Hilton Santa Cruz Scotts Valley
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Summary of reviewsHilton Santa Cruz Scotts Valley offers a delightful experience nestled in the scenic hills of Scotts Valley, surrounded by towering redwood trees and just a short drive from Santa Cruz's beaches and attractions. Guests frequently praise the hotel's prime location, which combines tranquility with convenient access to major routes, state parks and local stores. The serene setting along with the beautiful, well-maintained grounds and rooms make it an excellent escape for travelers seeking both peace and convenience.
Breakfast at the hotel has received mixed feedback, though many guests appreciate the friendly and welcoming breakfast staff and find the items to be tasty despite the limited selection. Some have noted the high cost of breakfast as a downside and suggested nearby alternatives for more economical options.
The rooms at the Hilton are generally described as spacious, modern and clean, equipped with ample USB ports and ensuring a peaceful stay. Although there have been occasional reports of mold and mildew smells, as well as some minor cleanliness issues, most guests find the rooms comfortable and nicely appointed, featuring very comfortable beds.
Cleanliness overall is seen positively by many guests who describe the hotel environment as very clean and inviting. However, a few have pointed out areas needing improvement, such as mold in bathrooms and dirty patios, emphasizing the necessity for consistent maintenance.
The staff at Hilton Santa Cruz Scotts Valley receive high praise for their friendly, helpful and professional demeanor. Front desk personnel and waitstaff, in particular, stand out for their exceptional service, significantly enhancing the guest experience. The warm and attentive service from the hotel team contributes to making stays enjoyable and memorable.
The pool area, featuring a heated pool and jacuzzi, is well-liked by guests, especially children. Although there are occasional issues like a lack of towels and overcrowding, many find the pool area pleasant and well-maintained, adding to the overall enjoyment of their stay.
Beds receive a mixed reception with many guests highlighting their comfort and the modern amenities that accompany them. However, some guests find the beds too hard or the pillows uncomfortable, calling for individual preferences to be considered.
For pet owners, the hotel offers dog-friendly accommodations on a designated floor, earning appreciation for its pet-welcoming approach despite minor inconveniences related to unattended barking dogs.
In summary, Hilton Santa Cruz Scotts Valley is celebrated for its picturesque location, clean and comfortable rooms, warm and professional staff and enjoyable amenities. While some areas like breakfast pricing, occasional room odors and bed comfort could use improvement, the overall experience remains highly positive for visitors seeking a tranquil yet conveniently located retreat in Santa Cruz.
Categories
Breakfast at the hotel has received mixed feedback, though many guests appreciate the friendly and welcoming breakfast staff and find the items to be tasty despite the limited selection. Some have noted the high cost of breakfast as a downside and suggested nearby alternatives for more economical options.
The rooms at the Hilton are generally described as spacious, modern and clean, equipped with ample USB ports and ensuring a peaceful stay. Although there have been occasional reports of mold and mildew smells, as well as some minor cleanliness issues, most guests find the rooms comfortable and nicely appointed, featuring very comfortable beds.
Cleanliness overall is seen positively by many guests who describe the hotel environment as very clean and inviting. However, a few have pointed out areas needing improvement, such as mold in bathrooms and dirty patios, emphasizing the necessity for consistent maintenance.
The staff at Hilton Santa Cruz Scotts Valley receive high praise for their friendly, helpful and professional demeanor. Front desk personnel and waitstaff, in particular, stand out for their exceptional service, significantly enhancing the guest experience. The warm and attentive service from the hotel team contributes to making stays enjoyable and memorable.
The pool area, featuring a heated pool and jacuzzi, is well-liked by guests, especially children. Although there are occasional issues like a lack of towels and overcrowding, many find the pool area pleasant and well-maintained, adding to the overall enjoyment of their stay.
Beds receive a mixed reception with many guests highlighting their comfort and the modern amenities that accompany them. However, some guests find the beds too hard or the pillows uncomfortable, calling for individual preferences to be considered.
For pet owners, the hotel offers dog-friendly accommodations on a designated floor, earning appreciation for its pet-welcoming approach despite minor inconveniences related to unattended barking dogs.
