Fênix Hotel Moema
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Summary of reviewsFênix Hotel Moema enjoys a prime location in the upscale Moema neighborhood of São Paulo, widely praised for its convenience and accessibility to local attractions such as Ibirapuera Park and various dining and shopping options. The hotel's proximity to Congonhas Airport and subway stations further accentuates its appeal, offering guests seamless transportation. The area is noted for its safety and tranquility, allowing for relaxed walks at any time of day.
The breakfast provided at Fênix Hotel Moema is generally well-received, featuring a hearty and varied selection of items including fresh fruits, bread, cheese bread and tapioca. Guests appreciate the pleasant dining area and the attentive and efficient staff who ensure items are replenished and cleanliness is maintained. While some criticisms suggest a need for more variety and better-quality bread and coffee, the breakfast still adds significant value to the guest experience.
Rooms at Fênix Hotel Moema offer a mixed experience. On the positive side, many guests appreciate the spaciousness and comfort, especially in refurbished rooms equipped with modern amenities like streaming TV and functional air conditioning. However, issues regarding cleanliness, outdated furniture and poorly maintained bathrooms are frequently mentioned. Despite the convenience of the location and some well-maintained rooms, there are concerns about noise due to inadequate soundproofing and maintenance issues.
Cleanliness is a mixed bag with many guests praising the cleanliness of the rooms and communal areas, noting well-maintained and fresh-smelling spaces. However, others report recurring cleanliness issues such as dirty floors, mold in bathrooms and unsatisfactory cleaning practices, indicating a need for more diligent and thorough cleaning efforts.
Staff receive mixed reviews with many guests commending their friendliness, professionalism and helpfulness, particularly the reception staff. However, some guests experienced unwelcoming behavior and inconsistency in service quality, highlighting areas in need of improvement.
The Wi-Fi service is another point of varied feedback. While some guests find the Wi-Fi solid and fast, others report inconsistent connectivity, weak signals and frequent drops, especially on the upper floors.
Parking at the hotel is seen as a challenge due to tight, narrow and poorly lit spaces. Some guests also mentioned the inconvenience of the separate parking fee and the lack of valet service, making the parking experience less favorable.
Although Fênix Hotel Moema caters to families, offering spacious rooms suitable for small families and amenities like high chairs for breakfast, it may not be ideal for those with infants due to the lack of baby cots. Noise from neighboring rooms and the varying quality of accommodations are also noted concerns for family stays.
The hotel's nightlife advantages include its proximity to a variety of nice restaurants, bars and cafes, contributing to a vibrant culinary experience. However, inadequate soundproofing in the rooms can result in significant nighttime noise, potentially disrupting sleep.
Bed comfort is another area with mixed feedback. While many guests find the beds comfortable and appreciate the quality sheets and clean bed linens, criticisms highlight small bed sizes, aging mattresses and the need for better pillows and blankets.
Overall, Fênix Hotel Moema delivers a standard three-star experience that generally meets basic expectations. Some guests find the amenities and structure reflective of the hotel's rating, offering decent value for the price. However, areas like internet connectivity, parking facilities and room updates need improvement to enhance the overall guest experience.
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The breakfast provided at Fênix Hotel Moema is generally well-received, featuring a hearty and varied selection of items including fresh fruits, bread, cheese bread and tapioca. Guests appreciate the pleasant dining area and the attentive and efficient staff who ensure items are replenished and cleanliness is maintained. While some criticisms suggest a need for more variety and better-quality bread and coffee, the breakfast still adds significant value to the guest experience.
Rooms at Fênix Hotel Moema offer a mixed experience. On the positive side, many guests appreciate the spaciousness and comfort, especially in refurbished rooms equipped with modern amenities like streaming TV and functional air conditioning. However, issues regarding cleanliness, outdated furniture and poorly maintained bathrooms are frequently mentioned. Despite the convenience of the location and some well-maintained rooms, there are concerns about noise due to inadequate soundproofing and maintenance issues.
Cleanliness is a mixed bag with many guests praising the cleanliness of the rooms and communal areas, noting well-maintained and fresh-smelling spaces. However, others report recurring cleanliness issues such as dirty floors, mold in bathrooms and unsatisfactory cleaning practices, indicating a need for more diligent and thorough cleaning efforts.
