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Summary of reviewsHigina Spa Hotel in Truskavets is widely celebrated for its serene and picturesque location, nestled in a quiet, green environment close to the city center and mineral water springs. This positioning makes it an ideal retreat for relaxation while providing easy access to dining and shopping options, despite some concerns about gravel roads and unclear signage leading to the property.
The breakfast experience at the hotel is generally positive with guests praising the tasty, hearty and nutritionally balanced meals, particularly for children. However, the absence of a buffet and limited variety, along with occasional delays in service, can be frustrating. Dinner at the hotel earns high marks for delicious and reasonably priced dishes, although the waiting times and occasional cold food can detract from the dining experience.
Guestrooms at Higina Spa Hotel are appreciated for their cleanliness, warmth and spaciousness, featuring comfortable beds and quality hair dryers. Nevertheless, some rooms face issues such as outdated furniture, lack of basic amenities and insufficient cleanliness, suggesting a need for significant improvements.
The overall cleanliness of the hotel receives mixed reviews. While many areas, including rooms and the pool, are well-maintained, issues such as mold, dust and occasional hygiene lapses in the spa area indicate inconsistency in housekeeping standards.
Staff at Higina Spa Hotel receive commendation for their politeness, attentiveness and friendly demeanor, contributing to a positive guest experience. However, some reviews highlight a lack of training and engagement from a few staff members, suggesting occasional disparities in service quality.
The hotel's Wi-Fi service is another area of mixed feedback with some guests enjoying excellent connectivity while others experience weak, unstable signals, particularly in certain rooms and upper floors.
The spa receives strong positive reviews for its inviting design, clean facilities and professional treatments, including massages. However, some guests find the spa area small and crowded during peak times and occasional maintenance issues like mold and non-working features are noted.
The pool area is appreciated for its warm, cozy atmosphere and unique jungle-like decor. Nevertheless, concerns about the pool's size, overcrowding and cleanliness, along with cold water and insufficient chlorination, suggest room for improvement.
Family-friendliness is a significant highlight at Higina Spa Hotel with amenities such as a children's pool, cinema room, kids' breakfast and family rooms being particularly well-received. Despite some safety concerns in the children's pool, the hotel's efforts to cater to both adult and child relaxation make it a favorable destination for families.
Overall, while Higina Spa Hotel boasts numerous strengths, particularly in terms of location, dining and family-friendly amenities, addressing the identified areas for improvement could significantly enhance the overall guest experience.
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