Palais Hotel
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Summary of reviewsPalais Hotel enjoys a prime location that appeals to visitors seeking easy access to serene beaches such as Gonzaguinha and José Menino and key amenities including supermarkets, restaurants and public transport. Guests frequently commend its convenient positioning for exploring surrounding cities and tourist spots. Despite some noise and safety concerns, the hotel's overall cleanliness, friendly staff and accessibility make it a popular choice.
The breakfast offerings at Palais Hotel receive high marks for variety and taste with French toast often highlighted. Though there are occasional critiques about freshness and replenishment, the breakfast generally stands out positively, surpassing other hotel aspects.
In-house dining, especially through room service, is appreciated for its convenience and reliable service with meals available until late. While some find the prices high and the restaurant lacking in comfort, the food quality is mostly praised and guests value the fair pricing for items like water.
Room accommodations are favorably reviewed for their comfort, cleanliness and tasteful decor. Guests enjoy features such as comfortable beds, ample space, sea views and whirlpool bathtubs. Minor issues include noise from the main avenue, small room and bathroom sizes and outdated air conditioning units.
Palais Hotel is notable for its impeccable cleanliness and hygiene with well-maintained public areas and thorough housekeeping service enhancing guest satisfaction. The dedicated and friendly staff, from reception to housekeeping, further contribute to a welcoming atmosphere.
Wi-Fi services receive mixed reviews with some guests praising its strength and reliability, while others find it unstable. Parking is described as challenging due to tight spaces and a confusing layout, though the valet service is appreciated for its convenience.
Families find Palais Hotel accommodating with family rooms and a family-friendly environment praised. The comfortable beds, though generally positive for their comfort and high-quality linens, have mixed feedback on mattress condition.
For a three-star hotel, Palais Hotel offers good value, particularly noted for its service and breakfast. The jacuzzi and hot tub facilities in some rooms add a touch of luxury that guests enjoy, enhancing their overall experience.
Lastly, the pet-friendly policy at Palais Hotel is well-received, despite some restrictions and fees, making it a suitable choice for guests traveling with small dogs. Overall, Palais Hotel delivers a comfortable and convenient stay with strong staff service, cleanliness and a pleasant atmosphere.
Categories
The breakfast offerings at Palais Hotel receive high marks for variety and taste with French toast often highlighted. Though there are occasional critiques about freshness and replenishment, the breakfast generally stands out positively, surpassing other hotel aspects.
In-house dining, especially through room service, is appreciated for its convenience and reliable service with meals available until late. While some find the prices high and the restaurant lacking in comfort, the food quality is mostly praised and guests value the fair pricing for items like water.
Room accommodations are favorably reviewed for their comfort, cleanliness and tasteful decor. Guests enjoy features such as comfortable beds, ample space, sea views and whirlpool bathtubs. Minor issues include noise from the main avenue, small room and bathroom sizes and outdated air conditioning units.
Palais Hotel is notable for its impeccable cleanliness and hygiene with well-maintained public areas and thorough housekeeping service enhancing guest satisfaction. The dedicated and friendly staff, from reception to housekeeping, further contribute to a welcoming atmosphere.
Wi-Fi services receive mixed reviews with some guests praising its strength and reliability, while others find it unstable. Parking is described as challenging due to tight spaces and a confusing layout, though the valet service is appreciated for its convenience.
Families find Palais Hotel accommodating with family rooms and a family-friendly environment praised. The comfortable beds, though generally positive for their comfort and high-quality linens, have mixed feedback on mattress condition.
For a three-star hotel, Palais Hotel offers good value, particularly noted for its service and breakfast. The jacuzzi and hot tub facilities in some rooms add a touch of luxury that guests enjoy, enhancing their overall experience.
Lastly, the pet-friendly policy at Palais Hotel is well-received, despite some restrictions and fees, making it a suitable choice for guests traveling with small dogs. Overall, Palais Hotel delivers a comfortable and convenient stay with strong staff service, cleanliness and a pleasant atmosphere.
