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Summary of reviewsSuper 8 by Wyndham St. Louis North received varied feedback across different categories, predominantly marked by contrasting experiences among its guests.
The hotel enjoys a strategic location near major highways such as I-70, which offers easy access to downtown St. Louis and various attractions like the Gateway Arch and other city highlights. Its proximity to nearby amenities such as a bus stop, gas station and fast-food outlets add convenience for travelers. However, the surrounding industrial area has been described as rundown and sketchy with incidents of vehicle break-ins and a general feeling of insecurity, impacting guests' perception of safety.
Breakfast at the hotel elicited mixed reactions. Some guests appreciated the basic offerings of bagels, waffles, yogurt, coffee and juice, considering them adequate. However, many criticized the lack of variety and quality of the food, noting the absence of hot items, breakfast meats and milk with some reports of moldy muffins and an unclean breakfast area further tarnishing the experience.
Rooms at the hotel were generally praised for their spaciousness and comfortable beds with some guests highlighting the clean and well-appointed accommodations. Despite this, the reviews pointed to significant inconsistencies with recurring issues around cleanliness, including smells of smoke, mold and water damage, as well as neglect in maintenance, such as dirty linens and visible signs of wear and tear.
Cleanliness appears to be a predominant concern with several guests reporting unsatisfactory conditions in common areas and bathrooms. Frequent mentions of strong odors, dirty carpets, mold and bug sightings overshadowed the positive occasional remarks about clean rooms. This suggests a significant need for improvement in housekeeping and maintenance practices.
Staff reviews were equally divided. Many guests commended the friendly and helpful nature of some staff members, who were described as welcoming and professional. Conversely, a notable number of reviews pointed out unprofessional behavior, absenteeism and rudeness from other staff members, indicating a lack of consistency in customer service.
The hotel’s free Wi-Fi received mixed feedback with some guests finding it satisfactory while others reported connectivity issues. However, staff efforts to address complaints, such as providing wireless routers, were acknowledged positively.
Parking received a combination of positive remarks for its fenced, well-lit and free nature, which initially suggested security. However, cleanliness and safety issues arose from reports of broken glass, trash and suspicious activities, leaving some guests feeling uneasy.
As for family-friendliness, opinions varied with some guests appreciating the spacious and clean facilities while others felt the atmosphere and provisions were inadequate for young children, citing noise and safety concerns.
Finally, while a number of guests found the beds comfortable and conducive to a good night's sleep, there were significant reports of dirty and stained linens, bedbugs and uncomfortable mattresses, highlighting a need for improved cleanliness and maintenance in this area.
In summary, while Super 8 by Wyndham St. Louis North offers some appealing features like spacious rooms, convenient location and friendly staff, the significant concerns around cleanliness, maintenance, safety and inconsistent service quality may impact the overall experience for many guests. Show more
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Categories
Hotel with Parking
This hotel provides free private parking on-site. The availability of complimentary parking for cars, trucks, buses, and RVs makes it a convenient choice for travelers.
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Room Types
King Room - Mobility Access/Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.
King Room - Mobility Access/SmokingFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.
King Studio Suite - Non-SmokingBoasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV with cable channels, as well as a quiet street view. The unit has 1 bed.
King Studio - Non-SmokingOffering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned studio offers a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.
King Studio - SmokingFeaturing free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned studio features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.
King Room - Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 1 bed.
King Room - Smoking Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 1 bed.
Deluxe King Suite - Non-SmokingFeaturing a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as a quiet street view. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.
Queen Room with Two Queen Beds - SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.
Guest Reviews
5.8
Rated
Location
The Super 8 by Wyndham St. Louis North garners mixed feelings about its location. Positively, the hotel is conveniently located near major highways like I-70, providing easy access to downtown St. Louis and various attractions within a 15 to 30-minute radius. Guests appreciated its proximity to the arch and other key spots, making it a practical choice for those attending local events or seeking to explore the city's highlights. The nearby amenities, including a bus stop, a gas station and fast-food options, add a level of convenience for travelers.
