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Summary of reviewsHotel Tepeyac receives commendations for its prime location in the heart of San Cristobal, offering guests easy access to the city's charming pedestrian streets and colonial architecture. This strategic positioning, combined with great value for money, draws visitors seeking centrality and convenience. The favorable location is complemented by the hotel’s noted cleanliness and the exceptional friendliness of its staff, contributing to a delightful stay in a lively and scenic setting.
Despite the small size of the rooms, guests find them immaculately clean and comfortable, with the overall atmosphere marked by tranquility and order. While some minor inconveniences like space constraints and outdated fixtures exist, they do not detract from the positive aspects such as attentive staff and a pleasing ambiance.
Cleanliness is a hallmark of Hotel Tepeyac, with rooms frequently praised for their spotless condition. Guests enjoy a quiet and safe environment, bolstered by the staff's attentiveness and prompt service. The adjoining restaurant enriches the hotel experience, providing an attractive dining option. Although certain aspects, such as the lack of air conditioning and limited shower facilities, could be improved, cleanliness and service remain defining strengths.
The staff at Hotel Tepeyac set the hotel apart with their outstanding service, consistently recognized for kindness, efficiency, and helpfulness. Special mentions of staff going above and beyond to ensure guest satisfaction underscore this key feature, enhancing the overall guest experience.
The hotel’s central location facilitates exploration by bus, with parking available a few blocks away, albeit with some difficulty due to the distance. Nevertheless, visitors who prefer non-vehicular travel find the location favorable.
Comfortable beds are another positive aspect noted by guests, with many appreciating the quality and support of the mattresses. While some guests experience noise or deem the beds small, overall comfort is generally well-regarded, contributing to a restful stay.
Overall, Hotel Tepeyac presents a vibrant yet serene setting, marked by excellent service, cleanliness, comfortable accommodations, and a strategic location, making it an appealing choice for visitors to San Cristobal. Show more
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Categories
Hotel with Parking
This hotel provides free parking.
3-Star Hotel
This hotel is known for its convenient location on Real de Guadalupe. It provides comfortable accommodations and easy access to the city's main attractions.
Hotel for Honeymoon
Family Friendly Hotel
Room Types
StandardRooms are 11 square metres.
Groups conditions: Reservations of 5 or more rooms are considered as groups, in these cases, special payment conditions apply. The Hotel may request an advance payment to guarantee, regardless of the conditions mentioned in your reservation, for this, the Hotel will contact you to inform you about the conditions.
Standard King RoomThis double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Standard Two Beds This twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Standard Family RoomThis family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 3 beds.
King Suite with Spa BathThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The suite provides a safe deposit box. The unit offers 2 beds.
Guest Reviews
8.9
Excellent
Location
Hotel Tepeyac boasts a highly praised location that attracts guests seeking the vibrant heart of San Cristobal. Nestled right in the center on the bustling Real de Guadalupe walkway, it offers easy access to the old town's charming pedestrian streets and colonial architecture. Guests appreciate the proximity to key attractions and activities, highlighting the central and ideal positioning of the hotel. The combination of great value for money and the convenience of being close to everything makes it a preferred choice for visitors. Alongside the favorable location, the hotel is noted for its cleanliness, with notable commendations for the staff's friendliness and excellent service. All these aspects come together to create a delightful stay in a lively yet scenic setting.
Rooms
Hotel Tepeyac's rooms consistently garner feedback for their diminutive sizes, which some guests find limiting in terms of space for suitcases or for comfortably using the bathroom facilities. Despite the cramped quarters, many reviewers note that rooms are kept immaculately clean. Comfort is generally achieved, and while there are some reports of minor inconveniences like delayed check-ins or non-functional showers, these do not overshadow the positive elements such as the favorable location and the attentive staff. Guests enjoy the overall atmosphere and convenience of the hotel despite any spatial constraints.
Beds
Hotel Tepeyac offers guests a generally agreeable experience in terms of bed comfort. The reviews frequently highlight the beds as being very comfortable, with many guests appreciating the comfort of the mattresses. Despite a few mentions of discomfort and noise from hallways and adjacent rooms, the overall consensus leans toward a positive experience. While some found the beds to be somewhat small, they were still deemed adequate for a restful night's sleep. The hotel rooms are clean and well-equipped, further enhancing the comfort of the beds provided.
Cleanliness
Hotel Tepeyac has earned a notable reputation for its commitment to cleanliness, with guests frequently commenting on the impeccable state of the rooms. Visitors have described the hotel environment as very clean, a sentiment echoed across numerous reviews that highlight the hotel's dedication to maintaining a spotless setting. The rooms are often associated with an atmosphere that is both clean and quiet, providing a comfortable stay despite their compact size. Although the rooms are small and equipped with the essentials, they offer a clean and safe experience that guests find likable.
The hotel staff is described as attentive, ensuring that any requests are promptly addressed, contributing to a sense of order and effective service. However, despite the overall positive comments about cleanliness, some reviews mention a few drawbacks. The bathroom facilities could use some improvements, with mentions of outdated fixtures and occasional issues like ants and less than ideal shower floor mats.
Additionally, the notable restaurant attached to the hotel enriches the overall experience, providing an attractive culinary option for guests. While some aspects of the accommodation, such as the absence of air conditioning and brief warm water availability in showers, may pose minor inconveniences, Hotel Tepeyac's strong focus on cleanliness and attentive service continues to make a favorable impression on its visitors.
Staff
Hotel Tepeyac shines through its outstanding staff, consistently praised for their kindness and attentiveness. Guests frequently remark on the team's friendliness and efficiency, placing special emphasis on their helpfulness at every turn. Noteworthy mentions include the exceptional service provided by Mariana, illustrating the staff's commitment to going above and beyond to ensure a pleasant stay for each guest. Whether addressing inquiries or assisting with needs, the staff stands out for their readiness to help, showing patience and accommodation. This exceptional level of service contributes to a comfortable, clean experience where guests feel genuinely cared for, making the staff a defining feature of Hotel Tepeyac's inviting atmosphere.
Parking
Hotel Tepeyac enjoys a prime location on a central street, conveniently close to the bus station, making it easy for guests to explore the surrounding area. However, parking presents some challenges for visitors. While parking is available for free—a definite perk—it is not situated on the hotel grounds. Instead, guests must access parking a few blocks away from the hotel, typically two or three blocks by foot. Though some guests find parking manageable, others consider the distance a bit of a hassle or even very far. It may also be observed that the parking area could benefit from additional lighting. Despite these concerns, the central position of the hotel proves advantageous for those who prefer to arrive by bus or explore the locale without relying on their vehicle.
No, Hotel Tepeyac doesn't have any pool.
No, a spa isn't available at Hotel Tepeyac.
No, Hotel Tepeyac doesn't allow dogs.
Yes, parking facilities are available at Hotel Tepeyac.