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Summary of reviewsBaymont by Wyndham Sevierville Pigeon Forge is praised for its exceptional location, offering convenient access to popular attractions like Dollywood and Pigeon Forge, while maintaining a quiet atmosphere. Its proximity to highways and main streets further adds to the convenience for travelers. The hotel's reasonable pricing in conjunction with its prime location makes it an appealing choice for both short and extended stays.
However, breakfast at the hotel often falls short of guest expectations. While there are some positive remarks about the waffles, the overall sentiment is disappointment due to the limited selection and sometimes non-functional breakfast equipment. Many guests have found the breakfast lacking in variety and substance and some were not informed beforehand when breakfast was unavailable.
Room experiences vary widely. Some guests appreciate the spacious, well-maintained and clean rooms, along with conveniences like microwaves and refrigerators. However, many reviews point out that the rooms are outdated and suffer from cleanliness issues such as unpleasant odors, dirty carpets and mold. Amenities sometimes do not function properly and structural issues are occasionally reported.
In terms of cleanliness, the hotel grounds and some rooms receive positive remarks for being well-kept. Yet, consistency in room cleanliness remains a significant concern with frequent mentions of dirty carpets, unpleasant smells and presence of bugs.
The staff receives mixed reviews. Many guests commend the staff for being friendly and helpful, noting the positive impact of their demeanor on the overall stay. However, there are notable instances of indifferent or unhelpful service, sometimes compounded by communication barriers.
The hotel's free Wi-Fi service is often criticized for its poor quality and unreliability, which can be particularly frustrating for guests who rely on internet access. The gym, while advertised, sometimes has non-functional equipment and some guests have difficulty finding it.
The pool generally receives positive feedback for its cleanliness and well-maintained condition, although it is often noted as being small and can become crowded. Maintenance issues and closures are occasionally mentioned, but overall, families find it a pleasant feature.
The hotel is considered family-friendly with convenient access to attractions and facilities like the pool being favorites among children. Parking is straightforward, which adds convenience for families, although some noise issues from neighboring rooms can occur.
Bed comfort is a mixed bag with many finding them clean and comfortable, though preferences for firmness vary. Issues with bed cleanliness are mentioned but do not significantly detract from the overall experience for most guests.
Overall, Baymont by Wyndham Sevierville Pigeon Forge offers a basic yet convenient stay with notable strengths in location and staff friendliness. However, there are areas requiring improvement, particularly in breakfast offerings, room upkeep, Wi-Fi reliability and the condition of amenities. For guests looking for a budget-friendly option in a prime location, it remains a feasible choice, provided expectations are managed regarding some of its shortcomings. Show more
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Hotel near Golf Courses
This hotel is near the Sevierville Golf Club, providing easy access for golf enthusiasts.
Hotel with Spa
Baymont by Wyndham Sevierville Pigeon Forge is noted as a spa hotel near Pigeon Forge. It provides essential spa services, allowing guests to relax and rejuvenate during their stay.
Hotel with Swimming Pool
The hotel offers an outdoor pool with a sun deck, perfect for relaxing and enjoying the weather. It is conveniently located near Dollywood.
Outdoor Pool
Business Hotel
Baymont by Wyndham Sevierville Pigeon Forge offers commercial rates for business associates. The hotel provides essential amenities for a business trip.
Accessible Hotel
This hotel offers wheelchair accessibility throughout its grounds, including a wheelchair-accessible lounge, wheelchair-accessible meeting spaces/business center, and wheelchair-accessible parking. It provides accessible rooms, an elevator, and a wheelchair-accessible path of travel.
Hotel with Outdoor Pool
The hotel provides a seasonal outdoor pool with a sun deck, perfect for lounging and swimming. Additionally, guests can relax in the hot tub, enhancing their outdoor leisure experience.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Gym
Room Types
Queen Room with Two Queen Beds - Non-SmokingProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
King Suite - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and heating. The unit offers 1 bed.
King Room - Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a wardrobe, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Queen Room - Disability Access/Non-SmokingProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Deluxe King Studio Suite - Non-SmokingThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite features a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Queen Suite - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchenette, which is fitted with a refrigerator, kitchenware and a microwave. The suite offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and heating. The unit offers 2 beds.
