Senator Puerto Plata
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Summary of reviewsSenator Puerto Plata is widely praised for its superb location near a beautiful beach and stunning coastal views, offering guests a serene and picturesque environment. The clean and well-maintained surroundings, including lush gardens and easy access to the beach and pools, enhance the relaxation experience. Despite some guests feeling it is slightly distant from the city center, most find the natural beauty and convenient amenities highly appealing.
The breakfast experience at Senator Puerto Plata stands out for its wide variety of options, featuring freshly squeezed juices, omelette stations and a selection of coffees. Guests frequently highlight breakfast as the best meal of the day, enjoying the diversity and freshness.
Dinner receives mixed reviews but is generally seen favorably for its diversity and taste, particularly the main buffet and authentic Dominican dishes. Reviews are less positive about the à la carte dining options due to difficulties in making reservations and occasional inconsistencies in meal quality.
Rooms at the hotel receive mixed feedback, tending towards the negative. While some guests appreciate the cleanliness, spaciousness and comfort, especially the beds, others note the need for significant renovations. Common complaints include outdated decor, maintenance issues and cleanliness concerns, such as musty odors and unclean bathrooms.
Cleanliness is generally seen in a positive light with daily room cleaning and well-maintained common areas. However, some specific areas like bathrooms or dining cutlery could benefit from better hygiene practices.
The staff mostly receives commendations for their friendliness, professionalism and attentiveness, especially in housekeeping and the spa. Nevertheless, some visitors experience unhelpfulness and lapses in service quality, particularly at reception or dining areas.
WiFi service tends to be inconsistent with stable connections mainly found close to the lobby. Although it may suffice for basic needs, connectivity issues in other areas of the hotel are common.
The spa garners high praise for its exceptional service and delightful treatments with staff members frequently highlighted for their courteous and polite service.
The pool area is another highlight for many guests, appreciated for its cleanliness, spaciousness and attentive poolside service. Although some visitors mention maintenance issues and challenges finding seating, the overall pool experience is positive.
Families find Senator Puerto Plata to be an excellent choice for a family vacation with ample activities and facilities catering to both children and adults. Although it presents some challenges for those with very young children, the hotel is generally praised as family-friendly.
The comfort of the beds generally receives positive reviews with numerous guests highlighting the comfort and softness of the mattresses and pillows.
Overall, Senator Puerto Plata offers a beautiful coastal setting and commendable breakfast experience with some room for improvement in dining reservations, room renovations, WiFi stability and service consistency to fully meet the expectations of a five-star hotel. Frequent positive mentions for the pool, family activities and attentive staff contribute to a generally favorable stay.
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The breakfast experience at Senator Puerto Plata stands out for its wide variety of options, featuring freshly squeezed juices, omelette stations and a selection of coffees. Guests frequently highlight breakfast as the best meal of the day, enjoying the diversity and freshness.
Dinner receives mixed reviews but is generally seen favorably for its diversity and taste, particularly the main buffet and authentic Dominican dishes. Reviews are less positive about the à la carte dining options due to difficulties in making reservations and occasional inconsistencies in meal quality.
Rooms at the hotel receive mixed feedback, tending towards the negative. While some guests appreciate the cleanliness, spaciousness and comfort, especially the beds, others note the need for significant renovations. Common complaints include outdated decor, maintenance issues and cleanliness concerns, such as musty odors and unclean bathrooms.
Cleanliness is generally seen in a positive light with daily room cleaning and well-maintained common areas. However, some specific areas like bathrooms or dining cutlery could benefit from better hygiene practices.
The staff mostly receives commendations for their friendliness, professionalism and attentiveness, especially in housekeeping and the spa. Nevertheless, some visitors experience unhelpfulness and lapses in service quality, particularly at reception or dining areas.
WiFi service tends to be inconsistent with stable connections mainly found close to the lobby. Although it may suffice for basic needs, connectivity issues in other areas of the hotel are common.
The spa garners high praise for its exceptional service and delightful treatments with staff members frequently highlighted for their courteous and polite service.
The pool area is another highlight for many guests, appreciated for its cleanliness, spaciousness and attentive poolside service. Although some visitors mention maintenance issues and challenges finding seating, the overall pool experience is positive.
Families find Senator Puerto Plata to be an excellent choice for a family vacation with ample activities and facilities catering to both children and adults. Although it presents some challenges for those with very young children, the hotel is generally praised as family-friendly.
The comfort of the beds generally receives positive reviews with numerous guests highlighting the comfort and softness of the mattresses and pillows.
