests frequently praise the spacious, comfortable and well-appointed rooms, which are ideal for both leisure and business stays. The suites stand out for their large size and home-like amenities such as separate living areas and kitchenettes. Cleanliness is consistently highlighted with many noting the immaculate conditions and comfortable beds. While there are some minor concerns about dated interiors, the overall room experience is positive.
The hotel's staff earns high marks for their friendliness, professionalism and exceptional customer service. Front desk personnel and shuttle bus drivers, in particular, receive frequent compliments for their helpfulness and courteousness. This high level of service significantly enhances the overall guest experience.
Family travelers find the hotel to be particularly accommodating with spacious rooms that cater well to family needs and staff that are attentive and friendly. Similarly, business travelers appreciate the hotel's business-friendly amenities and spaces, making it conducive to productive stays.
While the breakfast has its proponents, who appreciate its quality and early availability, there are mixed reviews regarding its value and cost with some guests feeling it is overpriced. Dinner has received positive feedback for taste and service despite occasional concerns about microwaved food and overall value for money.
The gym facilities are positively reviewed for their quality and new equipment, contributing to a satisfactory fitness experience for guests. However, parking has been a consistent point of contention due to its additional cost, which many guests feel is steep.
Complimentary WiFi is a common expectation that the hotel does not fully meet with guests often disappointed by the charges for internet access unless they are part of the loyalty program. Despite this, the overall amenities and services offered by Sheraton Suites Chicago O'Hare generally meet the expectations for a four-star hotel.
In conclusion, Sheraton Suites Chicago O'Hare is a highly recommended choice for its excellent location, spacious and clean rooms and exceptional staff service, making it a reliable and comfortable option for various travelers, from families and leisure guests to business professionals.
Categories
Guests frequently praise the spacious, comfortable and well-appointed rooms, which are ideal for both leisure and business stays. The suites stand out for their large size and home-like amenities such as separate living areas and kitchenettes. Cleanliness is consistently highlighted with many noting the immaculate conditions and comfortable beds. While there are some minor concerns about dated interiors, the overall room experience is positive.
The hotel's staff earns high marks for their friendliness, professionalism and exceptional customer service. Front desk personnel and shuttle bus drivers, in particular, receive frequent compliments for their helpfulness and courteousness. This high level of service significantly enhances the overall guest experience.
Family travelers find the hotel to be particularly accommodating with spacious rooms that cater well to family needs and staff that are attentive and friendly. Similarly, business travelers appreciate the hotel's business-friendly amenities and spaces, making it conducive to productive stays.
While the breakfast has its proponents, who appreciate its quality and early availability, there are mixed reviews regarding its value and cost with some guests feeling it is overpriced. Dinner has received positive feedback for taste and service despite occasional concerns about microwaved food and overall value for money.
The gym facilities are positively reviewed for their quality and new equipment, contributing to a satisfactory fitness experience for guests. However, parking has been a consistent point of contention due to its additional cost, which many guests feel is steep.
Complimentary WiFi is a common expectation that the hotel does not fully meet with guests often disappointed by the charges for internet access unless they are part of the loyalty program. Despite this, the overall amenities and services offered by Sheraton Suites Chicago O'Hare generally meet the expectations for a four-star hotel.
In conclusion, Sheraton Suites Chicago O'Hare is a highly recommended choice for its excellent location, spacious and clean rooms and exceptional staff service, making it a reliable and comfortable option for various travelers, from families and leisure guests to business professionals.
Family Friendly Hotel
The suites provide additional space and comfort for families. The hotel is near the Fashion Outlets of Chicago and the Rosemont Theatre.
Business Hotel
Sheraton Suites offers all-suite accommodations and 13,000 feet of meeting/event space. It features a club lounge and complimentary airport shuttle.
Accessible Hotel
Features accessible on-site parking, elevators, and accessible routes from the public entrance. Offers mobility accessible rooms with adjustable height hand-held showers, non-slip grab rails, and roll-in showers. Provides toilet seats at wheelchair height and visual notifications.
