Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Sepang
2.74412100,
101.68591600
,
Level 2m, Gateway@klia2 (landside/before Immigration Clearance)
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Summary of reviewsAerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 receives widespread acclaim primarily for its strategic location within Kuala Lumpur International Airport Terminal 2 (KLIA2). Its close proximity to both domestic and international flight terminals, as well as being adjacent to the KLIA Ekspres/Transit station, ensures that transit passengers experience the utmost convenience. The ease of access to a variety of shops, restaurants and cafes further enhances its appeal, making it a prime choice for travelers needing a restful stopover or a brief stay before catching connecting flights. Guests continuously emphasize the benefit of not having to leave the terminal, which greatly diminishes travel stress.
Despite some dissatisfaction regarding the lack of complimentary breakfast and mixed reviews on its own dining options, the hotel's location within the airport provides convenient alternatives. The abundance of nearby eateries, including those open 24 hours, compensates for any perceived shortcomings in the hotel's in-house food offerings.
The rooms at Aerotel Kuala Lumpur are continuously praised for their cleanliness and modern decor. They are generally comfortable, well-furnished and equipped with all necessary amenities, although some guests mention that the rooms can feel small and lack windows, leading to a sense of enclosure. Noise and temperature control issues are occasionally cited, yet the overall convenience, supportive staff and cozy atmosphere contribute to a positive experience for most guests. Shared bathrooms could benefit from improved privacy and maintenance, but the hygienic standards are otherwise high.
Guests appreciate the friendly, helpful and efficient staff who enhance the travel experience by providing seamless check-in processes and being readily available to address any queries. This supportive environment is often a key highlight for those passing through the airport.
Business travelers, in particular, find Aerotel to be highly reliable and efficient, noting the modern and clean facilities. Families also appreciate the spacious family rooms and the quiet, safe environment. The hotel meets practical needs with free WiFi, enhancing the overall convenience for short stays.
In conclusion, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is celebrated for its impeccable location, cleanliness and supportive staff, making it an ideal choice for travelers prioritizing convenience and comfort during transit. Its strategic airport positioning and high standards of hygiene contribute significantly to its status as a dependable and practical lodging option for both short stays and layovers.
Categories
Despite some dissatisfaction regarding the lack of complimentary breakfast and mixed reviews on its own dining options, the hotel's location within the airport provides convenient alternatives. The abundance of nearby eateries, including those open 24 hours, compensates for any perceived shortcomings in the hotel's in-house food offerings.
The rooms at Aerotel Kuala Lumpur are continuously praised for their cleanliness and modern decor. They are generally comfortable, well-furnished and equipped with all necessary amenities, although some guests mention that the rooms can feel small and lack windows, leading to a sense of enclosure. Noise and temperature control issues are occasionally cited, yet the overall convenience, supportive staff and cozy atmosphere contribute to a positive experience for most guests. Shared bathrooms could benefit from improved privacy and maintenance, but the hygienic standards are otherwise high.
Guests appreciate the friendly, helpful and efficient staff who enhance the travel experience by providing seamless check-in processes and being readily available to address any queries. This supportive environment is often a key highlight for those passing through the airport.
Business travelers, in particular, find Aerotel to be highly reliable and efficient, noting the modern and clean facilities. Families also appreciate the spacious family rooms and the quiet, safe environment. The hotel meets practical needs with free WiFi, enhancing the overall convenience for short stays.
In conclusion, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is celebrated for its impeccable location, cleanliness and supportive staff, making it an ideal choice for travelers prioritizing convenience and comfort during transit. Its strategic airport positioning and high standards of hygiene contribute significantly to its status as a dependable and practical lodging option for both short stays and layovers.
Family Friendly Hotel
Located inside the airport, it offers convenience for families in transit.
Business Hotel
Located at Gateway@klia2, this hotel offers convenient access to the airport. While specific business amenities aren't detailed in the provided data, its airport location caters to transit passengers and business travelers needing short stays.
4-Star Hotel
Located inside the airport, it provides immediate access to flights, comfortable rooms, and essential amenities for transit passengers. It offers a convenient and restful stay.
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Guest Reviews
Nestled within the bustling heart of Kuala Lumpur International Airport Terminal 2 (KLIA2), Aerotel Kuala Lumpur Airport Hotel shines primarily for its unparalleled location. Travelers consistently highlight its supreme convenience for transit passengers, as it sits right inside the airport, making early morning departures and late-night arrivals effortlessly manageable.
