Heritage Inn Express Roseville
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Summary of reviewsThe Heritage Inn Express Roseville is well-regarded for its strategic location, making it a convenient choice for a variety of travelers. Positioned close to the city center and accessible from the freeway, it provides easy access to numerous attractions, services and amenities such as grocery stores, shopping plazas, dining options and entertainment venues like Thunder Valley Casino. This makes it especially appealing to both leisure and work travelers with the added benefit of conveniently situated parking right outside the rooms.
While the breakfast service receives less favorable reviews, often described as minimal and uninspiring with grab-and-go bags containing basic items like muffins and yogurt, many find the simplicity acceptable. However, there is a general consensus that it could be significantly improved to better meet guest expectations.
Guest feedback is generally positive regarding room conditions, highlighting their spaciousness and cleanliness. The rooms are appreciated for ample size, comfortable setup and functional amenities such as fridges and microwaves. Despite some reports of unpleasant odors and occasional uncleanliness, the rooms are often praised for being a good budget-friendly option, especially for short stays.
The staff at the hotel receive high marks for their friendliness and professionalism, particularly the front desk team who are noted for their helpfulness and accommodating nature. Instances of exceptional service are commonly mentioned, contributing to a positive overall guest experience. However, there are occasional reports of unprofessional behavior, which potential visitors should keep in mind.
Parking at the Heritage Inn Express Roseville is considered convenient and secure with ample space and good lighting, despite some guests expressing displeasure over the additional parking fee. The safety measures in place, such as vehicle registration and parking passes, add to the sense of security for guests.
The Wi-Fi service, on the other hand, is a notable downside with frequent complaints about poor connectivity and slow speeds, making it unreliable for practical use.
Finally, reviews of the beds are mixed; while many guests find them comfortable and conducive to a good night’s sleep, others report issues with mattress firmness, lumpiness or stains. These mixed feelings indicate that bed quality can vary, hence affecting individual guest experiences.
Overall, the Heritage Inn Express Roseville is appreciated for its strategic location, friendly staff and generally clean and spacious rooms, though it has room for improvement in areas such as breakfast offerings, Wi-Fi service and bed quality.
Categories
While the breakfast service receives less favorable reviews, often described as minimal and uninspiring with grab-and-go bags containing basic items like muffins and yogurt, many find the simplicity acceptable. However, there is a general consensus that it could be significantly improved to better meet guest expectations.
Guest feedback is generally positive regarding room conditions, highlighting their spaciousness and cleanliness. The rooms are appreciated for ample size, comfortable setup and functional amenities such as fridges and microwaves. Despite some reports of unpleasant odors and occasional uncleanliness, the rooms are often praised for being a good budget-friendly option, especially for short stays.
The staff at the hotel receive high marks for their friendliness and professionalism, particularly the front desk team who are noted for their helpfulness and accommodating nature. Instances of exceptional service are commonly mentioned, contributing to a positive overall guest experience. However, there are occasional reports of unprofessional behavior, which potential visitors should keep in mind.
Parking at the Heritage Inn Express Roseville is considered convenient and secure with ample space and good lighting, despite some guests expressing displeasure over the additional parking fee. The safety measures in place, such as vehicle registration and parking passes, add to the sense of security for guests.
The Wi-Fi service, on the other hand, is a notable downside with frequent complaints about poor connectivity and slow speeds, making it unreliable for practical use.
Finally, reviews of the beds are mixed; while many guests find them comfortable and conducive to a good night’s sleep, others report issues with mattress firmness, lumpiness or stains. These mixed feelings indicate that bed quality can vary, hence affecting individual guest experiences.
Overall, the Heritage Inn Express Roseville is appreciated for its strategic location, friendly staff and generally clean and spacious rooms, though it has room for improvement in areas such as breakfast offerings, Wi-Fi service and bed quality.
Dog Friendly Motel
This hotel allows dogs up to 30 lbs for an additional fee of $25 per pet, per night. There is a grassy area for pet relief on the property.
Motel with Parking
This inn provides free parking facilities for its guests. Free parking is a convenient feature for travelers staying at the property.
Motel with Swimming Pool
Outdoor Pool
Accessible Motel
Motel with Outdoor Pool
Guest Reviews
The Heritage Inn Express Roseville enjoys a highly praised location, making it a convenient choice for various types of travelers. Situated just a few minutes from the city center, the hotel provides quick access to numerous attractions and essential services. Guests frequently mentioned that the hotel is easily accessible from the freeway, making it simple to find and reducing travel time.