Hotel for Honeymoon
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
Sheraton Suites Chicago O'Hare offers an excellent location for travelers, particularly for those needing quick and convenient access to O'Hare International Airport. The hotel's prime position makes it a breeze to return rental cars or catch early flights, being within walking distance of car rental facilities and offering a reliable shuttle service to the airport. This is especially beneficial for overnight stops or layovers.
Guests appreciate the quiet surroundings despite the proximity to the airport, ensuring a restful stay. The location is also advantageous for reaching downtown Chicago with easy access to the Blue Line train. Additionally, the hotel is near the Fashion Outlets of Chicago and Allstate Arena, providing shopping and entertainment options.
Overall, the combination of excellent location, spacious rooms and professional staff makes Sheraton Suites Chicago O'Hare a top choice for those seeking convenience and comfort near the airport.
Guests at Sheraton Suites Chicago O'Hare have varied opinions about the breakfast offerings. While many praise the breakfast for its quality and variety, calling it great by American standards, delicious and abundant, others feel it does not meet the expectations for a hotel of the Sheraton's caliber. Some guests appreciate the eco-conscious serving options and early availability, while a significant number of reviews mention dissatisfaction with the cost, stating that the breakfast is overpriced, not included in the room rate and should be complimentary.
Criticism includes comments about the breakfast being stale, lukewarm eggs, limited options and some cases of dirty coffee cups. A few guests cite specific negative experiences, such as burnt bacon, cold buffet items and a disappointing selection compared to other hotels of similar standing. Despite the criticisms, several guests found the breakfast to be good or very good, highlighting its role as their favorite part of the stay.
In summary, while the breakfast at Sheraton Suites Chicago O'Hare receives high marks for taste and eco-friendly options from some guests, others feel it falls short in value and quality, especially considering the addition of extra charges.
Visitors to the Sheraton Suites Chicago O'Hare have diverse opinions about the dining experience. Many reviews highlight that the meals are delicious with particular praise for specific dishes such as tacos and quinoa. The food quality is described as fantastic and amazing with some guests also noting the perfect service.
However, there are remarks suggesting the food is microwaved, which detracts from the overall dining experience for some. Price is another point of contention with several guests feeling that the food did not provide good value for money considering its cost. There were instances where the kitchen staff was unavailable or the barista did not show up, further impacting the dining experience negatively.
Additionally, the restaurant has started undergoing refurbishment, which affects availability and atmosphere. Despite the temporary bar providing dinner and cocktails, the closure and construction have inconvenienced some guests.
Overall, while the food and service receive high marks from many guests, issues with microwaved meals, value for money and ongoing construction work present challenges that the hotel needs to address.
Sheraton Suites Chicago O'Hare impresses guests with its spacious, comfortable and well-appointed rooms. Many reviews highlight the large size of the rooms, often described as "huge" and "exceptional," making them ideal for both leisure and business stays. The suites, in particular, stand out for their separate living areas, which include desks, couches and even little kitchenettes, offering plenty of space and a home-away-from-home feel.
Cleanliness is another strong suit with multiple mentions of the rooms being very clean and well-maintained. Comfortable beds and nice showers contribute to an overall pleasant stay. Some guests note the clean sheets and immaculate conditions as well, underscoring the high standards of sanitation upheld by the hotel.
While the rooms are praised for their spaciousness and comfort, some feedback points to dated interiors and areas in need of additional cleaning. A few noted specific issues such as dark rooms, malfunctioning AC and stained carpets. However, these concerns are relatively minor compared to the overall positive experience shared by most guests.
Additional conveniences like proximity to the airport, complimentary shuttle service and helpful staff further enhance the appeal of Sheraton Suites Chicago O'Hare. The architectural design of the building, comfortable living spaces and overall hotel ambiance make it a solid choice for travelers seeking both comfort and convenience.
Guests of Sheraton Suites Chicago O'Hare frequently praise the beds for their exceptional comfort and quality. Descriptions such as super comfortable, very comfy and superior bedding are commonly mentioned across reviews. Many visitors highlight the spaciousness of the beds, noting large and king-sized options as particularly luxurious. Additionally, the pillows, duvet and linens are often referred to as fresh and high quality, contributing to a restful experience. Overall, the beds receive consistent recognition for their ability to provide a relaxing and comfortable stay, enhancing the appeal of this hotel.