Family Friendly Hotel
This beach hotel offers a complimentary breakfast. Its location near the beach makes it convenient for families to enjoy beach activities.
Dog Friendly Hotel
As a hotel and not an apartment, Palais Hotel likely offers more comprehensive services suitable for guests with dogs, such as dedicated pet areas or waste disposal facilities. It's a traditional hotel setup, which often includes staff available to assist with pet-related needs.
Hotel with Parking
This hotel offers complimentary private parking on-site. Guests benefit from the added convenience of free valet parking services, ensuring a hassle-free arrival and departure.
3-Star Hotel
The Palais Hotel is located near Itararé Beach. It features stylish apartments with private parking and free Wi-Fi. It receives very good reviews from its customers.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Guest Reviews
Palais Hotel boasts a superb location that attracts guests looking for easy access to beaches, shopping and local amenities. Strategically positioned, it is close to peaceful beaches like Gonzaguinha and José Menino, offering a perfect spot for beach lovers. The property's proximity to supermarkets, including Carrefour and Pão de Açúcar, numerous restaurants, snack bars and general commerce ensures convenience for all visitors. Public transportation is also easily accessible with the nearby VLT station offering quick transit options.
Guests frequently highlight the hotel's excellent position for exploring Santos, São Vicente and Praia Grande. For those traveling between cities or looking to visit key tourist spots, the location is ideal. Notably, it stands just a block from Itararé Beach and near the São Vicente cable car.
However, while the location is great for day activities, some guests mention that the nearby avenues and construction can contribute to noise levels. Safety concerns have also been noted by a few reviews, particularly at night. Despite these minor inconveniences, the hotel's cleanliness, friendly staff and overall convenience make it a favored choice for many travelers seeking a well-located, comfortable stay.
The breakfast experience at Palais Hotel receives generally positive feedback, highlighted by terms like "very good breakfast," "delicious," and "excellent." Many guests praise the variety and abundance of options available, noting that the menu is extensive and well-served. Specific items like French toast receive special mention for their exceptional taste.
However, there are some critiques. Several guests feel that the quality and freshness of certain items could be improved with mentions of cold food, overripe fruit and occasional issues with replenishment. Coffee quality also seems to vary with some guests finding it satisfactory and others less impressed.
Despite occasional shortcomings, such as a small and crowded breakfast area and some instances of repetitive options, the overall consensus is that the breakfast at Palais Hotel is a strong point, often surpassing other aspects of the hotel stay. Generally, the breakfast is well-regarded for its variety and taste, though there is room for improvement in certain areas.
Palais Hotel offers the convenience of dining in-house, which is particularly appealing for guests who prefer the comfort of their rooms. Room service is frequently mentioned as being reliable and solid, offering a variety of good meals and snacks with reasonable portion sizes. Guests appreciate that there are options available until 23:00, making late-night dining feasible.
While some find the meal prices expensive for what is offered, others enjoy delicious and affordably priced dinners suitable for sharing between two people. The food quality generally receives praise, though there are occasional mentions of meals being acceptable rather than exceptional. The restaurant itself, however, may lack some comfort and there are mixed reviews about the deserts and breakfast service, indicating room for improvement.
One notable advantage is that the hotel does sell water and other items at fair prices, which isn’t always the case in similar establishments. Overall, it seems the dining experience at Palais Hotel is mostly positive with room service being a highlight, though there are areas that could benefit from enhancements.
Palais Hotel offers a range of rooms that have garnered mostly positive feedback from guests. Guests often highlight the comfort of the rooms, praising their cleanliness, well-organized layouts and adequate amenities. Many have found the rooms to be cozy and equipped with comfortable beds, likening the quality to that of large international chain hotels. The rooms are distinguished by their beautiful decor with some featuring spacious layouts and wonderful showers.