Overall, Senator Puerto Plata offers a beautiful coastal setting and commendable breakfast experience with some room for improvement in dining reservations, room renovations, WiFi stability and service consistency to fully meet the expectations of a five-star hotel. Frequent positive mentions for the pool, family activities and attentive staff contribute to a generally favorable stay.
Resort Taking Steps Towards Sustainability
This hotel has been awarded GOLD certification for the Travelife Sustainability System. It focuses on sustainability with recycling bins, environmentally-friendly cleaning, composting, and a closed-water circuit.
Resort with Spa
This hotel features the Senzia Spa & Wellness center, offering massages, hydrotherapy, and body wraps. Additional amenities include a private beach, multiple restaurants, and various activities, ensuring a relaxing and enjoyable stay.
Family Friendly Resort
This hotel offers family-friendly amenities and activities. It provides access to the beach and features multiple pools and dining options, ensuring a convenient and enjoyable stay for families.
Resort with Swimming Pool
This all-inclusive resort features multiple pools and a spa. There are 13 dining options, including a buffet restaurant, specialty restaurants, and snack bars. Guests can enjoy various activities, such as tennis, basketball, and water sports.
Outdoor Pool
Business Resort
This hotel offers essential business amenities such as a business center and meeting/banquet facilities, alongside conveniences like a 24-hour front desk and multilingual staff. It also provides free parking and potentially internet access, catering to the needs of business travelers.
Resort with Parking
The hotel offers parking facilities for its guests, providing ease of access and security for vehicles. It is a large hotel with dedicated parking spaces.
Accessible Resort
This resort offers extensive accessibility features, including entire units located on the ground floor, fully wheelchair accessible units, increased accessibility options, roll-in showers, adapted baths, and toilets with grab rails.
Resort with Gym
This hotel features a fitness center for guests. It is a great option for travelers looking to maintain their workout routine while on vacation.
5-Star Resort
This hotel provides an all-inclusive experience with multiple restaurants, bars, and swimming pools. It offers a variety of activities and entertainment, making it suitable for families and couples seeking a vibrant vacation.
Resort with All Inclusive Packages
Luxury Resort
Resort for Honeymoon
Romantic Resort
Resort with Tennis Courts
Resort for Yoga
Resort with Outdoor Pool
Guest Reviews
Senator Puerto Plata boasts an impressive location that receives high praise for its proximity to a beautiful beach and breathtaking views. The hotel's setting near the sea offers guests a serene atmosphere with easy access to the beach and pools, making it convenient to enjoy the outdoor facilities without excessive walking. Many reviewers appreciate the clean and well-maintained surroundings, including lush gardens and well-kept facilities.
While some guests express disappointment about the hotel's distance from the city center, noting the need for a taxi to reach urban areas, others find the coastal location delightful with stunning views of the port and the sea. The hotel's large territory provides ample space to explore and everything essential, such as restaurants and other facilities, is conveniently close by.
The picturesque view at the viewpoint and the beautiful beach are highlights often mentioned, contributing to the overall appeal of the locale. Despite being slightly removed from the hustle and bustle of Puerto Plata, the majority find the combination of natural beauty and accessible amenities to be a significant advantage of staying at Senator Puerto Plata.
The convenience and beauty of the hotel's location, coupled with its modern, clean facilities, make it a favorable choice for travelers looking to relax and soak in the scenic coastal environment.
At Senator Puerto Plata, breakfast consistently stands out as a highlight among guests. The morning meal offers a wide variety of options that cater to diverse tastes, featuring freshly squeezed natural juices that add a refreshing touch to the start of the day. The buffet includes favorites like omelette stations and an array of coffee choices, including cappuccino, which many guests found delightful. Despite some room for improvement and a few critiques - such as runny scrambled eggs and high salt levels in other meals - breakfast emerges as the top meal experience. Overall, the breakfast at the Senator Puerto Plata impresses with its range and quality, making it a memorable start to the day.
The dinner experience at Senator Puerto Plata has received mixed feedback from guests, but there are some consistent themes that emerge. On the positive side, many guests praised the varied and delicious food available at the main buffet, noting that there is always something healthy to eat. Authentic Dominican cuisine is particularly appreciated with sancocho being highlighted as a favorite dish served during dinner. The breakfast, lunch and dinner buffets are often described as diverse and tasty and specialized restaurants like the Japanese eatery and the Steak House receive commendations for their interesting experiences.