Guest Reviews
6.1
Rated
Location
Baymont by Wyndham Sevierville Pigeon Forge enjoys an outstanding location praised by numerous guests for its convenience and proximity to key attractions. It's situated close to popular sites such as Dollywood and Pigeon Forge, making it easy for visitors to access a plethora of activities, restaurants and shops without being overwhelmed by traffic or crowds. The hotel's central position also allows for easy access to highways and main streets, adding an extra layer of convenience for travelers. The surrounding area offers a balance of being just far enough from the hustle and bustle to maintain a quiet atmosphere, yet close enough for quick and easy travel to various points of interest. Many guests also find value in the combination of the great location and reasonable pricing, making it a desirable choice for both short and extended stays.
Breakfast
The breakfast experience at Baymont by Wyndham Sevierville Pigeon Forge appears to be largely underwhelming for many guests. Although there were some positive remarks about the waffles and the occasional decent breakfast, the overarching sentiment leans towards disappointment. Several guests enjoyed the offered waffles and cereal, but many found the selection exceedingly limited and the breakfast area too cramped to comfortably enjoy a meal.
Numerous reviews highlight the lack of variety with breakfast often just being cereal, waffles and drinks like coffee or juice, the latter sometimes unavailable due to faulty machines. The expectation of more substantial options like eggs, meat and fresh fruit was unmet for several visitors.
Additionally, a significant number of guests indicated that there was no breakfast at all during their stay, despite the hotel advertising it. This led to frustration, especially when guests were not informed beforehand and had to adjust their morning plans unexpectedly.
In summary, while some guests found the breakfast acceptable, the majority felt that it did not live up to the advertised standards and suggested improvements in variety and communication from the hotel staff.
Rooms
'Baymont by Wyndham Sevierville Pigeon Forge’ offers a mixed bag of experiences when it comes to its rooms. Some guests appreciated their large size and found them well-maintained and clean. Amenities like microwaves, refrigerators and hairdryers in the rooms were noted as convenient. The check-in experience was also praised by a few and the friendliness of the cleaning staff was appreciated.
However, many guests pointed out that the rooms were outdated and didn't match the pictures advertised online. A significant number of reviews mentioned unpleasant odors including cigarette smoke, mold and mustiness. Cleanliness was a consistent issue with reports of dirty walls, moldy bathrooms, roaches and other bugs. Some rooms had non-functional amenities like broken air conditioning, non-working TVs and leaking faucets. Many reviews also cited structural issues such as cracked tubs, holes in walls and worn-out carpets.
In summary, while the hotel does provide basic facilities, attention to cleanliness and maintenance seem to be areas where improvements are needed. The location remains a strong point, being close to local attractions, but guests may want to manage their expectations regarding the condition and amenities of the rooms.
Beds
The beds at Baymont by Wyndham Sevierville Pigeon Forge receive mixed reviews, though many guests noted positive experiences. Numerous reviewers described the beds as clean, comfortable and even exceptionally comfortable at times. Comments about the beds being soft or firm varied, indicating personal preference plays a significant role. Some found the beds to be super comfy, while others considered them very hard or lumpy. Despite the occasional mention of bed-related cleanliness issues, including stains and damp bedding, a majority pointed out that the beds and rooms were clean and tidy.
Certain guests appreciated the firmness of the beds, while some mentioned that the mattresses were too hard or even felt like concrete. Size appeared to be a concern for a few, who felt the beds, labeled as queen-size, seemed smaller. In contrast, others consistently pointed out that the beds slept well and used phrases like "slept good" to express their satisfaction with the mattress comfort.
Conclusively, while experiences with the beds at this hotel are mixed, it's evident a significant number of guests found them comfortable enough for a good night's sleep. However, potential concerns about bed firmness and occasional cleanliness issues should be considered.
