Sercotel El Balcón de la Bahía Suites
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Summary of reviewsSercotel El Balcón de la Bahía Suites has garnered positive reviews for its prime location, cleanliness, breakfast offerings, attentive staff, comfortable beds, serene environment, accessibility features, suitability for honeymooners and boutique appeal.
Positioned in a tranquil residential area, the hotel offers convenient proximity to Santander's historic center, renowned beaches, marina and vibrant dining and nightlife scenes. Guests can easily explore key attractions like Puerto Chico and the old town's culinary delights, all within walking distance of 5 to 15 minutes. The beautiful, tree-lined streets provide a peaceful retreat while remaining steps away from the city's action.
The hotel's breakfast approach receives high praise for its in-room breakfast trays featuring local products such as fruits, pastries, regional delights and coffee. The convenience of having a coffee machine with capsules in the rooms is appreciated and the inclusion of gluten-free options on request adds to the thoughtful experience.
The rooms are frequently highlighted for their immaculate cleanliness, modern aesthetic and practical amenities. While room sizes vary with some being spacious and others compact, the overall design and thoughtful touches ensure a comfortable stay. Luxurious additions like local products and a glass of cava on arrival enhance the guest experience.
The exceptional cleanliness of the hotel extends to its public areas and facilities with daily cleaning services maintaining high standards. The friendly and attentive staff, including notable individuals like Daniel, César, Paula and Jorge, contribute significantly to the welcoming atmosphere. Their professionalism, fluency in multiple languages and personalized recommendations for local attractions and restaurants are particularly appreciated.
Guests frequently commend the beds for their comfort, often describing the mattresses and linens as conducive to a restful sleep experience. However, some beds are noted to be small or slightly noisy, but these minor inconveniences are outweighed by the overall comfort.
The adults-only policy fosters a serene environment, ideal for those seeking tranquility. The hotel's location on a quiet, shady street with classical architecture further enhances the sophisticated atmosphere, making it a perfect adult-friendly retreat.
For those with mobility challenges, the hotel offers accessibility features such as a dedicated accessible room, ramp access and an accessible lobby. However, the absence of an elevator may pose a challenge for some guests.
Sercotel El Balcón de la Bahía Suites is also praised as an ideal honeymoon destination with romantic touches and attentive service that enhance the special occasion.
Guests appreciate the boutique charm of the hotel, which combines a village-like ambiance with modern amenities in a newly renovated period building. The stylish decor and well-maintained facilities contribute to a warm and luxurious atmosphere, making it a delightful retreat.
Overall, the hotel's location, cleanliness, thoughtful amenities, attentive staff and charming boutique vibe make Sercotel El Balcón de la Bahía Suites a highly recommended choice for travelers seeking a comfortable and enjoyable stay in Santander.
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Positioned in a tranquil residential area, the hotel offers convenient proximity to Santander's historic center, renowned beaches, marina and vibrant dining and nightlife scenes. Guests can easily explore key attractions like Puerto Chico and the old town's culinary delights, all within walking distance of 5 to 15 minutes. The beautiful, tree-lined streets provide a peaceful retreat while remaining steps away from the city's action.
The hotel's breakfast approach receives high praise for its in-room breakfast trays featuring local products such as fruits, pastries, regional delights and coffee. The convenience of having a coffee machine with capsules in the rooms is appreciated and the inclusion of gluten-free options on request adds to the thoughtful experience.
The rooms are frequently highlighted for their immaculate cleanliness, modern aesthetic and practical amenities. While room sizes vary with some being spacious and others compact, the overall design and thoughtful touches ensure a comfortable stay. Luxurious additions like local products and a glass of cava on arrival enhance the guest experience.
The exceptional cleanliness of the hotel extends to its public areas and facilities with daily cleaning services maintaining high standards. The friendly and attentive staff, including notable individuals like Daniel, César, Paula and Jorge, contribute significantly to the welcoming atmosphere. Their professionalism, fluency in multiple languages and personalized recommendations for local attractions and restaurants are particularly appreciated.
