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Summary of reviewsRoyal Hometel Suites enjoys a favorable location, providing convenient access to major highways and nearby shopping malls while sitting strategically on the boundary between Mumbai and Thane. Though the city center is about an hour away, this distance permits broader sightseeing opportunities. The hotel's quiet and well-maintained surroundings, despite occasional traffic, offer excellent connectivity for travelers.
Breakfast at Royal Hometel Suites receives commendation for its quality and reasonable pricing with offerings described as hearty and delicious. Guests appreciated the variety though some believe additional options could enhance the experience. Dinner experiences have been praised for specific dishes like biryani and breakfast but noted a limited selection and occasional high prices, along with some issues of greasiness and inconsistency in food quality.
The hotel's rooms are consistently praised for their cleanliness and charming ambiance, even if their sizes are somewhat smaller than depicted. Guests find the rooms cozy, comfortable and well-maintained. The interior design and condition of the bathrooms have been well-received, contributing to a pleasant overall stay. Some concerns were noted about the lack of basic amenities such as tissue boxes and toiletries and room service has been reported as slow.
Cleanliness at Royal Hometel Suites stands out with guests frequently highlighting the impeccable maintenance of the premises and rooms. The hotel's atmosphere is described as both welcoming and hygienic with friendly and helpful staff enhancing the stay experience. Minor suggestions for improvement in hygiene have been made, but overall, the property is seen as clean and comfortable.
The staff at Royal Hometel Suites generally receive positive reviews for their friendliness and willingness to assist. Special mentions of individuals like Soumen, Gopal, Mr. Jagdeesh Thakur and Sahil underline the high level of service by some staff members. Despite this, some guests experienced less favorable interactions with the reception staff, encountering long wait times and unprofessional behavior.
The pool is a noteworthy feature of the hotel, appreciated for its water quality and aesthetic appeal, offering guests a pleasant space to relax. While high chlorine levels and occasional maintenance issues like wet pool beds were noted, the pool remains a well-liked amenity.
Overall, Royal Hometel Suites is a reliable choice for travelers seeking clean, well-kept accommodations in a strategically favorable location, accompanied by a generally high level of hospitality, despite a few areas needing improvement.
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