Sheraton Suites Chicago O'Hare generally impresses guests with its high standards of cleanliness. Many reviewers commend the hotel for its clean and spacious rooms, describing them as big, spotless and comfortable. The overall cleanliness of the hotel, including the lobby and facilities, receives frequent praise with guests noting that the hotel is well-maintained and clean throughout. Recent renovations have left areas like the lobby fresh and appealing.
Despite the majority of positive feedback, a few guests have pointed out occasional lapses in room cleanliness. Some mention specific issues like dust on cabinets, dirty rugs and stained carpets. Certain rooms were criticized for needing additional cleaning or minor updates and there were isolated complaints about housekeeping not servicing rooms daily.
Overall, the hotel earns high marks for being clean and comfortable with a pleasant atmosphere and friendly staff contributing to a satisfactory stay for most visitors. A few improvements in housekeeping and room updates could elevate the guest experience even further.
The reviews for the staff at Sheraton Suites Chicago O'Hare are overwhelmingly positive. Guests frequently highlighted the staff's friendliness, professionalism and exceptional customer service. Front desk personnel received particular praise for being welcoming, accommodating and helpful. Many visitors appreciated the warm and courteous service from the reception and restaurant staff, as well as the attentiveness of specific individuals like Lou, Mike, Jim and Young Rafael.
Shuttle bus drivers were noted for their friendliness and helpfulness and the bar and coffee shop crews were also commended for their service. Despite these positive mentions, a few guests pointed out instances of unfriendliness and dismissive behavior at the reception, along with occasional complaints about staff confusion and rude interactions.
Overall, guests felt that the staff contributed significantly to a pleasant stay, describing them as professional, courteous and exceptionally helpful, thereby enhancing their overall experience at the hotel.
Sheraton Suites Chicago O'Hare has received numerous guest reviews regarding its WiFi services with a consistent focus on the lack of complimentary internet access. Many guests have expressed disappointment that WiFi is not free and noted that they were charged $9.95 for the connection unless they were members of the hotel's loyalty program. This policy was regarded as outdated and not in line with guest expectations for a facility of this caliber. Several reviews mentioned that the instructions for accessing the WiFi were not straightforward and the connection itself was often unreliable, adding to the overall dissatisfaction. While the hotel offers paid WiFi, it seems guests would prefer complimentary access as part of their stay.
The gym at Sheraton Suites Chicago O'Hare is consistently praised by guests for its quality. Many describe it as great or wonderful, highlighting its good facilities and calling it excellent. Guests seem pleased with the functionality and availability of the fitness center with some noting the presence of new equipment. The consensus suggests a positive experience for those looking to use the gym during their stay.
Guests at the Sheraton Suites Chicago O'Hare have consistently raised concerns about the parking situation at the hotel. While the location is deemed ideal and parking is convenient, the additional cost associated with it has been a major point of contention. Many guests noted the mandatory fees for parking with rates commonly mentioned around $25 to $30 per night and some even finding the cost climbing to $40. This expense was often not included in the hotel rate, leading to a sense of being overcharged.
The high cost of parking has been described as hefty and exorbitant, prompting some guests to express disappointment. There were also mentions of the parking being over-priced and the need to consider these costs. However, it was noted that booking in advance could potentially offer cheaper parking options. Despite the safe and convenient aspects of the parking, the lack of free parking and the additional charges have left a notable impression on many visitors.
Sheraton Suites Chicago O'Hare is consistently praised for its family-friendly atmosphere. Guests highlight the spacious and comfortable rooms, which are well-suited for families. Many reviewers note that children particularly enjoyed their stay with various mentions of the "family room" being notably spacious and great for family needs. The hotel staff is frequently commended for being accommodating and attentive to families, making the experience pleasant and stress-free. Overall, it's clear that the hotel offers excellent family accommodations, making it a great choice for those traveling with children.
