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Hotel Colonial de Santillana

Santillana del Mar , Av. Le Dorat 15 (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Colonial de Santillana in Santillana del Mar consistently garners positive feedback from guests, elevating its status as an exceptional three-star hotel. Key highlights include its stellar location, situated conveniently on the outskirts of the picturesque old town, allowing easy access to tourist attractions while maintaining a serene and peaceful environment. This ideal positioning is further enhanced by the provision of free private parking, a welcome amenity in such a popular area.

The hotel's breakfast service is frequently praised for its quality, variety and value for money. Guests commend the extensive breakfast buffet featuring fresh fruits, pastries and homemade items, despite occasional critiques on bread variety and coffee. Dinner experiences are equally celebrated with the on-site restaurant offering high-quality, homemade dishes in a cozy setting. Even with the restaurant's closure on Wednesdays, the staff's flexibility ensures that alternative dining solutions are provided.

Rooms at Hotel Colonial de Santillana are described as spacious, clean and tastefully decorated with modern, well-equipped bathrooms and comfortable furnishings. Although minor issues such as small TVs and occasional heating problems are mentioned, the overall sentiment remains one of comfort and charm. The hotel's cleanliness is universally praised, contributing to a comfortable and inviting atmosphere.

The standout feature of the hotel is undoubtedly its staff, who are noted for their friendliness, professionalism and willingness to go the extra mile to assist guests. This warm, personalized service helps create a welcoming and homely environment that enhances the overall guest experience.

Families find the hotel particularly accommodating with its suitable room layouts, cozy atmosphere and attentive, helpful staff. The homemade food and relaxed environment further add to the family-friendly appeal, making it an ideal spot for family vacations.

The beds receive mixed feedback, mainly positive with highlights on the comfort and size of the beds, though some guests note that older mattresses may need replacing for improved comfort.

The free Wi-Fi service is adequate for most guests' needs, although there are occasional comments about weak signals in certain areas. Nonetheless, the hotel's overall amenities, including secure parking, are consistently appreciated, contributing to a seamless and enjoyable stay.

In summary, Hotel Colonial de Santillana stands as a commendable three-star hotel that excels in location, cleanliness, staff service and overall ambiance, providing great value for money and making it a prime choice for visitors to Santillana del Mar.
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Hotel with Parking

The hotel provides parking. This feature ensures that guests can conveniently access the hotel and explore the surrounding attractions.

Small Hotel

This hotel features cozy, classic architecture in a beautiful setting. It is very clean, has friendly staff, and is close to Altamira.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Business Hotel

3-Star Hotel

Room Types

Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. The twin/double room provides soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views.

Single Room Featuring free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room features soundproof walls, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit has 1 bed.

Triple Room Featuring free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The triple room features soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views.

Family Room Offering free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room offers soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit offers 3 beds.

About Hotel Colonial de Santillana

License: 10735

Guest Reviews

8.9

Excellent

Location

Hotel Colonial de Santillana boasts a stellar location, perfect for exploring the charming old town of Santillana del Mar. Nestled on the outskirts of the picturesque medieval town, the hotel provides easy and convenient access to the historic center while maintaining a peaceful atmosphere away from the hustle and bustle. Guests appreciate the short walking distance to the tourist attractions and the central village, making it an ideal base for sightseeing.

The hotel offers the additional benefit of free private parking, a significant perk given the town’s popularity and limited parking options. This feature makes it especially convenient for travelers arriving by car, allowing them to explore the area effortlessly. Despite its central location, the hotel is noted for its tranquility, ensuring a quiet and restful stay.

Not only is the hotel well-located, but it is also praised for its welcoming environment and accommodating staff. The property’s cleanliness, comfortable rooms and attention to detail further enhance the guest experience. Its proximity to local restaurants and shops, combined with its serene setting, positions Hotel Colonial de Santillana as a prime choice for visitors keen to enjoy the best of Santillana del Mar within a comfortable and accessible setting.

Breakfast

Hotel Colonial de Santillana is well-praised for its breakfast offerings, receiving consistent compliments on the quality, variety and overall experience. Guests frequently acknowledge the breakfast as being very good or excellent with many highlighting its completeness and value for money. The breakfast buffet, in particular, stands out for its generous variety, featuring a wide selection of items including fresh fruit, scrambled eggs and quality pastries. The coffee, although sometimes mentioned as less favorable, does not overshadow the generally positive remarks.

