Santander43.44233100,
-3.83750100,
Abilio García Barón, 1 - Parque Empresarial Nueva Montaña(Show on Map)
7.0
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsHotel Puerta Santander has received widespread acclaim for its strategic location, exemplary staff, and superb amenities. Situated conveniently near Santander Airport and major roadways, the hotel serves as a restful retreat with easy access to regional attractions and the ferry port, making it an ideal choice for travelers with specific itineraries. Guests appreciate the quiet surroundings and ample parking, though it may be less convenient for those relying on public transit.
The hotel stands out for its excellent and varied breakfast offerings, which include a mix of continental and English options. Despite some feedback on the limited choices for celiacs and coffee quality, the freshness and abundance of the buffet, along with the appealing presentation, have been consistently praised.
Rooms at Hotel Puerta Santander are noted for their spaciousness, cleanliness, and modern conveniences such as large flat-screen TVs and fridges. High-quality bedding and comfortable mattresses are standard, often complemented by serene views. While a few reviews mention smaller rooms or occasional odors, the overall impression is one of comfort and modernity.
Cleanliness is a hallmark of the hotel, with spotless rooms and public areas that far exceed the expectations of a 3-star hotel. The commitment to hygiene is further demonstrated by the secure parking and quality amenities, adding to the overall appeal.
Staff members are often highlighted for their warmth, professionalism, and attentiveness. Personalized service is a key feature, with team members like Michelle singled out for providing exceptional, informative assistance. The reception staff are particularly noted for their courteous demeanor and proactive guest support, enhancing the overall guest experience.
Overall, Hotel Puerta Santander is commended for its high standards in comfort, cleanliness, and customer service, making it an attractive option for travelers seeking a convenient and pleasant stay. Show more
Read review summaries for all categories
3-Star Hotel
This hotel offers free Wi-Fi and rooms with garden views. It is a short drive from Santander Airport and the city centre. Guests appreciate its convenient location, spacious rooms, and friendly staff.
Room Types
Standard Double RoomDecorated in warm colours, this modern room offers a TV, air conditioning and lots of natural light. Free Wi-Fi is available. Each one has a private bathroom with free toiletries and a hairdryer.
Double or Twin Room with Extra BedProviding free toiletries, this twin room includes a private bathroom with a shower and a bidet. The air-conditioned twin room provides a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as garden views. The unit offers 3 beds.
Queen StudioFeaturing free toiletries, this studio includes a private bathroom with a shower and a bidet. Guests can make meals in the kitchen that has a refrigerator, kitchenware and a microwave. The air-conditioned studio features a flat-screen TV, soundproof walls, a minibar, a coffee machine as well as garden views. The unit has 1 bed.
Standard Double SuiteThis suite features 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, soundproof walls, a minibar, a coffee machine as well as garden views. The unit has 2 beds.
Guest Reviews
7.0
Good
Location
Hotel Puerta Santander is praised for its strategic location, ideal for travelers with specific plans in mind. Positioned in an industrial area, the hotel is conveniently close to Santander Airport, making it an excellent choice for catching early flights or layovers. Its proximity to major roads and the highway facilitates easy travel to various regional attractions and the ferry port, providing a great base for those exploring by car. Guests value the quietness and tranquility of the area, finding it a restful retreat despite being away from the lively city center. The hotel offers comfortable rooms, welcoming staff, and sufficient parking, which enhances the overall convenience for visitors driving to or from the city. While its location might pose a challenge for those relying on public transportation or looking for entertainment and dining options nearby, the hotel compensates with cost-effectiveness and practicality for a tailored travel experience.