The accommodations are described as well-ventilated and outfitted with effective noise-reducing windows, creating a pleasant environment for relaxation. Many patrons also appreciated the spectacular sea views from the twin rooms and the inclusion of whirlpool bathtubs in some suites.
Despite the praise, some guests have noted a few drawbacks. Several reviews mentioned that rooms facing the main avenue can be noisy at times. There is also feedback about the small size of certain rooms and the tightness of some bathrooms, which may not suit all guests. Additionally, issues like old or noisy air conditioning units and dim lighting in bathrooms were noted, suggesting a need for some improvements.
In summary, Palais Hotel shines with its clean, comfortable and beautifully decorated rooms, though attention to maintenance and specific room features could further enhance the guest experience.
At the Palais Hotel, the beds are a highlight for many guests with numerous reviews praising their comfort and size. Guests frequently mention the exceptional bed linens and pillows, contributing to a restful sleep. The beds are often described as very comfortable or even wonderful and many guests appreciate the large, spacious beds.
However, there are mixed opinions regarding the condition of the mattresses. While some guests find the mattresses to be of great quality, others report issues such as being worn out, saggy or even having a hole in the middle. A few reviews mentioned that the double beds are actually two single beds pushed together, which can be uncomfortable.
Cleanliness seems to be well-maintained overall with clean sheets often highlighted, though there were isolated comments regarding a bit of dirt on some beds. The balance between comfort and cleanliness makes the beds at Palais Hotel a generally positive aspect of the stay, even though some discrepancies in mattress quality might need addressing.
The reviews for Palais Hotel overwhelmingly praise its impeccable cleanliness and high standards of hygiene. Guests consistently highlight the extreme cleanliness of the rooms, bedding and bathrooms. The hotel is noted for its very clean and comfortable accommodations with fresh laundry smells and newly provided towels enhancing the overall experience. The housekeeping staff receives compliments for their thorough and frequent cleaning, ensuring that the facilities remain spotless and well-sanitized.
Even the public areas and amenities are described as well-kept and orderly, reflecting the hotel's commitment to maintaining a pristine environment. Any issues, such as the occasional oversight in room tidying, appear to be rare and do not overshadow the general perception of the hotel's excellent cleanliness. Guests particularly appreciate the attentive and friendly staff, who contribute to the hotel's welcoming atmosphere. Overall, Palais Hotel stands out for its dedication to cleanliness, ensuring a pleasant and hygienic stay for its guests.
Palais Hotel consistently receives high praise for the quality of its staff service. Guests frequently highlight the attentive, polite and friendly nature of the employees, describing them as dedicated and competent. The reception service, in particular, stands out with numerous mentions of excellent and helpful interactions.
From the moment guests step into the hotel, they are greeted by a team that is not only welcoming but goes above and beyond to ensure a pleasant stay. The reception team's efficiency and capability in handling requests quickly and effectively are frequently mentioned with specific commendations for individuals like Felipe, Vinícius and Renata who are noted for their impeccable service.
Guests appreciate the attentiveness of the entire hotel team, often mentioning how staff members are always ready to assist, demonstrating great hospitality. This includes the friendly faces at the front desk and the courteous kitchen ladies who add a homely touch to the guests' experience.
The cleanliness and hygiene maintained by the housekeeping staff also receive commendation, further enhancing the comfort and satisfaction of the guests.
Overall, while there are isolated mentions of less satisfactory experiences, the overwhelming consensus underscores the excellent service and the staff's commitment to ensuring every guest feels valued and well taken care of at Palais Hotel.
The Wi-Fi at Palais Hotel has received mixed reviews from guests. Many have praised the Wi-Fi as being very good, strong and mentioned that it worked perfectly alongside the cable TV in their rooms. On the other hand, several guests have noted issues with the Wi-Fi, describing it as unstable or not working during their stay. Some also mentioned that the Wi-Fi needs improvement. Despite these inconsistencies, a good number of visitors were satisfied with the Wi-Fi services provided.
