Platino Hotel & Casino
Santiago de los Caballeros
19.44398800,
-70.68751700
,
Avenida Estrella Sadhalá, Frente A La Pucmm, Plaza Platinum
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Summary of reviewsPlatino Hotel & Casino is highly praised for its prime location in the city, offering easy access to an array of restaurants, bars and local attractions. Its strategic positioning makes it a convenient choice for both business and leisure travelers, balancing daytime excursions with peaceful, quiet nights. Guests appreciate the surrounding amenities, such as popular food outlets, a gas station with a well-reviewed restaurant and proximity to landmarks like the Cibao Grand Theatre.
Breakfast at the hotel is well-received, described as delicious and generous with a variety of traditional Dominican options. Guests commend the excellent service from the restaurant staff, often highlighting breakfast as a memorable part of their stay. Room service for breakfast, along with complimentary water bottles, adds to the overall guest experience. Similarly, the hotel’s dining options for dinner receive positive feedback for high-quality food at reasonable prices with several praising the pleasant service despite occasional service delays.
The rooms receive a mix of reviews but are generally appreciated for their cleanliness and comfort. Guests acknowledge the friendly and accommodating staff, who often go the extra mile to enhance the stay. However, some rooms are noted to be small, outdated and occasionally noisy with calls for modernization and renovation being common. Despite this, the staff's efforts to maintain cleanliness and provide attentive service are appreciated.
Cleanliness is consistently a standout feature at Platino Hotel & Casino with guests frequently praising the well-maintained environment and spotless rooms. The hotel staff’s friendliness and dedication to maintaining high standards of cleanliness add to the positive guest experience.
The staff at Platino Hotel & Casino is frequently lauded for their exceptional customer service. Names like Jeffrey, Mabel and Rosalba are often singled out for their exemplary service with the reception team receiving high marks for their professionalism and attentive nature, making guests feel special and valued.
While the hotel provides WiFi, guest experiences vary with some noting stable connectivity and others mentioning frequent disconnections and weak signals, especially in rooms. The lobby generally offers a more reliable connection. Parking is ample and conveniently located, though some guests feel the area can become crowded with shared spaces, suggesting an exclusive parking area for hotel guests would be an improvement.
The beds at the hotel are comfortable according to several guests, contributing to a good night’s sleep. However, there are mixed reviews with some finding the beds hard or too small and concerns about the condition of pillows and mattresses, hinting at a need for updates.
The on-site casino provides an enjoyable entertainment option, though its noise can affect the tranquility of nearby rooms. Current construction in the casino area may also impact the ambiance.
Overall, Platino Hotel & Casino stands out for its excellent location, friendly staff and clean environment, making it a preferred choice for many travelers despite a few areas that could benefit from improvement.
Categories
Breakfast at the hotel is well-received, described as delicious and generous with a variety of traditional Dominican options. Guests commend the excellent service from the restaurant staff, often highlighting breakfast as a memorable part of their stay. Room service for breakfast, along with complimentary water bottles, adds to the overall guest experience. Similarly, the hotel’s dining options for dinner receive positive feedback for high-quality food at reasonable prices with several praising the pleasant service despite occasional service delays.
The rooms receive a mix of reviews but are generally appreciated for their cleanliness and comfort. Guests acknowledge the friendly and accommodating staff, who often go the extra mile to enhance the stay. However, some rooms are noted to be small, outdated and occasionally noisy with calls for modernization and renovation being common. Despite this, the staff's efforts to maintain cleanliness and provide attentive service are appreciated.
Cleanliness is consistently a standout feature at Platino Hotel & Casino with guests frequently praising the well-maintained environment and spotless rooms. The hotel staff’s friendliness and dedication to maintaining high standards of cleanliness add to the positive guest experience.
The staff at Platino Hotel & Casino is frequently lauded for their exceptional customer service. Names like Jeffrey, Mabel and Rosalba are often singled out for their exemplary service with the reception team receiving high marks for their professionalism and attentive nature, making guests feel special and valued.