However, the surrounding area raises concerns for many visitors. The hotel is situated in an industrial zone, marked by abandoned warehouses and a generally rundown appearance. There were multiple remarks about the neighborhood being sketchy with high noise levels due to its proximity to a truck stop and trucking depots. Safety is a significant concern with mentions of the area feeling dangerous, incidents of vehicle break-ins and suspicious individuals lingering around the property. The safety locks on some doors being broken further added to the unease.
While its central location appeals to those focused on convenience and access to the highway, the surrounding environment may deter guests looking for a more secure and pleasant neighborhood.
Breakfast
The reviews for the breakfast at Super 8 by Wyndham St. Louis North suggest mixed feedback. Positively, some guests mentioned enjoying the bagels, waffles, yogurt, coffee and juices provided. The apple juice, granola bars and free light breakfast options were also highlighted and the breakfast was considered adequate or good by several reviewers. The breakfast area was sometimes noted as clean and decent with some close eating options nearby.
However, there were numerous critiques about the breakfast lacking variety and quality with repeated comments on it being very basic or minimal. Issues such as no breakfast meat, milk, hot food or cereal were noted; some guests mentioned moldy or hard muffins and a preference for more substantial breakfast options. The breakfast room sometimes lacked cleanliness and there was a mention of a mouse sighting.
In summary, while some guests found the breakfast to be satisfactory and fitting for their needs, others felt that it fell short in variety and quality with several not enjoying the experience at all.
Rooms
The 'Super 8 by Wyndham St. Louis North' hotel offers a variety of room experiences that can cater to different needs and expectations. Many guests appreciated the spaciousness of the rooms, often describing them as large and well-appointed with nice furnishings. The beds frequently received commendations for their comfort and numerous reviews highlighted the rooms as clean and well-arranged. The hotel's affordability combined with decent amenities like hot showers and good water pressure made it a practical choice for some travelers.
However, the overall guest experience appears to be highly inconsistent. Several reviews noted issues such as the pervasive smell of smoke and weed, regardless of requests for non-smoking rooms. There were mentions of mold, water damage and wallpaper peeling in the bathrooms, as well as neglect in general maintenance—sometimes with visible signs of dirt, hair and even roaches. Bedding issues were common with reports of dirty, stained or burned linens.
The hotel’s management and maintenance fell short for several reviewers who encountered broken fixtures, missing amenities and difficulties in reaching staff. Noise was another drawback, emphasized by the paper-thin walls that allowed disturbances from other guests. Despite the convenient location, these negative points contributed to a mixed or even negative overall impression for many guests.
Thus, while the rooms at Super 8 by Wyndham St. Louis North can be spacious and comfortable, potential guests should be prepared for variances in cleanliness and maintenance.
Beds
The beds at Super 8 by Wyndham St. Louis North have received a mix of reviews from guests. On the positive side, many visitors found the beds to be comfortable, describing them as soft, clean and even comparing the experience to sleeping on a cloud. Some remarked on the comfort of the pillows as well and expressed satisfaction with the spaciousness of the rooms and the supportive front desk staff. It's clear that when it comes to bed comfort, several guests had pleasant experiences.
However, the reviews also indicate significant issues. There were multiple mentions of dirty, stained and even burned bed linens. Some guests reportedly encountered bedbugs, while others found the beds to be uncomfortable with some mattresses exhibiting problematic dips and lumps. Additionally, there were complaints about the general cleanliness of the rooms and unpleasant odors.
Overall, while some guests were pleased with the comfort of the beds, the negative remarks suggest that cleanliness and maintenance are areas in need of improvement.
Cleanliness
The guest reviews for 'Super 8 by Wyndham St. Louis North' predominantly highlight concerns regarding cleanliness. Common areas such as hallways and elevators frequently emitted strong smells of smoke and marijuana, despite the hotel’s smoking-free policy. Numerous reports mentioned dirty and stained carpets, dusty surfaces and garbage scattered around the property. Bathrooms were often criticized for being particularly unclean with issues such as mold growth, sticky floors and leftover hair. Some guests even found bugs in their rooms and beds, which was a significant concern.