The parking situation at Palais Hotel has garnered a mix of feedback from guests. While the availability of free covered parking and valet service is a notable advantage, many reviewers have highlighted the tight and poorly designed layout of the parking garage. The difficulty in maneuvering within the limited spaces has been a consistent concern. Guests mentioned that the parking system is somewhat confusing and disorganized, making it challenging to park and retrieve vehicles efficiently. Despite these issues, the valet parking service with staff managing vehicle maneuvers, has been appreciated for its convenience. The parking is overall serviceable, but potential guests should be aware of the tight spaces and difficult navigation within the garage.
Palais Hotel proves to be an excellent choice for family stays, featuring comfortable and welcoming family rooms. Guests appreciate the variety of options on the menu offered at fair prices. The hotel's location is particularly convenient for families, making it easy to explore local attractions. Reviews highlight a family-friendly environment where the entire family, including children, can enjoy their stay. Accommodations are spacious, comfortably holding up to three adults and are suitable for visiting families. Overall, Palais Hotel delivers a pleasant and accommodating experience for families looking to enjoy their time together.
Palais Hotel offers a commendable experience with a notable cost-benefit ratio, making it a strong option for those seeking value within its three-star category. Guests have consistently praised the hotel for its good service and breakfast offerings, which range from good to satisfactory. The pricing is deemed worth it, particularly during flash sales, which add to its appeal for budget-conscious travelers.
As a three-star hotel, Palais meets the expectations without providing luxury, which aligns well with its rating. While the soundproofing is comparable to other hotels in this category and might not be top-notch, the overall experience is rated positively. This hotel delivers an experience on par with what one would expect from an average three-star establishment, making it an excellent choice for those who prioritize good value and essential comforts.
The guest reviews highlighted several positive aspects of the jacuzzi and hot tub in the rooms at Palais Hotel. Many guests appreciated having a jacuzzi directly in their rooms, mentioning specifically the whirlpool bath and hot tub. The cleanliness of these facilities was also frequently noted. Additionally, guests remarked that the hot tub was perfect for cooling down and there were multiple mentions of both the top bathtub and the enjoyable hot tub experience. Overall, the jacuzzi and hot tub elements were standouts, contributing positively to the guests' satisfaction with their stays.
Palais Hotel offers a pet-friendly environment that many guests appreciate, especially those traveling with dogs. The positive aspects highlighted include the hotel's overall dog-friendly atmosphere and the pet-friendly service provided. However, some reviews mention drawbacks such as the hotel's dog policy, which includes a daily pet fee of 45 reais for small pets and a restriction allowing pets up to 10 kilograms. The hotel has received praise for being accommodating to pets, though it appears that there is some room for improvement in terms of clarity and options regarding their pet policies.
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Location
Guests frequently highlight the hotel's excellent position for exploring Santos, São Vicente and Praia Grande. For those traveling between cities or looking to visit key tourist spots, the location is ideal. Notably, it stands just a block from Itararé Beach and near the São Vicente cable car.
However, while the location is great for day activities, some guests mention that the nearby avenues and construction can contribute to noise levels. Safety concerns have also been noted by a few reviews, particularly at night. Despite these minor inconveniences, the hotel's cleanliness, friendly staff and overall convenience make it a favored choice for many travelers seeking a well-located, comfortable stay.
Breakfast
However, there are some critiques. Several guests feel that the quality and freshness of certain items could be improved with mentions of cold food, overripe fruit and occasional issues with replenishment. Coffee quality also seems to vary with some guests finding it satisfactory and others less impressed.
Despite occasional shortcomings, such as a small and crowded breakfast area and some instances of repetitive options, the overall consensus is that the breakfast at Palais Hotel is a strong point, often surpassing other aspects of the hotel stay. Generally, the breakfast is well-regarded for its variety and taste, though there is room for improvement in certain areas.
