Hotel Santander SD
Santo Domingo
18.45631800,
-69.91603900
,
Av. Independencia 1107, Casi Esquina Alma Mater, Al Lado De La Discoteca Platinium
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Summary of reviewsHotel Santander SD receives high marks for its unbeatable central location. Guests appreciate the hotel's proximity to essential areas such as the boardwalk, metro stations, bus stops and university area. This makes it convenient for both work and leisure while contributing to a sense of security and easy access to affordable dining options. The area is aptly described as calm and quiet, ideal for a restful stay with excellent city and sea views enhancing its appeal.
The hotel offers an affordable and delicious Italian restaurant that provides good value for money with tasty meals like hamburgers and club sandwiches. Positive remarks often highlight better-than-expected breakfast experiences compared to many five-star hotels, although there are some operational challenges, such as inconsistent service times.
Guests have a varied experience with the rooms; many find them clean, comfortable and well-sized with effective air conditioning and functional bathrooms. The exterior of the hotel is praised for its appearance and the presence of a late-night reception adds convenience. However, issues such as outdated facilities, maintenance problems and occasional lapses in cleanliness are noted, marring the overall experience for some.
Cleanliness receives mixed feedback with numerous guests praising the cleaning services and maintenance of rooms. However, several guests raised concerns about hygiene, moldy bathrooms and noisy cleaning staff disrupting rest. Despite efforts made to maintain cleanliness, significant improvements are still required in several aspects.
The staff generally receive positive feedback, especially for their friendliness and professionalism with particular mentions of specific employees providing excellent customer service. Nonetheless, some reviews mention rude and unhelpful behavior from certain staff members, indicating a need for more consistent service quality.
Wi-Fi service at the hotel is inconsistent; while some guests have stable connections, others experience weak signals, intermittent connectivity or a complete absence of service, particularly in guest rooms. Efforts to improve this would significantly enhance the guest experience.
Families have a mixed experience, appreciating the hotel's family-friendly atmosphere and strategic location. However, cleanliness issues, noise disturbances and security concerns are detractors. In addition, the beds receive varied reviews with many guests finding them comfortable, though some cite issues with bed quality and hygiene.
For business travelers, the hotel's central location is a significant advantage, providing easy access to dining options and transportation. While rooms are spacious and staff are helpful, improvements in room modernity and Wi-Fi reliability could benefit professionals. Ultimately, Hotel Santander SD is recommended for short business stays due to its functionality and privacy.
Overall, Hotel Santander SD offers a blend of strengths, particularly its prime location and friendly staff, but needs to address consistent issues related to facilities, cleanliness and service inconsistencies to fulfill the expectations of all guests.
Categories
The hotel offers an affordable and delicious Italian restaurant that provides good value for money with tasty meals like hamburgers and club sandwiches. Positive remarks often highlight better-than-expected breakfast experiences compared to many five-star hotels, although there are some operational challenges, such as inconsistent service times.
Guests have a varied experience with the rooms; many find them clean, comfortable and well-sized with effective air conditioning and functional bathrooms. The exterior of the hotel is praised for its appearance and the presence of a late-night reception adds convenience. However, issues such as outdated facilities, maintenance problems and occasional lapses in cleanliness are noted, marring the overall experience for some.
Cleanliness receives mixed feedback with numerous guests praising the cleaning services and maintenance of rooms. However, several guests raised concerns about hygiene, moldy bathrooms and noisy cleaning staff disrupting rest. Despite efforts made to maintain cleanliness, significant improvements are still required in several aspects.
The staff generally receive positive feedback, especially for their friendliness and professionalism with particular mentions of specific employees providing excellent customer service. Nonetheless, some reviews mention rude and unhelpful behavior from certain staff members, indicating a need for more consistent service quality.
Wi-Fi service at the hotel is inconsistent; while some guests have stable connections, others experience weak signals, intermittent connectivity or a complete absence of service, particularly in guest rooms. Efforts to improve this would significantly enhance the guest experience.
Families have a mixed experience, appreciating the hotel's family-friendly atmosphere and strategic location. However, cleanliness issues, noise disturbances and security concerns are detractors. In addition, the beds receive varied reviews with many guests finding them comfortable, though some cite issues with bed quality and hygiene.
For business travelers, the hotel's central location is a significant advantage, providing easy access to dining options and transportation. While rooms are spacious and staff are helpful, improvements in room modernity and Wi-Fi reliability could benefit professionals. Ultimately, Hotel Santander SD is recommended for short business stays due to its functionality and privacy.
Overall, Hotel Santander SD offers a blend of strengths, particularly its prime location and friendly staff, but needs to address consistent issues related to facilities, cleanliness and service inconsistencies to fulfill the expectations of all guests.
Family Friendly Hotel
This hotel offers family rooms. It provides a reliable option for families looking for standard amenities and a convenient location.