The surrounding area is bustling with amenities, including grocery stores, shopping plazas, malls, banks and a variety of dining options ranging from fast food to fine dining. Notably, the hotel is conveniently located next to a McDonald's and close to Thunder Valley Casino, adding to its appeal for those in search of entertainment.
For work travelers, the location proved practical, being convenient for those working in the area or needing to travel to nearby destinations. The ease of access to both the property and surrounding services was lauded with many pointing out that parking was conveniently situated right outside their rooms.
The hotel also benefits from its proximity to key local spots like concert venues and bowling centers, making it an ideal choice for visitors attending events. Despite a few mentions of the area not being the best, the overall sentiment towards the location was positive, highlighting its convenience, accessibility and the valuable amenities nearby.
The breakfast experience at Heritage Inn Express Roseville appears to be lacking according to guest reviews. Many highlighted that the breakfast provided was minimal and far from a traditional continental breakfast, consisting mostly of items in a brown paper bag. These grab-and-go bags often contained muffins, apples, dry crackers, yogurt and occasionally frozen items like bagels and orange juice. Guests noted the absence of hot meals and a more substantial offering, resulting in some choosing to dine elsewhere. While a few found the simple nature of the breakfast convenient and satisfactory, the general consensus indicates that the breakfast service could be significantly improved to meet expectations.
The rooms at Heritage Inn Express Roseville are generally praised for their spaciousness and cleanliness. Many guests appreciated the ample size, comfortable setup and functional amenities like a fridge and microwave. The bathrooms received positive mentions for being well-equipped and large and the showers were particularly noted for strong water pressure. The beds received mixed reviews with some finding them very comfortable and others noting issues such as lumpiness or sagging.
Although several reviews highlight the good value for the price and friendly staff, there are also significant concerns. Some rooms had persistent odors, often attributed to cigarette smoke and a few guests noted issues like bugs or overall uncleanliness. There were instances of rooms being outdated and in need of repairs, including bathroom fixtures and beds that posed tripping hazards. Despite these drawbacks, the overall sentiment leans towards the rooms being clean and comfortable, making it a decent budget-friendly option for a short stay.
Heritage Inn Express Roseville offers a mixed experience when it comes to the beds. Many guests have praised the comfort of the beds, noting them to be very comfortable and brand new, providing a pleasant sleeping experience with clean surroundings. Some reviews highlighted the beds to be very comfy with comfy pillows. However, there are also complaints about the beds being either too hard or too soft with some guests finding them lumpy or uncomfortable and a few remarking on issues like feeling the springs or stained mattresses. The hotel seems to provide an overall clean and quiet environment, but individual preferences for mattress firmness can affect the guest experience.
The Heritage Inn Express Roseville has received a variety of cleanliness reviews from guests. Positive remarks include that some rooms were notably clean and very clean with guests finding them comfortable and quiet. A few guests specifically mentioned that the property was clean and perfect for their needs.
However, there are significant criticisms that potential visitors should be mindful of. Common issues include the smell of cigarettes in both smoking and non-smoking rooms, which detracted from the overall experience. There were numerous complaints about the general uncleanliness, such as dirty and dusty floors, stained linens and towels and bathrooms in poor condition, some with leaks and unpleasant odors. There were also reports of visible mold, loose fixtures and even unwanted pests, including ants and a large spider.
Additionally, the cleanliness outside the rooms did not go unnoticed with guests suggesting that the exterior areas could benefit from sprucing up and better maintenance. Safety concerns were also raised regarding the condition of room amenities and the surrounding areas with some guests feeling uneasy.
In conclusion, while there are instances of well-maintained rooms at Heritage Inn Express Roseville, the consistent reports of cleanliness issues indicate a need for improved housekeeping and maintenance to ensure a more universally positive experience for all guests.
The staff at Heritage Inn Express Roseville have left a generally positive impression on guests with many highlighting the friendliness and professionalism of the team. The front desk staff, in particular, are frequently described as nice, accommodating and very helpful. Multiple reviews mention the exceptional professionalism and friendly demeanor of individuals at the reception, describing efforts to simplify security deposits and handle customer needs with politeness and efficiency. Names like Michelle and Marcella have been noted for setting high standards and providing outstanding guest services.