Guests frequently commend the beds for their comfort, often describing the mattresses and linens as conducive to a restful sleep experience. However, some beds are noted to be small or slightly noisy, but these minor inconveniences are outweighed by the overall comfort.
The adults-only policy fosters a serene environment, ideal for those seeking tranquility. The hotel's location on a quiet, shady street with classical architecture further enhances the sophisticated atmosphere, making it a perfect adult-friendly retreat.
For those with mobility challenges, the hotel offers accessibility features such as a dedicated accessible room, ramp access and an accessible lobby. However, the absence of an elevator may pose a challenge for some guests.
Sercotel El Balcón de la Bahía Suites is also praised as an ideal honeymoon destination with romantic touches and attentive service that enhance the special occasion.
Guests appreciate the boutique charm of the hotel, which combines a village-like ambiance with modern amenities in a newly renovated period building. The stylish decor and well-maintained facilities contribute to a warm and luxurious atmosphere, making it a delightful retreat.
Overall, the hotel's location, cleanliness, thoughtful amenities, attentive staff and charming boutique vibe make Sercotel El Balcón de la Bahía Suites a highly recommended choice for travelers seeking a comfortable and enjoyable stay in Santander.
Boutique-style Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Certifications:
European Ecotourism Labeling Standard (EETLS)
Hotel Regenerativo Competitivo
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Geothermal
What makes your hotel/accommodation eco-friendly?
Building materials from sustainable resources
Written environmental policy statement in place
The structure maximizes air flow to reduce the need for air-conditioning
The structure maximizes natural light to reduce the need for lighting and heating
Windows that block heat/cold (i.e. triple-glazed windows)
Use of non-toxic cleaning products
LED lighting throughout the premises
Environmental manager appointed
Employees are trained to follow environmental policies
Carbon footprint is measured by recognised CO2 measurement tool
Toilets flush up to 6 litres per flush
Wastewater is reused after treatment
Signs in the rooms informing guests that towels will only be changed upon request
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
Waste is separated into at least 3 categories
Zero-energy building (zero net energy consumption on an annual basis)
Zero-waste hotel/accommodation
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Air-conditioning and heating automatically switches off when windows are open
An energy audit is carried out at least once every five years
Answers last updated by Sercotel El Balcón de la Bahía Suites
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel for Adults Only
Small Hotel
Hotel with Outdoor Pool
Information provided by the hotelThe Balcón de la Bahía Suites is a boutique hotel member of Domus Selecta (HOTUSA Group), as well as of the Great Small Hotels network, located in front of the Bay of Santander and in the center of the city, suitable for adults and children over 10 years old. The property has two XIX villas completely restored with an avant-garde style, located in a privileged enclave of the city, 5 minutes' walk from the sea, the shopping and leisure area, where comfort, relaxation and customer satisfaction prevail. All our rooms are exterior and are equipped with avant-garde elements to guarantee your comfort during your stay. Likewise, the hotel makes available to all its clients the Experiences section, where they can choose the best options to enjoy a romantic, gastronomic, cultural, or sports stay.
Guest Reviews
Sercotel El Balcón de la Bahía Suites boasts a prime location that appeals to travelers looking to explore Santander with ease. Nestled in a tranquil residential area, the hotel is just a short walk from the historic center, renowned beaches, the marina and the bustling dining and nightlife scenes.
Guests have praised its convenient positioning, which allows easy access to the city's main attractions, including the picturesque Puerto Chico and the epicurean delights of the old town. The proximity to both the beach and the town center means visitors can effortlessly indulge in a day by the sea or a night out exploring local bars and restaurants.
The hotel itself is situated on beautiful, tree-lined streets, offering a peaceful retreat while still being steps away from the action. Its central spot, located just 5 to 15 minutes on foot from various key points of interest, enables guests to explore the city without the need for extensive transportation.
Moreover, the location has been described as perfect for those wishing to enjoy Santander's blend of quiet residential charm and vibrant city life. The ease of walking to the waterfront, historic sites, cafes and shops, combined with the quiet and calm of the neighborhood, makes it an ideal base for visitors to discover and enjoy Santander.