However, the à la carte dining options present some challenges. Guests frequently mentioned difficulties in making reservations with some expressing frustration at the necessity to book early in the morning, only to find slots fully booked. Some à la carte restaurants, including the Italian and Japanese ones, received lower marks for meal quality and menu variety. In peak times, the buffet area becomes crowded, leading to long waits and occasional shortages of essentials like plates and cutlery.
While some enjoyed the consistently good food and appreciated the fresh snacks available throughout the day, others felt that the buffet offerings could be monotonous and lacking in variety. Some reviews mentioned that food could be basic and repetitive with quality occasionally falling short of expectations.
Overall, the food at Senator Puerto Plata gets favorable reviews for its diversity and taste, especially in the buffet, but there are areas where improvements could be made, particularly with the reservation system and the variety in à la carte dining options.
Senator Puerto Plata's rooms garnered mixed feedback from guests with a leaning towards the need for improvements and upgrades. Positive remarks highlight the cleanliness of the rooms and the spacious, comfortable setups, notably mentioning that the beds were super comfortable. Some guests appreciated the beautiful views from the rooms and found them cozy and well-distributed, especially in certain luxury suites.
However, the predominant sentiment focuses on the outdated state of the accommodations. Many rooms were described as old, tired and in dire need of renovation. Common maintenance issues were reported, including malfunctioning air conditioners, plumbing problems and poorly lit interiors. The scent of mustiness and mold was a recurrent complaint with several guests noting a consistent damp smell.
Cleanliness was another pain point with reports of dirty bathrooms, unclean bed linens and inadequate room cleaning services. Air conditioning failures were rampant, adding to the discomfort, particularly since ventilation was poor. Amenities were also lacking; some rooms didn't have hot water, shampoo or working phones and guests frequently found the minibars and safes to be underwhelming.
Despite the various issues, a small number of guests did note that the rooms were fine for their purposes, emphasizing the clean and comfortable aspects when maintenance and service met expectations. Renovation and better upkeep appear to be essential to align the room quality with the hotel's beautiful location and its other well-maintained facilities such as the pool and bar areas.
Guest reviews of the beds at Senator Puerto Plata highlight a mix of experiences with many guests finding the beds to be very comfortable. Numerous reviews specifically mention the comfort of the beds and the softness of the pillows, contributing positively to their stay. Descriptions like "super comfortable" and "exceptional" appear, indicating a high level of satisfaction among several guests. However, there are occasional negative comments with isolated mentions of horrible beds and issues such as pillows with hair and mattresses that may have mites. Despite some mixed feedback, the consensus leans towards a generally positive impression of the bed comfort at this hotel.
Senator Puerto Plata receives mixed reviews concerning cleanliness, yet the overall impression leans toward the positive. Guests frequently highlight that the pools are always clean and the general environment is well-maintained. Housekeeping services diligently clean the rooms daily, keeping most of the facilities in excellent condition. Many guests commend the staff for their attention to cleanliness, ensuring that common areas remain spotless and visually appealing.
However, some reviews point out areas in need of significant improvement. Bathrooms and certain rooms have been criticized for being dirty with mentions of outdated fixtures and the presence of mosquitoes. Cutlery, plates and glasses used in the dining areas also require better hygiene standards. Additionally, the pool cleaning could be more thorough and there are sporadic mentions of stains on bedding and the urgent need for towel replacement.
Despite these criticisms, the property, lobby and sports bar are praised for being clean and beautiful. While maintenance issues like old outlets and broken items in rooms are noted, the consistent efforts by the cleaning staff and the overall cleanliness of the hotel grounds are generally appreciated by guests, contributing to a clean and comfortable stay.
The reviews of 'Senator Puerto Plata' highlight the hotel staff's varied performance. Numerous guests appreciated the friendly, courteous and attentive nature of the staff, frequently noting their professionalism and kindness across different service points, such as housekeeping, restaurants and bars. Housekeeping staff, in particular, received praise for their diligence and care. Front desk employees were often described as helpful, especially those like Yesi and Diogelis, who stood out for their exceptional service. The entertainment and bar personnel also garnered positive feedback for their energy and cheerful disposition.
However, not all experiences were favorable. Some guests felt neglected unless they tipped or were foreigners with reports of unhelpful or inattentive staff, particularly at reception. A few isolated incidents mentioned rude or unsympathetic staff members. There were also remarks about the staff's lack of proficiency in certain languages, such as Italian, which posed a challenge for some visitors.
