Go Inn Santo André

Santo Andre -23.66369100, -46.50753000 , Rua Giovanni Battista Pirelli, 279 (Show on Map)
8.4
Very Good


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Summary of reviewsGo Inn Santo André is highly praised for several standout features that contribute to an overall positive guest experience. The location is notably excellent, situated right next to the Atrium Shopping Mall, providing guests with easy access to shopping, dining and practical needs like a nearby Carrefour supermarket. This strategic positioning enhances convenience and imparts a sense of security, making it a favored choice for both leisure and work-related stays.

The hotel's breakfast receives favorable reviews for its quality and variety with guests enjoying the delicious options and plentiful servings. Although there are suggestions for more diversity in the menu, the breakfast is generally well-regarded with exceptional ratings for its coffee and a variety of foods like scrambled eggs and cakes.

Rooms at Go Inn Santo André are appreciated for their cleanliness, comfort and functionality. Guests compliment the spacious rooms, comfortable beds and efficient air conditioning. However, some reviews mention sound insulation issues and occasional maintenance needs. Despite these minor drawbacks, the modern, clean room designs and overall comfort contribute to a pleasant stay.

Cleanliness is a significant highlight with consistent praise for the immaculate condition of both the rooms and the hotel facilities. High hygiene standards are maintained, making the environment comfortable and welcoming for guests.

The staff service at Go Inn Santo André is another key positive feature. Guests frequently note the politeness and helpfulness of the staff, particularly the reception team, enhancing the overall experience with efficient, friendly and professional service.

While the Wi-Fi at the hotel receives mixed reviews with some mentioning slow speeds, it is generally considered adequate for basic needs and streaming services. Parking, though secure and convenient, comes at an additional cost, which some guests feel should be included in the room rate.

The hotel caters well to families, offering family rooms and pet-friendly policies, though some guests find the family rooms smaller than expected. The friendly staff and convenient location near shopping areas add to its appeal as a family-friendly destination. Beds at the hotel are described as spacious and comfortable, contributing to a good night's sleep despite a few isolated comments on wear and tear.

In summary, Go Inn Santo André excels in location, cleanliness, breakfast quality and staff service, making it a compelling choice for visitors. Guests can look forward to a convenient, comfortable and friendly stay with only minor areas for potential improvement.
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Family Friendly Hotel
As part of the Go Inn chain, this hotel offers practical and comfortable accommodations suitable for families. Its location in Santo Andre provides easy access to local attractions.

Dog Friendly Hotel
This hotel is frequently listed as a great choice for those traveling with pets. It provides good breakfasts and nice views, ensuring a pleasant experience for all guests, including their furry companions.

Hotel with Parking
This hotel is a popular option in Santo André. Its inclusion in multiple recommendation lists suggests it meets a good standard of parking and overall service.

3-Star Hotel
Go Inn Santo André is a well-regarded hotel known for its good service. It provides essential amenities for a comfortable stay. It also offers on-site dining and is pet-friendly.

Accessible Hotel

Room Types
Standard Twin Room This twin room has air conditioning and a TV with cable channels.

Standard Double Room This double room features air conditioning and a TV with cable channels.

Family Room This family room has air conditioning, minibar and a 32-inch LED TV with Netflix. It also features wardrobe, desk, electronic safe and a private bathroom. WiFi is free and this unit is adapted for people with reduced mobility.

Double Room - Disability Access The double room has a private bathroom fitted with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.

Guest Reviews
8.4
Very Good
Location
Go Inn Santo André is praised overwhelmingly for its excellent location, making it one of the standout features noted by guests. Situated right beside the Atrium Shopping Mall, the hotel provides convenient access to a variety of shopping and dining options, enhancing the overall stay experience. This proximity to the mall also imparts a sense of security and ease for the guests with the added convenience of being able to visit the mall effortlessly.

