Santorini Casablanca Resort
Santa Marta
11.07679900,
-74.21487800
,
Piedra Hincada, Santa Marta, Kilómetro 17 Vía Ciénaga
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Summary of reviewsSantorini Casablanca Resort has garnered mixed reviews across various categories, but it shines particularly in creating a serene and tranquil environment, making it an ideal retreat for relaxation. The peaceful ambiance with a private beach and beautiful pools is frequently praised, offering a restful escape from the city's noise. The location is beneficial for those seeking seclusion and quiet, though distance from Santa Marta's main attractions and the industrial surroundings may deter travelers wanting to explore local culture.
The hotel's breakfast generally receives positive feedback for its variety, taste and the friendly service, though improvements in variety and portion control would enhance the experience further. Dinner offerings are delectable, especially the seafood and meat dishes, but the limited menu and high prices are frequently noted drawbacks. Efficient service and a broader menu could improve guest satisfaction.
Rooms are appreciated for their spaciousness and comfort, often praised for beautiful views and decor. However, maintenance issues like water leaks and poor soundproofing, as well as discrepancies between room photos and reality, are common criticisms. Cleanliness across the hotel is noted positively in many instances, but inconsistencies in room and facility upkeep are areas needing attention.
The staff generally receive high marks for their friendliness, attentiveness and helpfulness, contributing greatly to a welcoming atmosphere. However, experiences with reception staff can be hit-or-miss, indicating room for improvement in this area. The hotel provides free Wi-Fi, but its reliability varies, commonly working better in public areas than in rooms.
The gym is available but falls short due to outdated and insufficient equipment, while the pools are a major highlight for their variety and beauty. Maintenance of the pools, however, could be more consistent. The private beach is a key attraction, valued for its tranquility and clean environment, though nearby industrial activities sometimes affect the water quality. Accessible parking is generally sufficient, though occasional improvements could be made.
For families, the hotel stands out as a welcoming destination, offering a safe and comfortable atmosphere with activities catering to all age groups. The emphasis on accommodating both human and pet family members enhances its appeal as a family-friendly retreat.
Overall, while Santorini Casablanca Resort excels in providing a relaxing, beachside experience with positive aspects in cleanliness, staff friendliness and family facilities, attention to maintenance, variety in dining options and consistent service standards could significantly uplift guest satisfaction.
Categories
The hotel's breakfast generally receives positive feedback for its variety, taste and the friendly service, though improvements in variety and portion control would enhance the experience further. Dinner offerings are delectable, especially the seafood and meat dishes, but the limited menu and high prices are frequently noted drawbacks. Efficient service and a broader menu could improve guest satisfaction.
Rooms are appreciated for their spaciousness and comfort, often praised for beautiful views and decor. However, maintenance issues like water leaks and poor soundproofing, as well as discrepancies between room photos and reality, are common criticisms. Cleanliness across the hotel is noted positively in many instances, but inconsistencies in room and facility upkeep are areas needing attention.
The staff generally receive high marks for their friendliness, attentiveness and helpfulness, contributing greatly to a welcoming atmosphere. However, experiences with reception staff can be hit-or-miss, indicating room for improvement in this area. The hotel provides free Wi-Fi, but its reliability varies, commonly working better in public areas than in rooms.
The gym is available but falls short due to outdated and insufficient equipment, while the pools are a major highlight for their variety and beauty. Maintenance of the pools, however, could be more consistent. The private beach is a key attraction, valued for its tranquility and clean environment, though nearby industrial activities sometimes affect the water quality. Accessible parking is generally sufficient, though occasional improvements could be made.
For families, the hotel stands out as a welcoming destination, offering a safe and comfortable atmosphere with activities catering to all age groups. The emphasis on accommodating both human and pet family members enhances its appeal as a family-friendly retreat.
Overall, while Santorini Casablanca Resort excels in providing a relaxing, beachside experience with positive aspects in cleanliness, staff friendliness and family facilities, attention to maintenance, variety in dining options and consistent service standards could significantly uplift guest satisfaction.
Beachfront Hotel
This hotel boasts a private beach area, providing a more secluded beachfront experience. It features multiple swimming pools and is located directly on the coast, offering guests exclusive access to the beach and sea.
Hotel near The Beach
Located near Cienaga, Hotel Santorini Casablanca is situated close to the beach. It features comfortable rooms and a range of amenities. The hotel is a great choice for travelers wanting a beach vacation.
Hotel for Honeymoon
Located near Cienaga, this hotel offers a serene escape. Its tranquil environment provides a relaxing retreat for honeymooners seeking peace and quiet.