Guests at Sercotel El Balcón de la Bahía Suites frequently praise the hotel's approach to breakfast. Rather than a traditional sit-down service, the hotel offers a variety of thoughtful in-room breakfast details. Each day, guests find complimentary breakfast trays featuring local products, including fruits, pastries, sweet treats and coffee. The breakfast often includes typical regional delights like "sobaos pasiegos," cakes and a glass of cava on arrival, adding a local flavor to the morning routine.
These trays are appreciated for their variety and the inclusion of tea, coffee, water and sometimes juice. Guests highlight the convenience of having a coffee machine with capsules in their rooms, allowing them to enjoy a morning brew without leaving their accommodation. The selection accommodates different tastes with many noting the inclusion of gluten-free options on request.
The breakfast arrangement is described as a delightful and thoughtful gesture by the hotel, providing a pleasant start to the day without needing to visit an on-site dining area. While some reviewers mention preferring a more traditional and elaborate breakfast experience, the majority appreciate the unique, complimentary offerings, noting it as a charming and significant addition to their stay.
Sercotel El Balcón de la Bahía Suites offers modern and clean accommodations with a variety of room sizes and styles. Guests frequently praise the rooms for their immaculate cleanliness and modern aesthetic, noting that they are often equipped with practical and comfortable amenities such as coffee makers, ample storage space and well-thought-out decor. Many rooms also feature balconies with lovely views of the city or the sea, contributing to an overall pleasant stay.
The spaciousness of the rooms varies significantly; while several rooms are described as roomy and comfortable, others are noted to be quite small, even bordering on cramped. However, the efficient layout and thoughtful design of these smaller rooms often mitigate this drawback. There are also mentions of some rooms lacking in storage or workspace and occasional noise issues due to thin walls or proximity to common areas like the reception.
A number of guests appreciate the luxurious touches, from the inclusion of local products in the room to welcoming gestures such as a glass of cava on arrival. The bathrooms generally receive positive feedback for their size and modern fittings, although there are isolated comments about minor maintenance issues and lack of privacy in some cases.
Overall, while the room sizes might be inconsistent, the exceptional cleanliness, modern decor and helpful amenities ensure a comfortable and enjoyable stay for most guests at Sercotel El Balcón de la Bahía Suites.
Visitors to Sercotel El Balcón de la Bahía Suites often praise the comfort of the beds in their reviews. Frequently described as very comfortable, guests appreciate the quality of sleep and the cozy nature of the bedding. The mattresses, often noted for their comfort, seem to be a highlight with some visitors even experiencing their best night’s sleep during their stay. The bed linens also receive positive mentions, contributing to the overall comfort.
However, some guests pointed out areas for improvement. There are repeated mentions of beds being on the small side, especially for double occupancy with some beds being only 135 cm wide. A few guests also noted that the beds creak or can be noisy, which might disturb sleep. Despite these minor inconveniences, the overwhelming consensus is that the rooms are comfy, well-maintained and provide a restful sleeping experience. The combination of quality bedding and helpful service rounds out the pleasant experience, making the hotel's beds a commendable feature overall.
The reviews for Sercotel El Balcón de la Bahía Suites consistently highlight the hotel's impressive cleanliness and modern facilities. Guests frequently describe the rooms as spotlessly clean, well-maintained and comfortable. Daily cleaning services ensure that the rooms are kept in pristine condition, reflecting the hotel's high standards of hygiene. The friendly and attentive staff are also noted for their excellent service, often contributing to an overall welcoming and pleasant stay.
The hotel itself is praised for its clean and contemporary design with everything appearing new and well-cared for. The facilities, including public areas and bathrooms, are described as impeccably clean and well-equipped. Many guests appreciated the added comfort of clean and modern rooms, some even mentioning the pleasant smells and attention to detail in decor. The complimentary breakfast service and availability of snacks and drinks add a thoughtful touch to the experience.