In summary, Hilton Santa Cruz Scotts Valley is celebrated for its picturesque location, clean and comfortable rooms, warm and professional staff and enjoyable amenities. While some areas like breakfast pricing, occasional room odors and bed comfort could use improvement, the overall experience remains highly positive for visitors seeking a tranquil yet conveniently located retreat in Santa Cruz.
Dog Friendly Hotel
This hotel allows dogs up to 75 pounds in designated rooms. The pet-friendly package includes a fluffy bed, food and water bowls, a placemat, and a welcome treat for a non-refundable pet fee of $50. It is close to Henry Cowell Redwoods State Park and a dog park.
Hotel with Swimming Pool
Nestled in the redwood forests, this hotel offers an outdoor pool and a fitness center. It provides a serene environment with easy access to the Santa Cruz Mountains and wineries.
Outdoor Pool
Business Hotel
As a Hilton property, this hotel likely provides comprehensive business services, including meeting rooms and possibly a business center. Specific details require confirmation from external sources.
Hotel with Gym
The hotel offers a fitness center for guests looking to maintain their workout routine. The fitness center provides cardio and weightlifting equipment.
Hotel with Outdoor Pool
This hotel is tagged as having an outdoor pool in the provided list. Specific details about the pool are not available in the search results.
Hotel with Rooms With Fireplace
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Nestled between the scenic hills of Scotts Valley, Hilton Santa Cruz Scotts Valley enjoys a fantastic location that is both convenient and serene. Guests rave about its beautiful environment, surrounded by towering redwood trees and offering easy access to Santa Cruz, which is just a short 10-minute drive away. The hotel’s proximity to the freeway ensures smooth travel, while its closeness to attractions like Henry Cowell State Park, beaches and the boardwalk make it an ideal spot for visitors looking to explore the area.
The location is praised for being central to various state parks and the bustling Santa Cruz boardwalk, offering visitors a range of activities and sights. The serene, quiet setting provides a calm getaway with plenty of parking, making it an excellent choice for those seeking both peace and convenience.
Guests appreciate the easy access, not only due to its closeness to major routes and stores but also because the hotel is exceptionally easy to reach. The property itself is gorgeous with well-maintained grounds and beautiful rooms and the location is frequently highlighted as excellent, amazing and perfect. Overall, the hotel is highly regarded for its wonderful ambiance, cleanliness, welcoming staff and the quiet, idyllic setting that offers a beautiful escape while remaining conveniently close to everything that Santa Cruz has to offer.
The breakfast experience at Hilton Santa Cruz Scotts Valley has drawn a mixed response from guests. On the positive side, many found the breakfast offerings to be good, fantastic and even amazing. Guests appreciated the cheerful, chatty and welcoming breakfast staff and noted that the items available, though limited, were tasty.
However, a recurring theme among the reviews is the high cost. Several guests felt that the breakfast buffet was overpriced with some stating it was not worth the price. There were specific complaints about the cost, indicating that the $24 per person price tag was too steep and that the buffet’s quality did not justify such an expense. A few guests mentioned that certain items, such as French toast, were particularly disappointing.
Additionally, there seems to be confusion and dissatisfaction regarding the complimentary breakfast policy. Some guests were under the impression that a free breakfast would be offered, only to find out it was not included in their stay. Others commented on the lack of on-site breakfast or room service, further noting that this was unlike other Hilton properties they had visited.
For those seeking alternatives, some guests suggested a wonderful breakfast spot just a few minutes down the road, offering a viable and enjoyable alternative to the hotel's breakfast options. While the hotel does have its strengths, potential visitors should be prepared for the additional cost of breakfast if choosing to dine on-site.
Hilton Santa Cruz Scotts Valley offers spacious rooms that many guests found very comfortable. The rooms are consistently described as clean with modern updates and plenty of conveniences such as abundant USB ports for charging. Many reviews highlight how quiet and peaceful the rooms are, contributing to a restful experience.
However, several guests reported issues with room odors, specifically mentioning smells of mold and mildew. These odors were concerning and there were instances of guests reporting damp air and being unable to properly ventilate their rooms. Additionally, some guests encountered cleanliness issues, including a stained couch and incomplete towel service, which detracted from their overall experience.
