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Summary of reviewsHotel Torre San Juan, situated in a peaceful and natural setting, offers a tranquil escape from city life. Housed in a charming historic building, the hotel is surrounded by beautifully maintained gardens and a pleasant swimming pool, creating a serene retreat that is particularly ideal for families seeking rest and relaxation. While the hotel's location might be a challenge for those without a car, it is convenient for beach access, being just a short drive away. Guests who value tranquility and a picturesque environment over proximity to bustling tourist areas appreciate the hotel's location.
The staff at Hotel Torre San Juan receive high praise for their exceptionally warm and attentive service. The friendly and accommodating demeanor of the staff and the personal touch added by the multilingual owners enhance the overall guest experience, making visitors feel welcome and well cared for during their stay. This excellent customer service is a standout feature of the hotel.
However, some aspects of the hotel could benefit from improvement. The breakfast offerings are limited and require pre-ordering, leading to dissatisfaction among guests, and the room accommodations present a mixed experience. While some rooms are spacious and comfortable, others suffer from cramped conditions, dated furnishings, and uncomfortable mattresses. Cleanliness is another concern, with reports of inadequate housekeeping and maintenance affecting the overall experience. Nonetheless, the simple rooms meet basic needs, and the hotel's charming setting compensates for some of these shortcomings.
The pool is a highlight for many guests, offering a relaxing and intimate escape in the heart of the hotel's lush gardens. Despite limitations on access times, the pool and surrounding leisure facilities add to the overall sense of calm and relaxation that Hotel Torre San Juan provides. While some guests suggest improvements are needed in certain areas, the combination of a peaceful environment, excellent service, and charming amenities make the hotel a refreshing destination for those seeking a serene getaway.
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