Dog Friendly Hotel
This hotel allows 2 pets up to 10 kg for an additional fee per pet, per night. Both dogs and cats are welcome, but pets are not permitted in the pool or restaurant and cannot be left in the room unattended. A pet fountain, plate, mat, blanket, and waste bags are available for four-legged guests.
Hotel with Swimming Pool
Offers a pool and a relaxing environment. Suitable for a quiet and peaceful retreat.
Outdoor Pool
Hotel with Parking
Parking is an offered amenity at this hotel for guests.
Hotel with Gym
Likely provides fitness facilities for guests.
Hotel with Outdoor Pool
Features an outdoor pool area with a tranquil atmosphere. The pool is suitable for relaxation and enjoying the Santa Marta weather. The hotel offers a comfortable and convenient stay.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
4-Star Hotel
About Santorini Casablanca Resort
License: 42333
Guest Reviews
Location
However, the downside of this seclusion is its distance from Santa Marta's main attractions, restaurants and shopping centers, making transportation an inevitable expense. Guests frequently mentioned the necessity of taxis with costs adding up due to the distance. The hotel is situated closer to Ciénaga and the industrial coal port, which some guests found detracts from the scenic beauty and creates occasional noise disturbances.
The location is convenient for those arriving through the nearby airport, but overall, the hotel's remoteness can be a drawback for travelers hoping to engage in local culture and explore the vibrant city life of Santa Marta. Despite being strategically located for rest, the surrounding industrial infrastructure and limited access to external amenities make it a less ideal choice for those seeking convenience and variety.
In summary, Santorini Casablanca Resort is a great choice for travelers prioritizing relaxation in a serene, beachside setting. For those looking to explore Santa Marta and its attractions more frequently, the distance and associated travel costs could be a significant consideration.
Breakfast
However, several reviews point to areas for improvement. Some guests feel that the breakfast lacks variety and can be repetitive. Specific complaints include the limited options for bread and sweet treats, as well as issues with portion control and food running out before the end of breakfast hours. A few reviews mentioned that the food was cold and that eggs were sometimes undercooked.
Overall, while many find the breakfast at Santorini Casablanca Resort satisfying and delicious, there are consistent mentions of limitations in variety and service efficiency that suggest room for enhancement.
Dinner
Rooms
However, numerous guests noted that the rooms are in need of maintenance. Common issues include water leaks, poor soundproofing, signs of deterioration like rust and mold and basic amenities either missing or not up to standard. Problems with bathroom fixtures were frequent with reports of small, poorly designed bathrooms, clogged drains and slow hot water. Additionally, the room photos didn't always match reality, leading to unmet expectations. Noise from the traffic and events at the hotel also disrupted some stays. Despite the cleaning staff’s efforts, not all rooms met cleanliness standards with some guests encountering dirty towels, uncleaned rooms and unpleasant odors.
Overall, while the rooms are spacious and often comfortable with great views, maintenance and noise issues can significantly impact the experience.
Beds
There are, however, a few issues reported by some guests. A number of reviews mention uncomfortable sofa beds and occasional problems with the bed frame, such as it being broken or looking very old. Additionally, there were a few comments about deformed mattresses and some rooms not meeting expectations, particularly regarding the availability and type of beds, such as only providing two single beds instead of a double bed.
Despite the occasional negative feedback, the overall consensus is that Santorini Casablanca Resort generally offers a comfortable sleeping experience, making it a viable option for travelers prioritizing a good night's sleep during their stay.
Cleanliness
However, there are notable concerns that suggest inconsistencies. Some guests mentioned dirty floors, deteriorated furniture and neglected rooms. Issues in common areas such as dirty floors, furniture and terraces, along with damaged mirrors and walls, were pointed out. The cleanliness of the pools drew varied reactions with some describing them as dirty and moldy, while others found them clean. The private beach, despite being a potential highlight, was often criticized for being dirty.
Maintenance issues were apparent with mentions of clogged showers, broken window handles and overall run-down conditions. Several reviews highlighted the need for better cleaning practices and more consistent upkeep in both the rooms and common areas. Public bathrooms and some shared spaces were noted as not being in the best condition and the cleaning service was occasionally described as poor or irregular.
In summary, while Santorini Casablanca Resort has many strengths in terms of cleanliness and comfort, there are significant areas for improvement to ensure a consistently clean and well-maintained environment throughout the property.
Staff
However, not all guests shared this sentiment. A recurring theme involved issues with the reception staff, described by some as unfriendly, unresponsive or even rude. Instances of negligence and poor handling of guest requests were also mentioned, pointing to inconsistency in the quality of service across different hotel areas.
In summary, while the majority of the staff at Santorini Casablanca Resort are seen as friendly, helpful and attentive, delivering great service, there are notable areas for improvement, particularly concerning the reception staff's interaction with guests.