Cheap Hotel
Situated near Avenida Independencia, this hotel offers affordable accommodation. It is close to the Universidad Autonoma de Santo Domingo.
Hotel for Honeymoon
Business Hotel
Guest Reviews
Hotel Santander SD is celebrated for its excellent, central location, as reflected in numerous reviews. Guests consistently highlight the hotel's proximity to essential areas such as the boardwalk (Malecón), metro stations and bus stops, making it incredibly convenient for both work and leisure. The location near the university area also garners praise, contributing to a sense of security and access to affordable dining options.
Many guests appreciate how the hotel's strategic position allows easy access to downtown, key thoroughfares like Ave Independencia and various points of interest in Santo Domingo. The convenience of having transportation options close by and being just a short walk from the bustling boardwalk adds to the allure.
The area is described as calm and quiet, ideal for a restful stay. Additionally, some reviews mention the excellent views of the city and sea, further enhancing the appeal of the location. Visitors find the hotel's setting perfect for both business and relaxation, noting the ease of getting around and the abundance of nearby amenities.
Overall, the standout feature of Hotel Santander SD is undeniably its prime, well-connected location that meets the diverse needs of travelers.
Hotel Santander SD’s breakfast offerings have garnered a range of feedback from guests, leaning mostly towards disappointment. On the brighter side, some guests found the breakfast to be delicious and satisfactory considering the price. Compliments often centered on the traditional Dominican dishes like mangu with salami and eggs and occasionally, the coffee received positive remarks. However, many guests criticized the breakfast for being minimal and lacking variety, typically consisting of just bread, eggs, juice and coffee, which often ran late. A few also mentioned delays with sporadic availability due to staff not showing up or service starting later than scheduled. Inconsistent service, poor presentation and limited menu options seemed frequent points of dissatisfaction, making the breakfast experience below expectations for many.
Hotel Santander SD offers guests a dining experience that features an affordable and delicious Italian restaurant. The meals, including dishes like hamburgers and club sandwiches, receive high marks for both taste and value. Although dinner isn't sold directly by the hotel, guests appreciate the good food and excellent customer service, often complimenting the better-than-expected breakfast compared to many 5-star hotels. The restaurant, while praised for its dishes, occasionally faces operational challenges with some guests noting it wasn't always open or lacked activity at times. Efforts to improve the service are ongoing. For those seeking variety, the downtown area provides numerous dining options.
Hotel Santander SD presents a mixed experience for guests, particularly regarding its rooms. On the positive side, some guests found the rooms to be clean and comfortable with effective air conditioning and fully functional bathrooms. Rooms were described as clean, tidy and neat with some notable mentions of super-clean conditions. A few guests appreciated the room size for its value and noted comfortable bedding. The exterior of the hotel is praised for looking nice and the presence of late-night reception offers a convenience that some travelers found helpful.
However, several reviews point to significant areas needing improvement. Many rooms are described as outdated and in poor condition with noticeable issues such as dampness, musty smells and a lack of proper ventilation. Maintenance seems to be a recurring problem with broken fixtures, leaks and rust noted in multiple bathrooms. Cleanliness is another critical concern, where instances of cockroaches and general uncleanliness, including dust and sticky floors, have been reported. Some guests also highlighted that the rooms did not match the photos shown online, leading to dissatisfaction upon arrival.
Additionally, several reviews mention that specific room reservations were not honored, leaving guests in smaller or different rooms than those booked. Problems with room amenities, such as malfunctioning TVs, poor water pressure and missing items like fridges or towels, were also noted.
In summary, while Hotel Santander SD offers some comfortable and clean rooms, the overall guest experience seems to be hampered by outdated facilities, maintenance issues and occasional lapses in cleanliness and service reliability.
Hotel Santander SD offers beds in a range of conditions, but numerous guests have highlighted the comfort of many beds and mattresses. Comments about "comfortable beds," "comfortable mattress," and "the bed was very comfortable" hint at a positive sleeping experience for some. The presence of air conditioning and hot water in the showers contributes to an overall enjoyable stay.
Nevertheless, it’s important to note that experiences with the beds have been mixed. Several reviews mention issues such as beds being old, uncomfortable or having a bad odor. Some guests encountered beds that felt hard with broken springs or worn-out pillows. Others mentioned beds being too small, insufficient or making noise when moved. There were also comments on the cleanliness and maintenance of the beds with issues such as small or dirty sheets.
In conclusion, while Hotel Santander SD does have a number of comfortable beds, potential guests might encounter variability in bed quality and should manage their expectations accordingly.
Hotel Santander SD has received mixed reviews regarding its cleanliness. On the positive side, many guests have mentioned that the hotel is very clean with excellent cleaning services and well-maintained rooms. Guests appreciated the cleanliness of the bathrooms and the good value for money. The towels and bed sheets were also often noted as clean, contributing to a generally clean environment in many parts of the hotel.