Staff receive mixed reviews with many guests commending their friendliness, professionalism and helpfulness, particularly the reception staff. However, some guests experienced unwelcoming behavior and inconsistency in service quality, highlighting areas in need of improvement.
The Wi-Fi service is another point of varied feedback. While some guests find the Wi-Fi solid and fast, others report inconsistent connectivity, weak signals and frequent drops, especially on the upper floors.
Parking at the hotel is seen as a challenge due to tight, narrow and poorly lit spaces. Some guests also mentioned the inconvenience of the separate parking fee and the lack of valet service, making the parking experience less favorable.
Although Fênix Hotel Moema caters to families, offering spacious rooms suitable for small families and amenities like high chairs for breakfast, it may not be ideal for those with infants due to the lack of baby cots. Noise from neighboring rooms and the varying quality of accommodations are also noted concerns for family stays.
The hotel's nightlife advantages include its proximity to a variety of nice restaurants, bars and cafes, contributing to a vibrant culinary experience. However, inadequate soundproofing in the rooms can result in significant nighttime noise, potentially disrupting sleep.
Bed comfort is another area with mixed feedback. While many guests find the beds comfortable and appreciate the quality sheets and clean bed linens, criticisms highlight small bed sizes, aging mattresses and the need for better pillows and blankets.
Overall, Fênix Hotel Moema delivers a standard three-star experience that generally meets basic expectations. Some guests find the amenities and structure reflective of the hotel's rating, offering decent value for the price. However, areas like internet connectivity, parking facilities and room updates need improvement to enhance the overall guest experience.
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Guest Reviews
Fênix Hotel Moema enjoys an exceptional location, frequently praised by guests for its convenience and strategic positioning. Situated in the upscale, peaceful neighborhood of Moema, the hotel provides easy access to numerous local attractions. Ibirapuera Park, one of São Paulo's largest and most popular parks, is within walking distance, as are a variety of restaurants, bars and shops, making it a prime spot for both leisure and business travelers.
The proximity to Congonhas Airport and subway stations enhances the hotel's appeal, offering guests seamless transportation options. Nearby supermarkets, such as Pão de Açúcar, across the street, provide added convenience for necessities, while pharmacies and bakeries are also easily reachable on foot.
Guests appreciate the quiet, safe residential area, allowing for calm and relaxed strolls at any time of day. The combination of location with accessible public services and a vibrant culinary scene solidifies Fênix Hotel Moema as a superior choice for accommodation in São Paulo.
The breakfast at Fênix Hotel Moema generally receives positive feedback from guests, often described as hearty, well-served and varied. Many guests appreciate the extensive selection of options, including fruits, bread, cheese bread and tapioca. The freshness of the offerings is frequently mentioned with many noting the delicious quality of the meals. The breakfast area is described as pleasant and the staff is commended for their attentiveness and efficiency in replenishing items and maintaining cleanliness.
However, some reviews suggest that the breakfast can be repetitive and lacks variety from day to day. A few guests found certain items like bread and coffee unsatisfactory. Despite these criticisms, the consensus is that the breakfast is sufficient and meets the expectations for a small hotel.
In summary, while there are areas for improvement, such as adding more protein options and varying the menu, the breakfast at Fênix Hotel Moema is largely considered a positive aspect of the stay, adding value and convenience to the guest experience.
Fênix Hotel Moema offers a convenient dining experience due to its proximity to several restaurants, which guests find beneficial. However, feedback for the hotel's dinner service includes areas needing improvement. There is no on-site restaurant for dinner and room service for dinner is unavailable. Some guests noted that the dinner menu lacks variety and the evening main courses could be better with the dinner options described as simple and occasionally cold. Limited vegetarian options and no vegan choices appear to be a consistent concern. Additionally, crowded dining spaces and slow service were mentioned with some guests unable to secure spots for dinner. There's a clear wish for an improved dining experience and a more varied menu, alongside better service delivery.
