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Summary of reviewsHawthorn Suites by Wyndham Lubbock provides a commendable stay experience with a strong emphasis on convenience, comfort and service. The hotel's central location near Texas Tech University and various medical facilities makes it an appealing choice for both academic visits and medical appointments. Its proximity to essential amenities and major roadways enables guests to navigate the city effortlessly, despite some minor difficulties in finding the hotel initially.
Guests frequently praise the hotel's breakfast, noting the variety and quality of selections. Hot breakfast options and good coffee are well-received, complemented by friendly, efficient breakfast service staff. Most visitors find the rooms spacious, clean and comfortable, suitable for both families and business travelers. However, occasional maintenance issues and cleanliness lapses are noted with minor suggestions for more consistent upkeep.
The overall cleanliness of the hotel is generally appreciated, though some areas like the pool and certain amenities could benefit from more rigorous maintenance. The staff consistently receives high marks for friendliness and helpfulness, contributing to a positive and welcoming environment, despite occasional issues with responsiveness and attitude from a few members.
The hotel's pool and gym facilities are well-regarded, offering clean, well-maintained spaces for relaxation and fitness, albeit with some noted minor issues regarding pool maintenance and equipment availability. The family-friendly atmosphere of the hotel is highlighted with spacious rooms and a safe environment being key positives, though the occasional smell of marijuana and lack of a dedicated kids' area are minor drawbacks.
Beds at the hotel garner mixed reviews; while many find them comfortable, others report encountering issues with firmness and cleanliness. The three-star quality experience provided at moderate pricing meets general expectations, offering a balance of comfort, service and affordability.
Business travelers find the hotel's facilities conducive for work with reliable WiFi and suitable office space. The accessible design of the hotel is applauded, particularly for guests with disabilities, who appreciate the thoughtful layout and handicap facilities.
Overall, Hawthorn Suites by Wyndham Lubbock stands out as a practical and comfortable lodging option, particularly favorable for its location, breakfast and staff. Guests can expect a generally positive stay with minor areas for improvement in maintenance and cleanliness.
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