Sheraton Suites Chicago O'Hare is a modern, four-star hotel that has garnered praise for its comfortable and high-quality amenities. Many guests highlight it as a great choice for short stays, business trips and who prioritize value for money. The hotel boasts an elegant lobby and spacious, comfortable rooms that contribute to its positive atmosphere.
Customer service is a standout feature, repeatedly described as first-class, professional and friendly. The front desk efficiently manages check-ins, ensuring smooth and error-free processes. Guests have particularly appreciated the professionalism associated with the Marriott brand, which owns the Sheraton.
The hotel's facilities are noteworthy with many guests describing them as modern and outstanding. The amenities, while generally comfortable and of high quality, have occasionally fallen short of some four-star expectations. Moderate breakfast options have been pointed out, as well as some services being unavailable, but these instances seemed to be exceptions rather than the rule.
Efficient shuttle services further enhance the convenience for travelers, solidifying Sheraton Suites Chicago O'Hare as a reliable and comfortable option for a modern four-star hotel experience. Despite minor inconsistencies, many guests express their intention to return, underscoring the overall positive experience.
Sheraton Suites Chicago O'Hare presents an excellent option for business travelers. Its commendable business facilities and well-designed suites offer great space for working remotely. This hotel is notably business-friendly, providing convenient business amenities suitable for meetings, conferences and other thorough business activities. A restaurant is available, ideal for conducting meetings in a comfortable setting.
Guests appreciate the helpfulness and assistance from the staff, enhancing the overall experience. The hotel features fast shuttle pickups, making transportation hassle-free for business trips. While there were occasional issues with Wi-Fi connection necessitating visits to the service desk, the overall environment remains conducive to business stays. Despite this minor hitch, the hotel delivers well for those on various business-related stays, ensuring a productive visit to Chicago.
Sheraton Suites Chicago O'Hare offers a range of conveniences for travelers, particularly those seeking easy transportation access. The hotel's shuttle service is noted for its convenience, providing straightforward connections to the nearby airport, which is complemented by the hotel's accessible location close to various transportation options, including car rentals. Guests appreciate the overall accessibility of the hotel, highlighting its easy access features. However, it's important to note that the availability of accessible rooms is limited, which might require advance requests for those with specific needs. The hotel generally accommodates requests such as rooms on higher floors near the elevator, enhancing comfort for those with mobility concerns. Overall, Sheraton Suites Chicago O'Hare stands out for its strategic location and ease of travel, though it may require additional planning for accessibility features regarding room accommodations.
The Sheraton Suites Chicago O'Hare offers an elevated experience that aligns with the renowned Sheraton standard. Guests have found the rooms to be luxurious, often describing them as fantastic suites adorned with opulent design elements and premium amenities. The atmosphere throughout the hotel is inviting, providing an elegant and higher-end stay. Visitors have noted the courteous staff who contribute significantly to the luxury feel of the experience. Many have compared their stay to high-end hotels, praising the establishment for delivering a top-drawer experience that rivals the likes of the Ritz.
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Location
Guests appreciate the quiet surroundings despite the proximity to the airport, ensuring a restful stay. The location is also advantageous for reaching downtown Chicago with easy access to the Blue Line train. Additionally, the hotel is near the Fashion Outlets of Chicago and Allstate Arena, providing shopping and entertainment options.
Overall, the combination of excellent location, spacious rooms and professional staff makes Sheraton Suites Chicago O'Hare a top choice for those seeking convenience and comfort near the airport.
Breakfast
Criticism includes comments about the breakfast being stale, lukewarm eggs, limited options and some cases of dirty coffee cups. A few guests cite specific negative experiences, such as burnt bacon, cold buffet items and a disappointing selection compared to other hotels of similar standing. Despite the criticisms, several guests found the breakfast to be good or very good, highlighting its role as their favorite part of the stay.
In summary, while the breakfast at Sheraton Suites Chicago O'Hare receives high marks for taste and eco-friendly options from some guests, others feel it falls short in value and quality, especially considering the addition of extra charges.
Dinner
However, there are remarks suggesting the food is microwaved, which detracts from the overall dining experience for some. Price is another point of contention with several guests feeling that the food did not provide good value for money considering its cost. There were instances where the kitchen staff was unavailable or the barista did not show up, further impacting the dining experience negatively.