While the hotel provides WiFi, guest experiences vary with some noting stable connectivity and others mentioning frequent disconnections and weak signals, especially in rooms. The lobby generally offers a more reliable connection. Parking is ample and conveniently located, though some guests feel the area can become crowded with shared spaces, suggesting an exclusive parking area for hotel guests would be an improvement.
The beds at the hotel are comfortable according to several guests, contributing to a good night’s sleep. However, there are mixed reviews with some finding the beds hard or too small and concerns about the condition of pillows and mattresses, hinting at a need for updates.
The on-site casino provides an enjoyable entertainment option, though its noise can affect the tranquility of nearby rooms. Current construction in the casino area may also impact the ambiance.
Overall, Platino Hotel & Casino stands out for its excellent location, friendly staff and clean environment, making it a preferred choice for many travelers despite a few areas that could benefit from improvement.
Casino Hotel
Situated in Santiago de los Caballeros, this hotel offers a casino for guests. It provides a convenient option for those looking to combine their accommodation with gaming activities.
Family Friendly Hotel
Catters to families by offering babysitting or child care services, available cribs, and kids' meals. It provides family rooms and a garden for relaxation.
Business Hotel
This hotel provides essential facilities for business travelers, including meeting rooms and event spaces. It is situated near the shopping district, offering convenience and accessibility for business-related activities.
Hotel with Parking
Featuring free self parking and valet parking on site, this hotel ensures parking ease. Wheelchair-accessible parking is also available.
3-Star Hotel
This hotel offers a restaurant and free Wi-Fi, located a short drive from Santiago de los Caballeros' main square. It features a casino, nightclub, and free breakfast. The staff is friendly, and parking is available.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Guest Reviews
Platino Hotel & Casino is frequently praised for its impressive location, making it an ideal choice for travelers looking to be centrally based in the city. Guests repeatedly highlight its proximity to an array of restaurants, bars and local attractions, which seem to be just a short stroll away. The convenience is further complemented by the quietness at night, creating a perfect balance for both day excursions and restful evenings.
Visitors also commend the hotel for its ease of access and its strategic positioning, facilitating business and leisure activities. The nearby amenities include popular food outlets, a gas station with a well-reviewed restaurant and various stores, all within a brief walking distance. This central yet tranquil setting appeals to those attending events at nearby landmarks like the Cibao Grand Theatre and those exploring the city's commercial and historic areas.
The overall guest experience at Platino Hotel & Casino is enhanced by its cleanliness, comfortable rooms and exceptional service provided by the staff. Reviewers note the attentiveness and kindness of the hotel team with special mentions of their honesty and helpful nature. The staff's efforts contribute significantly to a pleasant and memorable stay for guests.
Overall, the Platino Hotel & Casino stands out for its prime location, combining convenience with a serene environment, making it a preferred choice for both short stays and extended visits.
Guests at Platino Hotel & Casino generally had a positive experience with breakfast. Multiple reviews highlight the breakfast as very good, delicious and even amazing. Guests appreciated the variety and quality of the food with mentions of generous portions and traditional Dominican options. Many noted the excellent service and attention from the restaurant staff, making the breakfast experience enjoyable.
Some guests praised the breakfast as one of the best parts of their stay with several mentions of it being included in the room rate, which added to the overall value for money. The ability to order breakfast to the room, along with complimentary water bottles, was a pleasant surprise for some.
However, a few guests mentioned that the breakfast could be more varied and that there were instances when the dining room was too crowded. There were also mentions of basic or acceptable breakfasts and occasional issues with the morning meal’s presentation, such as being served in plastic boxes. Overall, the positive comments about breakfast far outweigh the less favorable ones, making it a standout feature at the Platino Hotel & Casino.