Despite these downsides, the general sentiment towards room size and comfort remains positive with descriptions of beautiful and nicely appointed rooms, as well as very comfortable beds. While there are areas for improvement, particularly in housekeeping and addressing mold issues, the spacious and well-furnished rooms provide a strong foundation for a good stay.
At the Hilton Santa Cruz Scotts Valley, the beds receive a mixed reception from guests. Many travelers have found the beds to be very comfortable, often highlighting the spacious rooms and modern amenities that accompany them. Phrases such as comfortable beds and very comfortable beds appear frequently, suggesting a generally positive consensus. Some guests specifically note the bedding as super comfortable and the bed was as good as expected, indicating that the hotel meets the standards of many.
However, there are notable mentions of discomfort with some guests describing the beds as too hard or terribly stiff. There are references to beds feeling like a bad spring mattress and complaints about the pillows being terrible. Additionally, a few reviews mention issues like a broken pullout sofa and beds smaller than expected, which may be worth considering for families traveling with infants or those requiring specific bed sizes.
Overall, while many guests have enjoyed a restful sleep on the comfortable beds at Hilton Santa Cruz Scotts Valley, there are enough contrasting opinions to warrant a consideration based on individual preference for bed firmness.
Travelers who prioritize cleanliness will find the Hilton Santa Cruz Scotts Valley offers a mixed experience. Many guests appreciated the very clean and tidy rooms, as well as the clean and comfortable overall environment of the facility. Descriptions like clean, inviting and super clean were frequently used, highlighting the hotel’s commitment to maintaining a clean facility. Positive notes were also made about the modern feel and cleanliness of common spaces.
However, not all reviews were glowing. Some stayed were marred by notable cleanliness issues, including reports of mold in the bathrooms, unpleasant odors in rooms and dirty patios. Instances of leftover items from previous guests and structural decay in the bathrooms were also mentioned, underscoring a need for improved maintenance. For a hotel of its stature and price, these lapses were disappointing for some visitors.
Overall, while many found the hotel clean and comfortable, it is clear that attention to consistent cleanliness and room maintenance is essential to meet all guests' expectations fully.
Nestled in the serene surroundings of Santa Cruz Scotts Valley, the Hilton stands out for its commendable staff, consistently praised for being friendly, helpful and efficient. Guests have highlighted the staff members for being polite, exceptionally welcoming and professional.
The front desk, in particular, received multiple mentions for their superior service with one guest singling out the receptionist for being especially helpful and another describing a late-night front desk employee as diplomatic and a true gem. The waitstaff also earned praise with one diner calling their waiter exceptional. Despite some challenges, such as being short-staffed and having some issues with mask adherence, the overall sentiment remains positive regarding the staff’s dedication to making necessary corrections and ensuring guests have a pleasant experience.
Travelers consistently appreciate the warm, kind and spectacular service from the hotel team, contributing significantly to an overall pleasant and cozy stay. Whether checking in, seeking assistance or dining, the friendly demeanor and professional conduct of the staff make a memorable impression. The Hilton Santa Cruz Scotts Valley is celebrated not just for its location and amenities, but also for the high quality of its personable and diligent team.
The pool at the Hilton Santa Cruz Scotts Valley garners a range of feedback from guests. Generally appreciated for its warmth, both the heated pool and jacuzzi are a hit, particularly with kids who thoroughly enjoy the amenities. The overall pool area is described as nice and great, contributing positively to the hotel experience. However, there are mentions of occasional issues, such as a lack of towels and moments of overcrowding with children. Some guests noted the pool's small size and less appealing setting. Despite these minor drawbacks, many found the pool and hot tub area enjoyable and well-maintained, enhancing their stay at the hotel.
Hilton Santa Cruz Scotts Valley welcomes pets with specific dog-friendly accommodations available. Guests with service dogs or pets are pleased with how the hotel accommodates their needs. The fourth floor is designated for those with dogs, though there have been occasional disturbances from unattended dogs barking. Guests note that while dogs are generally welcomed, they might need to rely on room service if they cannot leave their dogs unattended. This highlights the hotel’s commitment to ensuring a comfortable stay for both pets and their owners, despite minor inconveniences.
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Location
The location is praised for being central to various state parks and the bustling Santa Cruz boardwalk, offering visitors a range of activities and sights. The serene, quiet setting provides a calm getaway with plenty of parking, making it an excellent choice for those seeking both peace and convenience.
