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Summary of reviewsExtended Stay America Suites - San Jose - Santa Clara is highly regarded for its prime location, particularly for those attending events at Levi's Stadium or exploring local attractions like California's Great America. The hotel's proximity to major freeways facilitates convenient commutes, enhancing its appeal for visitors. While the nearby railway contributes some noise, guests primarily appreciate the accessibility and ease of navigation offered by this central location.
The breakfast offerings, while somewhat limited to coffee, tea, instant oatmeal, and prepackaged items, manage to satisfy those who appreciate the complimentary grab-and-go style, though it could benefit from more substantial options. The coffee stands out positively among the breakfast amenities.
Guest reviews frequently praise the spacious, clean, and well-insulated rooms, equipped with full kitchenettes, air conditioning, and modern amenities. While there are occasional mentions of cleanliness and maintenance issues, the consensus remains positive about the comfortable and quiet accommodations. Staff members also contribute significantly to the experience, with many guests expressing appreciation for their friendliness and attentiveness, enhancing the feeling of being well-served.
The hotel's cleanliness is generally a notable feature, with guests commenting positively on the neat and tidy environment, both within their rooms and throughout the property. While isolated incidents suggest room for improvement in common areas, the overall impression remains favorable, supported by excellent customer service.
The staff receives high praise for their welcoming and professional demeanor, further enriching the hospitable atmosphere of the hotel. Specific team members are recognized for their exceptional service, contributing positively to the hotel's reputation as a comfortable choice for extended stays.
Parking is another area of satisfaction for guests, offering complimentary spaces that are plentiful and secure, featuring lighting and cameras. This convenience, coupled with comfort-driven features like supportive beds, ensures a restful stay.
Overall, Extended Stay America Suites - San Jose - Santa Clara offers a strategically located, comfortable, and welcoming environment, ideal for those looking to explore the local area or attend nearby events, with staff and amenities aimed at providing a pleasant and hassle-free experience. Show more
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Dog Friendly Hotel
This hotel welcomes pets. A $25 (+ tax) per pet per night for the first 6 nights and $10 (+ tax) per pet per night after that. The first 7 nights are payable the first night of your stay and is charged at check-in. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
Accessible Hotel
The hotel provides facilities for guests with disabilities and has wheelchair-accessible facilities available on the property.
Family Friendly Hotel
Hotel with Parking
Room Types
Studio with 1 King Bed - Non-SmokingOffering free WiFi, this air-conditioned studio includes a kitchenette with a stove-top, a flat-screen cable TV and a work desk. Ironing facilities.
Queen studio with 1 Queen Bed - Disability Access/Non-SmokingOffering free WiFi, this air-conditioned disability access studio includes a kitchenette with a stove-top, a flat-screen cable TV and a work desk. Ironing facilities.
Studio with 2 Double Beds - Non-SmokingOffering free WiFi, this air-conditioned studio includes a kitchenette with a stove-top, a flat-screen cable TV and a work desk. Ironing facilities.
Queen Studio - Non-SmokingOffering free WiFi, this air-conditioned studio includes a kitchenette with a stove-top, a flat-screen cable TV and a work desk. Ironing facilities.
Guest Reviews
6.6
Rated
Location
Extended Stay America Suites in San Jose - Santa Clara is an appealing accommodation choice, especially for those with their sights set on events or games at Levi's Stadium. The hotel's prime location offers the convenience of being within walking distance to the stadium, making it an ideal base for sports enthusiasts and concert-goers alike. Its closeness to California's Great America adds to its appeal for those looking to explore local attractions. Guests find the area to be safe, well-lit, and central, providing easy access to surrounding businesses and eateries. The location is also praised for its proximity to major freeways, allowing for swift commutes to Peninsula cities and the greater Santa Clara and San Jose area. Although the nearby railway tracks bring some noise, the overall experience remains positive due to the accessibility and convenience offered by the location.
Breakfast
At Extended Stay America Suites - San Jose - Santa Clara, the breakfast offerings are rather limited and may not meet everyone's expectations. Guests frequently mention that the breakfast consists mainly of coffee, tea, instant oatmeal, and prepackaged items such as muffins and granola bars. Some guests appreciate the inclusion of basic items like fruit and the availability of a grab-and-go style breakfast. While the coffee receives positive mentions, many guests feel that calling it a breakfast is quite a stretch, suggesting that it could benefit from a broader selection, particularly more protein-rich options. Despite the simplicity of the offerings, guests do enjoy complimentary access to these items each morning. However, those anticipating a more substantial meal may find it underwhelming.