The hotel's location is not only advantageous for leisurely activities but also for practical needs with a large Carrefour supermarket located nearby. Guests attending events or working in the area find the location particularly beneficial, citing its closeness to important points such as clubs and workplaces. Despite not being in the central part of the city, the strategic placing next to a major shopping center and one of the main avenues in Santo André offers easy and safe access to various parts of the city.

The surrounding area is described as clean and organized with an emphasis on the hotel's modern structure and impeccable cleanliness. Guests appreciate the friendly and helpful staff, contributing to a comfortable stay. The combination of great location, access to commercial centers and excellent service makes Go Inn Santo André a favored choice for visitors to the area.

Breakfast
The breakfast at Go Inn Santo André receives mostly positive feedback, often praised for its quality and variety. Many guests highlight the excellent, delicious and abundant breakfast options available with mentions of exceptional coffee. The breakfast is described as having a good variety, though not excessive and plentiful servings. Guests noted enjoying the scrambled eggs, bread and various cakes.

Despite the numerous commendations, there are critiques as well. Several guests found the breakfast lacking in variety, especially in terms of fruits and low-fat yogurts. Some reviews mentioned that the breakfast buffet, though good, could be improved with more options and a bit more diversity in the menu. Others felt that the cost for breakfast was high and not always justified by the offering.

Overall, the breakfast at Go Inn Santo André is well-regarded with several excellent and wonderful ratings, though it could benefit from some variety enhancements to cater to all guest preferences.

Rooms
Go Inn Santo André offers a variety of accommodations that cater to different guest needs. The rooms are generally praised for their cleanliness, comfort and functionality. Many guests found the spaces cozy, well-organized and equipped with necessary amenities. The hotel also receives compliments for its spacious rooms, comfortable beds and efficient air conditioning, which ensure a good night's sleep. Though described as simple, the rooms effectively provide for basic traveler needs.

However, there are some areas that could use improvement. Several reviews mention issues with sound insulation with noise coming from both inside and outside the hotel. Some rooms have reported maintenance needs, such as ceiling infiltration and stained walls. There's also feedback about missing essentials like cups or glasses in the room, lack of heating and occasional moldy ceilings in the bathrooms. Additionally, the size of the rooms can be on the smaller side, which might not be suitable for guests looking for more spacious accommodations.

In terms of amenities, the hotel scores well with its modern and clean room designs, quiet environments and wonderful bed quality. Yet, some guests feel that the photos online don't completely match the reality, causing some disappointment upon arrival.

Overall, Go Inn Santo André provides a comfortable and clean environment for travelers, though there are areas where the guest experience could be enhanced further.

Beds
The beds at Go Inn Santo André have generally received positive feedback from guests. Many reviews highlight the spaciousness and comfort of the beds with descriptions such as big, comfortable and soft. Guests have appreciated the excellent quality and maintenance of the beds, citing them as cozy, well-maintained and very comfortable. A few guests noted that certain beds divide into two single beds, which may cater to different preferences. However, there were some isolated comments about small, worn-out or creaky beds. Despite these minor points, the overall sentiment suggests that Go Inn Santo André offers a good sleeping experience with its comfortable and well-maintained beds.

Cleanliness
Go Inn Santo André receives consistent praise for its impeccable cleanliness with many guests highlighting that the hotel and its rooms are exceptionally clean organized and well-maintained. Common remarks include the cleanliness of both rooms and bathrooms with attentive room service providing hygiene products and ensuring a neat presentation. Many visitors find the standards of cleanliness to be excellent, surpassing their expectations.

Guests often describe the hotel as very clean, highlighting superb hygiene standards and noting that the cleanliness of the facilities makes it a comfortable place to stay. The bedding, room environment and overall organization are frequently commended with some describing the hotel as extremely clean.

However, not all experiences are flawless. A few guests reported issues such as dirty windows, mold, old garbage in the bathrooms and instances where detailed attention to cleaning was lacking. These isolated complaints contrast with the majority of guests who found the hotel’s cleanliness to be top-notch, using words like impeccable, super clean and very clean to express their satisfaction.

