Hotel Monterrey
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Summary of reviewsHotel Monterrey enjoys a prime location in Salamanca, greatly appreciated by guests for its proximity to the main square, Plaza Mayor and easy access to the city's attractions, shops and dining options. Its charming historic building and nearby public parking facilities add extra appeal. The staff receives consistent praise for their friendly and helpful demeanor, contributing to a pleasant experience for most visitors. The positive highlight includes the hotel’s pet-friendly policy, which attracts travelers with pets, who appreciate the lack of extra charges for their furry companions.
However, the hotel's amenities and services fall short in several areas. The lack of an on-site breakfast service has been noted, though alternatives are available nearby. The rooms, while spacious and offering nice views, are outdated and suffer from maintenance issues, including dirty sheets, mold, broken fixtures and non-functional heating and cooling systems. Cleanliness is a recurring problem with frequent complaints about stained carpets, dirty bathroom floors, mold and poor overall hygiene.
The wifi service is another area of concern, often described as poor and unreliable with many guests unable to access it in their rooms. The beds receive mixed reviews with some guests finding them comfortable and others criticizing them as outdated and uncomfortable. The noise from surrounding nightlife also disrupts sleep for some guests.
Despite its four-star rating, many reviews suggest that the hotel fails to meet the standards expected of such a classification with numerous guests comparing it to a lower-rated accommodation due to its outdated facilities and lack of proper upkeep. Overall, Hotel Monterrey's strength lies in its location and friendly staff, but significant improvements are needed in other areas to meet modern hotel standards.
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However, the hotel's amenities and services fall short in several areas. The lack of an on-site breakfast service has been noted, though alternatives are available nearby. The rooms, while spacious and offering nice views, are outdated and suffer from maintenance issues, including dirty sheets, mold, broken fixtures and non-functional heating and cooling systems. Cleanliness is a recurring problem with frequent complaints about stained carpets, dirty bathroom floors, mold and poor overall hygiene.
The wifi service is another area of concern, often described as poor and unreliable with many guests unable to access it in their rooms. The beds receive mixed reviews with some guests finding them comfortable and others criticizing them as outdated and uncomfortable. The noise from surrounding nightlife also disrupts sleep for some guests.
Despite its four-star rating, many reviews suggest that the hotel fails to meet the standards expected of such a classification with numerous guests comparing it to a lower-rated accommodation due to its outdated facilities and lack of proper upkeep. Overall, Hotel Monterrey's strength lies in its location and friendly staff, but significant improvements are needed in other areas to meet modern hotel standards.
Dog Friendly Hotel
Dogs Stay Free
Hotel near Nightlife Spots
Cheap Hotel
3-Star Hotel
Hotel where Dogs Stay Free
Guest Reviews
Hotel Monterrey boasts an outstanding location, highly praised by guests for its central and strategic position in Salamanca. Situated just a short walk from the main square, Plaza Mayor, the hotel offers visitors convenient access to the city's major attractions, shops and dining establishments. The charm of staying in a historic building adds to its appeal.
Public parking facilities nearby and a beautiful facade are also highlighted as notable features. While some reviews pointed out other aspects of the hotel needing improvement, the overwhelmingly positive sentiment revolves around its unbeatable locality, making it an ideal choice for those keen on exploring Salamanca's vibrant heart.
Hotel Monterrey impresses with its fantastic facilities, however, some guests noted the absence of an on-site breakfast service. Several reviews mentioned the lack of a cafeteria or breakfast options within the hotel, suggesting that visitors may need to look elsewhere for their morning meal. For those who did manage to have breakfast, the reviews were generally positive, indicating that there are suitable alternatives nearby, such as at the Plaza Mayor.
The rooms at Hotel Monterrey in Salamanca are generally large and offer some nice views, but they fall short in several crucial areas. Many guests appreciate the spaciousness, but the overwhelming consensus highlights significant issues that detract from the overall experience. The decor and amenities are outdated with some furnishings appearing to be decades old and many electrical outlets either not working or inconveniently positioned.
Cleanliness is a recurring problem with several reports of dirty sheets, cockroaches and various signs of neglect. Dampness, mold and unpleasant odors are commonly mentioned, giving the rooms an overall feel of disrepair. The bathrooms fare no better with broken fixtures, brown water and lack of hot water being frequent complaints.
Guests often find the beds uncomfortable and mention insufficient and low-quality pillows. The air conditioning and heating systems appear to be malfunctioning, adding to the discomfort, especially given the lack of soundproofing which allows external noise to intrude.