Rooms
The Extended Stay America Suites in San Jose - Santa Clara has received mixed reviews from guests, with a focus largely on the positive aspects of the rooms. Many visitors appreciated the spacious and clean rooms, which are well-insulated, ensuring a quiet stay. The inclusion of detailed amenities such as a full kitchenette with a fridge, microwave, and stove was highlighted by guests as a great feature, allowing for convenience and practicality, especially for extended stays or holiday dinners. The rooms are described as comfortable and come equipped with modern utilities like air conditioning, flatscreen TVs, and updated headboards, catering well to guests seeking relaxation after busy days.
Despite some unfavorable comments regarding cleanliness and maintenance issues, the general consensus confirms that many rooms are clean and pleasant to stay in, with ample space to stretch out. Some guests found the proximity to the stadium particularly advantageous, making it a convenient choice for those attending events like 49ers games. The hotel’s location offers a sense of remoteness amidst a busy area, providing a peaceful retreat. Additionally, the friendly and attentive staff contribute positively to the overall experience, ensuring guests feel accommodated and well-served throughout their stay. While not without its faults, the Extended Stay America Suites manages to deliver a satisfactory experience for many, earning points for its comfort, functionality, and strategic location.
Beds
The reviews for the beds at Extended Stay America Suites - San Jose - Santa Clara highlight a mix of perspectives. The majority of guests found the beds to be comfortable, with several praising the king-size bed for its exceptional comfort. Many appreciated the cleanliness and felt that the beds and linens were new and well-maintained. The beds are described as supportive without sagging, avoiding the common issue of hammocking in the middle. Although some guests noted that the mattresses were hard or the pillows too soft, the overall sentiment is that the accommodations provide a comfortable sleeping experience enhanced by an abundance of pillows.
Cleanliness
At Extended Stay America Suites in San Jose - Santa Clara, the overall cleanliness of the property generally leaves a positive impression on guests. Many highlight the rooms as being clean, spacious, and comfortable, with comfortable beds adding to the appeal. The property itself is described as tidy and well-maintained, offering a safe environment for guests. Visitors appreciate the neatness of their accommodations, noting the excellent upkeep and modern decor. The hotel's cleanliness stands out as a notable feature along with excellent customer service, where the friendly and helpful staff elevate guests' experiences. However, isolated incidents reflect areas for improvement, with some guests noting instances of dirt and uncleanliness, particularly in common areas like hallways and bathrooms. Despite these occasional lapses, the hotel remains a favorable option for those prioritizing cleanliness and comfort during their stay.
Staff
The Extended Stay America Suites in San Jose - Santa Clara boasts a team of friendly and accommodating staff, as noted in numerous guest reviews. Many guests have appreciated the welcoming nature of the front desk, with particular mentions of staff members going above and beyond to ensure a pleasant stay. The hotel staff has been frequently described as kind, attentive, and professional, contributing to a warm and homely atmosphere. The management and specific team members, such as Alex, Maria, GK, and Shelley, have been highlighted for their exceptional service. Despite a few instances of inconsistencies and areas for improvement, especially during later hours, the majority of visitors have experienced helpful and pleasant interactions, making the hotel a conducive choice for extended stays. All in all, the courteous nature and willingness of the staff to assist have left a positive impression on many travelers.
Parking
The parking situation at Extended Stay America Suites - San Jose - Santa Clara generally leaves guests satisfied with several positive aspects. The hotel offers complimentary parking, which is noted as a significant advantage, helping guests avoid additional expenses and parking hassles. There are plenty of available spaces, eliminating the need for guests to spend extra time searching for a spot. The lot is equipped with cameras and well-lit, enhancing the sense of security for guests. Even those with larger vehicles, such as a 30ft truck, find parking to be convenient. Overall, the parking facilities contribute to a hassle-free experience for visitors.
No, Extended Stay America Suites - San Jose - Santa Clara doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - San Jose - Santa Clara.
Yes, Extended Stay America Suites - San Jose - Santa Clara welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - San Jose - Santa Clara.
No, Extended Stay America Suites - San Jose - Santa Clara doesn't have a gym.