In addition to its cleanliness, the hotel's excellent location near the historic center and great views make it a standout choice for visitors. Despite a few minor mentions of cleanliness issues in some areas like the terrace, the overall impression is overwhelmingly positive, making Sercotel El Balcón de la Bahía Suites a highly recommended option for travelers seeking a clean, comfortable and modern stay.
Guests overwhelmingly praise the staff of Sercotel El Balcón de la Bahía Suites for their exceptional service and warm hospitality. Reviewers frequently mention the attentiveness, friendliness and helpful nature of the hotel employees. Reception staff, including Daniel, César, Paula and Jorge, receive special commendations for their professionalism, fluency in multiple languages and their personalized recommendations for local attractions and restaurants.
Guests describe their interactions with the staff as welcoming and attentive from the moment they arrived, noting the friendly and efficient check-in process. The staff’s ability to anticipate and meet guest needs, often going above and beyond, contributes significantly to a positive guest experience. Personal touches such as complimentary breakfast trays and detailed local advice are well appreciated.
Overall, the reviews highlight an environment where the staff consistently offer excellent and personalized service, creating a welcoming and comfortable atmosphere for all guests.
Guests of Sercotel El Balcón de la Bahía Suites have expressed mixed experiences regarding the hotel's wifi. On a positive note, many reviews mention strong and good wifi with quality internet and excellent coverage throughout the hotel. Guests appreciated the ability to access Netflix and YouTube on smart TVs, which added to their entertainment options. Internet connectivity was described as fast and steady and the inclusion of free wifi was highlighted as a significant convenience. Bluetooth speaker connectivity was also a feature that some guests enjoyed.
However, there were several mentions of inconsistent wifi experiences. Some guests faced issues with wifi not reaching their rooms well or finding the coverage lacking. There were recurring complaints about wifi that constantly disconnected or was simply unavailable in certain rooms. Despite these occasional challenges, the overall feedback suggests that the majority of visitors found the internet service adequate and beneficial during their stays.
At 'Sercotel El Balcón de la Bahía Suites,' parking appears to be a significant issue with guests frequently mentioning its challenges. The hotel offers both complimentary and paid parking options with paid spaces costing around €15 per day. However, the parking spaces are limited, very small and not suitable for large vehicles, making maneuvering and daily usage difficult.
While secure on-site parking is available and can be reserved in advance, it's highly recommended to do so due to the limited number of spaces. The street parking around the hotel is also described as challenging and scarce, often necessitating a long search to find a spot.
For motorcycles, the situation seems to be slightly better with more available space. Nevertheless, for those driving larger vehicles, the parking situation is compounded by the narrow streets and tight spaces in the surrounding area.
Despite these difficulties, some guests have successfully navigated the parking system with prior reservations and found the convenience of having parking directly at the hotel quite beneficial. However, due to the limited availability and tight spaces, pre-booking and communicating with the hotel ahead of time is highly advisable.
Sercotel El Balcón de la Bahía Suites is highly appreciated for its serene environment, thanks to its adults-only policy. Guests commend the tranquility, free from the presence of children, which enhances the overall peaceful ambiance of the hotel. The adult-only rooms are noted for their comprehensive amenities and cleanliness, ensuring a comfortable stay. The hotel's location on a quiet, shady, tree-lined street with classical architecture adds to the sophisticated atmosphere. It's a perfect destination for those seeking a quality, adult-friendly retreat. Parking, however, can be a challenge without street parking facilities.
Sercotel El Balcón de la Bahía Suites is well-regarded for its accessibility features. Guests have noted that the hotel is equipped with a nice room specifically designed for accessibility. The lobby is accessible and there is ramp access for wheelchairs, ensuring ease of movement for those with mobility challenges. The hotel's location is also a highlight, situated conveniently between El Sardinero and Puerto Chico in a quiet area, making it easy to reach various attractions. However, one limitation is the absence of an elevator, which could pose challenges for some guests. Overall, the hotel is considered good and well-adapted for people with reduced mobility.