On the downside, numerous reports highlight issues with cleanliness and hygiene. Some guests discovered dirty rooms upon arrival with hair from previous occupants and a musty smell. The bathrooms were frequently cited as dirty with moldy curtains, stained fixtures and even feces found in toilets. Additionally, some visitors mentioned that the cleaning crew was loud early in the morning, disrupting their rest.
Other concerns included worn-out and outdated facilities, inadequate maintenance and a lack of essential amenities such as hot water and sufficient towels. There were also instances of rooms having a moldy smell, visible dust and deteriorating furniture. The overall impression from several reviews suggests that while efforts are made to maintain cleanliness, significant improvements are needed in several areas to meet guests’ expectations consistently.
Hotel Santander SD receives mixed reviews regarding its staff. Many guests often praise the friendliness, helpfulness and professionalism of the hotel staff, noting that they are attentive and provide excellent customer service. The management, receptionists and cleaning staff, including specific individuals like Henyel and Danilo, have been highlighted for their exceptional attention and courteous demeanor, contributing significantly to making guests' stays more comfortable.
However, some reviews reflect significant inconsistencies in service quality. Several guests reported encountering rude and unhelpful behavior, especially at the front desk and during the night shift. Negative experiences include receptionists showing a lack of professionalism, providing poor customer service and even offending guests. Some staff members were described as disinterested, unmotivated and unaccommodating, leading to complaints about inefficient service and poor communication.
In summary, while the hotel has many positive remarks about staff who are dedicated and friendly, there are notable instances of rude and unprofessional behavior that need addressing to ensure a consistently positive guest experience.
Hotel Santander SD offers Wi-Fi throughout the property and there are mixed reviews about its reliability. Some guests have reported that the Wi-Fi worked well in their rooms and was stable, while others have experienced weak signals, intermittent connectivity or an absence of service altogether. Despite the presence of numerous Wi-Fi networks, many visitors noted that these networks often lacked internet access or had poor signal strength, particularly in the guest rooms. The lobby and common areas seem to have a slightly better Wi-Fi performance. Efforts to improve the Wi-Fi service could significantly enhance the guest experience, addressing the concerns of those who encountered connectivity issues during their stay. Overall, Wi-Fi quality at Hotel Santander SD appears to be inconsistent with noticeable room for improvement.
Hotel Santander SD is a mixed bag when it comes to family and kid-friendly activities. Some guests praised the hotel for its family-oriented atmosphere and excellent location, which is conveniently near families' homes. This aspect makes it a notable choice for families looking to stay close to relatives.
However, despite its family-friendly intentions, the hotel has some significant shortcomings that detract from the overall experience. There have been consistent complaints about hygiene and cleanliness with several guests noting the presence of cockroaches and general lack of upkeep in the rooms. The issue of noise, particularly children crying until dawn, was also mentioned as a disturbance, suggesting that the environment might not be ideally managed for minor guests.
Security concerns were also raised with reports of thefts and robberies occurring on the premises, which can be alarming for families traveling with young children. Furthermore, certain basics like comfortable mattresses and sufficient bedding were noted as lacking, making longer stays less appealing.
In summary, while the strategic location and family-oriented approach of Hotel Santander SD are commendable, the overall experience falls short due to hygiene issues, noise, lack of proper amenities and security concerns. Families considering a stay might want to weigh these factors carefully.
Located in the university area, Hotel Santander SD provides a convenient stay for business travelers, offering easy access to numerous affordable dining options. Many guests have praised its central location, close proximity to governmental buildings and a bus stop right in front of the hotel, facilitating easy transportation around the city.
The rooms are described as spacious and fresh, though some guests pointed out that they could benefit from modern updates and better Wi-Fi. The attentive staff has been consistently commended for their helpfulness and good service ethics, although there were a few instances where the coordination in reservations could improve.
Despite minor concerns regarding noise and the lack of a proper working space within the hotel, it is generally recommended for short business stays, especially due to the privacy afforded by other residents. The rooftop and the overall layout of the property contribute to a functional environment for those in town for professional reasons.
Hotel Santander SD, situated in what seems to be an accessible location, appeared to fall short for guests in terms of amenities and services for honeymooners. Several visitors mentioned that the hotel is not suitable for romantic stays, particularly highlighting issues with room size and overall ambiance. Reviews pointed out that the aesthetics of the rooms are not up to par and noted concerns about cleanliness. Additionally, complaints were raised about a strange smell in the rooms and limited parking space. These factors combined suggest that the hotel may not be the ideal choice for couples looking to celebrate their honeymoon or any romantic milestone.