The hotel's positioning, just a very short walk from the terminal's arrival and departure halls, guarantees easy access to both domestic and international flights. It is also superbly connected to the airport's amenities, situated directly next to the KLIA Ekspres/Transit station and surrounded by a plethora of shops, restaurants and cafes, perfect for those looking to grab a bite or do some quick shopping between flights.
Guests find locating the hotel a breeze, noting its clear signage and strategic placement. The close proximity to check-in counters and boarding gates significantly reduces the stress of navigating the airport, making this hotel an excellent choice for a restful stopover or a brief stay before catching connecting flights.
Aerotel's central location within the KLIA2 complex means travelers have direct access to all the facilities they need, from transportation links to dining spots, eliminating the need to leave the terminal. This ease of access and the hotel’s clean, quiet and comfortable rooms contribute to its reputation as a highly practical and strategically placed haven for those on the move.
Overall, Aerotel Kuala Lumpur Airport Hotel stands out for its perfect location, making it a go-to choice for travelers seeking convenience, ease and comfort right inside the airport terminal.
Reviews of the breakfast at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 overall reveal dissatisfaction among guests. Most critiques point out the absence of a complimentary breakfast, which many guests expected given the accommodation price. Some guests received meal vouchers, but feedback on these was mixed with reports of limited choices, such as sandwiches or salads and some feeling the food provided was inadequate or of low value. There were also mentions of other nearby hotels offering more extensive breakfast options. Despite being in an area with numerous eateries, the lack of a free and substantial breakfast at Aerotel Kuala Lumpur was a common point of disappointment among guests.
Convenience is a notable factor when it comes to dining at Aerotel Kuala Lumpur. Although there are some mixed reviews on the hotel's own dining options, guests can find a variety of eateries nearby, including a Burger King right in front of the reception. The location within the airport offers the advantage of quick access to multiple restaurants, some of which are open 24 hours a day.
Guests do warn of high prices, an aspect likely attributed to the hotel's airport location. While the included meals are a convenient perk, the snack bar and some in-house dining options, particularly the Chinese restaurant, have received criticism for quality. Despite these drawbacks, the hotel's proximity to numerous food outlets on the same and lower floors provides ample alternatives for a quick bite or a full meal, ensuring that travelers don't have to venture far to find satisfactory dining.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers rooms that are consistently praised for their cleanliness and modern decor, making them a comfortable choice for travelers. While many guests highlight the spaciousness of the rooms, some find them to be quite small and lacking windows, which may lead to a feeling of enclosure. Despite this, rooms are generally found to be cozy and well-furnished with all necessary amenities, such as comfortable beds, fresh linen and well-designed bathrooms.
The soundproofing appears to be insufficient with several guests noting that noise from the corridors and adjoining rooms can be disruptive. The air conditioning system also seems to be a common issue, often cited as either too cold or not adjustable.
Convenience is a major strong point, especially for those needing a place to rest between flights with the hotel's location being directly at the airport and the rooms offering everything needed for a short-term stay. The staff is frequently mentioned as friendly and helpful, contributing to a generally pleasant experience.
However, the lack of windows in most rooms, coupled with dim lighting and occasional odors, can detract from the overall comfort. Some facilities, like the shared bathrooms, could be improved in terms of privacy and cleanliness. Despite a few drawbacks, many guests find the rooms to be adequate for short stays, valuing the cleanliness, comfort and convenience over the minor inconveniences. The price, though perceived as slightly high by some, is often justified by the strategic airport location and overall room quality.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 receives numerous commendations for its beds, often described as comfortable, very comfortable and super comfortable. Many guests find the beds and pillows particularly conducive to a good night's rest, noting that they are sufficiently large and well-suited for layovers. The bedding is mentioned to be of quality with clean and soft linens enhancing the overall comfort.
The rooms themselves are described as clean and equipped with everything needed for a short stay, adding to the ease of relaxation. The comfort of the beds is frequently highlighted, though a few guests noted a wish for softer mattresses or found them slightly firm. Some isolated remarks mention bed size issues for taller individuals and minor cleaning concerns like dusty sheets.
Overall, Aerotel's beds contribute significantly to the satisfactory rest and convenience of travelers, meeting and often exceeding expectations for an airport hotel.