Additionally, the restaurant has started undergoing refurbishment, which affects availability and atmosphere. Despite the temporary bar providing dinner and cocktails, the closure and construction have inconvenienced some guests.
Overall, while the food and service receive high marks from many guests, issues with microwaved meals, value for money and ongoing construction work present challenges that the hotel needs to address.
Rooms
Cleanliness is another strong suit with multiple mentions of the rooms being very clean and well-maintained. Comfortable beds and nice showers contribute to an overall pleasant stay. Some guests note the clean sheets and immaculate conditions as well, underscoring the high standards of sanitation upheld by the hotel.
While the rooms are praised for their spaciousness and comfort, some feedback points to dated interiors and areas in need of additional cleaning. A few noted specific issues such as dark rooms, malfunctioning AC and stained carpets. However, these concerns are relatively minor compared to the overall positive experience shared by most guests.
Additional conveniences like proximity to the airport, complimentary shuttle service and helpful staff further enhance the appeal of Sheraton Suites Chicago O'Hare. The architectural design of the building, comfortable living spaces and overall hotel ambiance make it a solid choice for travelers seeking both comfort and convenience.
Beds
Cleanliness
Despite the majority of positive feedback, a few guests have pointed out occasional lapses in room cleanliness. Some mention specific issues like dust on cabinets, dirty rugs and stained carpets. Certain rooms were criticized for needing additional cleaning or minor updates and there were isolated complaints about housekeeping not servicing rooms daily.
Overall, the hotel earns high marks for being clean and comfortable with a pleasant atmosphere and friendly staff contributing to a satisfactory stay for most visitors. A few improvements in housekeeping and room updates could elevate the guest experience even further.
Staff
Shuttle bus drivers were noted for their friendliness and helpfulness and the bar and coffee shop crews were also commended for their service. Despite these positive mentions, a few guests pointed out instances of unfriendliness and dismissive behavior at the reception, along with occasional complaints about staff confusion and rude interactions.
Overall, guests felt that the staff contributed significantly to a pleasant stay, describing them as professional, courteous and exceptionally helpful, thereby enhancing their overall experience at the hotel.
Wi-Fi
Gym
Parking
The high cost of parking has been described as hefty and exorbitant, prompting some guests to express disappointment. There were also mentions of the parking being over-priced and the need to consider these costs. However, it was noted that booking in advance could potentially offer cheaper parking options. Despite the safe and convenient aspects of the parking, the lack of free parking and the additional charges have left a notable impression on many visitors.
Family
4 Star
Customer service is a standout feature, repeatedly described as first-class, professional and friendly. The front desk efficiently manages check-ins, ensuring smooth and error-free processes. Guests have particularly appreciated the professionalism associated with the Marriott brand, which owns the Sheraton.
The hotel's facilities are noteworthy with many guests describing them as modern and outstanding. The amenities, while generally comfortable and of high quality, have occasionally fallen short of some four-star expectations. Moderate breakfast options have been pointed out, as well as some services being unavailable, but these instances seemed to be exceptions rather than the rule.
Efficient shuttle services further enhance the convenience for travelers, solidifying Sheraton Suites Chicago O'Hare as a reliable and comfortable option for a modern four-star hotel experience. Despite minor inconsistencies, many guests express their intention to return, underscoring the overall positive experience.
Business
Guests appreciate the helpfulness and assistance from the staff, enhancing the overall experience. The hotel features fast shuttle pickups, making transportation hassle-free for business trips. While there were occasional issues with Wi-Fi connection necessitating visits to the service desk, the overall environment remains conducive to business stays. Despite this minor hitch, the hotel delivers well for those on various business-related stays, ensuring a productive visit to Chicago.
Accessible
Luxury
No, Sheraton Suites Chicago O'Hare doesn't have any pool.
No, a spa isn't available at Sheraton Suites Chicago O'Hare.
No, Sheraton Suites Chicago O'Hare doesn't allow dogs.
Yes, parking facilities are available at Sheraton Suites Chicago O'Hare.
Yes, Sheraton Suites Chicago O'Hare has a gym.
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