At the Fênix Hotel Moema, experiences with the rooms are varied. On the positive side, many guests appreciate the spaciousness of some rooms, which are suitable for families or travelers with ample luggage. Certain rooms are described as comfortable, modern and well-laid-out, providing an overall pleasant stay. The availability of refurbished rooms with functional amenities such as streaming TV and working air conditioning also enhances the guest experience. Moreover, the hotel's location is praised for its convenience and accessibility to local restaurants.
However, there are several areas that need improvement. Room cleanliness is a recurring issue with multiple reviews mentioning dust, dirt and even insects. The bathrooms often fall short of expectations, described as old, small and in dire need of renovation. Many comments highlight outdated furniture, worn-out sheets and towels and the small size of several rooms, leading to a lack of privacy and comfort. Noise, due to poor sound insulation, especially in ground floor rooms, also detracts from guest satisfaction. Additionally, issues like broken fixtures, a lack of outlets and inconsistent room maintenance are noted.
Overall, while some rooms at Fênix Hotel Moema offer a spacious and comfortable stay, many others require significant updates and better upkeep to meet guest expectations.
Fênix Hotel Moema offers a mixed experience when it comes to bed comfort. While there are numerous positive mentions of the beds being comfortable with some guests even describing them as cozy and wonderful, the overall feedback points to some inconsistencies. Many reviewers found the mattresses to be comfortable and appreciated the quality sheets and clean bed linen provided. However, there are several criticisms regarding the size of the beds, noting that they can be particularly small for couples. Issues with aging mattresses and the need for urgent renewal of pillows and blankets are also highlighted. Some guests experienced problems such as irregular and overly soft mattresses, discomfort from bed shapes causing back pain and even specific mentions of beds with broken legs and gaps in double beds made from two singles. Consistent with the varied reviews, it seems that while some guests were satisfied with the beds, others found them lacking in comfort and quality.
The reviews about the cleanliness at Fênix Hotel Moema present a mixed picture. On the positive side, guests often describe the rooms as very clean, tidy organized and even excellent in terms of cleanliness. Many appreciated that the rooms and bathroom areas were well-maintained and smelled fresh. The hotel also appears to have a good overall cleaning standard with clean spaces and floors being highlighted periodically. Additionally, refurbished and well-kept rooms add to the positive experiences of some guests.
However, there are recurring mentions of cleanliness issues that need addressing. Several guests noted dirty floors, ingrained dirt in tiles, rusty towel holders, mold in the bathroom grout and dirty walls near tables and mirrors. Specific cleanliness complaints include unsatisfactory cleaning of bathroom sinks and shower stalls, lingering smells of bleach, hair strands upon arrival and smelly, stained bed linens and towels. Some guests also reported issues such as trash cans not being covered, neglected room maintenance and inconsistent cleaning practices, including no proper room cleaning before new guests check in and infrequent towel changes.
Overall, while many guests found the rooms to be clean and organized, there are significant and frequent concerns about areas that require more diligent and thorough cleaning efforts. The mixed feedback suggests that while some guests have pleasant experiences regarding cleanliness, others find it lacking and in need of urgent improvement.
The reviews of the staff at Fênix Hotel Moema are a mixed bag. On the positive side, many guests commend the staff for their friendliness, politeness and professionalism. Several reviewers specifically highlight the reception staff as being welcoming, accommodating and attentive. Instances of excellent service and helpfulness are frequently mentioned with staff members often described as willing to assist and provide good reception assistance. Some guests even noted early check-ins and prompt service as notable positives.
However, the experience isn't consistently pleasant. A number of reviews point out issues with certain staff members’ attitudes, citing behaviors ranging from unfriendly and apathetic to outright rude and disrespectful. Some guests felt that the receptionists were not always welcoming or helpful and there were instances where the reception staff’s service was found lacking.
In summary, while many guests find the staff at Fênix Hotel Moema to be friendly and helpful, there are significant mentions of inconsistent service and occasional rudeness that might affect the overall experience.
At Fênix Hotel Moema, the Wi-Fi experience varies significantly among guests. While some visitors praise the solid and fast Wi-Fi available in their rooms, describing it as good and quality service, others have faced inconsistent connectivity. Guests have noted both the availability of free Wi-Fi that works well and some challenges like frequent drops in connection, weak signal strength and unusable internet in certain areas of the hotel. Those staying on upper floors or specific rooms sometimes reported needing to change rooms to access a better Wi-Fi signal. Despite these mixed reviews, the hotel does provide Wi-Fi, which can be an essential amenity for many travelers.