Many guests appreciate the homemade food, noting the substantial and delicious options available. The atmosphere during breakfast is often described as pleasant, intimate and well-attended by the attentive and efficient staff. The inclusion of breakfast in the room rate is generally seen as worth it with several guests mentioning the reasonable pricing for the extensive options provided.

However, a few reviews mention limited bread variety and occasional need for better replenishment during busier times. Despite these minor critiques, the overall sentiment is that the breakfast contributes significantly to a pleasant stay at the hotel, setting a good start to the day with high-quality, plentiful and satisfying options.

Dinner

The dining experience at Hotel Colonial de Santillana has garnered much praise from its guests. The on-site restaurant offers evening meals that many guests found to be excellent and well-priced. The cuisine is described as homemade and of very good quality with dishes that are both delicious and varied. Special mentions were given to the exceptional and outstanding food with some guests noting it was the best meal of their trip.

The hotel ensures a charming and comfortable environment for its guests, including a delightful setting for both breakfast and dinner. Although the restaurant is closed on Wednesdays, the staff's kindness and flexibility often lead to alternate dining solutions, such as preparing scrambled eggs or other dishes upon request.

The breakfast pastries and the well-serviced dining menu have also been highlighted for their quality. Drinks, including a highly recommended gin and tonic, add to the pleasant dining atmosphere. Guests consistently noted the excellent and impeccable kitchen service with the gastronomic offerings rated as both high-quality and reasonably priced.

Whether dining in the cozy restaurant next to the hotel or enjoying a meal on the hotel's patio, guests found the experience delightful. The combination of great cuisine, friendly staff and a charming atmosphere makes dinner at Hotel Colonial de Santillana a highly recommended experience.

Rooms

Hotel Colonial de Santillana has garnered positive remarks for its rooms, praised for being spacious, clean and comfortable. Guests consistently appreciate the large room sizes and the modern, well-equipped bathrooms. The rooms feature tasteful, antique decorations and comfortable furnishings, creating a cozy, charming atmosphere. The cleanliness of the rooms is frequently highlighted with many guests noting impeccable and meticulous maintenance. While the hotel offers a friendly, family-run feel with comfortable beds and functional designs, some reviews mention minor inconveniences such as small TVs, occasional lack of heating and limited soundproofing. Despite these small drawbacks, the overall impression of Hotel Colonial de Santillana is one of comfort and charm, making it an excellent choice for visitors to this beautiful medieval village.

Beds

Hotel Colonial de Santillana offers a varied experience when it comes to their beds with a significant tilt towards comfort. Most guests highlighted the beds as large and extremely comfortable, noting qualities such as comfy, super comfy and very comfortable beds. These positive remarks often extended to the bedding, which was described as good and clean with some mentioning excellent bedding and comfortable bedding.

The size of the beds also impressed many travelers with frequent mentions of large, king size, queen size and extra-large beds. Amidst these praises, some guests appreciated the firmness of the mattresses, although there were mentions of hard mattresses being less comfortable for some.

While the majority found the beds to be comfortable and conducive to a good night's rest, a few reviews pointed out that some mattresses were old or hard, affecting their sleep quality. These reviewers felt that the mattresses could benefit from an update or a change to improve the overall comfort.

Overall, the spacious accommodations with large and comfy beds were a highlight for many staying at Hotel Colonial de Santillana, though there's room for improvement in some of the older bedding to ensure consistently restful nights for all guests.

Cleanliness

Hotel Colonial de Santillana consistently receives high praise for its cleanliness. Guests frequently describe the hotel as very clean, spotless and meticulously maintained. The rooms and bathrooms are highlighted as particularly clean and tidy, contributing to a comfortable stay. Facilities throughout the hotel are also noted to be spotless, enhancing the overall experience of the guests. Reviewers appreciate the well-kept, clean and spacious rooms, often mentioning the comfortable and cozy atmosphere. The attention to cleanliness extends to all areas with the meticulously maintained gardens and well-kept textiles receiving commendations. The staff also receive accolades for their excellent service and friendly demeanor, adding to the hotel's welcoming and pristine environment.