Staff
Guests of Go Inn Santo André consistently praise the hotel for its high level of staff service and attention. Politeness and a friendly demeanor seem to be a hallmark, as many reviews mention the courteous and helpful nature of the staff. The reception team, in particular, is highlighted for its efficiency, promptness and warm welcome.

Reviewers note that employees across different hotel services, including cleaning and room service, are attentive and professional. The staff's responsiveness and willingness to assist with any needs contribute to a positive experience. Specific mentions of individual staff members, such as a particular receptionist, underline the personalized and attentive service that guests appreciate.

Additionally, many guests commend the staff for their respectful and kind interactions, making the overall service feel thoughtful and considerate. While there are occasional mentions of areas needing improvement, the general consensus leans heavily towards excellent service and friendly, professional staff who enhance the stay at Go Inn Santo André.

Wi-Fi
The Wi-Fi experience at Go Inn Santo André has received mixed feedback from guests. The overall impression leans towards positivity with several reviews highlighting that the Wi-Fi is good and reliable. Guests have also noted that TV streaming works well, indicating a decent internet speed for entertainment purposes. However, there are mentions of the Wi-Fi being somewhat slow and not working well at times, reflecting occasional inconsistencies. While there are a few remarks about very slow internet, the general consensus suggests that the Wi-Fi service at the hotel meets basic needs but could benefit from improvements to ensure more consistent performance.

Parking
The Go Inn Santo André offers convenient parking that is secure and easy to access, integrated with a nearby shopping mall. However, guests should be aware that the parking is not included in the room rate and incurs an additional cost, which some reviewers found to be high or not clearly disclosed. The safety of the parking area is a positive, bolstered by security measures such as magnetic cards for elevator access. Despite the convenience and security, the charge for parking drew mixed reactions with some feeling it should be included in the stay or that the cost was exorbitant. The garage is shared with mall users and while this offers plenty of space, it does come with a separate fee that ranges around 20 reais per day. Overall, the parking at Go Inn Santo André is well-regarded for its security and convenience but comes at an extra cost that guests should plan for.

Family
Go Inn Santo André provides a decent experience for families, particularly those traveling with children. The hotel offers family rooms which consist of two separate areas and private bathrooms. However, it's important to note that some guests have found the family rooms to be smaller than expected and note that the space could use some adaptations for comfort. Despite these size concerns, the hotel’s location, particularly its proximity to shopping areas, makes it a convenient choice for family stays.

A standout feature is the friendly and accommodating service from staff members like Gabriel Lima and Wantuyr Alencar, which has been praised for enhancing the overall guest experience. For those with a sweet tooth, the dining room provides delightful treats, contributing to a pleasant stay.

While there have been some issues such as the lack of an extra bed for paid child stays and claims that the family room advertisements can be misleading, the hotel is generally appreciated for being a wonderful and fun place for families. The hotel’s pet-friendly policy is also a plus for those traveling with their four-legged family members.

Overall, Go Inn Santo André seems to be a good location for family visits, although potential guests might want to clarify room arrangements and bed provisions when booking.

Accessible
Go Inn Santo André boasts excellent accessibility, making it a convenient destination for guests with disabilities. The hotel is strategically located next to the Atrium shopping mall, providing easy access and a secure environment. Families with children and pets will find the accommodations comfortable and welcoming, as the hotel is dog-friendly and accessible to all. Guests have noted the convenient layout, ensuring easy access from all rooms and have praised the very friendly service and overall good accessibility, ensuring a pleasant stay for everyone.


No, Go Inn Santo André doesn't have any pool.

No, a spa isn't available at Go Inn Santo André.

Yes, Go Inn Santo André welcomes dogs.

Yes, parking facilities are available at Go Inn Santo André.

No, Go Inn Santo André doesn't have a gym.

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