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Location
Many guests appreciate how the hotel's strategic position allows easy access to downtown, key thoroughfares like Ave Independencia and various points of interest in Santo Domingo. The convenience of having transportation options close by and being just a short walk from the bustling boardwalk adds to the allure.
The area is described as calm and quiet, ideal for a restful stay. Additionally, some reviews mention the excellent views of the city and sea, further enhancing the appeal of the location. Visitors find the hotel's setting perfect for both business and relaxation, noting the ease of getting around and the abundance of nearby amenities.
Overall, the standout feature of Hotel Santander SD is undeniably its prime, well-connected location that meets the diverse needs of travelers.
Breakfast
Dinner
Rooms
However, several reviews point to significant areas needing improvement. Many rooms are described as outdated and in poor condition with noticeable issues such as dampness, musty smells and a lack of proper ventilation. Maintenance seems to be a recurring problem with broken fixtures, leaks and rust noted in multiple bathrooms. Cleanliness is another critical concern, where instances of cockroaches and general uncleanliness, including dust and sticky floors, have been reported. Some guests also highlighted that the rooms did not match the photos shown online, leading to dissatisfaction upon arrival.
Additionally, several reviews mention that specific room reservations were not honored, leaving guests in smaller or different rooms than those booked. Problems with room amenities, such as malfunctioning TVs, poor water pressure and missing items like fridges or towels, were also noted.
In summary, while Hotel Santander SD offers some comfortable and clean rooms, the overall guest experience seems to be hampered by outdated facilities, maintenance issues and occasional lapses in cleanliness and service reliability.
Beds
Nevertheless, it’s important to note that experiences with the beds have been mixed. Several reviews mention issues such as beds being old, uncomfortable or having a bad odor. Some guests encountered beds that felt hard with broken springs or worn-out pillows. Others mentioned beds being too small, insufficient or making noise when moved. There were also comments on the cleanliness and maintenance of the beds with issues such as small or dirty sheets.
In conclusion, while Hotel Santander SD does have a number of comfortable beds, potential guests might encounter variability in bed quality and should manage their expectations accordingly.
Cleanliness
On the downside, numerous reports highlight issues with cleanliness and hygiene. Some guests discovered dirty rooms upon arrival with hair from previous occupants and a musty smell. The bathrooms were frequently cited as dirty with moldy curtains, stained fixtures and even feces found in toilets. Additionally, some visitors mentioned that the cleaning crew was loud early in the morning, disrupting their rest.
Other concerns included worn-out and outdated facilities, inadequate maintenance and a lack of essential amenities such as hot water and sufficient towels. There were also instances of rooms having a moldy smell, visible dust and deteriorating furniture. The overall impression from several reviews suggests that while efforts are made to maintain cleanliness, significant improvements are needed in several areas to meet guests’ expectations consistently.
Staff
However, some reviews reflect significant inconsistencies in service quality. Several guests reported encountering rude and unhelpful behavior, especially at the front desk and during the night shift. Negative experiences include receptionists showing a lack of professionalism, providing poor customer service and even offending guests. Some staff members were described as disinterested, unmotivated and unaccommodating, leading to complaints about inefficient service and poor communication.
In summary, while the hotel has many positive remarks about staff who are dedicated and friendly, there are notable instances of rude and unprofessional behavior that need addressing to ensure a consistently positive guest experience.
Wi-Fi
Family
However, despite its family-friendly intentions, the hotel has some significant shortcomings that detract from the overall experience. There have been consistent complaints about hygiene and cleanliness with several guests noting the presence of cockroaches and general lack of upkeep in the rooms. The issue of noise, particularly children crying until dawn, was also mentioned as a disturbance, suggesting that the environment might not be ideally managed for minor guests.
Security concerns were also raised with reports of thefts and robberies occurring on the premises, which can be alarming for families traveling with young children. Furthermore, certain basics like comfortable mattresses and sufficient bedding were noted as lacking, making longer stays less appealing.
In summary, while the strategic location and family-oriented approach of Hotel Santander SD are commendable, the overall experience falls short due to hygiene issues, noise, lack of proper amenities and security concerns. Families considering a stay might want to weigh these factors carefully.
Business
The rooms are described as spacious and fresh, though some guests pointed out that they could benefit from modern updates and better Wi-Fi. The attentive staff has been consistently commended for their helpfulness and good service ethics, although there were a few instances where the coordination in reservations could improve.
Despite minor concerns regarding noise and the lack of a proper working space within the hotel, it is generally recommended for short business stays, especially due to the privacy afforded by other residents. The rooftop and the overall layout of the property contribute to a functional environment for those in town for professional reasons.
Honeymoon
No, Hotel Santander SD doesn't have any pool.
No, a spa isn't available at Hotel Santander SD.
No, Hotel Santander SD doesn't allow dogs.
No, parking facilities aren't available at Hotel Santander SD.
No, Hotel Santander SD doesn't have a gym.
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