Platino Hotel & Casino's dining experience has received praise for its high-quality food and pleasant service. Guests frequently highlight the restaurant's delicious meals, stating the food is very good and reasonably priced. Tamera's excellent service at the restaurant stands out, contributing to a positive dining atmosphere. Breakfast at the restaurant is often mentioned as a notable experience, adding value to the stay. While the restaurant service is generally appreciated, some guests note that service times could improve. On rare occasions, there have been mix-ups, like a forgotten dessert and some found the food a bit overpriced for what was offered. Despite minor issues, the overall feedback on the dining experience at Platino Hotel & Casino remains positive, supported by kind and attentive staff.
The rooms at Platino Hotel & Casino present a mixed experience for guests with many highlighting the clean and comfortable conditions as a positive aspect. This cleanliness is complemented by attentive and prompt service and occasionally spacious rooms that meet expectations. However, numerous reviewers also pointed out several areas in need of improvement. The most frequent complaints revolve around the small size of the rooms, outdated decor and occasional lack of natural light, especially in windowless rooms. Some rooms also suffer from noise issues, either from the casino, nearby clubs or air conditioning units, which has affected guests' sleep quality.
While some found the rooms to be convenient for short stays, the sentiment was not universal with others feeling the quality did not justify the price. Small bathrooms and issues such as poor water pressure, noisy fridges and old furniture contribute to this overall perception. Despite these drawbacks, the hotel staff has remained friendly and accommodating, often offering upgrades at no extra charge. Overall, while the comfort and cleanliness stand out, there is a broad consensus that the rooms could benefit significantly from modernization and renovation.
At Platino Hotel & Casino, the beds receive a mixed reception from guests. Many guests appreciate the comfort with several noting that the beds are comfortable or very comfortable, contributing to a good night's sleep. Cleanliness also gets positive feedback with bedsheets appearing properly cleaned and the rooms maintained well. However, not all experiences are favorable. Some guests find the beds uncomfortable, hard or too small for two people and express concerns about the condition of pillows and mattresses. There are mentions of old or outdated bed furniture, indicating a potential need for replacements. While comfort is highlighted by many, inconsistency in bed quality might be a consideration for potential visitors.
Platino Hotel & Casino consistently receives praise for its cleanliness. Many guests highlight the hotel's overall clean environment and well-maintained facilities. The rooms, in particular, are often described as clean and spacious, contributing to a comfortable stay. The staff is frequently noted for being friendly and maintaining a high standard of cleanliness throughout the hotel.
Despite the overwhelmingly positive feedback, some reviews mention minor issues such as damp smells, dusty spots and occasional oversights in room cleaning. However, these instances seem to be exceptions rather than the norm. Guests also appreciate the good value for the money and the hotel's location adds to its appeal.
In summary, Platino Hotel & Casino is distinguished by its clean, safe and well-maintained premises, making it a reliable choice for travelers seeking a comfortable and hygienic stay.
Platino Hotel & Casino is renowned for its exceptional customer service and professional staff who consistently receive praise for their attentiveness and friendliness. Guests highlight the warm and helpful nature of the employees, making their stay pleasant and memorable. Jeffrey, Mabel and Rosalba are frequently mentioned for their outstanding service, going above and beyond to ensure guests' needs are met. The reception team is particularly noted for their excellent attention and professionalism, contributing to the hotel's reputation for quality service.
Visitors appreciate the hotel’s well-located business environment, clean facilities and well-appointed rooms. The staff’s courteous and kind demeanor does not go unnoticed with personal touches that make guests feel special and valued. Overall, the exceptional service from a team that genuinely cares about their guests’ experience sets Platino Hotel & Casino apart as a preferred choice for travelers.
The Platino Hotel & Casino provides a vibrant atmosphere suitable for both business and leisure travelers. Guests appreciate the hotel's great location and fun casino amenities. WiFi experiences, however, are mixed. While some guests had a stable internet connection, others faced challenges with frequent disconnections and weak signal strength, particularly in their rooms. The WiFi in the lobby generally works well, offering a reliable spot for connectivity. New visitors should remember to get the WiFi password upon arrival to avoid initial setup issues. Overall, improving the WiFi quality could significantly enhance the guest experience at this otherwise appealing hotel.