Dinner
While some find the meal prices expensive for what is offered, others enjoy delicious and affordably priced dinners suitable for sharing between two people. The food quality generally receives praise, though there are occasional mentions of meals being acceptable rather than exceptional. The restaurant itself, however, may lack some comfort and there are mixed reviews about the deserts and breakfast service, indicating room for improvement.
One notable advantage is that the hotel does sell water and other items at fair prices, which isn’t always the case in similar establishments. Overall, it seems the dining experience at Palais Hotel is mostly positive with room service being a highlight, though there are areas that could benefit from enhancements.
Rooms
The accommodations are described as well-ventilated and outfitted with effective noise-reducing windows, creating a pleasant environment for relaxation. Many patrons also appreciated the spectacular sea views from the twin rooms and the inclusion of whirlpool bathtubs in some suites.
Despite the praise, some guests have noted a few drawbacks. Several reviews mentioned that rooms facing the main avenue can be noisy at times. There is also feedback about the small size of certain rooms and the tightness of some bathrooms, which may not suit all guests. Additionally, issues like old or noisy air conditioning units and dim lighting in bathrooms were noted, suggesting a need for some improvements.
In summary, Palais Hotel shines with its clean, comfortable and beautifully decorated rooms, though attention to maintenance and specific room features could further enhance the guest experience.
Beds
However, there are mixed opinions regarding the condition of the mattresses. While some guests find the mattresses to be of great quality, others report issues such as being worn out, saggy or even having a hole in the middle. A few reviews mentioned that the double beds are actually two single beds pushed together, which can be uncomfortable.
Cleanliness seems to be well-maintained overall with clean sheets often highlighted, though there were isolated comments regarding a bit of dirt on some beds. The balance between comfort and cleanliness makes the beds at Palais Hotel a generally positive aspect of the stay, even though some discrepancies in mattress quality might need addressing.
Cleanliness
Even the public areas and amenities are described as well-kept and orderly, reflecting the hotel's commitment to maintaining a pristine environment. Any issues, such as the occasional oversight in room tidying, appear to be rare and do not overshadow the general perception of the hotel's excellent cleanliness. Guests particularly appreciate the attentive and friendly staff, who contribute to the hotel's welcoming atmosphere. Overall, Palais Hotel stands out for its dedication to cleanliness, ensuring a pleasant and hygienic stay for its guests.
Staff
From the moment guests step into the hotel, they are greeted by a team that is not only welcoming but goes above and beyond to ensure a pleasant stay. The reception team's efficiency and capability in handling requests quickly and effectively are frequently mentioned with specific commendations for individuals like Felipe, Vinícius and Renata who are noted for their impeccable service.
Guests appreciate the attentiveness of the entire hotel team, often mentioning how staff members are always ready to assist, demonstrating great hospitality. This includes the friendly faces at the front desk and the courteous kitchen ladies who add a homely touch to the guests' experience.
The cleanliness and hygiene maintained by the housekeeping staff also receive commendation, further enhancing the comfort and satisfaction of the guests.
Overall, while there are isolated mentions of less satisfactory experiences, the overwhelming consensus underscores the excellent service and the staff's commitment to ensuring every guest feels valued and well taken care of at Palais Hotel.
Wi-Fi
Parking
Family
3 Star
As a three-star hotel, Palais meets the expectations without providing luxury, which aligns well with its rating. While the soundproofing is comparable to other hotels in this category and might not be top-notch, the overall experience is rated positively. This hotel delivers an experience on par with what one would expect from an average three-star establishment, making it an excellent choice for those who prioritize good value and essential comforts.
Rooms with Jacuzzi / Hot-Tub
Dog Friendly
No, Palais Hotel doesn't have any pool.
No, a spa isn't available at Palais Hotel.
Yes, Palais Hotel welcomes dogs.
Yes, parking facilities are available at Palais Hotel.
No, Palais Hotel doesn't have a gym.
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