Guests appreciate the easy access, not only due to its closeness to major routes and stores but also because the hotel is exceptionally easy to reach. The property itself is gorgeous with well-maintained grounds and beautiful rooms and the location is frequently highlighted as excellent, amazing and perfect. Overall, the hotel is highly regarded for its wonderful ambiance, cleanliness, welcoming staff and the quiet, idyllic setting that offers a beautiful escape while remaining conveniently close to everything that Santa Cruz has to offer.
Breakfast
However, a recurring theme among the reviews is the high cost. Several guests felt that the breakfast buffet was overpriced with some stating it was not worth the price. There were specific complaints about the cost, indicating that the $24 per person price tag was too steep and that the buffet’s quality did not justify such an expense. A few guests mentioned that certain items, such as French toast, were particularly disappointing.
Additionally, there seems to be confusion and dissatisfaction regarding the complimentary breakfast policy. Some guests were under the impression that a free breakfast would be offered, only to find out it was not included in their stay. Others commented on the lack of on-site breakfast or room service, further noting that this was unlike other Hilton properties they had visited.
For those seeking alternatives, some guests suggested a wonderful breakfast spot just a few minutes down the road, offering a viable and enjoyable alternative to the hotel's breakfast options. While the hotel does have its strengths, potential visitors should be prepared for the additional cost of breakfast if choosing to dine on-site.
Rooms
However, several guests reported issues with room odors, specifically mentioning smells of mold and mildew. These odors were concerning and there were instances of guests reporting damp air and being unable to properly ventilate their rooms. Additionally, some guests encountered cleanliness issues, including a stained couch and incomplete towel service, which detracted from their overall experience.
Despite these downsides, the general sentiment towards room size and comfort remains positive with descriptions of beautiful and nicely appointed rooms, as well as very comfortable beds. While there are areas for improvement, particularly in housekeeping and addressing mold issues, the spacious and well-furnished rooms provide a strong foundation for a good stay.
Beds
However, there are notable mentions of discomfort with some guests describing the beds as too hard or terribly stiff. There are references to beds feeling like a bad spring mattress and complaints about the pillows being terrible. Additionally, a few reviews mention issues like a broken pullout sofa and beds smaller than expected, which may be worth considering for families traveling with infants or those requiring specific bed sizes.
Overall, while many guests have enjoyed a restful sleep on the comfortable beds at Hilton Santa Cruz Scotts Valley, there are enough contrasting opinions to warrant a consideration based on individual preference for bed firmness.
Cleanliness
However, not all reviews were glowing. Some stayed were marred by notable cleanliness issues, including reports of mold in the bathrooms, unpleasant odors in rooms and dirty patios. Instances of leftover items from previous guests and structural decay in the bathrooms were also mentioned, underscoring a need for improved maintenance. For a hotel of its stature and price, these lapses were disappointing for some visitors.
Overall, while many found the hotel clean and comfortable, it is clear that attention to consistent cleanliness and room maintenance is essential to meet all guests' expectations fully.
Staff
The front desk, in particular, received multiple mentions for their superior service with one guest singling out the receptionist for being especially helpful and another describing a late-night front desk employee as diplomatic and a true gem. The waitstaff also earned praise with one diner calling their waiter exceptional. Despite some challenges, such as being short-staffed and having some issues with mask adherence, the overall sentiment remains positive regarding the staff’s dedication to making necessary corrections and ensuring guests have a pleasant experience.
Travelers consistently appreciate the warm, kind and spectacular service from the hotel team, contributing significantly to an overall pleasant and cozy stay. Whether checking in, seeking assistance or dining, the friendly demeanor and professional conduct of the staff make a memorable impression. The Hilton Santa Cruz Scotts Valley is celebrated not just for its location and amenities, but also for the high quality of its personable and diligent team.
Pool
Dog Friendly
Yes, Hilton Santa Cruz Scotts Valley has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Santa Cruz Scotts Valley.
Yes, Hilton Santa Cruz Scotts Valley welcomes dogs.
No, parking facilities aren't available at Hilton Santa Cruz Scotts Valley.
Yes, Hilton Santa Cruz Scotts Valley has a gym.
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