Aerotel Kuala Lumpur (Airport Hotel) at Gateway@klia2 consistently impresses with its level of cleanliness. The rooms are praised for being very clean, often described as sparkling clean, spotless and immaculately clean. Guests appreciate the modern, well-maintained facilities and find the accommodation to be both comfortable and functional.
The shared bathrooms, while generally clean, received mixed feedback regarding their upkeep with some guests noting that improvements could be made in regular cleaning. The spacious bathrooms are generally well-maintained, equipped with clean showers and fresh towels, ensuring guests' comfort. Additionally, the hotel is noted for its clean corridors and common areas, contributing to an overall positive experience.
The hotel's convenient location, particularly for travelers, complements its high standards of cleanliness, making it an excellent choice for those needing a comfortable and clean place to stay during transit. The soundproof rooms add to the comfort by providing a quiet environment and the clean, fresh linens and comfortable beds enhance the restful atmosphere.
Despite a few isolated incidents, such as occasional noise and some overlooked items in shared facilities, the overall cleanliness receives high marks from guests. Aerotel Kuala Lumpur continues to uphold a reputation for superb hygiene standards, modern amenities and comfortable, clean accommodations, making it a highly recommended choice for travelers.
The staff at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 have garnered a largely positive reception from guests. Phrases such as friendly, helpful and kind frequently illustrate their interactions, suggesting a high level of customer service. Reception staff, in particular, are repeatedly described as friendly and accommodating, often going the extra mile to assist with questions and room changes. Efficiency at check-in is also noted with many guests appreciating the quick and smooth process.
There are, however, some inconsistencies in experiences. While many guests commend the professionalism and attentiveness of the staff, a few have encountered issues such as contradictory information and unhelpful attitudes. Some also mentioned the need for staff to better manage noise levels late at night and to be more present at the reception desk.
Overall, the majority of feedback highlights a welcoming and responsive team, crucial for enhancing the travel experience at this airport hotel.
The WiFi experience at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 generally receives positive feedback from guests. Many reviewers highlight the good quality and fast speed of the WiFi, making it suitable for short stays. The connection is described as seamless and efficient, contributing to the overall convenience of the hotel. Guests appreciate the inclusion of free WiFi, which extends across the airport. While there are occasional mentions of weak reception, the overall sentiment points to a satisfactory internet experience. The convenience of having WiFi in various parts of the hotel, including shared bathrooms and the Premier Lounge, enhances the guest experience. Clean rooms with good amenities and effective WiFi contribute to the hotel's positive reputation.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a favorable experience for families traveling through Kuala Lumpur International Airport. The family rooms are spacious, accommodating up to five people comfortably, making it ideal for overnight layovers. Parents can feel assured of safety and security in the family-oriented sections of the hotel. Cleanliness is highly valued with rooms being well-maintained and stocked with all necessary amenities, including space for baby cots.
Guests have highlighted the convenience of the hotel's location, which is perfect for early morning flights and the quiet environment, even with children around. The staff is frequently praised for their helpfulness and accommodating nature, making adjustments when needed, such as offering larger rooms for families with toddlers. Additionally, the hotel is surrounded by eateries that cater to family needs, ensuring that mealtime is hassle-free.
Despite occasional minor issues with room allocation, the overall feedback suggests that Aerotel Kuala Lumpur is well-equipped to provide comfort and ease for families during their travels.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a more premium and well-facilitated experience for travelers, particularly convenient for those with early flights. The hotel's front desk staff are noted for their professionalism and the room assignment process is smooth and efficient. Guests can expect a high standard of cleanliness and comfort with rooms that are modern, spacious, fully equipped and nicely decorated with all necessary accessories. Though some mention that the rates are higher compared to nearby hotels, the convenience and amenities provided make it worth the price. Reviewers have highlighted the friendly and helpful staff, making the overall stay very pleasant. Furthermore, the hotel is highly recommended for its secure and well-maintained environment. It's an affordable option given its great location, reliability and four-star comparable service and facilities. All these aspects ensure a good value for money, offering everything one might need for a comfortable and restful stay.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a convenient and practical choice for travelers seeking a short stay, especially ideal for those with early domestic flights or short layovers. The hotel maintains clean and comfortable rooms with satisfactory amenities, all at a reasonable price point, making it a functional and cost-effective option in its three-star category. With an excellent location just a three-minute walk from arrivals and departures, it provides easy access for transit passengers.