Cleanliness
Baymont by Wyndham Sevierville Pigeon Forge has received mixed reviews about its cleanliness. On the positive side, many guests found the rooms to be clean, noting that the property and its exterior, including the parking lot and pool areas, were well-maintained. Guests highlighted clean rooms, clean grounds, a clean exterior and well-kept facilities. They also appreciated the clean bathrooms and comfortable, nicely cleaned rooms, some of which had been recently remodeled.
However, there were significant concerns about room cleanliness. Numerous reviews mentioned dirty and outdated rooms, unpleasant odors and the presence of bugs, including roaches. Many guests reported issues with dirty carpets, moldy and mildewy smells, dust and grime in various areas such as the bathroom, corners, baseboards and furniture. Instances of sticky carpets, moldy showers and uncleaned tubs were frequently highlighted. Additionally, some guests found traces of previous occupants like trash and dirty linens.
Overall, while the hotel grounds and some rooms were positively reviewed for being clean, the consistency in room cleanliness requires notable improvement. The mixed feedback suggests that addressing these issues could significantly enhance guest satisfaction.
Staff
At Baymont by Wyndham Sevierville Pigeon Forge, the staff seems to elicit a broad spectrum of reactions from guests. On a more positive note, many guests appreciated the friendly and accommodating nature of the staff, finding them professional, helpful and willing to go the extra mile to ensure a pleasant stay. The front desk and housekeeping staff received commendations for their friendliness and overall welcoming demeanor with several reviewers recalling specific individuals who left positive impressions.
However, this variability in service quality is evident, as some guests recounted experiences with indifferent, unhelpful and even outright rude staff members. Complaints included unprofessional behavior, lack of attentiveness and a dismissive attitude from some front desk and housekeeping employees. Notably, there were some mentions of communication issues with certain staff unable to address guest concerns effectively due to language barriers.
In sum, while a significant number of guests found the staff at Baymont by Wyndham to be amiable and obliging, there were noteworthy instances of poor customer service that detracted from the overall guest experience.
Wi-Fi
Baymont by Wyndham Sevierville Pigeon Forge offers a quiet and peaceful retreat, a feature that sets it apart from other noisy hotels. Guests frequently commend the friendly and welcoming staff, which adds a positive touch to their stay. The affordability of the hotel is often highlighted as another attractive aspect. However, the hotel seems to experience significant issues with its Wi-Fi service. Many guests report that the Wi-Fi quality is poor, unreliable or non-functional during their stays. Despite the Wi-Fi being advertised, it often doesn't work, leading to frustration and inconvenience for those who depend on internet access. The overall consensus among guests is that while the hotel excels in providing a tranquil and budget-friendly environment with excellent staff support, the Wi-Fi situation leaves much to be desired.
Gym
Baymont by Wyndham Sevierville Pigeon Forge offers a gym facility to its guests, though experiences may vary. Some visitors encountered difficulties, noting that some gym equipment was not functional during their stay. Others had trouble locating the gym altogether. Despite these issues, the hotel does advertise having a gym for those who wish to maintain their fitness routines while traveling.
Pool
The pool at Baymont by Wyndham Sevierville Pigeon Forge receives generally positive feedback from guests, who frequently comment on its cleanliness and well-maintained condition. Phrases such as clean pool, nice pool and clear pool area highlight the overall good impression it leaves on visitors. Families, especially with children, seem to enjoy the pool and the amenities are appreciated as a pleasant feature of the stay.
However, there are consistent remarks about the pool's small size with some guests noting that it becomes crowded easily. Issues like the pool's limited availability, occasional closures and colder water temperature are also brought up. On a few instances, guests have mentioned maintenance issues, such as broken tiles, sediment in the water and a non-functional chair lift.
Despite these drawbacks, the pool area is often cited as a fun spot for families with certain guests enjoying the surrounding amenities like the fire pit. The overall sentiment leans towards a generally enjoyable pool experience, albeit with some room for improvement in terms of size and upkeep.
Family
Baymont by Wyndham Sevierville Pigeon Forge is an ideal choice for families visiting the Pigeon Forge area. The hotel is conveniently located, making it easy to access family-friendly activities and attractions, such as Dollywood. Whether traveling with immediate family or meeting up with extended family in the area, the hotel's central location proves to be very accommodating.