Despite these issues, some reviewers found elements to appreciate in the spacious rooms and vintage charm, though this is overshadowed by the need for extensive renovation and better maintenance. The general sentiment suggests that without significant improvements, Hotel Monterrey’s rooms fail to meet the expectations associated with its supposed four-star rating.
The beds at Hotel Monterrey have generated a variety of feedback from guests with some positive remarks but predominantly negative ones. On the brighter side, a subset of guests found the beds to be comfortable, pleasant and even described the bedding as clean and comfortable. A few also highlighted that the mattresses seemed new and the bedding, including pillows and towels, were in perfect condition at times. However, many reviews pointed out significant issues, such as outdated and uncomfortable beds, sunken and deformed mattresses and pillows that were too thin or lumpy. There were also complaints about bedframes breaking and the mattresses being overly soft or noisy. Overall, while some guests had a satisfactory experience, many noted that the beds were in dire need of an upgrade to meet modern comfort standards.
Hotel Monterrey has been a point of contention among guests when it comes to cleanliness. Common areas and rooms have been described as outdated, neglected and breeding grounds for dust and grime. The carpets seem to be a particular problem, often being reported as stained, dirty and smelly. Several reviews highlighted issues such as dirty bathroom floors, mold, stained towels and sheets and even sightings of dead cockroaches in rooms and hallways.
Maintenance is another sore spot with non-functional heating, broken fixtures and the presence of leaks being frequently mentioned. The sense of poor hygiene extends to the bathrooms, where guests noticed grout, dirty curtains, torn and worn carpets and an overall bad odor.
Despite these recurring negatives, it's worth mentioning that some rooms have been noted for being big and clean. However, this seems to be more the exception than the rule. The fundamental issue appears to lie in insufficient cleaning staff and poor maintenance, contributing to the overall forlorn and unkempt appearance of the hotel. If cleanliness is a priority, potential guests may want to consider other options.
Hotel Monterrey often receives praise for its friendly and helpful staff. Numerous guests appreciate the pleasant demeanor and professionalism of the reception team, highlighting them as kind, attentive and efficient. Visitors frequently mentioned how staff members, including the night receptionist and the blonde employee, were particularly welcoming, treating guests with warmth and respect.
The check-in process often receives commendation for being smooth with staff members displaying good command of both English and Spanish. Hygiene and safety measures, such as the use of masks and gloves, are noted as well-handled by the team, providing an extra layer of comfort for guests. Many were delighted by the attentive service during breakfast, describing it as served with a smile and diligence.
Despite the largely positive feedback, there are mentions of mixed interactions with a few guests pointing out instances of unresponsive and indifferent behavior. Some reported that certain staff members, especially younger ones, appeared unmotivated or did not communicate effectively. These instances, though not the majority, sometimes affected the overall guest experience.
In summary, while Hotel Monterrey's staff is predominantly viewed as friendly and helpful by most guests, occasional lapses in attentiveness and professionalism were also documented.
Hotel Monterrey offers a mixed experience when it comes to internet connectivity. The wifi service appears to have several limitations with numerous guests pointing out that it is often poor, weak, or non-existent. Many reviews consistently mention that the wifi does not reach the guest rooms, functioning primarily in the lobby area. Guests have noted that the wifi signal is unreliable and sometimes completely unavailable. Additionally, some reports indicate that there is a fee for wifi access. As a whole, while the hotel may have appealing amenities, the wifi service could be significantly improved to meet guests' needs.
Hotel Monterrey’s surrounding nightlife seems to be a bustling experience, filled with vibrant energy, which unfortunately comes with quite a bit of noise. Guests have noted that the sounds from nearby parties and street activities can be excessively loud, often lasting until the early morning hours, which disrupts sleep. This includes noise from nearby bachelor parties and returning revelers that can be heard clearly from the rooms. Additionally, the hotel's rooms do not completely block out street lights, adding to the disturbances for some trying to rest. However, some monuments are beautifully lit up at night, offering a scenic view. Where convenience is concerned, the location offers easy access for nighttime activities but at the cost of peace and quiet.
Hotel Monterrey, despite its prominent four-star rating, has been frequently criticized for failing to meet the expectations associated with this classification. Many guests have been baffled by the hotel's claim to four stars, often noting that it feels more akin to a hostel or a one-star accommodation. The facilities and services are often described as outdated and neglected with issues ranging from non-functioning air conditioning and ancient tube TVs to dirty, worn-out carpets and stained curtains. There have also been numerous complaints about the lack of hot water and the overall cleanliness of the rooms.