While the hotel has good facilities and clean rooms, it offers a standardized, no-frills experience rather than luxury. Reviews indicate that the service quality at reception is commendable and the hotel meets expectations for a mid-priced accommodation. However, some reviews noted that it lacks breakfast options and features shared bathrooms. The air conditioning in some rooms may not meet all guests' preferences for coldness.
Overall, Aerotel Kuala Lumpur is a practical choice for those looking for comfort and convenience over luxury, perfect for short stays or overnight transits at KLIA2.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is highly favored by business travelers, thanks to its prime airport location, making it especially convenient for layovers or short stays. Guests have praised its reliability and efficiency, noting the hotel's new and clean facilities and seamless experience. The spacious rooms are well-suited for an airport hotel and the beds provide a comfortable stay with cleanliness being a notable highlight.
The hotel is particularly practical for business travelers, offering essential amenities such as a suitable working desk and a reliable internet connection. Despite the lack of a business center and certain amenities like a fridge and windows, the establishment's focus on simplicity works well for those on business.
Although some guests noted limitations with the reception staff's responsiveness to phone calls, the overall feedback on staff interaction was positive, highlighting their helpfulness and friendliness.
Overall, Aerotel Kuala Lumpur provides a clean, comfortable and practical option for business travelers looking for a convenient and efficient stay at the airport.
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 shines in terms of accessibility and convenience, particularly for travelers with disabilities. Located right within the KLIA2 terminal, the hotel offers quick and easy access to everything from domestic flights and public transportation to shopping centers and dining options. Guests found it easy to book last minute and appreciated the seamless stay facilitated by friendly staff.
The hotel's location next to the terminal transfer station and proximity to departure and arrival halls make it exceptionally user-friendly. Guests enjoyed the convenience of being just minutes away from the check-in counters and train station, making it ideal for night layovers or quick transits. The adjacent terminal and private entrance further enhanced its accessibility, while the clear, straightforward instructions ensured a smooth experience.
Despite minor issues with late night and early morning dining options, the overall feedback was overwhelmingly positive concerning accessibility. Whether arriving by shuttle bus, train or simply from another part of the airport, travelers found moving around hassle-free. The efficient design and convenient location right in the KLIA2 terminal make Aerotel Kuala Lumpur a top choice for busy travelers, ensuring they can manage their transitions smoothly and with ease.
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Location
The hotel's positioning, just a very short walk from the terminal's arrival and departure halls, guarantees easy access to both domestic and international flights. It is also superbly connected to the airport's amenities, situated directly next to the KLIA Ekspres/Transit station and surrounded by a plethora of shops, restaurants and cafes, perfect for those looking to grab a bite or do some quick shopping between flights.
Guests find locating the hotel a breeze, noting its clear signage and strategic placement. The close proximity to check-in counters and boarding gates significantly reduces the stress of navigating the airport, making this hotel an excellent choice for a restful stopover or a brief stay before catching connecting flights.
Aerotel's central location within the KLIA2 complex means travelers have direct access to all the facilities they need, from transportation links to dining spots, eliminating the need to leave the terminal. This ease of access and the hotel’s clean, quiet and comfortable rooms contribute to its reputation as a highly practical and strategically placed haven for those on the move.
Overall, Aerotel Kuala Lumpur Airport Hotel stands out for its perfect location, making it a go-to choice for travelers seeking convenience, ease and comfort right inside the airport terminal.
Breakfast
Dinner
Guests do warn of high prices, an aspect likely attributed to the hotel's airport location. While the included meals are a convenient perk, the snack bar and some in-house dining options, particularly the Chinese restaurant, have received criticism for quality. Despite these drawbacks, the hotel's proximity to numerous food outlets on the same and lower floors provides ample alternatives for a quick bite or a full meal, ensuring that travelers don't have to venture far to find satisfactory dining.
Rooms
The soundproofing appears to be insufficient with several guests noting that noise from the corridors and adjoining rooms can be disruptive. The air conditioning system also seems to be a common issue, often cited as either too cold or not adjustable.
Convenience is a major strong point, especially for those needing a place to rest between flights with the hotel's location being directly at the airport and the rooms offering everything needed for a short-term stay. The staff is frequently mentioned as friendly and helpful, contributing to a generally pleasant experience.
However, the lack of windows in most rooms, coupled with dim lighting and occasional odors, can detract from the overall comfort. Some facilities, like the shared bathrooms, could be improved in terms of privacy and cleanliness. Despite a few drawbacks, many guests find the rooms to be adequate for short stays, valuing the cleanliness, comfort and convenience over the minor inconveniences. The price, though perceived as slightly high by some, is often justified by the strategic airport location and overall room quality.