Guests appreciate the family-friendly atmosphere, noting that the hotel feels welcoming to all ages with rooms designed to comfortably house families. The swimming pool is a favorite among children, providing a fun activity that keeps the younger guests entertained.
Parking is straightforward and close, which adds to the convenience for families with children. Despite some comments about noise from neighboring rooms during late hours, the overall experience for families seems positive.
The rooms are suitable for families and while there are minor maintenance issues, they do not significantly detract from the stay. The exterior of the hotel is well-maintained, contributing to a pleasant first impression upon arrival. Although breakfast options are limited, guests generally find the accommodations to be functional for family trips.
3 Star
Baymont by Wyndham Sevierville Pigeon Forge offers a mixed experience for travelers with a blend of positive and less favorable aspects. Positioned in a convenient location, many visitors appreciate its cleanliness and friendly housekeeping staff, which some cite as the primary reason for the hotel's three-star rating. The facilities, while reasonably well-kept for a three-star establishment, have received feedback for needing upgrades and regular maintenance, such as addressing issues with the elevator.
While the property overall is clean, there were reports suggesting that both individual rooms and common areas could benefit from deeper cleaning. The rooms themselves received varied reviews with some guests finding them well-cleaned and comfortable, while others experienced issues with noise and inconsistent housekeeping standards.
The hotel offers basic amenities as expected from a three-star property, although there are comments on the need for renovations to meet the advertised standard. The breakfast offering, comprising mainly waffles and limited grains, received mixed feedback as it did not meet some guests’ expectations of a hot meal.
Pricing seems to be a significant point of contention with some guests feeling that the cost does not align with the quality of the accommodations. Nevertheless, for those looking for a basic, pet-friendly place with courteous staff, Baymont by Wyndham Sevierville Pigeon Forge remains a feasible option.
Business
Baymont by Wyndham Sevierville Pigeon Forge offers basic amenities for business travelers, including comfortable beds and effective air conditioning. However, the business center appears to be a frequent point of concern. Reports indicate it is small, not clean, outdated and sometimes unavailable. Additionally, there have been mentions of unresolved billing disputes and issues with reservation checks. For those needing laundry or fitness facilities, availability is uncertain. While the hotel's basic comforts meet some business travel needs, there are consistent gaps in support and facilities specifically catering to business requirements.
Accessible
Baymont by Wyndham Sevierville Pigeon Forge offers a mix of accessibility features for guests with disabilities. The hotel has handicap accessible rooms and an elevator, which is beneficial for those who have difficulties with stairs. Guests noted that the staff are aware and accommodating to people with disabilities. However, some challenges were highlighted, such as having handicap accessible rooms located on the third floor and only one elevator, which required guests to navigate the hotel further if their room was situated on the opposite side. Despite this, the availability of an elevator was seen as a helpful feature for accessibility.
Outdoor Pool
The outdoor pool at Baymont by Wyndham Sevierville Pigeon Forge receives mixed feedback from guests. On the positive side, many enjoyed the presence of a fireplace by the pool, which added a cozy element to the ambiance. The fire pit near the pool was highlighted as a pleasant feature, often mentioned together with the pool's cleanliness. Despite not being the biggest pool, it was generally described as nice and occasionally great with guests appreciating the uncrowded environment.
However, there were a few downsides noted as well. Some guests mentioned the pool water being too cold and the pool occasionally being closed. A few also found the pool area to be crowded at times and pointed out that the pool wasn't the cleanest on some occasions. Additionally, a jacuzzi was noted as a missing amenity. Despite its small size, the pool area is a notable feature with several positive aspects, especially the well-received fire pit.
Yes, Baymont by Wyndham Sevierville Pigeon Forge has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Baymont by Wyndham Sevierville Pigeon Forge.
No, Baymont by Wyndham Sevierville Pigeon Forge doesn't allow dogs.
No, parking facilities aren't available at Baymont by Wyndham Sevierville Pigeon Forge.
Yes, Baymont by Wyndham Sevierville Pigeon Forge has a gym.