In summary, while the staff at 'Senator Puerto Plata' generally left a positive impression on many guests with their friendliness and willingness to assist, there were occasional lapses in service quality and attentiveness that affected some visitors' experiences.
The WiFi at Senator Puerto Plata receives mixed feedback from guests. Although not without its drawbacks, such as a generally unstable connection and difficulty in connecting from various parts of the property, there are some positive points. The WiFi is accessible near the lobby area, allowing guests to connect in a central location. However, it's important to manage expectations, as the service can be erratic and inconsistent in other areas like the dining room and pool area. While some guests have pointed out the weak network, it's worth noting that the hotel's connectivity might suffice for basic internet needs in specific spots on the premises.
The spa at Senator Puerto Plata receives high praise from guests for its exceptional service and treatments. Guests frequently commend the massage services, describing them as highly recommended and delightful. The staff, especially at the beach spa, are often highlighted for their amazing and polite service with specific mentions of Isaura and other team members who make guests feel exceptionally valued. The spa also features a beautiful viewpoint and facilities, including a bathroom and jacuzzi walk-ins. While one review mentioned a minor issue regarding pricing, overall, the spa treatments are described as great experiences, contributing to a positive stay at the hotel.
Senator Puerto Plata's pool area offers a blend of positive and negative experiences according to guest reviews. Guests frequently praised the multiple pools, their cleanliness and the attentive service from staff around the pool area. The resort features spacious and comfortable swimming pools, clean pool areas and a well-liked poolside bar serving decent sandwiches. Entertainment activities in the pools were appreciated, as was the convenience of 24-hour access to the pool area and the swim-up pool facility.
However, some visitors noted issues such as dirty pools, inadequate maintenance and broken floors. Pool beds and seating were often fully occupied, making it difficult for some guests to find a spot. Additionally, a cold Jacuzzi and insufficient pool cleaning were mentioned as areas needing improvement. Despite these drawbacks, the pools were generally considered a highlight of the stay at the resort, providing a suitable and enjoyable space for cooling off and relaxation.
Senator Puerto Plata offers a wonderful destination for families looking to spend quality time together. Guests consistently note that the experience is great for family bonding and it is recognized as one of the friendliest places in the Dominican Republic. The hotel is particularly praised for its suitability for children, making it an excellent choice for those traveling with kids.
Families have appreciated the well-placed facilities and opportunities for engagement with an ideal environment that supports activities for both adults and children. Recommendations to spend days as a family are common, underscoring the hotel’s appeal for family vacations.
While the venue seems perfect for families and kids, some guests noted difficulties when traveling with very young children, pointing out the challenges they faced. Despite this, the overall experiences highlighted are positive with many visitors recommending Senator Puerto Plata wholeheartedly for family trips.
Senator Puerto Plata has received mixed reviews regarding its five-star designation. While some guests highlighted that the property exhibits potential with touches that align with a five-star rating, many expressed disappointment, suggesting that the overall experience does not meet five-star standards. Guests noted that the hotel's facilities and services, such as drinks, room elegance and air conditioning, could be significantly improved. The dining experience also fell short with comments indicating that both the buffet and à la carte options were of mediocre quality and selection.
Service quality, particularly during breakfast and dinner, did not meet the expectations for a five-star establishment and issues with cleanliness and outdated features were reported. Although the hotel might offer good value for money, it seems to lack the modernity and comprehensive service typically associated with a five-star resort. There were also mentions of limited activities, especially in the evenings with everything being quiet by 23h. Despite these critiques, some appreciated the resort as a venue for weddings, indicating that it does have some special offerings. However, for those anticipating a true five-star experience, Senator Puerto Plata might not fully deliver.
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Location
While some guests express disappointment about the hotel's distance from the city center, noting the need for a taxi to reach urban areas, others find the coastal location delightful with stunning views of the port and the sea. The hotel's large territory provides ample space to explore and everything essential, such as restaurants and other facilities, is conveniently close by.
The picturesque view at the viewpoint and the beautiful beach are highlights often mentioned, contributing to the overall appeal of the locale. Despite being slightly removed from the hustle and bustle of Puerto Plata, the majority find the combination of natural beauty and accessible amenities to be a significant advantage of staying at Senator Puerto Plata.
The convenience and beauty of the hotel's location, coupled with its modern, clean facilities, make it a favorable choice for travelers looking to relax and soak in the scenic coastal environment.