Beds
The rooms themselves are described as clean and equipped with everything needed for a short stay, adding to the ease of relaxation. The comfort of the beds is frequently highlighted, though a few guests noted a wish for softer mattresses or found them slightly firm. Some isolated remarks mention bed size issues for taller individuals and minor cleaning concerns like dusty sheets.
Overall, Aerotel's beds contribute significantly to the satisfactory rest and convenience of travelers, meeting and often exceeding expectations for an airport hotel.
Cleanliness
The shared bathrooms, while generally clean, received mixed feedback regarding their upkeep with some guests noting that improvements could be made in regular cleaning. The spacious bathrooms are generally well-maintained, equipped with clean showers and fresh towels, ensuring guests' comfort. Additionally, the hotel is noted for its clean corridors and common areas, contributing to an overall positive experience.
The hotel's convenient location, particularly for travelers, complements its high standards of cleanliness, making it an excellent choice for those needing a comfortable and clean place to stay during transit. The soundproof rooms add to the comfort by providing a quiet environment and the clean, fresh linens and comfortable beds enhance the restful atmosphere.
Despite a few isolated incidents, such as occasional noise and some overlooked items in shared facilities, the overall cleanliness receives high marks from guests. Aerotel Kuala Lumpur continues to uphold a reputation for superb hygiene standards, modern amenities and comfortable, clean accommodations, making it a highly recommended choice for travelers.
Staff
There are, however, some inconsistencies in experiences. While many guests commend the professionalism and attentiveness of the staff, a few have encountered issues such as contradictory information and unhelpful attitudes. Some also mentioned the need for staff to better manage noise levels late at night and to be more present at the reception desk.
Overall, the majority of feedback highlights a welcoming and responsive team, crucial for enhancing the travel experience at this airport hotel.
Wi-Fi
Family
Guests have highlighted the convenience of the hotel's location, which is perfect for early morning flights and the quiet environment, even with children around. The staff is frequently praised for their helpfulness and accommodating nature, making adjustments when needed, such as offering larger rooms for families with toddlers. Additionally, the hotel is surrounded by eateries that cater to family needs, ensuring that mealtime is hassle-free.
Despite occasional minor issues with room allocation, the overall feedback suggests that Aerotel Kuala Lumpur is well-equipped to provide comfort and ease for families during their travels.
4 Star
3 Star
While the hotel has good facilities and clean rooms, it offers a standardized, no-frills experience rather than luxury. Reviews indicate that the service quality at reception is commendable and the hotel meets expectations for a mid-priced accommodation. However, some reviews noted that it lacks breakfast options and features shared bathrooms. The air conditioning in some rooms may not meet all guests' preferences for coldness.
Overall, Aerotel Kuala Lumpur is a practical choice for those looking for comfort and convenience over luxury, perfect for short stays or overnight transits at KLIA2.
Business
The hotel is particularly practical for business travelers, offering essential amenities such as a suitable working desk and a reliable internet connection. Despite the lack of a business center and certain amenities like a fridge and windows, the establishment's focus on simplicity works well for those on business.
Although some guests noted limitations with the reception staff's responsiveness to phone calls, the overall feedback on staff interaction was positive, highlighting their helpfulness and friendliness.
Overall, Aerotel Kuala Lumpur provides a clean, comfortable and practical option for business travelers looking for a convenient and efficient stay at the airport.
Accessible
The hotel's location next to the terminal transfer station and proximity to departure and arrival halls make it exceptionally user-friendly. Guests enjoyed the convenience of being just minutes away from the check-in counters and train station, making it ideal for night layovers or quick transits. The adjacent terminal and private entrance further enhanced its accessibility, while the clear, straightforward instructions ensured a smooth experience.
Despite minor issues with late night and early morning dining options, the overall feedback was overwhelmingly positive concerning accessibility. Whether arriving by shuttle bus, train or simply from another part of the airport, travelers found moving around hassle-free. The efficient design and convenient location right in the KLIA2 terminal make Aerotel Kuala Lumpur a top choice for busy travelers, ensuring they can manage their transitions smoothly and with ease.
No, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 doesn't have any pool.
No, a spa isn't available at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2.
No, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 doesn't allow dogs.
No, parking facilities aren't available at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2.
No, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 doesn't have a gym.
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