Sercotel El Balcón de la Bahía Suites is well-regarded as an ideal honeymoon destination, offering romantic and quiet rooms that are perfect for honeymoon stays. Despite some rooms being described as small, they are noted for their comfort and suitability for honeymooners. The hotel garners praise for its romantic touches and attentive service with thoughtful gestures such as providing champagne to enhance the honeymoon experience. Guests consistently highlight the pleasant nature of their honeymoon stays, appreciating the effort the hotel staff puts into making the occasion special.
Nestled in the heart of the city, Sercotel El Balcón de la Bahía Suites offers a boutique experience that captivates guests with its beautifully presented and thoughtfully designed accommodations. The hotel combines a charming, village-like ambiance with modern amenities, offering a unique blend often found in boutique properties. Guests appreciate the tasteful details and exquisite, functional design of the newly renovated period building, adding to its overall charm.
Despite its size, this cozy hotel manages to surprise and delight visitors with its well-maintained, clean and stylish environment. The cozy rooms and inviting atmosphere make it a delightful retreat, further enhanced by its excellent location on a quiet, lovely street.
The hotel stands out for its stylish boutique vibe, evoking a sense of warmth and luxury without overwhelming guests with extravagance. From its charming decor to the attentive maintenance of facilities, everything about this small but splendid establishment speaks of care and attention to detail. Ideal for those seeking a serene yet sophisticated stay, Sercotel El Balcón de la Bahía Suites effortlessly marries comfort with style.
Sercotel El Balcón de la Bahía Suites stands out as an ideal destination for couples seeking a romantic retreat. Nestled in a prime location in Puerto Chico, the hotel offers a wonderful atmosphere perfect for a couple's getaway. The romantic setting is complemented by great attention to detail, including charming touches such as champagne and chocolates on arrival. Guests can enjoy a lovely romantic vibe, accentuated by a balcony with enchanting views. The hotel is praised for its romantic ambiance, making it an excellent choice for celebrating special occasions, such as anniversaries. With its quiet and intimate environment, coupled with thoughtful amenities like a great breakfast for couples, Sercotel El Balcón de la Bahía Suites ensures a memorable and romantic vacation for every couple.
Location Show Map
Location
Guests have praised its convenient positioning, which allows easy access to the city's main attractions, including the picturesque Puerto Chico and the epicurean delights of the old town. The proximity to both the beach and the town center means visitors can effortlessly indulge in a day by the sea or a night out exploring local bars and restaurants.
The hotel itself is situated on beautiful, tree-lined streets, offering a peaceful retreat while still being steps away from the action. Its central spot, located just 5 to 15 minutes on foot from various key points of interest, enables guests to explore the city without the need for extensive transportation.
Moreover, the location has been described as perfect for those wishing to enjoy Santander's blend of quiet residential charm and vibrant city life. The ease of walking to the waterfront, historic sites, cafes and shops, combined with the quiet and calm of the neighborhood, makes it an ideal base for visitors to discover and enjoy Santander.
Breakfast
These trays are appreciated for their variety and the inclusion of tea, coffee, water and sometimes juice. Guests highlight the convenience of having a coffee machine with capsules in their rooms, allowing them to enjoy a morning brew without leaving their accommodation. The selection accommodates different tastes with many noting the inclusion of gluten-free options on request.
The breakfast arrangement is described as a delightful and thoughtful gesture by the hotel, providing a pleasant start to the day without needing to visit an on-site dining area. While some reviewers mention preferring a more traditional and elaborate breakfast experience, the majority appreciate the unique, complimentary offerings, noting it as a charming and significant addition to their stay.
Rooms
The spaciousness of the rooms varies significantly; while several rooms are described as roomy and comfortable, others are noted to be quite small, even bordering on cramped. However, the efficient layout and thoughtful design of these smaller rooms often mitigate this drawback. There are also mentions of some rooms lacking in storage or workspace and occasional noise issues due to thin walls or proximity to common areas like the reception.
