If you're looking for a hotel in Sacramento with exceptional service, Embassy Suites by Hilton Sacramento Riverfront Promenade would be a great choice. In general, guests rave about the friendliness of the staff, from check-in with Brianna to the bell staff and valet service. Some guests even describe the staff as going "over-the-top" with their customer service skills. While there were reports of rude or clueless staff, these instances seemed to be the exception, not the rule. Additionally, the hotel is currently undergoing renovations and while some guests were disturbed by the noise, the manager Neville was professional and compensated guests for any inconvenience. Overall, guests described the location of the hotel as wonderful and many mentioned that they had a great stay, making it one of the best hotels they've ever stayed at. Finally, numerous guests mentioned how helpful and friendly the staff was, from the reception and breakfast buffet, to the valet parking and phone operators.