Breakfast
Hotel Puerta Santander offers a breakfast experience that guests frequently praise for its variety and quality. The buffet breakfast is described as excellent, complete, and exceptional, with a wide selection catering to both continental and English preferences. Guests consistently note the plentiful offerings and commend the great presentation, emphasizing the freshness of the food. The overall value of the breakfast is appreciated, and it is often recommended despite some comments about its cost. While there are mentions of limited options for celiacs and occasional slow replenishment, the positive aspects of the breakfast largely prevail. It includes a mix of sweet and savory items, making it a satisfying start to the day for many visitors. However, some guests feel the coffee quality could be improved. Overall, the breakfast at Hotel Puerta Santander is predominantly recognized for its variety, abundance, and good value, contributing positively to the guest experience.
Rooms
Hotel Puerta Santander seems to impress with its spacious, comfortable, and impeccably clean rooms. Guests highlight the ample space and modern amenities, such as large flat-screen TVs and fridges, that add to the overall comfort. High-end bedding and comfortable mattresses appear to be a standard feature across the accommodations, and many rooms offer large windows with serene views of a quiet park. The hotel staff is noted for being attentive and pleasant, enhancing the overall guest experience. Moreover, the hotel's exterior and interior are described as magnificent, with the cleanliness of both the rooms and common areas being a standout feature. While there are some mentions of smaller rooms and occasional undesirable smells, the general consensus is overwhelmingly positive, emphasizing cleanliness, comfort, and the spaciousness of the rooms.
Beds
Hotel Puerta Santander has made a notable impression on its guests with the exceptional comfort of its bedding. Many reviews highlight that the beds and pillows are not only very comfortable but also new and of high quality. The accommodation prides itself on providing various pillows to suit different preferences, with options ranging from firmer to softer varieties. Guests mention that the beds are spacious, boasting large widths that enhance the comfort further. Soundproofing complements the sleeping experience, ensuring a restful night. Overall, the hotel is praised for its impressive commitment to providing comfortable mattresses and pillows, receiving high marks for ensuring guests' sleep is as comfortable as possible.
Cleanliness
Nestled in a prime location, Hotel Puerta Santander consistently impresses guests with its high standards of cleanliness and modern comforts. Visitors frequently highlight the spotless condition of the rooms, which are not only clean but also spacious and comfortable. The hotel maintains an impeccable hygiene level across its facilities, with modern suites and well-equipped amenities that exceed expectations for a 3-star establishment. The staff's attentive service combined with the tidy and clean surroundings contributes to a welcoming atmosphere that guests appreciate.
While the majority of reviews commend the hotel's cleaning practices, there are a few mentions of areas that could have improved attention, such as specific aspects of bathroom cleaning. Nevertheless, the overall consensus underscores a commitment to maintaining a neat and orderly environment. The secure and clean parking, along with contemporary facilities, further reinforce the hotel's reputation for cleanliness and comfort. The quality towels and hygiene products provided add to the overall experience, making Hotel Puerta Santander a reliable choice for travelers seeking a clean and comfortable stay.
Staff
Hotel Puerta Santander garners high praise for its exceptional staff, who consistently deliver impressive service characterized by warmth, friendliness, and professionalism. Guests frequently highlight the attentive and informative nature of the team, with special mentions for individuals like Michelle, underscoring a personalized approach to hospitality. The reception staff stand out for their courteous demeanor and helpfulness, often going above and beyond to provide recommendations for local dining experiences. Across all areas of the hotel, whether in reception, housekeeping, or the dining area, the staff are noted for their proactive attention to guest needs and their willingness to ensure a comfortable stay. The receptionists, in particular, are lauded for their politeness and friendly nature, contributing significantly to the positive experience. Cleanliness and comfort within the hotel are also praised, adding to the satisfaction with the accommodations. Overall, the staff’s dedication to excellent customer service enhances the appeal of Hotel Puerta Santander, making it a preferred choice for travelers valuing attentive and professional guest care.
No, Hotel Puerta Santander doesn't have any pool.
No, a spa isn't available at Hotel Puerta Santander.
No, Hotel Puerta Santander doesn't allow dogs.
No, parking facilities aren't available at Hotel Puerta Santander.