Breakfast
Dinner
However, the à la carte dining options present some challenges. Guests frequently mentioned difficulties in making reservations with some expressing frustration at the necessity to book early in the morning, only to find slots fully booked. Some à la carte restaurants, including the Italian and Japanese ones, received lower marks for meal quality and menu variety. In peak times, the buffet area becomes crowded, leading to long waits and occasional shortages of essentials like plates and cutlery.
While some enjoyed the consistently good food and appreciated the fresh snacks available throughout the day, others felt that the buffet offerings could be monotonous and lacking in variety. Some reviews mentioned that food could be basic and repetitive with quality occasionally falling short of expectations.
Overall, the food at Senator Puerto Plata gets favorable reviews for its diversity and taste, especially in the buffet, but there are areas where improvements could be made, particularly with the reservation system and the variety in à la carte dining options.
Rooms
However, the predominant sentiment focuses on the outdated state of the accommodations. Many rooms were described as old, tired and in dire need of renovation. Common maintenance issues were reported, including malfunctioning air conditioners, plumbing problems and poorly lit interiors. The scent of mustiness and mold was a recurrent complaint with several guests noting a consistent damp smell.
Cleanliness was another pain point with reports of dirty bathrooms, unclean bed linens and inadequate room cleaning services. Air conditioning failures were rampant, adding to the discomfort, particularly since ventilation was poor. Amenities were also lacking; some rooms didn't have hot water, shampoo or working phones and guests frequently found the minibars and safes to be underwhelming.
Despite the various issues, a small number of guests did note that the rooms were fine for their purposes, emphasizing the clean and comfortable aspects when maintenance and service met expectations. Renovation and better upkeep appear to be essential to align the room quality with the hotel's beautiful location and its other well-maintained facilities such as the pool and bar areas.
Beds
Cleanliness
However, some reviews point out areas in need of significant improvement. Bathrooms and certain rooms have been criticized for being dirty with mentions of outdated fixtures and the presence of mosquitoes. Cutlery, plates and glasses used in the dining areas also require better hygiene standards. Additionally, the pool cleaning could be more thorough and there are sporadic mentions of stains on bedding and the urgent need for towel replacement.
Despite these criticisms, the property, lobby and sports bar are praised for being clean and beautiful. While maintenance issues like old outlets and broken items in rooms are noted, the consistent efforts by the cleaning staff and the overall cleanliness of the hotel grounds are generally appreciated by guests, contributing to a clean and comfortable stay.
Staff
However, not all experiences were favorable. Some guests felt neglected unless they tipped or were foreigners with reports of unhelpful or inattentive staff, particularly at reception. A few isolated incidents mentioned rude or unsympathetic staff members. There were also remarks about the staff's lack of proficiency in certain languages, such as Italian, which posed a challenge for some visitors.
In summary, while the staff at 'Senator Puerto Plata' generally left a positive impression on many guests with their friendliness and willingness to assist, there were occasional lapses in service quality and attentiveness that affected some visitors' experiences.
Wi-Fi
Spa
Pool
However, some visitors noted issues such as dirty pools, inadequate maintenance and broken floors. Pool beds and seating were often fully occupied, making it difficult for some guests to find a spot. Additionally, a cold Jacuzzi and insufficient pool cleaning were mentioned as areas needing improvement. Despite these drawbacks, the pools were generally considered a highlight of the stay at the resort, providing a suitable and enjoyable space for cooling off and relaxation.
Family
Families have appreciated the well-placed facilities and opportunities for engagement with an ideal environment that supports activities for both adults and children. Recommendations to spend days as a family are common, underscoring the hotel’s appeal for family vacations.
While the venue seems perfect for families and kids, some guests noted difficulties when traveling with very young children, pointing out the challenges they faced. Despite this, the overall experiences highlighted are positive with many visitors recommending Senator Puerto Plata wholeheartedly for family trips.
5 Star
Service quality, particularly during breakfast and dinner, did not meet the expectations for a five-star establishment and issues with cleanliness and outdated features were reported. Although the hotel might offer good value for money, it seems to lack the modernity and comprehensive service typically associated with a five-star resort. There were also mentions of limited activities, especially in the evenings with everything being quiet by 23h. Despite these critiques, some appreciated the resort as a venue for weddings, indicating that it does have some special offerings. However, for those anticipating a true five-star experience, Senator Puerto Plata might not fully deliver.
Yes, Senator Puerto Plata has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Senator Puerto Plata.
No, Senator Puerto Plata doesn't allow dogs.
Yes, parking facilities are available at Senator Puerto Plata.
Yes, Senator Puerto Plata has a gym.
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