Staff

Hotel Colonial de Santillana stands out chiefly for its remarkable staff, consistently praised for their friendliness, attentiveness and professionalism. Guests frequently describe the team as friendly, super friendly and always willing to help, highlighting a welcoming atmosphere that makes visitors feel right at home. The staff's kindness and excellent service are noted with particular emphasis on their courteous and polite demeanor.

Additionally, the hotel's team is recognized for their helpfulness, often going the extra mile to assist with luggage, provide information and offer advice on local activities. The quality of personalized attention received from the reception staff and the owners is a reminiscent theme in the reviews with specific acknowledgments of their outstanding treatment and hospitality.

The training and efficiency of the staff are apparent, as many guests mention the staff’s capability, competence and swift assistance with any needs. The interactions with the team are marked by warmth and familial treatment, making the hotel feel cozy and inviting.

Overall, the staff at Hotel Colonial de Santillana deliver an impeccable guest experience, marked by their friendliness, attentiveness and genuine desire to ensure a pleasant stay for all visitors.

Wi-Fi

Hotel Colonial de Santillana receives mixed reviews regarding its Wi-Fi service with an emphasis on the positive aspects. Many guests found the Wi-Fi connection to be stable and good, which is important for travelers needing reliable internet access. The helpful and attentive staff at the reception contributed positively to the overall experience, addressing connectivity issues promptly when raised. Although some reviews mention weak Wi-Fi signals, particularly in the rooms and occasional drops in connection, these comments were balanced by guests who appreciated the overall satisfactory performance of the internet. While there is room for improvement, particularly in the stability and reach of the Wi-Fi, many guests found the service adequate for their needs.

Parking

Hotel Colonial de Santillana offers a myriad of positive attributes, particularly when it comes to its parking amenities. Guests frequently highlight the convenience of the free, on-site private parking, a rarity in the area. The parking facility is described as ample, secure and well-monitored, ensuring vehicles are safe and accessible. With parking included in the hotel stay, visitors appreciate the cost-saving benefit and the ease of finding a spot directly adjacent to the hotel. The availability of secure, off-road parking is especially favored by those driving motorcycles. Overall, the hotel's parking options significantly enhance the guest experience, making stays both comfortable and convenient.

Family

Hotel Colonial de Santillana appears to be a perfect haven for families looking for a warm, welcoming environment on their travels. The hotel is described as a charming, family-run establishment with a cozy and inviting ambiance. The familiar treatment from the staff consistently receives high praise, being helpful, approachable and always ready to assist guests in organizing visits and learning about the local history of Cantabria.

The accommodation layout is well-suited for families, providing correct and comfortable family rooms. The homemade food at the restaurant adds to the homely feel, ensuring that guests feel like they are well-cared for during their stay. The atmosphere is consistently noted as being very clean, quiet and conducive to a relaxing family vacation.

Reviewers highlight the exceptional treatment and attentive personal service from the family overseeing the hotel, making guests feel right at home. This family-friendly environment is popularly seen as the perfect spot for family vacations, delivering an ideal mix of comfort, hospitality and a good price-quality ratio. Overall, Hotel Colonial de Santillana clearly sets a high standard for family-focused hospitality.

3 Star

Hotel Colonial de Santillana emerges as a commendable three-star hotel that effectively meets and often exceeds guest expectations. Guests consistently highlight its spotless cleanliness, affirming that the hotel is maintained to a high standard. The value for money is frequently noted with several guests mentioning that the pricing is good and corresponds well to the quality of service and amenities provided.

Comfort is another strong point with visitors appreciating the hotel's provision of cozy accommodations, efficient parking facilities and an aesthetically pleasing decor that fits the three-star category. The location is highly praised, being just a few meters from the old town, adding an extra layer of convenience for those looking to explore the area.

Staff treatment is also positively reviewed, contributing to the overall satisfaction during their stay. While one review suggests that the hotel doesn't correspond to a three-star rating, the majority seem to agree that it stands solidly within its classification, offering excellent value for a three-star establishment.

No, Hotel Colonial de Santillana doesn't have any pool.

No, a spa isn't available at Hotel Colonial de Santillana.

No, Hotel Colonial de Santillana doesn't allow dogs.

Yes, parking facilities are available at Hotel Colonial de Santillana.

No, Hotel Colonial de Santillana doesn't have a gym.

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