The parking situation at Platino Hotel & Casino generally receives positive remarks for its ample availability and convenient location. Guests appreciate the good customer service and clean facilities, which extend to the parking area. The security of the parking location is noted positively, ensuring guests feel safe. However, some reviews indicate that the parking lot can be uncomfortable and crowded with shared spaces leading to significant vehicle and pedestrian traffic. There are suggestions for an exclusive parking area dedicated solely to hotel guests to improve the overall experience. Despite these concerns, the ample parking facilities remain a highlighted feature.
The casino at Platino Hotel & Casino is a notable feature, providing guests with an added convenience and entertainment option right next door. It has been described positively as nice and good with some guests appreciating its proximity to the hotel and attached restaurant. However, it is important to note that the music and noise from the casino can be quite resounding, potentially affecting the overall peace and quiet of the hotel, especially for rooms near the casino or with the casino air conditioning unit outside. Currently, the casino also seems to be undergoing some construction, which could impact the ambiance and experience.
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Location
Visitors also commend the hotel for its ease of access and its strategic positioning, facilitating business and leisure activities. The nearby amenities include popular food outlets, a gas station with a well-reviewed restaurant and various stores, all within a brief walking distance. This central yet tranquil setting appeals to those attending events at nearby landmarks like the Cibao Grand Theatre and those exploring the city's commercial and historic areas.
The overall guest experience at Platino Hotel & Casino is enhanced by its cleanliness, comfortable rooms and exceptional service provided by the staff. Reviewers note the attentiveness and kindness of the hotel team with special mentions of their honesty and helpful nature. The staff's efforts contribute significantly to a pleasant and memorable stay for guests.
Overall, the Platino Hotel & Casino stands out for its prime location, combining convenience with a serene environment, making it a preferred choice for both short stays and extended visits.
Breakfast
Some guests praised the breakfast as one of the best parts of their stay with several mentions of it being included in the room rate, which added to the overall value for money. The ability to order breakfast to the room, along with complimentary water bottles, was a pleasant surprise for some.
However, a few guests mentioned that the breakfast could be more varied and that there were instances when the dining room was too crowded. There were also mentions of basic or acceptable breakfasts and occasional issues with the morning meal’s presentation, such as being served in plastic boxes. Overall, the positive comments about breakfast far outweigh the less favorable ones, making it a standout feature at the Platino Hotel & Casino.
Dinner
Rooms
While some found the rooms to be convenient for short stays, the sentiment was not universal with others feeling the quality did not justify the price. Small bathrooms and issues such as poor water pressure, noisy fridges and old furniture contribute to this overall perception. Despite these drawbacks, the hotel staff has remained friendly and accommodating, often offering upgrades at no extra charge. Overall, while the comfort and cleanliness stand out, there is a broad consensus that the rooms could benefit significantly from modernization and renovation.
Beds
Cleanliness
Despite the overwhelmingly positive feedback, some reviews mention minor issues such as damp smells, dusty spots and occasional oversights in room cleaning. However, these instances seem to be exceptions rather than the norm. Guests also appreciate the good value for the money and the hotel's location adds to its appeal.
In summary, Platino Hotel & Casino is distinguished by its clean, safe and well-maintained premises, making it a reliable choice for travelers seeking a comfortable and hygienic stay.
Staff
Visitors appreciate the hotel’s well-located business environment, clean facilities and well-appointed rooms. The staff’s courteous and kind demeanor does not go unnoticed with personal touches that make guests feel special and valued. Overall, the exceptional service from a team that genuinely cares about their guests’ experience sets Platino Hotel & Casino apart as a preferred choice for travelers.
Wi-Fi
Parking
Casino
No, Platino Hotel & Casino doesn't have any pool.
No, a spa isn't available at Platino Hotel & Casino.
No, Platino Hotel & Casino doesn't allow dogs.
Yes, parking facilities are available at Platino Hotel & Casino.
No, Platino Hotel & Casino doesn't have a gym.
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