Guests at the Fênix Hotel Moema have frequently commented on the parking facilities. Many found the parking lot to be extremely tight and difficult to maneuver with narrow and poorly lit spaces that make accessing the garage a challenge. Additionally, some guests noted that there wasn't always someone available to organize the garage, leading to cluttered and inconvenient parking situations. The parking area was described as cramped and musty with some mentioning an unpleasant smell and even the presence of cockroaches.
Moreover, the parking is often charged separately, which might come as an unwelcome surprise. The absence of a valet service means that guests are left to navigate the tricky parking area on their own, leading to further difficulties such as blocked exits by other vehicles. Despite the fact that the hotel advertises parking, it seems to be not always available or not up to expectations. Given these consistent concerns, guests who highly value convenient and accessible parking might want to consider these factors before booking.
Fênix Hotel Moema offers a generally family-friendly atmosphere for travelers, making it a decent choice for family stays. Guests have noted that the hotel is ideal for accommodating small families with rooms that are spacious enough to fit all family members. Descriptions include peaceful and relaxing environments, suitable for both couples with a child and families traveling with children, as well as a high chair available for breakfast, catering to families dining together.
However, several reviews indicate that the hotel may not be the best option for those with infants or toddlers, as amenities such as baby cots were frequently unavailable. Complaints were mentioned regarding the suitability of the rooms for larger families, adding that they sometimes fell short of expectations. Additionally, the presence of noisy neighboring rooms could disturb the tranquility for some guests.
Overall, while the hotel provides a quiet and restful place to stay, its accommodation and amenities might need improvement to better serve families with very young children and larger family groups.
Fênix Hotel Moema is ideally situated for those looking to explore the vibrant culinary scene in the Moema neighborhood. Guests consistently highlight the hotel's proximity to a variety of nice restaurants, bars and cafes just a few blocks away, making it a convenient spot for food and drink enthusiasts. The area boasts a good gastronomic offer with several bars and restaurants close by, perfect for evening outings. However, potential guests should be aware that the area can be quite noisy at nighttime. With an inadequate soundproofing system in the rooms, nighttime noise from adjacent spaces and outside can be significant, which may disrupt sleep. While the location is excellent for dining and social activities, it might not be suited for those seeking peace and quiet at night.
Fênix Hotel Moema offers a three-star experience that generally meets basic expectations for accommodations within its rating. While some guests have noted that the amenities could use improvement, especially given the cost, the hotel is simple and well-maintained, serving the needs of travelers adequately. The facilities are consistent with the price of the daily rates, although some believe the price could be more in line with the services offered.
The hotel's structure and furnishings reflect its three-star rating, providing standard layouts and modernized facilities. Cleanliness is generally praised and the breakfast and accommodations are considered fair. Some guests feel that the hotel could benefit from refurbishment and repairs, as parts of the structure appear old and in need of updates.
In terms of value, opinions are divided. A portion of guests find the cost of staying at the hotel higher than the comfort levels provided, mentioning the lack of internet and subpar garage facilities as areas of concern. However, others appreciate the cost-benefit ratio, finding the facilities and services reasonable for the price.
Overall, Fênix Hotel Moema is a typical three-star hotel that fulfills basic requirements, though areas for improvement are evident, especially considering the price point and competition in its location.
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Location
The proximity to Congonhas Airport and subway stations enhances the hotel's appeal, offering guests seamless transportation options. Nearby supermarkets, such as Pão de Açúcar, across the street, provide added convenience for necessities, while pharmacies and bakeries are also easily reachable on foot.
Guests appreciate the quiet, safe residential area, allowing for calm and relaxed strolls at any time of day. The combination of location with accessible public services and a vibrant culinary scene solidifies Fênix Hotel Moema as a superior choice for accommodation in São Paulo.
Breakfast
However, some reviews suggest that the breakfast can be repetitive and lacks variety from day to day. A few guests found certain items like bread and coffee unsatisfactory. Despite these criticisms, the consensus is that the breakfast is sufficient and meets the expectations for a small hotel.
