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Summary of reviewsMercure Sao Bernardo Do Campo is favorably recognized for its strategic location, providing guests with easy access to a nearby shopping mall, restaurants, and supermarkets in a safe and walkable neighborhood. The hotel's modern decor and cleanliness, combined with spacious, well-maintained rooms, are key highlights praised by visitors. Guests frequently commend the comfortable beds and high-quality amenities, including air conditioning, a refrigerator, and ironing facilities. Although the beds receive mixed reviews, many find them comfortable, while others suggest enhancements for size and blanket sufficiency.
The breakfast experience is generally well-regarded, with guests appreciating its variety and freshness, despite minor criticisms related to replenishment and selection. The pleasant ambiance during breakfast is further elevated by the courteous staff, who play a significant role in ensuring a positive start to the day.
Cleanliness is a standout feature of Mercure Sao Bernardo Do Campo, with rooms consistently described as very clean and modern. While minor suggestions for improvement exist, the hotel's reputation for cleanliness and comfort remains strong. The attentive and friendly staff are frequently highlighted, especially at reception, contributing to an overall warm and welcoming atmosphere.
In summary, Mercure Sao Bernardo Do Campo offers a delightful stay marked by its superb location, spacious rooms, satisfying breakfast, and a commendable level of cleanliness, supported by a professional, attentive team. Show more
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Categories
Dog Friendly Hotel
This hotel is dog-friendly and offers comfortable accommodations. Its 4-star rating suggests good amenities and service, making it suitable for guests traveling with pets.
Hotel with Parking
Mercure Sao Bernardo Do Campo provides valet parking services, adding a layer of convenience for guests arriving by car.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Deluxe Apartment with One King Bed
Studio Apartment with Queen Bed
Superior Apartment with One King Bed - Disability Access
Superior Apartment with King Bed
Guest Reviews
8.5
Very Good
Location
The Mercure Sao Bernardo Do Campo stands out as a superb choice for travelers due to its convenient location in the heart of Sao Bernardo. Guests consistently praise the central positioning of the hotel, highlighting its proximity to a shopping mall directly across the street, as well as easy access to restaurants and supermarkets. The neighborhood offers a safe and walkable atmosphere, making it an appealing option for both leisure and business visitors. The hotel combines modern decor with cleanliness, offering spacious, well-maintained rooms. The attentive staff and satisfying breakfast further enhance the experience, ensuring a comfortable stay in a vibrant area.
Breakfast
At Mercure Sao Bernardo Do Campo, the breakfast experience generally leaves guests satisfied with its variety and freshness. Visitors frequently praise the assortment, highlighting the presence of fruits, yogurt, scrambled eggs, breads, and cakes. The courteous staff enhances the mealtime experience, ensuring a pleasant start to the day. Many guests describe the breakfast as very good, with everything fresh and appetizing. However, some reviews mention areas for improvement, such as the limited selection and occasional issues with replenishing items. Suggestions for enhancing the breakfast include adding more options, specifically mentioning the need for better quality puff pastry and cheese breads, and considering practical additions like a tray for carrying items easily. Overall, the breakfast at the hotel is well-regarded, complemented by the convenience of its location near a city shopping mall.
Rooms
The rooms at Mercure Sao Bernardo Do Campo are consistently praised for their spaciousness and cleanliness, offering a modern and cozy atmosphere that guests appreciate. The spaces are described as beautiful and tasteful, with large, comfortable beds that add to the overall comfort. Guests also commend the well-appointed amenities, which include air conditioning, a refrigerator, dishwasher, ironing facilities, and a well-functioning bathroom with good water flow and quality towels. The attentive service from the hotel's staff enhances the positive experience, making the rooms a comfortable retreat after a day of exploration or business. With these features, the rooms at this hotel provide a welcoming and satisfying stay.
Beds
The beds at Mercure Sao Bernardo Do Campo receive mixed opinions from guests. While some reviews highlight the beds as comfortable and praise both the beds and pillows, others suggest there is room for improvement in comfort and size, noting that the beds can feel small and the mattress structure may be noticeable. Additionally, the size of the blankets has been pointed out as insufficient for couples. Overall, while some guests find the beds to their liking, others feel that enhancements could be made to provide a more consistently comfortable sleeping experience.
Cleanliness
Mercure Sao Bernardo Do Campo consistently impresses guests with its high standards of cleanliness and modern facilities. Visitors frequently highlight the spacious and well-maintained rooms, describing them as very clean and nicely appointed. The accommodations offer a clean and modern atmosphere, contributing to an overall impeccable experience at the hotel. While the vast majority of feedback emphasizes the hotel's cleanliness, one review suggests there is occasional room for improvement in this area. Nevertheless, the staff at Mercure Sao Bernardo Do Campo are noted for their kindness and responsiveness, further enhancing the stay. It is worth mentioning that some guests have experienced issues with the shower's water pressure, although this does not overshadow the hotel's overall reputation for cleanliness and comfort.
Staff
The staff at Mercure Sao Bernardo Do Campo generally receive positive feedback for their attentiveness and friendliness. Guests consistently note the professionalism of the team, highlighting interactions where the reception and café staff were particularly attentive and helpful. Check-ins are mentioned as friendly, with specific mention of staff members like Leticia for her kindness and professionalism. However, there are occasional criticisms, with some guests experiencing less favorable interactions, describing certain staff members as unwilling or arrogant, as well as pointing out language barriers due to the staff's limited English proficiency. Despite these few negative comments, the overall impression is one of a warm and well-recommended team.
No, Mercure Sao Bernardo Do Campo doesn't have any pool.
No, a spa isn't available at Mercure Sao Bernardo Do Campo.
Yes, Mercure Sao Bernardo Do Campo welcomes dogs.
Yes, parking facilities are available at Mercure Sao Bernardo Do Campo.