Wi-Fi
Gym
Pool
The availability of multiple pools allows for a diversity of experiences, pleasing those who enjoy different pool atmospheres—including private pools and spacious main pools. The pools' extended hours add to the convenience, letting guests unwind until late in the evening. Positive comments frequently mention well-maintained and beautiful pools that contribute significantly to the holiday ambiance.
However, it's worth noting that some reviews mention issues with maintenance, pointing out dirty water, bird droppings and occasional cloudiness. These negative aspects suggest that the cleaning and upkeep of the pools could be inconsistent, underscoring the importance of continual attention to hygiene.
Overall, while the multiple pools at Santorini Casablanca Resort draw considerable praise for their diversity and beauty, maintaining high standards of cleanliness and proper upkeep remains vital to ensure consistently satisfying experiences for all guests.
Beach
The direct access to the beach is a significant benefit, though the numerous stairs can be a challenge, particularly without handrails and for elderly visitors. Some reviewers note that the beach access schedule could be more flexible and early beach closure is a common concern. The close proximity to a coal port is another downside, occasionally affecting the water quality and cleanliness.
Despite these issues, the private beach remains a key attraction. The well-maintained private areas, safety, tranquility and lack of commerce enhance the overall guest experience. The on-site beach club and the medical services available add to the convenience. While the surrounding area's industrial activities may impact the beach's appeal, the serene atmosphere and amenities make it a favored spot for relaxation.
Parking
Family
Many reviews highlight the hotel’s dedication to both human and furry family members, emphasizing the effort made to accommodate everyone’s needs. The privacy of the beach, along with the attentive service, adds to the overall restful experience, making it a perfect locale for family relaxation. The peaceful atmosphere and supportive staff contribute to a comfortable and trouble-free stay, particularly appreciated by those traveling with children or persons with reduced mobility.
Despite some mentions of old and deteriorating facilities, the positive experiences outweigh the negatives. The hotel provides great resort facilities that cater to family groups, including a mini-market and a restaurant suited for young children. Guests repeatedly enjoyed their stay, often noting the family-centric environment and expressing a desire to return for future vacations.
Overall, Santorini Casablanca Resort proves to be an excellent vacation spot for families, offering a nurturing and tranquil retreat with attentive service and numerous family-oriented amenities.
4 Star
Other reviews, however, praise the hotel for providing excellent value for the price, top-notch service and overall good quality for a four-star hotel. Some guests find the facilities suitable for a four-star rating and believe it delivers a clearly four-star experience. Despite the divergent perspectives, it’s evident that the hotel's classification as a four-star establishment remains a point of contention among its guests.
Business
The hotel is described as business-friendly and recommended for business trips, indicating that it caters well to the needs of professional guests. However, it appears that some reviewers feel the hotel could better consider business needs and might benefit from providing additional business amenities and more spaces for work sessions.
While there were mentions of lapses in social distancing practices, overall, the hotel stands out as a favorable option for business travelers due to its conducive environment for conducting professional activities.
Outdoor Pool
Honeymoon
The hotel features a honeymoon suite, which contributes to the wonderful experiences shared by many couples. Words like amazing and happy are often associated with their honeymoon stays. However, it’s worth noting that there were occasional mentions of issues, such as the lack of a double bed for honeymooners in some cases.
Overall, Santorini Casablanca Resort is widely seen as a perfect destination for honeymooners, offering a beautiful and private setting for couples to celebrate their special moments.
Romantic
While most guests had a positive experience, a few noted there could be improvements to make the environment feel even more romantic. Nevertheless, the overall consensus is that Santorini Casablanca Resort is a great spot for couples, offering beautiful sunsets and an ideal setting for engagements and romantic moments. With its charming decor and restful environment, it makes for a memorable and intimate retreat.
Beachfront
The private beach is appreciated by many for its privacy, cleanliness and peaceful ambiance, making it an ideal spot for a calm retreat. Although some mention the lack of security or lifeguards, the overall sentiment praises the excellent beachfront location and the wonderful, almost pristine nature of the beach area.
The beachfront resort also features a beach bar and facilities that enhance the overall comfort and enjoyment of the guests, providing a conducive atmosphere for a perfect vacation. The location directly in front of the sea and the rooms offering ocean views further enhance the appeal of the hotel as a beachfront destination. Guests who value a serene, beautiful and accessible beachfront setting will find Santorini Casablanca Resort an excellent choice for their stay.
Yes, Santorini Casablanca Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Santorini Casablanca Resort.
Yes, Santorini Casablanca Resort welcomes dogs.
Yes, parking facilities are available at Santorini Casablanca Resort.
Yes, Santorini Casablanca Resort has a gym.
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