Guests have been particularly disappointed by the hotel's lack of upkeep with mentions of peeling wallpaper, tattered towels and disorganized interiors. The state of the hotel has been described as clearly suffering from years of underinvestment, leading to a sense of decay and neglect. While the hotel is noted for its good location and reasonable pricing, these positives are often overshadowed by the overwhelming sentiment that it does not live up to its four-star rating.
Overall, the consensus is that Hotel Monterrey has long lost the qualities that might have once earned it a higher rating and its current state does not justify its four-star classification. Visitors expecting the amenities and standards of a four-star hotel are likely to be disappointed based on the present condition and management of the property.
Hotel Monterrey is appreciated for its pet-friendly policy, earning positive reviews for allowing guests to bring their pets without any extra charges. Travelers have successfully stayed with their dogs, including larger breeds like greyhounds without any issues. The hotel's location adds to its appeal, making it a convenient and welcoming choice for those traveling with pets. The staff is noted to be friendly, further enhancing the experience for pet owners.
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Location
Public parking facilities nearby and a beautiful facade are also highlighted as notable features. While some reviews pointed out other aspects of the hotel needing improvement, the overwhelmingly positive sentiment revolves around its unbeatable locality, making it an ideal choice for those keen on exploring Salamanca's vibrant heart.
Breakfast
Rooms
Cleanliness is a recurring problem with several reports of dirty sheets, cockroaches and various signs of neglect. Dampness, mold and unpleasant odors are commonly mentioned, giving the rooms an overall feel of disrepair. The bathrooms fare no better with broken fixtures, brown water and lack of hot water being frequent complaints.
Guests often find the beds uncomfortable and mention insufficient and low-quality pillows. The air conditioning and heating systems appear to be malfunctioning, adding to the discomfort, especially given the lack of soundproofing which allows external noise to intrude.
Despite these issues, some reviewers found elements to appreciate in the spacious rooms and vintage charm, though this is overshadowed by the need for extensive renovation and better maintenance. The general sentiment suggests that without significant improvements, Hotel Monterrey’s rooms fail to meet the expectations associated with its supposed four-star rating.
Beds
Cleanliness
Maintenance is another sore spot with non-functional heating, broken fixtures and the presence of leaks being frequently mentioned. The sense of poor hygiene extends to the bathrooms, where guests noticed grout, dirty curtains, torn and worn carpets and an overall bad odor.
Despite these recurring negatives, it's worth mentioning that some rooms have been noted for being big and clean. However, this seems to be more the exception than the rule. The fundamental issue appears to lie in insufficient cleaning staff and poor maintenance, contributing to the overall forlorn and unkempt appearance of the hotel. If cleanliness is a priority, potential guests may want to consider other options.
Staff
The check-in process often receives commendation for being smooth with staff members displaying good command of both English and Spanish. Hygiene and safety measures, such as the use of masks and gloves, are noted as well-handled by the team, providing an extra layer of comfort for guests. Many were delighted by the attentive service during breakfast, describing it as served with a smile and diligence.
Despite the largely positive feedback, there are mentions of mixed interactions with a few guests pointing out instances of unresponsive and indifferent behavior. Some reported that certain staff members, especially younger ones, appeared unmotivated or did not communicate effectively. These instances, though not the majority, sometimes affected the overall guest experience.
In summary, while Hotel Monterrey's staff is predominantly viewed as friendly and helpful by most guests, occasional lapses in attentiveness and professionalism were also documented.
Wi-Fi
Nightlife
4 Star
Guests have been particularly disappointed by the hotel's lack of upkeep with mentions of peeling wallpaper, tattered towels and disorganized interiors. The state of the hotel has been described as clearly suffering from years of underinvestment, leading to a sense of decay and neglect. While the hotel is noted for its good location and reasonable pricing, these positives are often overshadowed by the overwhelming sentiment that it does not live up to its four-star rating.
Overall, the consensus is that Hotel Monterrey has long lost the qualities that might have once earned it a higher rating and its current state does not justify its four-star classification. Visitors expecting the amenities and standards of a four-star hotel are likely to be disappointed based on the present condition and management of the property.
Dog Friendly
No, Hotel Monterrey doesn't have any pool.
No, a spa isn't available at Hotel Monterrey.
Yes, Hotel Monterrey welcomes dogs.
No, parking facilities aren't available at Hotel Monterrey.
No, Hotel Monterrey doesn't have a gym.
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