While the majority of feedback about the staff is positive, there are some mentions of less favorable interactions. A few guests reported encountering rudeness or unprofessional behavior from certain staff members, including management with incidents that led to discomfort or dissatisfaction. Despite these isolated cases, many guests appreciated the overall responsiveness and kindness of the staff.
In summary, the staff at Heritage Inn Express Roseville are largely seen as a hardworking, accommodating and friendly team, often enhancing the guest experience with their excellent service and professional attitudes. However, potential visitors should be aware that the quality of service might vary.
Guest reviews for 'Heritage Inn Express Roseville' consistently indicate significant issues with the Wi-Fi service. Many guests reported that there was either no Wi-Fi available or that it was very slow and essentially useless for any practical purposes. Frequent freezing, problematic streaming and poor connectivity were common complaints. Despite attempts to reach out to the front desk for assistance, several guests noted that they did not receive any help resolving these issues. Overall, the Wi-Fi at this hotel appears to be insufficient and unreliable.
Reviews highlight that 'Heritage Inn Express Roseville' offers a convenient and accessible parking experience for guests with many mentioning that parking is available right outside their rooms or near the stairs. The parking area is described as large and well-lit at night, ensuring ease of access and security. Notably, the parking lot offers added safety measures, requiring guests to register their vehicle and receive a parking pass. However, there are mixed feelings about the parking fee with several guests expressing dissatisfaction over the additional charge, which some found unexpected. Nonetheless, the overall sentiment towards the parking facilities remains largely positive with emphasis on their convenience and security features.
Location Show Map
Location
The surrounding area is bustling with amenities, including grocery stores, shopping plazas, malls, banks and a variety of dining options ranging from fast food to fine dining. Notably, the hotel is conveniently located next to a McDonald's and close to Thunder Valley Casino, adding to its appeal for those in search of entertainment.
For work travelers, the location proved practical, being convenient for those working in the area or needing to travel to nearby destinations. The ease of access to both the property and surrounding services was lauded with many pointing out that parking was conveniently situated right outside their rooms.
The hotel also benefits from its proximity to key local spots like concert venues and bowling centers, making it an ideal choice for visitors attending events. Despite a few mentions of the area not being the best, the overall sentiment towards the location was positive, highlighting its convenience, accessibility and the valuable amenities nearby.
Breakfast
Rooms
Although several reviews highlight the good value for the price and friendly staff, there are also significant concerns. Some rooms had persistent odors, often attributed to cigarette smoke and a few guests noted issues like bugs or overall uncleanliness. There were instances of rooms being outdated and in need of repairs, including bathroom fixtures and beds that posed tripping hazards. Despite these drawbacks, the overall sentiment leans towards the rooms being clean and comfortable, making it a decent budget-friendly option for a short stay.
Beds
Cleanliness
However, there are significant criticisms that potential visitors should be mindful of. Common issues include the smell of cigarettes in both smoking and non-smoking rooms, which detracted from the overall experience. There were numerous complaints about the general uncleanliness, such as dirty and dusty floors, stained linens and towels and bathrooms in poor condition, some with leaks and unpleasant odors. There were also reports of visible mold, loose fixtures and even unwanted pests, including ants and a large spider.
Additionally, the cleanliness outside the rooms did not go unnoticed with guests suggesting that the exterior areas could benefit from sprucing up and better maintenance. Safety concerns were also raised regarding the condition of room amenities and the surrounding areas with some guests feeling uneasy.
In conclusion, while there are instances of well-maintained rooms at Heritage Inn Express Roseville, the consistent reports of cleanliness issues indicate a need for improved housekeeping and maintenance to ensure a more universally positive experience for all guests.
Staff
While the majority of feedback about the staff is positive, there are some mentions of less favorable interactions. A few guests reported encountering rudeness or unprofessional behavior from certain staff members, including management with incidents that led to discomfort or dissatisfaction. Despite these isolated cases, many guests appreciated the overall responsiveness and kindness of the staff.
In summary, the staff at Heritage Inn Express Roseville are largely seen as a hardworking, accommodating and friendly team, often enhancing the guest experience with their excellent service and professional attitudes. However, potential visitors should be aware that the quality of service might vary.
Wi-Fi
Parking
Yes, Heritage Inn Express Roseville has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Heritage Inn Express Roseville.
Yes, Heritage Inn Express Roseville welcomes dogs.
Yes, parking facilities are available at Heritage Inn Express Roseville.
No, Heritage Inn Express Roseville doesn't have a gym.
Location Show Map
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Hotel in Roseville
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From $143