Although a few guests noted instances of clean rooms and modern renovations, these were clearly exceptions rather than the rule. The hotel appeared to be in disrepair with broken fixtures, leaky ceilings and stained linens. Outside, the parking lot was littered with shattered glass, further contributing to the overall lack of cleanliness.
The overall sentiment indicates that significant improvement in housekeeping and maintenance is necessary to address these widespread issues. The positive remarks about room cleanliness were overshadowed by the recurring complaints of a dirty and poorly maintained environment.
Staff
At 'Super 8 by Wyndham St. Louis North', the staff experiences are a mixed bag, oscillating between highly positive and notably negative. Guests frequently commend the friendly, helpful and pleasant nature of much of the staff, particularly highlighting individuals like Jennifer and various front desk ladies who were described as welcoming, professional and accommodating. Many appreciated the polite and understanding service, quick check-ins and the efforts to make guests feel valued.
However, a substantial number of reviews point out serious concerns. These include staff being rude, unhelpful, curt and in some cases, exhibiting unprofessional behavior. Repeated mentions of absenteeism at the reception and unwelcoming managers further tarnish the overall impression. Unauthorized entries by housekeeping and rude interactions also add to the negative experiences.
In summary, while some staff members at Super 8 by Wyndham St. Louis North offer excellent service, significant discrepancies in overall staff behavior suggest inconsistent customer service quality, potentially affecting guests' stay experience.
Wi-Fi
Guests of the Super 8 by Wyndham St. Louis North shared mixed experiences regarding the hotel's Wi-Fi. While some found the Wi-Fi service to be satisfactory, allowing them to complete tasks such as online schooling, others reported issues including the Wi-Fi not working at all. One guest mentioned concerns about the network being prone to hackers. On a positive note, the hotel staff addressed at least one complaint by providing a wireless router to improve connectivity.
Parking
The reviews of the parking situation at Super 8 by Wyndham St. Louis North reveal a mixed bag. On the positive side, guests appreciated that the parking lot is fenced, well-lit and relatively large, offering a sense of security. Some guests felt safe parking their vehicles and there were no additional parking costs. However, numerous complaints pointed towards the parking lot's cleanliness and safety. Reports of broken glass, trash and broken-down cars were common. The presence of panhandlers and suspicious activity left some guests feeling uneasy. Additionally, the proximity to a busy truck stop meant traffic noise and an influx of non-hotel guests' vehicles. There were also concerns about vehicle safety with instances of cars being broken into. Overall, while the parking lot is spacious and secure in terms of fencing and lighting, its cleanliness and the surrounding activity raise significant concerns.
Family
The Super 8 by Wyndham St. Louis North appears to offer limited activities or amenities specifically designed for children. Phrases from guest reviews highlight a mix of family-related experiences. While the hotel is described as family friendly by some, others felt it was not suitable for their young children. The facilities are noted to be spacious and clean, providing a secure environment, which some families appreciated.
However, there are several negative remarks detailing issues that may affect families, such as noise from other guests, inadequate towels and breakfast provisions for a family of four and an overall unfriendly atmosphere for families. Additional concerns raised include safety issues with mentions of theft from other guests and observations of homeless individuals around the premises. Despite some positive points about the cleanliness and proximity to family, these varied experiences suggest that while the hotel can accommodate families, it may not meet all family-friendly expectations.
No, Super 8 by Wyndham St. Louis North doesn't have any pool.
No, a spa isn't available at Super 8 by Wyndham St. Louis North.
No, Super 8 by Wyndham St. Louis North doesn't allow dogs.
Yes, parking facilities are available at Super 8 by Wyndham St. Louis North.
Yes, Super 8 by Wyndham St. Louis North has a gym.