A number of guests appreciate the luxurious touches, from the inclusion of local products in the room to welcoming gestures such as a glass of cava on arrival. The bathrooms generally receive positive feedback for their size and modern fittings, although there are isolated comments about minor maintenance issues and lack of privacy in some cases.
Overall, while the room sizes might be inconsistent, the exceptional cleanliness, modern decor and helpful amenities ensure a comfortable and enjoyable stay for most guests at Sercotel El Balcón de la Bahía Suites.
Beds
However, some guests pointed out areas for improvement. There are repeated mentions of beds being on the small side, especially for double occupancy with some beds being only 135 cm wide. A few guests also noted that the beds creak or can be noisy, which might disturb sleep. Despite these minor inconveniences, the overwhelming consensus is that the rooms are comfy, well-maintained and provide a restful sleeping experience. The combination of quality bedding and helpful service rounds out the pleasant experience, making the hotel's beds a commendable feature overall.
Cleanliness
The hotel itself is praised for its clean and contemporary design with everything appearing new and well-cared for. The facilities, including public areas and bathrooms, are described as impeccably clean and well-equipped. Many guests appreciated the added comfort of clean and modern rooms, some even mentioning the pleasant smells and attention to detail in decor. The complimentary breakfast service and availability of snacks and drinks add a thoughtful touch to the experience.
In addition to its cleanliness, the hotel's excellent location near the historic center and great views make it a standout choice for visitors. Despite a few minor mentions of cleanliness issues in some areas like the terrace, the overall impression is overwhelmingly positive, making Sercotel El Balcón de la Bahía Suites a highly recommended option for travelers seeking a clean, comfortable and modern stay.
Staff
Guests describe their interactions with the staff as welcoming and attentive from the moment they arrived, noting the friendly and efficient check-in process. The staff’s ability to anticipate and meet guest needs, often going above and beyond, contributes significantly to a positive guest experience. Personal touches such as complimentary breakfast trays and detailed local advice are well appreciated.
Overall, the reviews highlight an environment where the staff consistently offer excellent and personalized service, creating a welcoming and comfortable atmosphere for all guests.
Wi-Fi
However, there were several mentions of inconsistent wifi experiences. Some guests faced issues with wifi not reaching their rooms well or finding the coverage lacking. There were recurring complaints about wifi that constantly disconnected or was simply unavailable in certain rooms. Despite these occasional challenges, the overall feedback suggests that the majority of visitors found the internet service adequate and beneficial during their stays.
Parking
While secure on-site parking is available and can be reserved in advance, it's highly recommended to do so due to the limited number of spaces. The street parking around the hotel is also described as challenging and scarce, often necessitating a long search to find a spot.
For motorcycles, the situation seems to be slightly better with more available space. Nevertheless, for those driving larger vehicles, the parking situation is compounded by the narrow streets and tight spaces in the surrounding area.
Despite these difficulties, some guests have successfully navigated the parking system with prior reservations and found the convenience of having parking directly at the hotel quite beneficial. However, due to the limited availability and tight spaces, pre-booking and communicating with the hotel ahead of time is highly advisable.
Adult Only
Accessible
Honeymoon
Boutique-Style
Despite its size, this cozy hotel manages to surprise and delight visitors with its well-maintained, clean and stylish environment. The cozy rooms and inviting atmosphere make it a delightful retreat, further enhanced by its excellent location on a quiet, lovely street.
The hotel stands out for its stylish boutique vibe, evoking a sense of warmth and luxury without overwhelming guests with extravagance. From its charming decor to the attentive maintenance of facilities, everything about this small but splendid establishment speaks of care and attention to detail. Ideal for those seeking a serene yet sophisticated stay, Sercotel El Balcón de la Bahía Suites effortlessly marries comfort with style.
Romantic
Yes, Sercotel El Balcón de la Bahía Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sercotel El Balcón de la Bahía Suites.
No, Sercotel El Balcón de la Bahía Suites doesn't allow dogs.
Yes, parking facilities are available at Sercotel El Balcón de la Bahía Suites.
No, Sercotel El Balcón de la Bahía Suites doesn't have a gym.
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