In summary, while there are areas for improvement, such as adding more protein options and varying the menu, the breakfast at Fênix Hotel Moema is largely considered a positive aspect of the stay, adding value and convenience to the guest experience.
Dinner
Rooms
However, there are several areas that need improvement. Room cleanliness is a recurring issue with multiple reviews mentioning dust, dirt and even insects. The bathrooms often fall short of expectations, described as old, small and in dire need of renovation. Many comments highlight outdated furniture, worn-out sheets and towels and the small size of several rooms, leading to a lack of privacy and comfort. Noise, due to poor sound insulation, especially in ground floor rooms, also detracts from guest satisfaction. Additionally, issues like broken fixtures, a lack of outlets and inconsistent room maintenance are noted.
Overall, while some rooms at Fênix Hotel Moema offer a spacious and comfortable stay, many others require significant updates and better upkeep to meet guest expectations.
Beds
Cleanliness
However, there are recurring mentions of cleanliness issues that need addressing. Several guests noted dirty floors, ingrained dirt in tiles, rusty towel holders, mold in the bathroom grout and dirty walls near tables and mirrors. Specific cleanliness complaints include unsatisfactory cleaning of bathroom sinks and shower stalls, lingering smells of bleach, hair strands upon arrival and smelly, stained bed linens and towels. Some guests also reported issues such as trash cans not being covered, neglected room maintenance and inconsistent cleaning practices, including no proper room cleaning before new guests check in and infrequent towel changes.
Overall, while many guests found the rooms to be clean and organized, there are significant and frequent concerns about areas that require more diligent and thorough cleaning efforts. The mixed feedback suggests that while some guests have pleasant experiences regarding cleanliness, others find it lacking and in need of urgent improvement.
Staff
However, the experience isn't consistently pleasant. A number of reviews point out issues with certain staff members’ attitudes, citing behaviors ranging from unfriendly and apathetic to outright rude and disrespectful. Some guests felt that the receptionists were not always welcoming or helpful and there were instances where the reception staff’s service was found lacking.
In summary, while many guests find the staff at Fênix Hotel Moema to be friendly and helpful, there are significant mentions of inconsistent service and occasional rudeness that might affect the overall experience.
Wi-Fi
Parking
Moreover, the parking is often charged separately, which might come as an unwelcome surprise. The absence of a valet service means that guests are left to navigate the tricky parking area on their own, leading to further difficulties such as blocked exits by other vehicles. Despite the fact that the hotel advertises parking, it seems to be not always available or not up to expectations. Given these consistent concerns, guests who highly value convenient and accessible parking might want to consider these factors before booking.
Family
However, several reviews indicate that the hotel may not be the best option for those with infants or toddlers, as amenities such as baby cots were frequently unavailable. Complaints were mentioned regarding the suitability of the rooms for larger families, adding that they sometimes fell short of expectations. Additionally, the presence of noisy neighboring rooms could disturb the tranquility for some guests.
Overall, while the hotel provides a quiet and restful place to stay, its accommodation and amenities might need improvement to better serve families with very young children and larger family groups.
Nightlife
3 Star
The hotel's structure and furnishings reflect its three-star rating, providing standard layouts and modernized facilities. Cleanliness is generally praised and the breakfast and accommodations are considered fair. Some guests feel that the hotel could benefit from refurbishment and repairs, as parts of the structure appear old and in need of updates.
In terms of value, opinions are divided. A portion of guests find the cost of staying at the hotel higher than the comfort levels provided, mentioning the lack of internet and subpar garage facilities as areas of concern. However, others appreciate the cost-benefit ratio, finding the facilities and services reasonable for the price.
Overall, Fênix Hotel Moema is a typical three-star hotel that fulfills basic requirements, though areas for improvement are evident, especially considering the price point and competition in its location.
No, Fênix Hotel Moema doesn't have any pool.
No, a spa isn't available at Fênix Hotel Moema.
No, Fênix Hotel Moema doesn't allow dogs.
Yes, parking facilities are available at Fênix Hotel Moema.
No, Fênix Hotel Moema doesn't have a gym.
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